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Rent a carPick-up
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11:30 PM
Last updated on: Oct 21, 2025
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163Rental Locations
82Airport Locations
Nat Watt
Milan
Excellent
Kim Bennett
Milan
Excellent
They offer additional insurance and highway ETC, but I opted out, and the process was done quickly. A domestic driver's license is sufficient (valid until 2025/9/27).
Read More >Reviewed: Oct 6, 2025
Helen Emerson
Milan
Very good
Uriah More
Milan
Excellent
Janet Bob
Milan
Excellent
The process of picking up and returning the car is very efficient.
Read More >Reviewed: Sep 21, 2025
Madeline Surrey
Milan
Excellent
This car rental company provides professional service and great value for money. I will choose them again next time!
Read More >Reviewed: Oct 21, 2025
Flora Bess
Milan
Excellent
The car rental process was efficient, with no insurance upselling or unnecessary troubles, completed in just 5 minutes. Although I was given a car with multiple scratches, the return process was simple—just a quick check and signature to confirm, and the deposit was refunded instantly.
Read More >Reviewed: Oct 20, 2025
Bridget Moll
Milan
Excellent
I booked a Peugeot 3008 but got an MG ZS instead. The car felt a bit small; fitting two 28-inch and one 24-inch suitcases was a bit tight, especially since my non-standard luggage is wider than usual (standard ones might fit lying down). Finding the car was straightforward, and returning it was also easy if you prepared well. We were over 20 minutes late returning the car, but there was no extra charge. There were no pushy sales tactics, the return inspection took only three minutes, and the process went smoothly. It's been over ten days since we returned home, and the deposit hasn't been charged, so overall, it was a pretty good experience.
Read More >Reviewed: Oct 17, 2025
Tiffany Emma
Milan
Very good
The car pickup was delayed by over 3 hours, but they upgraded our car model.
Read More >Reviewed: Oct 12, 2025
Venus Wells
Milan
Excellent
It seems to be a local Italian car rental company with very high ratings. The actual service was indeed excellent. The staff checking the car during return was very enthusiastic and completed the inspection quickly, allowing customers to return the car promptly.
Read More >Reviewed: Oct 10, 2025
Monroe Henley
Milan
Excellent
The staff initially provided a manual Skoda, but after communication, they upgraded it to a Romeo. The car was great to drive, no hidden fees, and Europcar is very reliable for overseas car rentals. The deposit of 100 euros was refunded the next day.
Read More >Reviewed: Oct 18, 2025
Neil Margaret
Milan
Excellent
Perhaps because it was early, there was no queue, and the staff's attitude was good.
Read More >Reviewed: Oct 11, 2025
Darlene Leopold
Milan
Excellent
Cynthia Clemens
Milan
Very good
The rental company provided a Mazda CX60 Hybrid. Although I wasn’t familiar with the model and noticed the trunk was dented upon pickup, the company assured us that having full insurance meant we didn't need to worry about it. To be cautious, we still took videos and photos from all angles as records.
Read More >Reviewed: Oct 8, 2025
Nigel Jane
Milan
Excellent
Upgraded to a 308 GT when renting the car, which had less than 10,000 kilometers on it and was in great condition. For peace of mind, I purchased full insurance from the rental company. Returning the car was quick and hassle-free with no unexpected charges.
Read More >Reviewed: Oct 7, 2025
Gwendolyn Elinor
Milan
Excellent
The staff handling car pick-up and drop-off at the rental company were very friendly and did not try to sell insurance or impose any extra charges. I would choose this rental company again if I travel to Italy in the future.
Read More >Reviewed: Oct 18, 2025
Uriah More
Milan
Excellent
The service was great, the staff were very friendly, and the return process was efficient.
Read More >Reviewed: Jul 27, 2025
Elaine Burns
Milan
Poor
Reviewed: Jul 17, 2025
Molly Ann
Milan
Excellent
Gustave Malory
Milan
Very good
Ira Julia
Milan
Excellent
We may have arrived early, so there were very few people in line. The process was completed very quickly. But remember, when renting a car abroad, always purchase full insurance, as rental companies make their profits primarily from it.
