33 Car Rental Brands at Rome Fiumicino Airport (FCO)

The cost breakdown is clear, but the last-minute car change feels unfair.

Reviewed: May 1, 2025

When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.

Reviewed: May 1, 2025

The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.

Reviewed: Apr 30, 2025

Hard to explain, it's complicated.

Reviewed: Mar 24, 2025

Highly satisfied with the reasonable suggestions and car provided.

Reviewed: Feb 27, 2025

Very satisfied!

Reviewed: Apr 27, 2025

The car was in good condition, and the service was great.

Reviewed: Apr 11, 2025

Very satisfied.

Reviewed: Mar 30, 2025

The lady handling the paperwork during pickup was very polite, but her Italian-accented English was quite hard to understand. The staff checking the car during drop-off were very courteous as well. They inspected the car for a short while and then told me everything was fine. The €200 deposit was refunded to my account just 2 hours after I returned the car, which was impressively fast.

Reviewed: Mar 17, 2025

The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

Reviewed: Mar 17, 2025

Very satisfied, smooth pickup process.

Reviewed: Apr 19, 2025

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

Reviewed: Apr 8, 2025

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

Reviewed: Oct 6, 2024

Bien

Reviewed: Sep 21, 2024

Very satisfied.

Reviewed: Aug 23, 2024

Very efficient and friendly service. Guys very helpful. Very fast and good choice of cars.

Reviewed: Apr 9, 2025

The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful

Reviewed: Jul 10, 2019

Like: Nice and brand new car. Logic of truck s strange.
Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.

Reviewed: Sep 18, 2018

Very professional staff, very helpful and timely service.

Reviewed: Apr 9, 2025

Excellent.

Reviewed: Feb 23, 2025

Satisfied.

Reviewed: Feb 22, 2025

Satisfied

Reviewed: Jan 31, 2025

Avoid this company at all costs! Cheap doesn't mean good. While the rental price is low, there are hidden traps. As shown in the picture, they claimed the car was dirty and insisted on charging a €50 cleaning fee. It's like robbery. I offered to use wet wipes to clean it myself, but they refused, saying the car inspection at the return location is what matters. After renting many times, this is the first time I've encountered such a dishonest practice.

Reviewed: Jan 8, 2025

Excellent service

Reviewed: Mar 30, 2025

The staff were very nice and the car rental process went smoothly.

Reviewed: Feb 15, 2025

Excellent

Reviewed: Jan 12, 2025

Very satisfied, I have rented from them multiple times.

Reviewed: Nov 12, 2024

There was no extra selling during pick-up, and the deposit was released within one day after returning the car. So far, no additional charges have been received.

Reviewed: Sep 23, 2024

Very satisfied

Reviewed: Mar 20, 2025

Quick pickup process

Reviewed: Aug 3, 2024

Very good.

Reviewed: Jul 14, 2024

Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

Reviewed: Mar 20, 2025

We initially booked the rental car on Zuzuche for 1,375 euros, but when we got to Rome to pick up the car, they said we needed to pay extra because there were two drivers, raising the price to over 1,600 euros. We accepted that. During the trip, our car window was smashed by thieves, and when we returned the car to the Madrid Avis location, they charged us 480 euros for the repair, which we also accepted. However, Avis ended up charging us a total of 2,357 euros, at least 200 euros more than expected, and there was no way to dispute it.

Reviewed: Feb 18, 2025

I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?

Reviewed: Feb 7, 2025

Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.

Reviewed: Nov 21, 2024

I would rate it 70 out of 100.

Reviewed: Sep 24, 2024

Very satisfied. Lorenzo from the rental car company provided excellent service—kind, gentle, and patiently explained everything without pushing for sales. The car he helped us choose worked out great. As per company policy, there was an upgrade fee, but it was within our acceptable range.

Reviewed: Mar 3, 2025

I booked a Volvo S60 but was given an Audi A4 station wagon instead. It was quite nice to drive; the car was new, clean, and odor-free.

Reviewed: Aug 14, 2024

The company's own insurance is expensive.

Reviewed: Jan 18, 2024

Very convenient, both pick-up and drop-off were smooth.

Reviewed: Jun 14, 2019

There was an unreasonable charge. I picked up an electric car on the 13th but was billed for charging costs on the 12th. Additionally, when returning the car, they required it to be fully charged and added extra fees.

Reviewed: Feb 23, 2025

All the staff were friendly and nice

Reviewed: Jan 28, 2025

No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?

