33 Car Rental Brands in Rome, Italy

Overall very satisfied. I purchased the QEEQ full insurance, and there was no upselling at the rental company; they just handed over the keys for me to pick up the car. The car had some scratches and minor dents, but they did not affect normal driving. These issues were already noted at the counter when picking up the car, and there were no disagreements during the return process. There was only a minor issue: the day after picking up the car, the tire pressure warning light for the left rear tire came on. I contacted QEEQ, and they provided a solution and assisted in communicating with the rental company. Later, I drove to a nearby rental branch, where the staff briefly inspected the car and said it was fine to continue driving. Not wanting to disrupt my trip, I went on my way. However, the same fault warning reappeared. After a few days of driving, worried about a potential blowout due to tire pressure issues, I found a gas station with an air pump. I inspected and adjusted the tire pressure myself, changing it from the irregular values of 4/4/4/2.1 to the standard 2.5/2.5/2.5/2.5. The warning light finally turned off. However, on the day before returning the car, the same tire pressure warning came on again, meaning the left rear tire likely had a minor air leak. This experience pushed me to learn how to handle tire pressure issues myself—so, in a way, it was a small adventure.

Reviewed: Oct 17, 2025

This was an excellent car rental experience, completely different from the various negative reviews seen online.

Reviewed: Oct 17, 2025

Rome Termini train station is likely a major transportation hub, and by 8:40 in the morning, there were already many people in line for car pickup. We waited an hour for our turn. They had complete Hague certification, but the service staff strangely insisted on an international driving permit, which surprised us. It was different from what we had researched before. However, the staff members who handled the pickup and drop-off were very kind, and the car was excellent. The trunk could fit two 24-inch suitcases, two 20-inch suitcases, and still had extra space.

Reviewed: Oct 14, 2025

Many car rental companies are located together. First, you need to get a ticket number and wait for a few turns, which took about ten minutes. Pretty quick. The staff on site were very friendly and didn't aggressively push insurance; they simply asked whether I had insurance, as driving on narrow mountain roads like those in Amalfi or Sicily might make it necessary. This time, they emphasized the need for an international driving license and mentioned that it could result in a fine if the police checked and you didn't have one, so it's important to take note for next time. After signing the waiver and acknowledgment form, the process went smoothly. Since I had reserved a Q5, a luxury car, they kindly asked to register my return flight details as well. It seems this requirement for an international driving license and return flight information is related to renting luxury cars; I didn't encounter this in other countries before. Just sharing this as a friendly reminder to others.

Reviewed: Oct 11, 2025

Highly recommend Sicily by Car rental company for their excellent service and quick vehicle inspection process.

Reviewed: Oct 10, 2025

Friendly attitude

Reviewed: Oct 17, 2025

Reviewed: Jul 27, 2025

Very satisfied. The car rental counter is located inside the airport and handles bookings for several rental companies. Waiting time depends on the number of customers, so make sure to take a ticket first—just like at banks to process your turn. Once you're done, head to the parking lot inside the airport to meet staff and pick up your car. This booking included QEEQ's comprehensive insurance purchased online and allowed for one-way car drop-offs. Since I didn't purchase insurance at the local branch, I carefully followed the staff's instructions and took pictures of all visible scratches on the car. The staff said they don’t count scratches under 5cm—seems it's not as tricky as some online reviews suggest. To be safe, I photographed all scratches even ones they didn’t point out. They held a €500 deposit, which was fully refunded to my credit card within two days of returning the car. I encountered no unauthorized charges—overall, very satisfying! Note: Since the one-way drop-off happened over the weekend, the local staff finished work at 1 PM, meaning any drop-offs after that would incur an extra €20 service fee. I only discovered this after reviewing the detailed QEEQ booking confirmation. I contacted their customer service to confirm the situation, and it turned out to be accurate. I could only envy the relaxed work schedules of Europeans. The car I received matched the model I booked. As an experienced driver, I found it somewhat hard to drive—the steering wheel was heavy, and the air conditioning was average. Everything else was fine, but it wasn’t as easy to drive as the small car I’d rented from another company in Rome previously. Overall, this rental company proved to be reliable.

Reviewed: Jun 21, 2025

Excellent car rental company

Reviewed: Jun 2, 2025

Very satisfied.

