32 Car Rental Brands in Rome, Italy

Fantastic experience! I was given an upgrade to a brand-new Audi A4 upon arrival. The car was equipped with the latest features, and my 10-day rental was excellent.

Reviewed: May 6, 2025

The car rental service was overall excellent with a good attitude.

Reviewed: Aug 21, 2024

I think this car rental company is excellent. The car was very comfortable to drive. The staff were friendly and provided thorough service. The paperwork was handled quickly and conveniently. The price was reasonable with no hidden fees. Overall, the experience was very pleasant and I will choose this company again in the future.

Reviewed: Jul 16, 2024

Very satisfied. They don't forcefully upsell additional services and provide friendly reminders and introductions, which we should understand and respect as part of their job. We received a vehicle of the same class, showing nearly 100,000 kilometers, with an old interior, but the driving performance was quite good except for insufficient power on slopes. We chose to return the car at Florence Airport, and objectively speaking, the service there was better — the staff were sincere and enthusiastic. Of course, all good and bad experiences are mutual, and I believe they also felt the same sincerity and enthusiasm from us.

Reviewed: May 27, 2024

Satisfied

Reviewed: May 5, 2025

Very satisfied

Reviewed: Mar 20, 2025

They provided a fairly new 2-door Renault diesel car with sufficient power and an automatic start-stop feature.

Reviewed: Oct 12, 2024

I arrived at 1:28 PM, and the sign on the door said the break time started at 1:30 PM, but they stopped operating earlier. The sign also indicated they would return to work at 2:30 PM, but the staff didn't show up until 3:10 PM.

Reviewed: Oct 9, 2024

There were two or three people ahead in line, but the process was quite quick. I chose the rental company's full insurance when booking, and there was no upselling. They did block a tank of fuel and a refueling service fee, but the charge wasn't applied. After returning the car with a full tank, it was settled normally. Once the formalities were completed, they handed over the keys and explained where to pick up the car. I booked an Opel Corsa but was given a Lancia microcar. The engine performance was poor, and it struggled to go uphill even with the pedal floored, causing cars behind to tailgate me the entire way. The trunk could barely fit a 28-inch suitcase while leaving no space for anything else. As for the service, it was average—nothing exceptional or terrible, just passable.

Reviewed: Oct 4, 2024

Very satisfied. The person at the counter was an aunt dressed in casual clothes, which initially seemed unprofessional. However, it turned out that appearances can be deceiving. She was very meticulous and thorough in explaining the deposit refund process, and didn’t push any insurance. I requested an additional cleaning fee of about 10 euros (because I heard that car rental companies in Italy might charge a high cleaning fee if the car is too dirty upon return, and we were worried we wouldn’t have enough time to wash the car on the last day, so paying for a cleaning fee upfront gave us peace of mind). The aunt carefully explained that this cleaning fee, unlike the deposit, would be directly charged. Despite numerous experiences renting cars abroad, this was the first time someone explained the charges so clearly. She also reminded us to take photos of the car's exterior and fuel level before driving away. The only downside was that because every procedure was done very carefully, it took quite a bit of time to complete the paperwork. It wasn’t busy when we picked up the car, but even so, it took about 20 minutes for our group. I recommend setting aside enough time for car pickup when planning your itinerary. When returning the car, the rental company’s staff wasn’t present, possibly because we returned the car earlier than scheduled. Another company’s staff collected our keys and told us the rental company would send us an email after inspecting the car. We were concerned whether existing scratches or damage might be attributed to us since there was no immediate confirmation. However, everything turned out fine. Shortly after, we received an email confirming the car was in good condition, and a while later, the deposit was refunded. The entire pickup and return process went smoothly.

Reviewed: May 4, 2025

Very professional staff, very helpful and timely service.

Reviewed: Apr 9, 2025

Excellent.

Reviewed: Feb 23, 2025

Satisfied.

Reviewed: Feb 22, 2025

Satisfied

Reviewed: Jan 31, 2025

As long as they don't push insurance privately, it's fine.

Reviewed: May 4, 2025

Very satisfied. Lorenzo from the rental car company provided excellent service—kind, gentle, and patiently explained everything without pushing for sales. The car he helped us choose worked out great. As per company policy, there was an upgrade fee, but it was within our acceptable range.

Reviewed: Mar 3, 2025

I booked a Volvo S60 but was given an Audi A4 station wagon instead. It was quite nice to drive; the car was new, clean, and odor-free.

Reviewed: Aug 14, 2024

The overall service was quite good.

Reviewed: Feb 26, 2024

The company's own insurance is expensive.