Read More >Reviewed: Sep 29, 2025
Eileen Doherty
Milan
Excellent
Pretty good. The car pickup, return, and deposit refund were all very quick.
Read More >Reviewed: Aug 28, 2025
Cora Hume
Milan
Excellent
The counter is located within the airport and shared with several car rental companies; you need to take a number and wait in line.
Read More >Reviewed: Oct 13, 2025
Vivien Pritt
Milan
Excellent
Patricia Whitehead
Milan
Excellent
Honey Meg
Milan
Excellent
Very convenient. The process of picking up and returning the car was seamless. The originally booked model was unavailable, so it was replaced with another car, which was in great condition and very comfortable to drive.
Read More >Reviewed: Aug 10, 2025
Christian Kingsley
Milan
Excellent
Sally Austin
Milan
Excellent
The car had some minor blemishes on the exterior, but it didn't affect the experience. Make sure to take photos for documentation. The inspection during return was smooth as well.
Read More >Reviewed: Oct 13, 2025
Evangeline Den(n)is
Milan
Excellent
Daisy II.
Milan
Excellent
Gloria Louisa
Milan
Very good
This is a small car rental company, and one person handles everything from reception to car pickup and return inspection. The service attitude was okay, and there was no hard-selling of additional products. I booked a Volkswagen Polo but received a Toyota Yaris with over 50,000 kilometers on it. That wasn't a big deal, but the car's exterior had about ten noticeable scratches and dents, which made the initial inspection quite tedious. When returning the car, the staff discovered a new dent on the front passenger door. I checked, and indeed there was one, but I didn't hit anything during the entire trip. How this dent occurred is a mystery to me. Even after reviewing the video from the pickup, it didn't appear to have been recorded. I had no choice but to accept it and anticipate being charged over 400 euros. My advice is, if budget allows, go for a large car rental company. On my previous trip in France, I rented from Europcar, returned the car simply by leaving the keys in the drop box, and it was done. The key advantage was that their cars were newer (only around 3,000 kilometers), saving time and hassle!
Read More >Reviewed: May 14, 2025
Bing Dorothea
Milan
Very good
The translator's validity period for the required documentation must not expire.
Read More >Reviewed: Mar 5, 2025
Helen Emerson
Milan
Excellent
Michelle Vincent
Milan
Excellent
Ferdinand Bart
Milan
Average
Reviewed: Jul 17, 2025
Cornell Warner
Milan
Very good
There is a common issue with car rental companies abroad nowadays. If you purchase insurance through the platform, they won't force you to buy additional insurance, but they charge a very high deposit. This is not just with this company; I have noticed the same issue with several others. This company, however, has an additional issue: they charge a €36 cleaning fee if the car interior is a bit dirty upon return. This is the first time I've encountered this, and it doesn't feel great. Everything else is fine, though.
Read More >Reviewed: Jul 8, 2025
Hardy Malachi
Milan
Poor
Reviewed: Jun 29, 2025
Poppy Sidney
Milan
Excellent
Odelia Lucius
Milan
Excellent
Channing Dick
Milan
Excellent
Cecil Cronin
Milan
Average
Reviewed: Jul 21, 2024
Milo Galbraith
Milan
Average
Reviewed: Jul 21, 2024
Sandy Madge
Milan
Excellent
This rental company did not clearly mention the one-way rental fee.
Read More >Reviewed: Sep 23, 2025
Marguerite Robin
Milan
Excellent
Frank Milton
Milan
Excellent
They provided a brand-new nine-seater car with a spacious trunk and third-row seating! Very satisfied! Remember to purchase full insurance so that if minor incidents like scratches occur to the car, you won't need to contact the police or report to the rental company. You can simply mention it when returning the car.