Reviewed: Feb 9, 2025

Clear signage, and they provided a hybrid car which was more fuel-efficient.

Reviewed: Oct 17, 2025

The service was excellent. Even though I didn't purchase their insurance, they didn't show any dissatisfaction.

Reviewed: Oct 11, 2025

Very smooth process. However, the Sicily airport branch of the same company is terrible—forced extra insurance purchase and the vehicle did not match the booked model at all.

Reviewed: Sep 22, 2025

The pickup and drop-off process was very smooth.

Reviewed: Sep 13, 2025

Very satisfied, will continue to rent from this company in the future.

Reviewed: Aug 16, 2025

Everything was great except the slow process of picking up the car.

Reviewed: Oct 12, 2025

Excellent service. The car was spacious, exactly the model I booked, very convenient and in good condition.

Reviewed: Sep 3, 2025

Pickup and return were very convenient and quick, the service was excellent.

Reviewed: Jun 24, 2025

We booked more than a month in advance and rented a car that could seat three people and fit three 24-inch suitcases. However, we were given an Opel hatchback, and the trunk could only fit one large suitcase. Putting suitcases on the back seat was unsafe, and it also cramped the space for the backseat passengers. We firmly argued with the staff at the store and eventually got a larger car, but we had to wait for two hours, which wasted a lot of our time and resulted in us arriving at the hotel almost at 12:30 AM. Worried about disputes when returning the car, we purchased full insurance at the store for three days at €102. The return process went smoothly later. Make sure to take video recordings when picking up and returning the car.

Reviewed: Jun 16, 2025

Reviewed: Jun 16, 2025

Overall, pretty good.

Reviewed: Oct 12, 2025

The counter staff were very nice and did not promote any hidden charges.

Reviewed: Oct 10, 2025

The service matches the platform description and has high ratings.

Reviewed: Oct 3, 2025

The service matches the platform description and has a high rating.

Reviewed: Oct 3, 2025

Pickup was on the 5th floor. They provided a hybrid car, which was fuel-efficient.

Reviewed: Aug 11, 2025

The rental company provided a free upgrade, and the Peugeot 208 was very easy to drive. There were no significant damages when picking up the car, and the deposit was refunded promptly after returning the vehicle. The only downside is that the return location is only open until 1 PM on weekends, resulting in an additional $20 parking fee.

Reviewed: Oct 6, 2025

Overall very satisfied! At the store, we upgraded to a larger car upon our request. We also purchased full insurance, so they didn't inspect for minor damages when returning the car. The vehicle was a bit old, having been driven 70,000 kilometers, but the deposit refund was super fast—we received the cancellation notification the next morning! This rental company offers great value for money!

Reviewed: Jun 23, 2025

Good service.

Reviewed: Jan 24, 2025

Satisfied.

Reviewed: Oct 8, 2024

The service was great. Once I mentioned I had purchased full coverage through QEEQ, they didn't try to upsell any additional insurance.

Reviewed: Sep 8, 2024

The rental company is large and easy to find near the airport. Both pickup and drop-off are quick, and payment with a regular Visa card works smoothly.

Reviewed: Sep 13, 2025

Reviewed: Jul 18, 2025

Quite satisfied. Both pick-up and drop-off were smooth. Note that washing the car before returning it may make the process even easier.

Reviewed: May 24, 2025

Very satisfied

Reviewed: Feb 7, 2025

Reviewed: Jan 26, 2025

The counter for processing car rental procedures is very efficient. The pickup is on the 4th floor, and the staff provided a detailed sheet marking all existing scratches on the car. The return process was also very efficient; the staff took a quick look and some photos to complete the inspection. Initially, I was worried they might nitpick, as reconfirming all pre-existing scratches could take some time, but this did not happen. I highly recommend this car rental company.

Reviewed: Sep 11, 2025

Reviewed: Mar 22, 2023

It was easy and great

Reviewed: Jan 22, 2023

I was upgraded with an Oprl Corsa 1.2 and was nice to drive.

Reviewed: Oct 27, 2021

Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.

Reviewed: Feb 26, 2020

On the day of pickup, the computer system was down, leaving only one terminal operational. Waited in line for over an hour, but the service attitude was good. It was not a human error, so it's acceptable.

Reviewed: Sep 7, 2025

Quite satisfied!