Reviewed: Jan 18, 2024

The cost breakdown is clear, but the last-minute car change feels unfair.

Reviewed: May 1, 2025

When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.

Reviewed: May 1, 2025

The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.

Reviewed: Apr 30, 2025

Hard to explain, it's complicated.

Reviewed: Mar 24, 2025

Highly satisfied with the reasonable suggestions and car provided.

Reviewed: Feb 27, 2025

Very satisfied!

Reviewed: Apr 27, 2025

It's really extremely slow.

Reviewed: Apr 22, 2025

The car was in good condition, and the service was great.

Reviewed: Apr 11, 2025

Very satisfied.

Reviewed: Mar 30, 2025

The lady handling the paperwork during pickup was very polite, but her Italian-accented English was quite hard to understand. The staff checking the car during drop-off were very courteous as well. They inspected the car for a short while and then told me everything was fine. The €200 deposit was refunded to my account just 2 hours after I returned the car, which was impressively fast.

Reviewed: Mar 17, 2025

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

Reviewed: Apr 24, 2025

Very satisfied, smooth pickup process.

Reviewed: Apr 19, 2025

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

Reviewed: Apr 8, 2025

Very easy to find.

Reviewed: Mar 31, 2025

Crumpy, slow staff at the pickup. Quick, friendly staff at dropoff.

Reviewed: Oct 6, 2024

Very efficient and friendly service. Guys very helpful. Very fast and good choice of cars.

Reviewed: Apr 9, 2025

Hidden costs. Poor value for money. £100 over estimated (and prepaid) costs. Never again!

Reviewed: Jul 11, 2019

The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful

Reviewed: Jul 10, 2019

Car was very dirty. Tank not full. Pickup in Rome was rushed. Staff were rude. Long wait. Unable to check car condition properly due to poor lighting and dirty condition of the car. When car was returned they hit me up for damages which may have been pre-existing. Unsure as the damage was camouflaged by the poor and dirty condition of the car. Very stressful experience all round! Charged an exorbitant excess for what looks to be very minor damage. Felt ripped-off!

Reviewed: Jun 27, 2019

I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you

Reviewed: Apr 18, 2019

Excellent service

Reviewed: Mar 30, 2025

The staff were very nice and the car rental process went smoothly.

Reviewed: Feb 15, 2025

Excellent

Reviewed: Jan 12, 2025

Satisfactory

Reviewed: Dec 2, 2024

Very satisfied, I have rented from them multiple times.

Reviewed: Nov 12, 2024

Satisfied

Reviewed: Mar 23, 2025

Very satisfied.

Reviewed: Mar 22, 2025

The car was extremely dirty both inside and outside, and in poor condition.

Reviewed: Mar 17, 2025

Fast in handling incidents. The store in the suburbs of Rome is more reliable than the one at the train station. The sales staff at the central station are too pushy.

Reviewed: Mar 11, 2025

Very satisfied

Reviewed: Feb 11, 2025

Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

Reviewed: Mar 20, 2025

We initially booked the rental car on Zuzuche for 1,375 euros, but when we got to Rome to pick up the car, they said we needed to pay extra because there were two drivers, raising the price to over 1,600 euros. We accepted that. During the trip, our car window was smashed by thieves, and when we returned the car to the Madrid Avis location, they charged us 480 euros for the repair, which we also accepted. However, Avis ended up charging us a total of 2,357 euros, at least 200 euros more than expected, and there was no way to dispute it.

Reviewed: Feb 18, 2025

Unreasonable charges were applied. The car's wipers kept making noise, and they deducted over 300 euros from my credit for 2 days. Is 2700 RMB reasonable for this?

Reviewed: Feb 17, 2025

I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?

Reviewed: Feb 7, 2025

The service attitude of the rental company staff was average.

Reviewed: Feb 5, 2025

There was an unreasonable charge. I picked up an electric car on the 13th but was billed for charging costs on the 12th. Additionally, when returning the car, they required it to be fully charged and added extra fees.

Reviewed: Feb 23, 2025

All the staff were friendly and nice

Reviewed: Jan 28, 2025

No, it did not. It did not have my vehicle and told me it could not help me. I had to argue over 20 minutes at the counter until they finally gave me what they believe was an equal vehicle. It's a shame it truly is a shame. The way they treat their customers?

Reviewed: Oct 30, 2024

The Tiggo sometimes suddenly stops moving; don't panic, just press the gas pedal hard and it will work after a while. Italians are really kind and helpful. After I returned, I asked a mechanic who said it might be an electronic throttle issue. It was a 5000-kilometer new car and seemed fine—didn't expect it to suddenly stop working.