Read More >Reviewed: Jul 30, 2025
Penny Senior
Milan
Very good
Donahue Rudolph
Milan
Very good
Esther Katte
Milan
Very good
We picked up the car near Gate 17 in the departure hall. It was a yellow car and very easy to spot. I made a phone call, but it was in Italian, which I couldn't understand. Fortunately, the yellow car arrived quickly, and we only waited for 10 minutes. During pickup, they tried to sell us insurance, but I declined, and there was no issue. The car was very clean and worked perfectly. We had booked a Ford, but were given a Citroën instead.
Read More >Reviewed: Sep 3, 2025
Robert Joseph
Milan
Average
Reviewed: Aug 10, 2025
Lauren Margaret
Milan
Very good
It's best to call the rental company after reaching the airport shuttle drop-off point. They do have promotional services, but you can decline them. Returning the car was very quick. Overall, it's pretty good!
Read More >Reviewed: Jun 29, 2025
Derrick Mond
Milan
Average
Reviewed: Jun 8, 2025
Leonard Clark(e)
Milan
Excellent
Cheryl
Milan
Excellent
The car condition this time was excellent—clean, tidy, and odor-free. The dashboard indicated a full tank, making pick-up and drop-off extremely convenient. The staff was efficient, completing the handover process in just 15 minutes. The vehicle's performance was great, with highly responsive navigation and rearview camera. Driving through the Dolomites for six days was effortless! Highly recommended, and I will choose this company again next time.
Read More >Reviewed: Aug 31, 2025
Warner Sassoon
Milan
Excellent
This company offers competitive pricing, and both pickup and drop-off were very convenient without any issues. It's about a 5-minute walk from Milan railway station. I chose the cheapest package and added full insurance at the store, which cost around 40 euros per day. However, there's a small catch—they require an extra 100-euro deposit, and for repairs exceeding 100 euros, there's a 61-euro handling fee. I accidentally scraped the car, resulting in two damages: 650 euros for the bumper and 125 euros for the wheel rim. Basically, if there's any damage, you'll definitely have to pay the 61-euro fee. The staff inspecting the car was very detailed, almost meticulous, but it's fine as long as there are no unnecessary charges.
Read More >Reviewed: Aug 16, 2025
Porter Lindberg(h)
Milan
Very good
Young drivers are required to pay a young driver fee and are forced to buy insurance, and purchasing insurance at the store is much more expensive than buying it on the platform.
Read More >Reviewed: Jul 9, 2025
Jacob Jennings
Milan
Excellent
Jocelyn Wild
Milan
Excellent
Excellent. The car was very new, and there were no issues during the trip.
Read More >Reviewed: Jun 3, 2025
Andrea Conrad
Milan
Very good
The pickup process was convenient, and returning the car was smooth as well. However, I booked an Opel but was given a Hyundai i20 instead.
Read More >Reviewed: Aug 26, 2025
Virgil Ted
Milan
Excellent
Sally Austin
Milan
Poor
Reviewed: Aug 9, 2025
Dean Humphr(e)y
Milan
Excellent
Milan
Excellent
The counter that served Alamo serves also few other companies, therefore there was some waiting time for the collection. Besides all went smoothly.
Read More >Reviewed: Jul 17, 2025
Lucien Belle
Milan
Poor
Reviewed: Aug 19, 2025
Ferdinand Bart
Milan
Average
Reviewed: Aug 18, 2025
Rachel Rose
Milan
Poor
Reviewed: Aug 12, 2025
Tiffany Emma
Milan
Average
Reviewed: Aug 5, 2025
Sid Lindsay
Milan
Excellent
Moses Mark
Milan
Excellent
Dwight Bauer
Milan
Excellent
The car rental service was excellent! However, the distance from the rental office to the parking lot is a bit far.
Read More >Reviewed: Aug 16, 2025
Hiram Chaplin
Milan
Very good
A.Valeanu
Milan
Excellent
Jonathan
Milan
Very good
Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.
