9 Car Rental Brands at Hilo Airport (ITO)

Very satisfied.

Reviewed: Jul 7, 2025

Very satisfied.

Reviewed: Mar 24, 2025

The reserved vehicle was not available, and a different model was provided.

Reviewed: Feb 23, 2025

Satisfied

Reviewed: Feb 8, 2025

Satisfied

Reviewed: Feb 7, 2025

Simple and efficient, no unnecessary delays.

Reviewed: Jul 3, 2025

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Reviewed: Jul 3, 2025

Satisfactory

Reviewed: Jun 28, 2025

Pickup process was very quick.

Reviewed: Feb 11, 2025

Excellent service.

Reviewed: Feb 7, 2025

Good service

Reviewed: Jun 28, 2025

受け取りはスムーズで良かった。カウンターのスタッフも対応が良かった。

Reviewed: May 18, 2025

Very satisfied with their human-centric approach.

Reviewed: Feb 5, 2025

とても良い状態の車を用意していただいた。

Reviewed: Feb 4, 2025

I chose Hertz because it's a well-known international rental car company with reliable services in every aspect. The prices are reasonable too. I had already purchased the Super Cover insurance on QEEQ, so there were no additional recommendations made during the process. After swiping the credit card for pre-authorization, the car rental procedures were completed quickly. They explained the important details, and I proceeded to pick up the car. However, you need to proactively request a vehicle inspection. The company will provide an inspection form where you should check for any damages to the vehicle, note them on the form, and return one copy to the rental company. It's also a good idea to upload photos of the car from various angles and any damage points to the QEEQ app as suggested, ensuring double protection.

Reviewed: Aug 3, 2024

Very satisfied.

Reviewed: Jun 14, 2025

Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.

Reviewed: Mar 31, 2025

Very satisfied

Reviewed: Feb 1, 2025

Good.

Reviewed: Jan 9, 2025

Very satisfied. We had a small issue and they resolved it efficiently.

Reviewed: Jul 29, 2024

Extremely satisfied

Reviewed: Jun 14, 2025

Thank you very much.

Reviewed: Jun 5, 2025

When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.

Reviewed: Jun 4, 2025

It's okay, but I wanted to return the car in a different city and was told that's not possible.

Reviewed: May 21, 2025

It's alright.

Reviewed: Mar 5, 2025

Convenient and fast.

Reviewed: Feb 6, 2025

The process is simple and very convenient. Just present your driver's license, translation document, and credit card. After the deposit is charged, they give you the key and provide details about the specific parking spot behind the service counter to pick up the car.

Reviewed: Oct 21, 2024

This was my first time renting from the Thrifty brand, and the service was terrible. The in-car system had no navigation and couldn't even connect to CarPlay. When I encountered problems, they refused to help. There was no delay in picking up the car, but I was given a Mazda CX-5 instead of the Jeep Compass I had reserved, which is not equivalent in class. The staff kept trying to upsell me to a four-wheel drive, which I didn't need since I wasn’t going to any observatories. When paying the deposit and signing the contract, they did not mention the vehicle model mismatch. It was only after I signed that they told me it wasn’t the Jeep but a Mazda. Their attitude was rude, saying I wouldn’t get a car at all if I didn’t take it. I feel this is a common tactic to not provide reserved vehicles and upsell upgrades. On the Big Island of Hawaii, I would not recommend trying smaller rental car brands; their service is rude and unreasonable. I also contacted the booking platform, but they were unhelpful and evasive, claiming they would assist in pursuing a refund for the price difference but never responded. Two days later, they informed me I could go to the original pickup location to exchange for a Compass, which would take 6 hours round trip. Considering the value of vacation time and the additional fuel cost with no reimbursement, I decided not to go. This complaint was eventually left unresolved. I’ve used Zuzuche many times for overseas rentals before, but this experience was extremely disappointing.

Reviewed: Oct 15, 2024

Very good

Reviewed: Aug 6, 2024

The car is quite basic and plain, with everything being manual. It has a soft top, which doesn't feel very safe. It's equipped with a V6 engine, likely 3.6L, and the power is decent.

Reviewed: Jul 13, 2024

Extremely satisfied with the overseas car rental experience.

Reviewed: Jan 30, 2025