Reviewed: Oct 30, 2024

The Tiggo sometimes suddenly stops moving; don't panic, just press the gas pedal hard and it will work after a while. Italians are really kind and helpful. After I returned, I asked a mechanic who said it might be an electronic throttle issue. It was a 5000-kilometer new car and seemed fine—didn't expect it to suddenly stop working.

Reviewed: Aug 29, 2024

I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.

Reviewed: Jul 22, 2024

No upselling, smooth process, zero deposit required. The car was clean and easy to drive. We originally rented two T-Cross vehicles for 7 days but were upgraded to Skoda SUVs, which can fit 3 to 4 large suitcases. Full marks! Highly recommend this rental company!

Reviewed: Feb 14, 2025

Highly satisfied

Reviewed: Jan 20, 2025

Pretty good.

Reviewed: Dec 31, 2024

The service attitude is very good.

Reviewed: Nov 21, 2024

Locauto and Sicily by Car are both very good.

Reviewed: Nov 20, 2024

Very satisfied.

Reviewed: Feb 9, 2025

Very good! The only issue was that my flight landed an hour early and I cleared customs quickly. When I arrived at the counter, they said my car wasn't ready yet. I had to wait until my scheduled pickup time to get the car.

Reviewed: Dec 5, 2024

Had a very pleasant car rental experience. Received a brand-new SEAT, which is not yet available in the garage. Great performance, low fuel consumption, and driving in Italy was comfortable. The deposit was refunded promptly.

Reviewed: Nov 8, 2024

Satisfied

Reviewed: Nov 1, 2024

Very satisfied, relatively quick.

Reviewed: Oct 26, 2024

Very satisfied

Reviewed: Feb 7, 2025

Not great. They always blame the renter for issues and are unreachable in case of problems.

Reviewed: Jan 26, 2025

Waiting longer at checkin. No agent. Drop off quick. No chains in car during winter.

Reviewed: Dec 26, 2024

AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting

Reviewed: Nov 1, 2024

The process for picking up and returning the car is very slow, there's always just one person working. Other rental companies can complete one order in 10 minutes, but even though there were only two people ahead of me, I had to wait 43 minutes. By the time I got the car, it had already been one hour.

Reviewed: Oct 12, 2024

Good service.

Reviewed: Jan 24, 2025

The service was great. Once I mentioned I had purchased full coverage through QEEQ, they didn't try to upsell any additional insurance.

Reviewed: Sep 8, 2024

Very satisfied

Reviewed: Aug 20, 2024

Overall service was satisfactory, but since the specified model was unavailable, an additional 10 euros per day was charged to upgrade to a Tesla.

Reviewed: Dec 23, 2024

It's acceptable.

Reviewed: Dec 13, 2024

They didn't push insurance on me, but they gave me a diesel car without informing me about the AdBlue situation. So far, the reimbursement for that expense hasn't been processed by the rental company.

Reviewed: Nov 30, 2024

Great service, friendly staff, no unnecessary extra insurance. But the car pickup still took an hour.

Reviewed: Nov 16, 2024

Avoid this company at all costs. They only focus on upselling insurance.

Reviewed: Nov 2, 2024

Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.

Reviewed: Nov 26, 2024

Overall, the service was pretty good. However, the car was not ideal; it was covered in scratches and dents, and taking photos of all the damage was almost impossible. It was an old car with 80,000 kilometers on it. When renting, I informed them that I had already purchased full coverage from QEEQ, and while their attitude cooled immediately, they didn't push additional insurance. During pickup, I saw several cars in the parking lot with smashed windows, which made me quite anxious. Wherever I parked, I made sure to clear the car of all belongings, fearing break-ins. When returning the car, the staff thoroughly inspected for damages using a tablet that showed the vehicle's previous condition. Since there were no new damages, everything was fine with no issues. My worries were eased a bit, though I'm still waiting to see if there will be any traffic fines later. I suggest QEEQ remind customers renting cars abroad to bring a phone mount. I forgot mine this time, and it was extremely inconvenient.

Reviewed: Nov 1, 2024

Overall satisfactory, no aggressive promotion of insurance, just recommended purchasing a full tank of fuel.

Reviewed: Oct 28, 2024

Simple and efficient, all documents were in order and I got the car quickly.

Reviewed: Oct 19, 2024

Overall service was good, and the price was very reasonable!

Reviewed: Oct 5, 2024

Currently satisfied, but not sure if the deposit will be refunded on time. Will leave additional comments later.