Read More >Reviewed: Jul 7, 2019
Helen Emerson
Milan
Poor
Reviewed: Aug 15, 2025
Olive Baker
Milan
Very good
The upselling was a bit excessive. They recommended this BMW electric car to us for 30 euros per day. We rented it for 3 days and didn't need to recharge it. The car rental staff assured us that we didn’t need to return it fully charged and that parking outside was free. It had a range of over 360 kilometers at pickup, and we returned it with over 200 kilometers of range remaining.
Read More >Reviewed: Aug 2, 2025
Guy Lyly
Milan
Excellent
Harold Kellogg
Milan
Excellent
Fay Snow
Milan
Average
Reviewed: Dec 18, 2024
Porter Lindberg(h)
Milan
Excellent
The pickup and drop-off process was reasonably quick, but the store front was a bit small. The signage could be more prominent.
Read More >Reviewed: Oct 13, 2024
MO
Milan
Very good
Very happy. They gave us an upgrade and there were no problems with the drop off.
Read More >Reviewed: Aug 19, 2024
Porter Lindberg(h)
Milan
Average
Reviewed: Aug 15, 2024
Berg Onions
Milan
Poor
Reviewed: Jul 27, 2025
Nicholas Yule
Milan
Excellent
During the peak summer season, AVIS showed no available cars for rent, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company, and they said they would send a car to pick us up and take us to the rental point, saving us the hassle of dragging our big bags there ourselves. At the pickup point, we discovered that AUTOONE and SURPRICE were operating together. When we later received the confirmation email, it was under AUTOONE’s header, so I guess they are sister companies. There were two staff members handling the procedures on-site. We waited about ten minutes before it was our turn to process the rental. After adding full insurance and paying for cross-border driving at the counter, we received a car slightly larger than the one we had reserved—a white SEAT Arona. The whole pickup process took about ten minutes. (Unfortunately, the later survey options didn’t allow us to select the actual car we got.) For the return, since we had full insurance, as long as the tank was full, they quickly verified the vehicle and completed the return process.
Read More >Reviewed: Jul 23, 2025
Fitch Euphemia
Milan
Excellent
During the busy summer season, AVIS showed no cars available, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company by phone, and they kindly sent a car to pick us up and take us to the rental location, saving us the trouble of carrying our luggage ourselves. Once we arrived, we found that AUTOONE and SURPRICE shared the same location. Later, when we received a confirmation email, it was under AUTOONE’s name, so they’re probably sister companies. There were two staff members processing rentals on site, and we only waited about ten minutes before it was our turn. After confirming the addition of full insurance and cross-border usage fees at the counter, we were given a car slightly larger than the one we had booked. It was a white SEAT Arona. The entire process took about ten minutes. (Unfortunately, in the later selection options, we couldn’t choose the actual car model we received.) When returning the car, we had full insurance, so as long as the fuel tank was full, they quickly checked and completed the return process.
Read More >Reviewed: Jul 23, 2025
Cecil Cronin
Milan
Very good
Faithe Finger
Milan
Poor
Reviewed: Apr 27, 2025
Upton Newton
Milan
Excellent
Philip Goldsmith
Milan
Very good
Vivian Crichton
Milan
Very good
I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.
Read More >Reviewed: May 17, 2025
Alma Hubbard
Milan
Excellent
Not bad. When picking up the car, they just informed me that I didn't purchase the insurance from their company, and if an accident occurred, the deposit would be deducted. After I mentioned I had bought full insurance through the rental platform, they didn't say much and handed over the car as usual.
Read More >Reviewed: Feb 9, 2025
Gene Bell
Milan
Poor
Reviewed: Aug 15, 2024
Donald Dickens
Milan
Poor
Reviewed: Jun 10, 2025
Beryl Wollaston
Milan
Excellent
Edith Henry
Milan
Poor
Reviewed: May 17, 2025
Eileen Doherty
Milan
Average
Reviewed: May 11, 2025
Rodney Raman
Milan
Excellent
It seems to be a new car rental company with reasonable prices and smooth service. The location is easy to find, and the staff are professional without unnecessary chatter or upselling. Highly recommended.