Reviewed: Aug 21, 2025

Starting the timing from getting a queue number is really inconvenient! The process of getting the number and the actual car pickup was delayed by 40 minutes due to communication and upgrading the car model, yet this was still counted in the timing.

Reviewed: Aug 8, 2025

Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.

Reviewed: Aug 5, 2025

The service attitude of the rental company is absolutely the best I have encountered in Europe, very nice.

Reviewed: Aug 2, 2025

The car rental location is easy to find, and the staff are patient. They did not actively push insurance sales. I proactively purchased full insurance, but the insurance document was sent a bit slowly. I had to call them to get it sent.

Reviewed: Sep 1, 2025

The staff at Rome Airport were very responsible.

Reviewed: Aug 25, 2025

Reviewed: Jul 27, 2025

Reviewed: Jul 27, 2025

Never rent from this company!!! Car was nice but they gave no inspection at checkout and charged me for a 1/2cm scratch that could hardly be seen! The scratch was not caused by us as far as I know. Nobody went over the car at checkout. We did pics but a tiny scratch cannot be seen in the pics because it was so small. Terrible service and a total SCAM!

Reviewed: Jul 14, 2025

The staff was professional and efficient, the procedures were simple, and there was no upselling. The vehicle was very new, likely within a few months, and its condition was excellent.

Reviewed: Aug 18, 2025

The car pickup experience was good, but the exchange process was disappointing. The fuel tank was not fully filled when picking up the car. Before returning the car, we refueled at a gas station about 40-50 kilometers from the highway exit, but the rental company claimed the fuel level was insufficient and wanted to charge 80 euros. We had to drive out again to refuel, which only cost 8 euros. Lesson learned: refuel closer to the city area before returning the car. Additionally, during the vehicle exchange, they inspected the headlights for damages and falsely accused us of using the wrong type of fuel. We argued strongly, and they eventually dropped the claim. Tips: Take a photo of the fuel gauge when picking up the car, and keep the fuel receipt for proof.

Reviewed: Aug 17, 2025

Overall, it was pretty good, and the service was nice.

Reviewed: Aug 15, 2025

No waiting in line, simple procedures, received a Volvo XC40 in excellent condition, very satisfied.

Reviewed: Aug 6, 2025

Excellent service, both pickup and drop-off were very convenient and efficient. Purchased full insurance at the store, and the pricing for full coverage was reasonable.

Reviewed: Jul 18, 2025

The vehicle's condition was not great, and I really didn't like the car provided.

Reviewed: Aug 13, 2025

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

Reviewed: Jan 5, 2024

Reviewed: Nov 27, 2019

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Reviewed: Sep 26, 2019

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

Reviewed: Sep 15, 2019

The car model is great, the active safety system works well, and it exceeded my expectations.

Reviewed: Aug 10, 2025

I purchased both the full insurance from the store and from QEEQ in advance. The entire process of picking up and returning the car was very simple with no complications or pushy upselling. Staff were friendly, and I presented the translated documents and notarizations without any issues. They didn’t insist on having a Hague notarization either. The vehicle provided was a hybrid model, but the rental company didn’t inform beforehand that the battery levels would display between 1%-3%. Unsure of the situation, I confirmed with a gas station and QEEQ’s customer service that it’s not a problem – the car automatically switches to fuel mode for driving. Everything else about the service was great. As for the Jeep Compass model, the trunk is smaller than expected; it cannot fit four 28-inch suitcases but can hold three comfortably.

Reviewed: Jul 2, 2025

Reviewed: Mar 20, 2025

Reviewed: Feb 18, 2025

Reviewed: Feb 17, 2025

It's okay.

Reviewed: Aug 1, 2025

Excellent service

Reviewed: Mar 30, 2025

The staff were very nice and the car rental process went smoothly.

Reviewed: Feb 15, 2025

Excellent

Reviewed: Jan 12, 2025

Satisfactory

Reviewed: Dec 2, 2024

Reviewed: Jul 22, 2025

The overall service was excellent and highly efficient. There was no forced promotion of insurance or hidden charges. The pickup and return process was very quick, and the car was great. I rented a Citroën C5, which was particularly enjoyable to drive. The vehicle was in excellent condition and had undergone thorough cleaning, making the ride comfortable and pleasant. Fantastic experience!