Reviewed: Nov 13, 2024

They were incredibly meticulous about damages. There was a very small scratch on the front fender, and they documented it and reported it to the manager for a fee. I recorded a video when picking up the car, but I didn't notice that spot and skipped over it. I've rented from Enterprise, Budget, Avis, and Europcar before, and none of them inspected the car like this. It's obvious they're trying to rip off customers.

Reviewed: Jun 4, 2024

Their attitude was mediocre and standard. They tried to sell me insurance. When I refused, they didn't push further, but their attitude immediately worsened. The downside is that after returning the car, I only received a simple handwritten receipt. There's been no email regarding any charges, and I am currently in contact with the rental company for resolution.

Reviewed: Mar 13, 2024

Overall, the service was great with a good attitude. They provided service in English. The car was very clean at pickup, and the return inspection was very simple. Highly recommend, they don't scrutinize too much.

Reviewed: May 26, 2023

Overall service was good, with English support. The car was very clean at pickup and the return inspection was very simple. Recommended, as they don't check thoroughly.

Reviewed: May 26, 2023

Great FCO counter staff Carlos!

Reviewed: Oct 1, 2024

I highly do not recommend this company. First, there was no shuttle bus at the airport. Most likely, you will need to take a taxi to the rental location, which takes about 10 minutes and costs 15 euros. Secondly, the prices quoted on-site were completely different from the booked prices. The staff will try to persuade you to rent at a higher price and buy insurance through bargaining. Just firmly say no in such situations. I ended up with two reservations by mistake, so one of them was refunded later without issue, but the refund on the day was very troublesome.

Reviewed: Jan 22, 2024

Usave seems to be a very small third-party agency. When taking the shuttle, the driver said he had never heard of this company and almost didn't let us board. After repeated confirmations, he only agreed to take us to the car pickup location to sort things out. Sure enough, the staff at the pickup location were also unfamiliar with this company and eventually told me that there was no record of my booking.

Reviewed: Sep 25, 2024

Muy bueno

Reviewed: Sep 19, 2024

Difficult to contact and hard to find. It was challenging to get in touch with someone for car pickup as calls went unanswered multiple times. When returning the car, there was no one available even though it was only around 4 PM, so I had to hand the keys to a nearby parking attendant. It's been over ten days, and I still haven't received an email confirmation regarding the return.

Reviewed: Sep 9, 2024

El coche quedó algo pequeño

Reviewed: Jun 15, 2024

Patient and attentive

Reviewed: Dec 24, 2023

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Reviewed: Nov 11, 2022

Absolute shambles. Waited over 3.5 hrs to get the car. Long line, not moving, no cars, not much staff. After getting to the counter, had to wait another 30mins for my car as it wasn't there ? Resulted in me missing a paid activity which I.belieb I should be compensated for at the very least

Reviewed: Sep 12, 2024

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

Reviewed: Jan 5, 2024

Unable to coordinate and resolve issues.

Reviewed: Nov 27, 2019

The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.

Reviewed: Oct 20, 2019

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Reviewed: Sep 26, 2019

The car rental service was overall excellent with a good attitude.

Reviewed: Aug 21, 2024

I think this car rental company is excellent. The car was very comfortable to drive. The staff were friendly and provided thorough service. The paperwork was handled quickly and conveniently. The price was reasonable with no hidden fees. Overall, the experience was very pleasant and I will choose this company again in the future.

Reviewed: Jul 16, 2024

Very satisfied. They don't forcefully upsell additional services and provide friendly reminders and introductions, which we should understand and respect as part of their job. We received a vehicle of the same class, showing nearly 100,000 kilometers, with an old interior, but the driving performance was quite good except for insufficient power on slopes. We chose to return the car at Florence Airport, and objectively speaking, the service there was better — the staff were sincere and enthusiastic. Of course, all good and bad experiences are mutual, and I believe they also felt the same sincerity and enthusiasm from us.

Reviewed: May 27, 2024

un desastre.

Reviewed: Jul 22, 2024

It was nice service except that they tried and did sell a washing service which I never had in my previous bookings

Reviewed: Oct 23, 2019

Very quick return process

Reviewed: May 6, 2024

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Reviewed: Sep 12, 2023

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

Reviewed: Jul 19, 2023

Micheal at check out when returning vehicle was great.

Reviewed: Jun 15, 2023

The experience was seamless, the staff super helpful. The car was in perfect condition and it was a smooth vacation. I will definitely rent with OK Mobility again. Thank you!