Read More >Reviewed: Apr 14, 2025
Lee Mr.
Milan
Excellent
차량 반납 후 렌트카 회사에서 유류대에 대한 청구서가 왔습니다. 반납할때 반납 처리 직원에게 픽업,반납 사진을 보여 주었는데 청구비용이 많다고 생각 됩니다.확인부탁드립니다.그리고 보증금 결제한거에 대한 정리 확인부탁드려요.관련 사진보내겠습니다.
Read More >Reviewed: Aug 9, 2023
Carey Huxley
Milan
Average
Reviewed: Jun 9, 2025
April Daniel
Milan
Excellent
Diana Bert
Milan
Excellent
If timing is right, the whole process is very smooth. However, their working hours are from 8:00 AM and they are closed on Sundays. It might be more troublesome outside these hours.
Read More >Reviewed: Jun 18, 2024
Constance Antoinette
Milan
Average
Reviewed: Jun 19, 2018
Gilbert Amelia
Milan
Excellent
Although pickup and drop-off are not at the airport, there's a shuttle service.
Read More >Reviewed: Jul 21, 2017
Frederic Gregory
Milan
Excellent
Esther Katte
Milan
Excellent
The car was very new, and the electric vehicle experience was great.
Read More >Reviewed: Jul 18, 2024
Jocelyn Thomas
Milan
Poor
Reviewed: Jul 16, 2018
Xavier Sweet
Milan
Excellent
Ruby Micah
Milan
Poor
Reviewed: Oct 5, 2024
Amelia Joel
Milan
Excellent
Lesley Chesterton
Milan
Very good
I gave the service 4 stars mainly for the staff at the car return location; he was really friendly and helpful. However, the staff at the pickup location had a heavy accent in English and seemed a bit impatient. Besides, they replaced our reserved car model, but the car they provided was still relatively easy to drive.
Read More >Reviewed: Oct 10, 2024
Adam Bloomfield
Milan
Excellent
Everything was very good except that the pickup location was a bit far away! The service attitude was also great!
Read More >Reviewed: Aug 6, 2024
Ada Clement
Milan
Excellent
Very good, the staff can speak English and are very friendly. They noticed my booking was through QEEQ and didn't try to upsell any insurance, instead explaining that if there's coverage beyond the basic insurance provided by the rental company, I should pay first and then claim through QEEQ's insurance provider. The process seems clear. During the car handover, they provided a clear explanation of the damages on the car, overall quite professional.
Read More >Reviewed: Aug 6, 2024
Roderick Crofts
Milan
Average
Reviewed: Aug 4, 2024
Greg B.
Milan
Average
des escrocs, n'ont jamais rendu la caution car entreprise en liquidation
Read More >Reviewed: Jan 26, 2025
K.Hue
Milan
Excellent
Angela Perkin
Milan
Excellent
Very easy to find, they briefly pitched additional services but you can just decline, service was very quick.
Read More >Reviewed: Mar 26, 2024
Faithe Finger
Milan
Excellent
M.Giacomazzi
Milan
Very good
the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...
Read More >Reviewed: Nov 4, 2019
Milan
Average
Obligation de prendre un vehicule diesel, avec paiement d'une taxe environnement supplémentaire (10 eur pour 2 jours de location), 90 minutes pour la prise en charge du véhicule... Tres mauvaise experience
Read More >Reviewed: Sep 18, 2019
Milan
Excellent
Maggiore charged my credit card a month after claiming there was a scratch on the car. Then, they charged me again six months later and could not provide any proof when I contacted them.
Read More >Reviewed: Jul 4, 2024
Pete Kehoe
Milan
Average
We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience
Read More >Reviewed: Jul 20, 2019
A.Alkaabi
Milan
Excellent
Joshua Stone
Milan
Poor
Reviewed: Jan 10, 2019
Kennedy Samson
Milan
Average
Reviewed: May 14, 2018
D.P.