Reviewed: Jun 18, 2025

A reliable rental company with an office building conveniently located right across from the Roma Termini train station. Very easy to find. I arrived 30 minutes earlier than my scheduled time, but after finishing her current task, the staff still helped me handle the car pickup procedures on time.

Reviewed: Oct 11, 2024

Great value for money

Reviewed: Jul 20, 2025

Currently satisfied, but not sure if the deposit will be refunded on time. Will leave additional comments later.

Reviewed: Nov 13, 2024

Reviewed: Jun 4, 2024

Reviewed: Mar 13, 2024

Overall, the service was great with a good attitude. They provided service in English. The car was very clean at pickup, and the return inspection was very simple. Highly recommend, they don't scrutinize too much.

Reviewed: May 26, 2023

Reviewed: Jul 19, 2025

Reviewed: Jul 18, 2025

Very good.

Reviewed: Jul 17, 2025

Very satisfied.

Reviewed: Jul 8, 2025

Affiliated with AVIS, a large company with highly professional service.

Reviewed: Jun 30, 2025

Very satisfied

Reviewed: Jul 17, 2025

Reviewed: Jun 24, 2025

Reviewed: May 4, 2025

Very satisfied. Lorenzo from the rental car company provided excellent service—kind, gentle, and patiently explained everything without pushing for sales. The car he helped us choose worked out great. As per company policy, there was an upgrade fee, but it was within our acceptable range.

Reviewed: Mar 3, 2025

I booked a Volvo S60 but was given an Audi A4 station wagon instead. It was quite nice to drive; the car was new, clean, and odor-free.

Reviewed: Aug 14, 2024

We were fully liable for the accident in Positano, but the comprehensive insurance covered everything. The process was hassle-free. Excellent!

Reviewed: Jul 8, 2025

Reviewed: Jun 19, 2025

Excellent!

Reviewed: Jun 15, 2025

Simple, efficient, and fast. Just returned the car and haven't received any extra charges so far.

Reviewed: Jun 14, 2025

Pretty good overall.

Reviewed: Jun 5, 2025

Very satisfied.

Reviewed: Jul 6, 2025

Reviewed: Jul 4, 2025

Reviewed: Sep 9, 2024

Patient and attentive

Reviewed: Dec 24, 2023

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Reviewed: Nov 11, 2022

Very friendly staff and good car

Reviewed: Dec 5, 2019

Very efficient and friendly service. Guys very helpful. Very fast and good choice of cars.

Reviewed: Apr 9, 2025

Hidden costs. Poor value for money. £100 over estimated (and prepaid) costs. Never again!

Reviewed: Jul 11, 2019

The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful

Reviewed: Jul 10, 2019

Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!

Reviewed: Jun 27, 2019

I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you

Reviewed: Apr 18, 2019

Reviewed: Oct 12, 2024

Reviewed: Sep 25, 2024

Great FCO counter staff Carlos!

Reviewed: Oct 1, 2024

Reviewed: Jan 22, 2024

Satisfied

Reviewed: Jun 5, 2025

O carro era otimo, nos atendeu muito bem. Mas nao gostei da cobrança em valor alto no meu cartao de credito no ato da locacao. Na semana anterior, alugamos pela QEEQ tambem, pela Budget, que opera com a Avis, e a cobrança foi muito menor que com a Dolar-Hertz. Outra questao quem com a Dolar-Hertz, o seguro AXA- QEEQ só funciona por reembolso, ou seja, voce precisa pagar qualquer extra e depois negociar com o seguro. Já com a Budget- Dolar nao, o seguro AXA-QEEQ cobre os extras automaticamente. Tivemos nosso voo partindo de Malpensa cancelado e tivemos que mudar o ponto de devolução do carro para Bergamo. Ligamos para a Hertz- Dolar em Malpensa que nos informou que nao poderia fazer a mudança! Fui num balcão da Hertz-Dolar em Verona e felizmente a alteração pode ser feita sem custo extra e facilmente. Mas foi um stress com o atendimento pelo telefone. Por fim, na devolução do carro em Bergamo, o funcionario recebeu o carro mas nao deixou 100% claro se estava rudo OK sem extras. Resumindo, nao pretendo alugar novamente pela Dolar- Hertz, e recomendo a Budget- Avis.