Reviewed: Oct 7, 2022

Extremely poor experience, the worst I've ever had with a car rental. Be warned and avoid at all costs! 1. Couldn't find the store at the airport, the pickup instructions were vague and inaccurate. SurPrice deliberately didn't answer calls and didn't send pickup service (later said answering calls wasn't their job, how are we supposed to contact you for pickup then, telepathy?). Even QEEQ couldn't reach them. We wasted over an hour trying to contact SurPrice's local headquarters, and eventually a car showed up to take us to the store. 2. When we arrived at the store, they took a €1200 deposit, and when we went to pick up the car, they hadn't prepared the Jeep Compass SUV or an equivalent vehicle that we reserved. They tried to pass off a small blue Fiat 500x as an equivalent, but its trunk was too small for our luggage. They claimed it was the only automatic car available and offered no alternatives. The Italian woman at the counter had a terrible attitude. This was the worst car rental experience of my life. 3. Tried calling QEEQ customer service on-site, but they couldn't resolve it either. Their suggestion was to take the car and try to swap it later, a ridiculous idea since our luggage wouldn't fit in the car. How were we supposed to drive it away? 4. We had to cancel the reservation, find another rental at the airport, spend more money, and wasted over five hours before we could leave the airport. It was midnight by the time we left, absolutely exhausting and frustrating start to our trip. 5. This happened on June 17th and by July 5th I still haven't received a refund. No updates from them, only after I called did they quickly email saying they were processing the refund. The €1200 deposit from the store hasn’t been refunded either. It's like dealing with scammers. Please be cautious renting through QEEQ, and avoid this local car rental company called SurPrice. They are still listed despite serious complaints, continuing to harm consumers. Their airport store is particularly dreadful and could ruin your trip right from the start. I still haven't gotten back over 10,000 RMB and have no idea when I will. I’m not even asking for compensation, just my money back, and it’s been a nightmare. Physically and mentally draining, I'm really unlucky to have gone through this.

Reviewed: Jul 6, 2023

Extremely poor service, worst I've ever experienced. Avoid this company! 1. Couldn't find the branch at the airport, the pickup instructions were unclear and inaccurate. The SurPrice branch deliberately did not answer calls and did not pick us up (later said answering calls was not their job, how are we supposed to contact them for a pickup then?). Even QEEQ couldn't reach them. We had to spend over an hour contacting SurPrice's local HQ ourselves before finally getting picked up and taken to the branch. 2. At the branch, they charged a €1200 deposit, but didn't have the Jeep Compass SUV or similar vehicle we reserved. They tried to pass off a small Fiat 500x as the same class, which had a tiny trunk that couldn't fit our luggage. They claimed it was the only automatic car available and had a take-it-or-leave-it attitude. The Italian woman at the branch was extremely rude. 3. Contacted QEEQ customer service, who spoke with the woman but couldn't resolve the issue or offer an alternative vehicle. They suggested we drive the car away and try to exchange it later, which was absurd because our luggage wouldn't fit in the trunk. How would we drive away and expect to exchange the car later? 4. We were forced to cancel the reservation and find another car at the airport, costing us more money and five hours of time, leaving us exhausted and frustrated late at night. 5. This happened on June 17th and as of today, July 5th, I still haven't received a refund. No proactive feedback from them, only responded when I chased them. The €1200 deposit hasn't been returned either, and I'm starting to think this could be a scam. Be cautious with QEEQ and especially SurPrice. This branch near the airport is particularly suspicious. They could ruin your entire trip! I'm still waiting for my over 10,000 RMB to be refunded, no idea when this will be resolved. I haven't asked for compensation, just my money back, and it's been a nightmare. This experience has been physically and mentally distressing for me.

Reviewed: Jul 6, 2023

Very dissatisfied

Reviewed: May 1, 2023

Try to avoid renting from this company

Reviewed: Oct 30, 2022

It was easy and great

Reviewed: Jan 22, 2023

I was upgraded with an Oprl Corsa 1.2 and was nice to drive.

Reviewed: Oct 27, 2021

Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .

Reviewed: Nov 25, 2019

Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"

Reviewed: Oct 22, 2019

Ecovia and Autovia are the same company, but it's hard to find. The drop-off location is not at the airport; you need to drive 8 kilometers away and then take a shuttle back.

Reviewed: Oct 11, 2019

I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.

Reviewed: Oct 29, 2022

Waited over 1-1/2 hours to pick up car But staff was very polite and courteous

Reviewed: Sep 21, 2022

Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.

Reviewed: Jul 29, 2022

I had to wait almost one hour to get the car. There were two people serving the customers. At one point there was only one person at the counter. When I arrived I was second in line to be served and it took forever. Not a pleasant experience after a long trip! i must say that the return process was a breeze! fast and efficient!

