8 Car Rental Brands in Hawaii - Hawaii Island, Hawaii, United States

Satisfied.

Reviewed: Jul 12, 2025

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

Reviewed: Jun 1, 2025

Quick process without upselling, good vehicle condition, 10 minutes for pickup, 1 minute for drop-off.

Reviewed: Mar 7, 2025

Extremely satisfied

Reviewed: Feb 13, 2025

The company defrauds customers by secretly including insurance charges in the contract after we explicitly refused to purchase it. They claimed it was a deposit but actually charged for insurance. Additionally, they overcharged us for fuel. The staff deceived us to meet personal performance goals, deducting fees despite our clear refusal of additional insurance. We returned the car with a full tank of gas, yet they charged us $65 for fuel. Such behavior is extremely unethical. I strongly do not recommend Thrifty; they have zero integrity.

Reviewed: Feb 6, 2025

The remote key provided with the car had issues. Initially, I thought the battery was dead, but the rental company refused to replace it. I had to use the physical key to start the car, and every time I did, the horn would blare. Even after I paid to replace the battery, it still didn't work. This severely impacted my experience.

Reviewed: Jul 9, 2025

Simple and efficient, no unnecessary delays.

Reviewed: Jul 3, 2025

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Reviewed: Jul 3, 2025

Satisfactory

Reviewed: Jun 28, 2025

The pickup and return procedures are straightforward.

Reviewed: May 25, 2025

Very satisfied.

Reviewed: Jul 7, 2025

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

Reviewed: Jun 26, 2025

Very satisfied, convenient and quick.

Reviewed: Jun 9, 2025

Overall satisfied, I give it 90 points.

Reviewed: May 10, 2025

Very satisfied.

Reviewed: Mar 24, 2025

No upselling.

Reviewed: Jul 3, 2025

Good service

Reviewed: Jun 28, 2025

受け取りはスムーズで良かった。カウンターのスタッフも対応が良かった。

Reviewed: May 18, 2025

Very satisfied, Hertz has always been an industry benchmark.

Reviewed: Feb 12, 2025

Very quick and nice

Reviewed: Feb 9, 2025

Very satisfied.

Reviewed: Jun 14, 2025

Great experience, without a rental car it's almost impossible to explore the island.

Reviewed: May 14, 2025

Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.

Reviewed: Mar 31, 2025

Pretty good.

Reviewed: Mar 6, 2025

The staff at both pick-up and drop-off were the worst I've encountered after renting cars multiple times overseas—unbelievably bad. The vehicle at pick-up was not the same as reserved, and there was no explanation provided. They didn't guide us to check the car or explain basic usage tips. When we asked questions due to confusion, they answered reluctantly and impatiently. The attitude of the staff at drop-off was even more outrageous. Interestingly, they seemed suddenly patient and courteous when dealing with other white customers.

Reviewed: Feb 5, 2025

Extremely satisfied

Reviewed: Jun 14, 2025

Thank you very much.

Reviewed: Jun 5, 2025

When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.

Reviewed: Jun 4, 2025

It's okay, but I wanted to return the car in a different city and was told that's not possible.

Reviewed: May 21, 2025

It's alright.

Reviewed: Mar 5, 2025

The staff at the store provided good service. The only dissatisfaction was paying more for a 2-door Jeep, but ultimately the company gave us a 4-door version.

Reviewed: May 10, 2025

Extremely satisfied with the overseas car rental experience.

Reviewed: Jan 30, 2025

Perfect,all too easy. Great car ,great service

Reviewed: Jan 13, 2024

We actually went to the Alamo rental center as they were short staff at National but everything went just fine. Plenty of vehicles to pick from and in good condition.

Reviewed: Nov 16, 2021

There's almost no queue, very few people.

Reviewed: Feb 14, 2018

The man at the counter gave us a free upgrade to a Mustang convertible! We didn’t love the car but we loved the gesture!

Reviewed: Aug 6, 2019