Milan
Good
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Read More >Reviewed: Nov 19, 2023
MARCO
Milan
Average
Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.
Read More >Reviewed: Dec 20, 2021
Milan
Very good
I was charged 36€ extra for no reason I am yet to discover, impossible to get them on the phone and rectify the problem
Read More >Reviewed: Jun 5, 2019
N.Godbole
Milan
Excellent
Like: Car gave good mileage...it was equipped with snow chains and reflector jacket in case of any emergencies
Dislike: Car was by default set for Italian language which was little tricky to change back to english..
Reviewed: Aug 18, 2018
Dinah Faulkner
Milan
Excellent
N.Goyal
Milan
Excellent
Counter staff was extremely helpful and efficient. I was in and out in not more than 5 minutes. Mary Anne was the one who attended to me and she was exceptional, nothing short of excellent. The way she helped me in completing the formalities quickly was stellar. I loved their service.
Read More >Reviewed: May 12, 2019
Kay Pound
Milan
Excellent
The service was good and the process was simple. However, they were picky about the credit card, which was annoying. The price was relatively cheap though.
Read More >Reviewed: Feb 22, 2019
G
Milan
Very good
Like: Good car. Well cleaned. Polite efficient staff
Dislike: Not easy to find drop off location in bg multistorey car park at Malpensa
Reviewed: Sep 5, 2018
P.Rotshtein
Milan
Average
Their actual name is AUTOVIA which is super confusing to understand you came to the correct place, no signs at the airport at all, hard to understand the schedule and where to take the parkingo shuttle.
Read More >Reviewed: Jan 18, 2023
Florin.T
Milan
Excellent
Great staff! Great guys! Thank you to all the staff from the Malpensa Autovia! Grazie!! Un saluto speciale a Dottore Priolo e ai suoi amici!!!
Read More >Reviewed: Jan 4, 2020
Uriah Hemingway
Milan
Excellent
Milan
Excellent
Dollar was great. Car pickup was in fact handled by Hertz, which wasn't super clear when booking, but we asked around and got there. Everything went smoothly. Only caveat is they charged us a country border fee even though QEEQ communicated it was included. Other than that everything went smoothly and easily, car was as marketed and had no issues.
Read More >Reviewed: Nov 3, 2022
J.Acevedo
Milan
Average
Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.
Read More >Reviewed: Jul 15, 2019
E.Sazak
Milan
Good
Staff was helpful but was a little pushy on selling extras. Didn’t wait for too long.
Read More >Reviewed: Jul 2, 2019
Roxanne Bacon
Milan
Very good
I rented a GPS, and it was absolutely terrible. It never let us drive on the highway, even though I had set it to prefer highways over shorter routes. While driving properly on the highway, it would make us exit prematurely, always at toll stations, and no settings could fix this. It seemed like the default was set to a money-saving mode. This GPS made us take many detours, wasting a lot of time. On the first day, we arrived in another city at midnight because of it, and the hotel almost closed. It didn't recognize some roads and couldn't differentiate between one-way and two-way streets. The GPS was awful! Plus, it cost around 10 euros per day, which was completely not worth it and wasted our precious time and energy.
Read More >Reviewed: Aug 19, 2013
Megan Marjory
Milan
Excellent
I.Bartashov
Milan
Excellent
E.Margolin
Milan
Poor
Milan
Good
I was really frustrated that on my booking it showed the car company was In the airport terminal and it was NOT. I waited AN HOUR for the company to send the shuttle service, I had to call several times each time I was told they were on their way. It was only 10 minutes away yet I waited an hour! The way back I waited half an hour for the shuttle to come. Other than that they were very good.
Read More >Reviewed: Aug 26, 2019
Milan
Excellent
Marcia McCarthy
Milan
Excellent
Winston Doris
Milan
Excellent
Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.
Read More >Reviewed: Sep 5, 2025
Kc Loh
Milan
Average
B.Cook
Milan
Good
Can't charge someone an extra when there is no documentation about it at the time of rental! Not in my contract and no mention of it before. Still waiting for a refund!!
