29 Car Rental Brands at Naples Airport (NAP)

Pretty good.

Reviewed: Nov 27, 2025

The two-day self-driving trip in Naples felt like a journey of 'small hiccups' mixed with 'great surprises.' Although picking up the car required walking about 1 kilometer through a few narrow alleys filled with the aroma of pizza, this minor hassle quickly vanished the moment I got behind the wheel – the car's performance exceeded all expectations. It offered powerful acceleration and agile handling, making it easy to navigate the narrow cobblestone streets of the old city or chase the sunset along the coastline.

Reviewed: Oct 17, 2025

The pickup and return process went smoothly, there weren't many people in line, and the deposit refund was hassle-free.

Reviewed: Oct 9, 2025

When switching cars, be sure to take photos and videos in advance. They will thoroughly inspect the exterior.

Reviewed: Sep 27, 2025

Before going, I checked Google Maps and saw low ratings, which made me feel uneasy. However, everything went smoothly from car pick-up to the car exchange. Apart from being offered optional insurance at the store for 40 euros per day—which they didn't push further after I declined—everything else was great.

Reviewed: Jul 31, 2025

It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

Reviewed: Oct 14, 2025

Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.

Reviewed: Jul 17, 2025

Reviewed: Jun 15, 2025

The car I picked up didn’t have a full tank of gas. It was late, and I didn’t feel like arguing with them. Everything else was fine!

Reviewed: May 12, 2025

The staff were professional and efficient, making the pick-up and drop-off process very smooth, with no excessive sales pitches.

Reviewed: Dec 19, 2024

It's okay.

Reviewed: Sep 26, 2025

Reviewed: Jun 1, 2025

Reviewed: Dec 9, 2023

Reviewed: Sep 25, 2023

great modern car, quick pickup and drop off, couldn't have been better

Reviewed: Sep 21, 2023

Very good.

Reviewed: Sep 18, 2025

Reviewed: Oct 14, 2024

National provided the service.

Reviewed: Oct 9, 2024

The service attitude is good, and there's no need to wait in line for too long.

Reviewed: Oct 8, 2024

I've used this service many times before.

Reviewed: Oct 6, 2024

Reviewed: Aug 16, 2025

Quite good.

Reviewed: Apr 15, 2025

It's okay.

Reviewed: Oct 10, 2024

Did expect A bit of a challenge on the return but staff was really njce

Reviewed: Jun 14, 2023

Satisfied

Reviewed: Aug 3, 2020

Reviewed: Aug 9, 2025

Reviewed: Jun 11, 2025

The service was excellent. They provided a handbook to handle various situations, and email responses were very prompt. Shuttle service to the airport was arranged when returning the car. The vehicle condition was great, overall a perfect experience!

Reviewed: Oct 15, 2024

Very satisfied

Reviewed: Jul 26, 2024

Reviewed: Jul 25, 2024

Reviewed: Jul 20, 2025

Very good.

Reviewed: Jul 17, 2025

Smooth process, vehicle was in good condition.

Reviewed: Jun 16, 2025

Excellent

Reviewed: May 23, 2025

Reviewed: May 18, 2025

Satisfied

Reviewed: Aug 9, 2024

Reviewed: Jun 9, 2025

My booking was for a Jeep Renegade or similar vehicle, which I paid extra to get. I was totally disappointed at hatchback Kia Stonic that was provided.

Reviewed: Jan 15, 2020

Avis Naples is an absolute gong show. There were huge lineups at the pick area (which is outside the terminal) and we waited about 45 mins to get the car. Wasn’t the car we reserved but that was okay because it still fit our needs. No one inspected the car with us before hand. We dropped the car in Rome and the Rome Avis was great.

Reviewed: Nov 3, 2019

Reviewed: Aug 24, 2019

Reviewed: Sep 13, 2015

Reviewed: Jun 8, 2025

Good.

Reviewed: Apr 29, 2025

Reviewed: Jul 23, 2024

The overall service was good. However, after returning the car, I wanted to check the detailed bill but couldn't reach the rental company. Nevertheless, the platform's after-sales service was very responsible and helped to resolve the issue.

Reviewed: Jul 10, 2024

The pickup was very smooth and fast. T he car was clean, however itvdid have a lot if scratches, marks etc which were not recorded. When I reported them I was told to take pictures and go. When I returned the car it was inspected with no comments made about the sratches and marks.

Reviewed: Nov 22, 2022

It's alright.

Reviewed: May 27, 2025

Pretty good. No attempts to upsell additional charges.

Reviewed: Apr 27, 2025

If you make it to the rental car desk without losing a child, your luggage, or your will to live, you've already won. The car is just a bonus.

Reviewed: Feb 4, 2025

The car rental area is out of the terminal. People need to take a bus and there is no clear indication of it. The only car rental company in the terminal is Sixt.

Reviewed: Oct 8, 2021

They give me a van instead of a car... I booked a Clio but they always give you a van that I did Not want

Reviewed: Nov 10, 2019

The pick up drop off location at Naples’s airport is chaotic. Insufficient shuttle buses, overcrowded re parking. Generally a stressful pick Up/drop off experience

Reviewed: Aug 28, 2019

Reviewed: Sep 28, 2018

Reviewed: Oct 8, 2024

Reviewed: Sep 28, 2024

Reviewed: Aug 17, 2024

Reviewed: Apr 17, 2024

I have still not received my deposit back from my vehicle hire

Reviewed: Sep 6, 2023

Reviewed: Sep 20, 2024

Good

Reviewed: Sep 19, 2024

OK, this is Italy.

