24 Car Rental Brands at Venice Marco Polo Airport (VCE)

The lady at the front desk was excellent.

Reviewed: May 6, 2025

Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.

Reviewed: Apr 26, 2025

Good

Reviewed: Mar 26, 2025

Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.

Reviewed: Feb 7, 2025

Aggressive upselling

Reviewed: Jan 29, 2025

The service was quite good.

Reviewed: Apr 28, 2025

Very satisfied

Reviewed: Apr 27, 2025

Very satisfied.

Reviewed: Mar 30, 2025

Overall acceptable, but very dissatisfied with the changes in color and model.

Reviewed: Mar 10, 2025

Good

Reviewed: Jan 26, 2025

Overall, it was quite good.

Reviewed: Apr 10, 2025

Overall, pretty good.

Reviewed: Apr 10, 2025

The car rental process was very smooth.

Reviewed: Oct 27, 2024

Satisfied

Reviewed: Oct 16, 2024

Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.

Reviewed: Sep 11, 2020

Pretty good overall.

Reviewed: Apr 9, 2025

The car pickup process was smooth.

Reviewed: Feb 16, 2025

I was maliciously charged, and I completely disagree with the resolution provided. The pickup store was Rent Smart24 at Venice Airport. When returning the car, there was no step to sign off on any additional charges, yet I was charged unfairly with the excuse that there were scratches on the tires and rims.

Reviewed: Feb 7, 2025

The service was very enthusiastic, but the car had some unusual noises. It was a diesel engine.

Reviewed: Feb 5, 2025

Excellent

Reviewed: Nov 20, 2024

It was already nighttime when picking up the car, and I didn't notice a small chip on the glass. When returning the car, I was asked to pay nearly 1000 euros. Feels like a scam company.

Reviewed: Mar 25, 2025

Satisfied

Reviewed: Dec 23, 2024

Good

Reviewed: Aug 9, 2020

Terrible! Very inefficient!

Reviewed: Jan 19, 2019

The company charged me incorrectly!!!! They stopped responding after I raised an objection!!

Reviewed: Dec 10, 2018

They unexpectedly found three barely visible scratches. I was in a hurry and didn’t take photos, resulting in a 500-euro charge! This rental company should be used with caution!

Reviewed: Jan 21, 2025

Extremely satisfied

Reviewed: Dec 6, 2024

Noleggiare, although very friendly, brow beat us into buying their additional insurance for 0 excess on the car.

Reviewed: Sep 30, 2024

Overall, the pick-up and drop-off went smoothly, and the journey was seamless.

Reviewed: Jun 24, 2024

The instructions for pickup and drop-off locations were unclear, wasting a lot of time during both processes. There were no clear directions.

Reviewed: Jun 22, 2024

Snow chains, which are legally required, were charged additionally. Even though I had confirmed there would be no cross-border fees, the store charged extra upon arrival.

Reviewed: Jan 1, 2025

The car pickup was not okay. The female staff had a bad attitude, and they gave us a broken car that was not of the same grade. We had to argue a lot before getting a replacement.

Reviewed: Jul 22, 2024

A pesar de que la tendencia en Europa para autos automáticos es que son más caros que los autos manuales, el precio fue adecuado en comparación con otras agencias.

Reviewed: Apr 27, 2022

Surprising rental than the one made at Venice airport. I had rented a Peugeot 3008 that was not available at the airport, the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price. This is what I call “service” Thank you for your professionalism.

Reviewed: Aug 11, 2020

Had to wait in line for an hour to get the car at the beginning.

Reviewed: Jul 9, 2019

最悪の会社です。

Reviewed: Dec 16, 2024

Satisfied

Reviewed: Nov 6, 2024

The car had a few more scratches than were highlighted at pick-up but I took pictures and there were no issues raised at drop-off

Reviewed: Dec 7, 2023

So-so

Reviewed: Feb 17, 2023

Very easy, cheap, and fuss-free service. The car was in good condition. We'd got a hybrid car which helped save a lot on gas.

Reviewed: Nov 28, 2022

Very good! Easy to communicate.

Reviewed: Nov 9, 2024

Good.

Reviewed: Oct 15, 2024

Quite satisfactory.

Reviewed: Sep 11, 2024

It's okay.

Reviewed: Sep 4, 2024

Our group of 8 rented two cars in Venice. During the booking process, we selected the option for cross-border travel to Slovenia, Croatia, Montenegro, and Bosnia and Herzegovina. The customer service at the rental platform informed us that this rental company allowed cross-border travel and also sent us an email reminding us of this. At pick-up, we explicitly informed the staff of the countries we needed to cross and inquired about any additional fees. The staff did not charge any extra fees and handed the cars over to us. However, when we tried to enter Bosnia and Herzegovina from Montenegro, we were denied entry due to missing vehicle documents required by the rental company. We attempted entry at two different border crossings but faced the same result, which severely disrupted our travel plans. If we had abandoned our plans for Bosnia and Herzegovina, we would have lost the cost of three nights of hotels there and incurred additional costs for three more nights in Croatia. As a result, we were forced to spend an entire day driving back to Dubrovnik, Croatia, to rent two new cars for €400 and then re-enter Bosnia and Herzegovina. This disrupted our originally planned road trip, adding over 10 hours of extra driving. After contacting the platform to address this issue with the rental company, the platform actively helped with communication, but the rental company's efficiency was extremely poor. We were very disappointed with their service. If you plan to travel across borders to non-EU countries, I strongly recommend avoiding this rental company!