Read More >Reviewed: Jul 29, 2019
Milan
Excellent
It was difficult to find interact desk... should be made clear it is GoldCar
Read More >Reviewed: Oct 4, 2019
Maurice van der Linden
Milan
Average
T.Gunner
Milan
Average
Upon picking up the car I was advised I needed to pay 1000 euros deposit vis a credit card, which I do not have, so instead I was compelled to pay 130 euros for fully comp insurance that I did not want, meaning my great deal was in fact, terrible. The staff were rude and the car was downgraded from the reserved 'Golf or similar'
Read More >Reviewed: Jun 19, 2019
Y.Golbraykh
Milan
Poor
It was very terrible service. 1. No rhodium - it is goldcar now. 2. Car was not ready - dirty, and with tire problems. 3. Same tech guy add air into tire, but in the road I should to find the tire shop to fix that problem my self - they did not have other car with automatic transition in normal condition for me. What if could be happen car accident, because off tires problem?
Read More >Reviewed: Sep 17, 2019
Neil
Milan
Poor
We never got our rental car since Rhodium sold it over to Goldcar company and Goldcar said they dont have car for us and we should call Rhodium and when we called Rhodium they never picked up the call. With long flight and a small baby with us it was horrible time at the airport.
Read More >Reviewed: Sep 12, 2019
R.Gemmell
Milan
Very good
The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor
Read More >Reviewed: Sep 12, 2019
N.Dokovic
Milan
Very good
D.Alldridge
Milan
Average
After walking some distance from the terminal with 3 young children to collect my car I arrived at the service desk. there were two people om the desk for four rental companies. It was unclear where to queue so as only one customer was being served i showed the other person my agreement to be told know you must queue behind this person as this is the line for firefly. The person in front was having trouble with their credit card authorisation. when i finally got to the front a gentleman came and stood behind me. I was then rudely asked to step to one side as the customer had already been served and the desk clerk wanted to know what the issue was. He then informed her that the car that the damaged she had marked on the car was incorrect and in fact there was far more damage and he wanted this noted and signed for not that i can blame him but i thought to myself surely he could of sorted this after myself had been served as i had three young children with me. Finally got served and was offered a choice of 3 cars Nissan Duke, Volkswagen Golf, Fiat 500 crossover. None of these were the full size car that was advertised as a ford fusion. I had two large suit cases with me and asked well what has the most boot space. The desk clerk couldn't tell me so asked another colleague who advise the golf would be the best option. They also tried to upsell me the full package insurance but i showed them i had purchased full access insurance in the UK. i was given directions to take the lift up and my car would be located in the hertz lot just outside the lift. This was not the case and i had to trudge through different lots trying to find this. To say it reminded me of a scene from trains, planes, and automobiles is an under statement. I also noticed far more scratches, bumps, and dings on the car than were indicated but was told just to take pictures if there was an issue. On returning the car i was advised there was a €159.00 Euro fee to pay something of which i was not advised.
Read More >Reviewed: Aug 19, 2019
Louis Barney
Milan
Average
Reviewed: Feb 1, 2019
Clark House
Milan
Poor
Reviewed: Jan 27, 2017
Geoffrey Fanny
Milan
Average
Reviewed: Jul 4, 2016
Arno Harriman
Milan
Very good
Albert Irving
Milan
Poor
Reviewed: Jun 11, 2018
Ruby Micah
Milan
Very good
The company is okay, but I advise everyone to take a photo of the odometer when picking up the car. Also, my rental had a built-in GPS, but the staff said it didn't and made us rent one. It didn't work well, so we ended up using the car's built-in one.
Read More >Reviewed: Aug 16, 2017
Gustave Gold
Milan
Poor
Reviewed: Jun 18, 2017
Gloria Louisa
Milan
Excellent
Reg Moses
Milan
Poor
Reviewed: May 27, 2025
Leonard Clark(e)
Milan
Poor
Reviewed: Apr 16, 2024
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