The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.

Reviewed: Jun 18, 2024

Very good, mainly because pickup and drop-off are convenient.

Reviewed: Apr 20, 2024

Keddy seems to be the budget arm of Europcar, at Naples airport its managed by the Europcar desk which requires a shuttle bus ride from the terminal, so finding it on arrival is no problem,BUT finding it when returning the car is a nightmare because the entrance is a narrow passage through what looks like building work fencing and is totally unmarked! I only found it because there is a hut at the gate and I stopped to ask the man there where the drop off point is! You can`t see the car park from the road. So be advised to make a note of where it is when you pick up the car! If you are very weary and careful when you collect the car you should have no trouble. Film the car in minute detail with stills and video when collecting it paying particular attention to to lower parts like cills and bumper underparts, because they`ll look for hidden scratches when you return the car! The guy who checked our car went straight to a long scratch on the bumper underside and said "look"! When we collected the car I found a LOT of major scratches not listed on the rental agreement as pre-existing, after filming them all I returned to the office to make sure they were shown as pre-existing. The guy said its fine whats important is that you have a video...... but that`s just a cop out because then later you have to prove that they were already there after they charge you for them, so insist as I did that they mark and sign all of them off on your form before you leave, then you`ll have no problems! When they see they`re not going to be able to pull a fast one on you they don`t try! Pick up and drop off the car in good daylight if possible, otherwise take a strong torch with you when filming. The only gripe is that we booked a Renault and ended up with a Fiat panda with very little room for luggage, but as we were only two and it was a hybrid rather than straight petrol we could live with it! Overall OK just be very weary that these super cheap co. try to make their profits on dodgy damage claims!

Reviewed: Dec 12, 2023

Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient

Reviewed: Aug 21, 2023

they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

Reviewed: May 16, 2022

Recommend

Reviewed: Nov 11, 2021

it would be useful to know that you need to go to the Europe car pick up ahead of time as we had been looking for a company called Keddy

Reviewed: Aug 27, 2019

Reviewed: Nov 5, 2023

there was no shuttle working and no notification that that was the case. i hate to walk in the heat with a huge suitcase and a toddler. upon arrival there was an issue with the customer in front of me and i waited 45 minutes to be taken care of. the upgrade to cover the car was outrageous.

Reviewed: Aug 11, 2020

Two weeks after i returned the car i still waiting to my deposit refund.

Reviewed: Jun 23, 2019

Got a citreon C3 great little round around for the Amalfi coast hills.

Reviewed: Feb 9, 2020

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

Reviewed: Oct 12, 2019

I got from the UK to Italy in the same time it took to collect the car. 2 hours for collection is unacceptable. Also I booked a full size car and got a Nissan Juke which I do not class as a full size vehicle. Could not be bothered to raise given it took 2 hours to get in the first place.

Reviewed: Oct 9, 2019

Car in terrible condition. Every panel damaged. Bumpers falling off. Engine light keep coming on. So cost me money to leave parked up and just got trains and bus. Ordered a full size offered a clio, then punto then had to settle for astra. Now after security deposit returned, I have a unauthorized €58 taking without permission and not even a email to explain. Will Never use firefly AGAIN

Reviewed: Aug 15, 2019

Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.

Reviewed: Jun 17, 2019

English speaking staff. Everything explained properly, but additional fees to remove excess quite pricey.

Reviewed: Sep 12, 2019

Booking said it was In-terminal collection - this wasn’t true! Rental pick up was off-site. Address given is different when put into google maps, so when on foot was a nightmare to find. Didn’t have the car I booked. Petrol wasn’t full. Got charged to wash the vehicle on drop off (no other provider does this). Wasn’t made clear enough that you had to call them on arrival (no other provider does this) to be collected. When given shuttle back to airport they didn’t even drop us at departures, was left on road about 1/2 mile away. All round poor experience and won’t use again or recommend

Reviewed: Aug 9, 2019

Asked for pick inside airport, not to walk with heavy cases for a mile, to be picked up by a shuttle bus eventually, very confusing after you booked to pick up inside terminal, also shuttle bus service confusing, even after phoning them, didn't know if I was at the Wright place or being scammed, even during the hand over

Reviewed: Jul 20, 2019

Ecovia customer service from start to finish was great, they really do accommodate! Car was great, and was very easy returning. Friendly service, would definitely recommend.

Reviewed: Jun 13, 2019

Reviewed: Jul 22, 2024

Very satisfied, the pick-up and drop-off procedures are simple and convenient.

Reviewed: Jun 13, 2024

The pick-up process was more than 2 hour long: about 45 min waiting for shuttle bus, and 70-80 min waiting time at the car rental site. At the shuttle bus station there were about 40-50 people waiting and there was only about 10 sitting place the other 30-40 people standed on the sun. There wasn't any comment, info there if you can also walk to the car rental site as it was onl around 800 m distance. On the car rental site there wasn't any sitting place so we had to stand for more than 1 hour... The rental was only long time, the agent couldn't tell the exact amount of the deposit and she missed the my card expiration date and she asked me to call the bank because he didn't know why the bank didn't accept my card. The car was ok, the drop-off was ok.

Reviewed: Aug 1, 2019