Reviewed: Nov 7, 2024

Our group of 8 rented two cars in Venice. At the time of booking, we specifically indicated that we needed to cross the borders into Slovenia, Croatia, Montenegro, and Bosnia and Herzegovina. The customer service at the platform confirmed that this rental company allowed border crossing and even sent us a reminder email about the border-crossing permissions. When picking up the cars, we explicitly informed the staff of the countries we planned to visit and inquired about border-crossing fees. The staff did not charge any additional fees and handed over the cars to us. However, when entering Bosnia and Herzegovina from Montenegro, we were denied entry because the rental vehicles lacked the necessary entry documentation. We tried two different border points but were met with the same issue, which severely disrupted our itinerary. Abandoning our planned journey in Bosnia and Herzegovina would have resulted in losing the cost of 3 nights' hotel reservations and incurring additional costs for 3 extra nights in Croatia. As a result, we had no option but to spend an entire day driving back to Dubrovnik, Croatia, where we spent 400 euros renting two cars again to re-enter Bosnia and Herzegovina. This caused our originally planned road trip loop to be interrupted, and we ended up driving more than 10 extra hours. We contacted the rental platform to request the rental company to address the issue, but we have not received any response. We are extremely disappointed with the service of this rental company. If you plan to cross into non-EU countries, avoid this rental company at all costs!!!

Reviewed: Nov 3, 2024

Our group of 8 rented two cars in Venice. When booking, we selected the option to allow cross-border travel to Slovenia, Croatia, Montenegro, and Bosnia & Herzegovina. The customer service of the rental platform had informed us that this rental company permits cross-border travel and even sent us an email reminder about the policy. At the time of pickup, we clearly informed the staff about the countries we planned to visit and inquired about any cross-border fees. The staff did not charge any additional fees and handed over the cars to us. However, when we tried to enter Bosnia & Herzegovina from Montenegro, we were denied entry due to missing vehicle documentation from the rental company. We attempted entry at two different border checkpoints, both with the same result, which seriously disrupted our itinerary. Abandoning our Bosnia & Herzegovina trip would have cost us three nights of hotel bookings as well as incurred additional expenses for three more nights in Croatia. We had no choice but to spend an entire day driving back to Dubrovnik, Croatia, and rent two new cars for €400 to re-enter Bosnia & Herzegovina. Our originally planned circular road trip was interrupted, and we drove over 10 extra hours. After contacting the platform to request assistance, we received no response from the rental company. We are extremely disappointed with their service. If you're planning to travel to non-EU countries, avoid this rental company at all costs!

Reviewed: Nov 3, 2024

Great experience, very simple procedures, the car had only 900 kilometers on it, excellent condition

Reviewed: Jan 29, 2024

Overall experience was good. No complicated procedures. To pick up the car, you only need a passport, credit card, and a driving license. Successfully picked up the car with a UK driver's license that I've had for just over a year, without an IDP. A 500 EUR credit card pre-authorization was returned the day after returning the car. The staff inspected the car carefully when returning it, so make sure to take a video around the car before renting to avoid any disputes. Got a Golf, which was a bit small but suitable for four people. The car only had a type-C port, so remember to bring an adapter.

Reviewed: Dec 23, 2023

Terrible service.

Reviewed: Oct 19, 2024

The car rental staff speak excellent English, communication is smooth.

Reviewed: Oct 16, 2024

Overall, it was smooth and satisfactory.

Reviewed: Oct 4, 2024

It's okay.

Reviewed: Sep 8, 2024

Not bad

Reviewed: Jul 7, 2024

Very satisfied. It was my first time renting a car in Italy, and it was much more convenient than I expected. There was a shuttle to take us to the store, and the car they provided had only around 10,000 kilometers. It was very new.

Reviewed: Jun 10, 2024

The car's interior was quite old and not very clean. The main issue was that the costs were unclear throughout the process. Using a credit card, I paid a deposit beforehand, another deposit at the store, and was charged an additional 180 euros when returning the car. In the end, I still didn't understand how much I paid in total!

Reviewed: Aug 10, 2023

Big company, trustworthy

Reviewed: Oct 16, 2019

Very good

Reviewed: Oct 30, 2018

They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.

Reviewed: Jul 6, 2024

Terrible experience... Poor service attitude, aggressive upselling, many hidden charges

Reviewed: Feb 7, 2024

That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.

Reviewed: Dec 27, 2023

A supplier to be wary of, expect to be forced to spend 300 euros.

Reviewed: Aug 1, 2023

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.

Reviewed: Sep 16, 2022

Few staff, long waiting time

Reviewed: Aug 9, 2023

Amazing easyness on receiving the car. Dollar is a pleasant surprise

Reviewed: Jul 24, 2023

Excellent

Reviewed: May 26, 2022

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

Reviewed: Jan 8, 2023

The registration process was very simple, and the service was warm and welcoming. They personally guided us as we inspected the car's condition. Everything was efficient and timely.

Reviewed: Aug 31, 2018

Although it's not the largest car rental company judging by the return parking space, the service throughout the rental process—from picking up the car, using it, to returning it—was satisfactory. It was a good car rental experience.

Reviewed: Jun 25, 2017

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

Reviewed: Nov 20, 2014

Good service

Reviewed: Nov 2, 2018

The staff were polite and patient, especially the lady who assisted us during the car return.

Reviewed: Sep 17, 2018

Long waiting time

Reviewed: May 20, 2018

The counter recommended an upgrade to an Alfa Romeo Giulia for an extra €9/day, which was very reasonable, but I declined.

Reviewed: May 15, 2018

When problems arose, they did not seek solutions, regardless of customer acceptance! They advertised Mercedes cars online, but there were never any Mercedes cars, which is somewhat deceptive.

Reviewed: Aug 8, 2017