Reviewed: Sep 20, 2021

Brand new Fiat 500. No Line. Efficient check out/in service. They offer longer term rental for which I will take advantage next summer!

Reviewed: Dec 9, 2019

Satisfactory

Reviewed: Jul 29, 2024

The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.

Reviewed: Jul 11, 2024

Upgraded the car but no explanations about the car functions...very long waiting and

Reviewed: Oct 12, 2022

Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min

Reviewed: Jul 23, 2020

Over 2 hours to pick up is unacceptable

Reviewed: Jun 30, 2019

The gearbox couldn't shift under normal driving conditions, and the company took too long to address the issue. They also refused to replace the vehicle with the same model.

Reviewed: Jul 3, 2021

We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.

Reviewed: Oct 18, 2019

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.

Reviewed: May 11, 2019

Charged 34 euro for 1 bar less to full tank.

Reviewed: Apr 28, 2019

For four consecutive months after the rental, I was charged every month due to the same fine being applied each time. Because the amount was only a bit over 20 euros, I didn't notice until four months later when I was still being charged. Since I was in China at the time, I finally realized. However, the previous charges had already been paid off on my credit card. This company charged me five times for the same fine, which is outrageous. While the car rental platform has grown large, it includes many companies, and the cheaper and less-known ones tend to overcharge. It's unfortunate that the rental platform couldn't provide any assistance.

Reviewed: Dec 19, 2018

Fácil de encontrar

Reviewed: Jan 11, 2020

The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.

Reviewed: Oct 28, 2019

The staff at the desk were so great!!

Reviewed: Oct 16, 2019

Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying). Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.

Reviewed: Sep 26, 2019

El personal exigió 3 condiciones que rechacé por no figurar en la información previa a la formalización del contrato: 1/ un seguro adicional (primero de 350€; después de 150€); 2/ una tasa sobre el carburante de 30'50€, y 3/ una garantia (via VISA) de 1.400€. Las rechacé y NO DISPUSE DEL VEHÍCULO.

Reviewed: Sep 18, 2019

All great, still waiting for my reimbursement but all good. The car wasn’t that powerful but did the job

Reviewed: Oct 15, 2019

the drivers window was faulty and didn't always work

Reviewed: Aug 29, 2019

Car was dirty.

Reviewed: Jul 19, 2019

The airport shuttle location did not match the instructions, and the contact number provided was unreachable. The shuttle was shared with other companies and had no signage. Despite informing the rental store that we had full insurance from our home country, they added extra insurance without notice, resulting in duplicate coverage and additional costs. This was the worst experience among multiple international car rentals I have had.

Reviewed: Jul 24, 2018

No queue, service was quick

Reviewed: Jul 19, 2018

This is a fraudulent company. All legitimate car rental companies in Rome are located close to the airport. This company has no signage, just a small nameplate, and shares a very secluded office with another rental company. Initially, I chose this company because of the high ratings, but it was a huge mistake. Four days for a medium-sized MPV cost 4,122 RMB, and I paid in full upfront. Due to a flight delay, they canceled my order within an hour of the reserved time and refused to refund me. It's simply a scam. I don't understand why they have such high ratings on QEEQ; it's total garbage. I struggled for an hour to find their desk after landing on time, and their no-refund policy is extremely unreasonable. I strongly suspect this is their business model. Contacting QEEQ didn’t solve the problem. I ended up renting the same model from a large rental company for only 283 Euros, which is half the price QEEQ charged. I don't see the point of QEEQ, as they just add extra fees and can't resolve issues. I have kept evidence and will complain to the end! I advise everyone not to trust QEEQ's reviews and that there's no need to book through them. You can easily choose a car on-site from the many rental companies and get a better deal with no risk of such scams. Complain to the end!!!

Reviewed: Nov 24, 2018

Great attitude! Efficient! Enthusiastic! Helpful!

Reviewed: Feb 20, 2018

Not satisfied, they charged an extra 22 euros for insurance even though I had already bought it. Tried to explain repeatedly but they wouldn't accept it.

Reviewed: Jan 17, 2018

Like: Kpg very good. Fiat 500L
Dislike: Was not clear when booking that the rental office was not in the airport. Wasnt a big deal but i wasted time looking for the office inside the terminal. Had to call to find out.

Reviewed: Oct 30, 2017

A very disappointing overseas car rental experience. We spent a long time finding the rental company shuttle bus at the airport, and then the rental company refused to accept the driving license translation provided by the app.

Reviewed: Sep 12, 2017