Reviewed: Sep 26, 2024

Upgraded the car but no explanations about the car functions...very long waiting and

Reviewed: Oct 12, 2022

Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min

Reviewed: Jul 23, 2020

We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.

Reviewed: Sep 10, 2019

We were in the waiting line 1.5 hours late. We waited another hour before we were called to the counter. The lady at the counter said "we were over 2 hours late and hence they gave our car away". She then started offering us a different car for 300 euros more. I explained our reason being late which was not in our control. The lady said we don't have any other options. I then asked for a smaller car which she was able to give us for the same cost. I asked if the cost could be reduced since I am getting the same car and the answer was no. I was at the mercy of the company and had to settle with what I got. Just poor customer service!! Especially since we had a reservation

Reviewed: Aug 14, 2019

Very quick return process

Reviewed: May 6, 2024

Easy to find within Rome Termini station, good service. Insurance is recommended but not mandatory, no further sales pushes after refusal.

Reviewed: May 3, 2024

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Reviewed: Sep 12, 2023

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

Reviewed: Jul 19, 2023

Micheal at check out when returning vehicle was great.

Reviewed: Jun 15, 2023

Reviewed: Jul 6, 2023

Reviewed: Jul 6, 2023

Reviewed: May 1, 2023

Reviewed: Mar 18, 2023

Reviewed: Oct 30, 2022

I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.

Reviewed: Oct 29, 2022

Waited over 1-1/2 hours to pick up car But staff was very polite and courteous

Reviewed: Sep 21, 2022

Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.

Reviewed: Jul 29, 2022

It was nice service except that they tried and did sell a washing service which I never had in my previous bookings

Reviewed: Oct 23, 2019

Excellent service. Need to provide better instructions on how to get from airport to their station. We took almost 2 hours to find them.

Reviewed: Nov 2, 2021

Reviewed: Jul 3, 2021

We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.

Reviewed: Oct 18, 2019

Very helpful staff

Reviewed: Sep 16, 2019

After over an hour wait to get to the desk, we found out they didn’t have the car we had paid for or an equivalent. The fiat 500 wasn’t quite the Mercedes we were expecting. Worst car hire experience ever.

Reviewed: Aug 22, 2019

I felt this Tiburtina location was a little more shady than the other one in Roma Termini. The employee told me he was going to give me a White Fiat 500, but then he gave a Blue Fiat Panda (which is a bigger car with less category) so he can charge me extra.

Reviewed: Aug 10, 2019

Fácil de encontrar

Reviewed: Jan 11, 2020

The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.

Reviewed: Oct 28, 2019

The staff at the desk were so great!!

Reviewed: Oct 16, 2019

Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying). Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.

Reviewed: Sep 26, 2019

Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.

Reviewed: Sep 23, 2019

Reviewed: Nov 24, 2018

Great attitude! Efficient! Enthusiastic! Helpful!

Reviewed: Feb 20, 2018

Reviewed: Jan 17, 2018

Like: Kpg very good. Fiat 500L
Dislike: Was not clear when booking that the rental office was not in the airport. Wasnt a big deal but i wasted time looking for the office inside the terminal. Had to call to find out.

Reviewed: Oct 30, 2017

Reviewed: Sep 12, 2017

the drivers window was faulty and didn't always work

Reviewed: Aug 29, 2019

Dusty and dirty car, slow also

Reviewed: Aug 19, 2019

Car was dirty.

Reviewed: Jul 19, 2019

Reviewed: Jul 24, 2018

No queue, service was quick

Reviewed: Jul 19, 2018

The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle. I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position. The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.

Reviewed: Dec 22, 2019

The overall process was smooth and took only about ten minutes.

Reviewed: May 17, 2025

Reviewed: Feb 23, 2025

No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?

Reviewed: Oct 30, 2024

The Tiggo sometimes suddenly stops moving; don't panic, just press the gas pedal hard and it will work after a while. Italians are really kind and helpful. After I returned, I asked a mechanic who said it might be an electronic throttle issue. It was a 5000-kilometer new car and seemed fine—didn't expect it to suddenly stop working.

Reviewed: Aug 29, 2024

Reviewed: Jul 22, 2024

Reviewed: Jun 5, 2023

Reviewed: Apr 22, 2023