Reviewed: Aug 29, 2024

I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.

Reviewed: Jul 22, 2024

Terrible

Reviewed: Jun 5, 2023

Everything is fine unless there's an issue; the efficiency of solving problems abroad is really low.

Reviewed: Apr 22, 2023

No upselling, smooth process, zero deposit required. The car was clean and easy to drive. We originally rented two T-Cross vehicles for 7 days but were upgraded to Skoda SUVs, which can fit 3 to 4 large suitcases. Full marks! Highly recommend this rental company!

Reviewed: Feb 14, 2025

The local rental company unfairly added road assistance charges.

Reviewed: Feb 5, 2025

Satisfied

Reviewed: Feb 2, 2025

Highly satisfied

Reviewed: Jan 20, 2025

They kept pushing me to purchase their insurance, asking me to cancel the one I bought domestically, claiming theirs was better and that I could cancel the domestic one for free. Filling out the documents was deliberately slow and inefficient. The car had scratches all over and wasn't clean. The staff's attitude was very poor. They intentionally told me to use gasoline, but when I checked the fuel cap, it specified diesel.

Reviewed: Jan 20, 2025

Very satisfied.

Reviewed: Feb 9, 2025

Very good! The only issue was that my flight landed an hour early and I cleared customs quickly. When I arrived at the counter, they said my car wasn't ready yet. I had to wait until my scheduled pickup time to get the car.

Reviewed: Dec 5, 2024

Had a very pleasant car rental experience. Received a brand-new SEAT, which is not yet available in the garage. Great performance, low fuel consumption, and driving in Italy was comfortable. The deposit was refunded promptly.

Reviewed: Nov 8, 2024

Satisfied

Reviewed: Nov 1, 2024

Very satisfied, relatively quick.

Reviewed: Oct 26, 2024

Very satisfied

Reviewed: Feb 7, 2025

Not great. They always blame the renter for issues and are unreachable in case of problems.

Reviewed: Jan 26, 2025

Waiting longer at checkin. No agent. Drop off quick. No chains in car during winter.

Reviewed: Dec 26, 2024

AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting

Reviewed: Nov 1, 2024

The process for picking up and returning the car is very slow, there's always just one person working. Other rental companies can complete one order in 10 minutes, but even though there were only two people ahead of me, I had to wait 43 minutes. By the time I got the car, it had already been one hour.

Reviewed: Oct 12, 2024

Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.

Reviewed: Nov 26, 2024

Overall, the service was pretty good. However, the car was not ideal; it was covered in scratches and dents, and taking photos of all the damage was almost impossible. It was an old car with 80,000 kilometers on it. When renting, I informed them that I had already purchased full coverage from QEEQ, and while their attitude cooled immediately, they didn't push additional insurance. During pickup, I saw several cars in the parking lot with smashed windows, which made me quite anxious. Wherever I parked, I made sure to clear the car of all belongings, fearing break-ins. When returning the car, the staff thoroughly inspected for damages using a tablet that showed the vehicle's previous condition. Since there were no new damages, everything was fine with no issues. My worries were eased a bit, though I'm still waiting to see if there will be any traffic fines later. I suggest QEEQ remind customers renting cars abroad to bring a phone mount. I forgot mine this time, and it was extremely inconvenient.

Reviewed: Nov 1, 2024

Overall satisfactory, no aggressive promotion of insurance, just recommended purchasing a full tank of fuel.

Reviewed: Oct 28, 2024

Simple and efficient, all documents were in order and I got the car quickly.

Reviewed: Oct 19, 2024

Overall service was good, and the price was very reasonable!

Reviewed: Oct 5, 2024

Currently satisfied, but not sure if the deposit will be refunded on time. Will leave additional comments later.

Reviewed: Nov 13, 2024

They were incredibly meticulous about damages. There was a very small scratch on the front fender, and they documented it and reported it to the manager for a fee. I recorded a video when picking up the car, but I didn't notice that spot and skipped over it. I've rented from Enterprise, Budget, Avis, and Europcar before, and none of them inspected the car like this. It's obvious they're trying to rip off customers.

Reviewed: Jun 4, 2024

Their attitude was mediocre and standard. They tried to sell me insurance. When I refused, they didn't push further, but their attitude immediately worsened. The downside is that after returning the car, I only received a simple handwritten receipt. There's been no email regarding any charges, and I am currently in contact with the rental company for resolution.

Reviewed: Mar 13, 2024

Overall, the service was great with a good attitude. They provided service in English. The car was very clean at pickup, and the return inspection was very simple. Highly recommend, they don't scrutinize too much.

Reviewed: May 26, 2023

Overall service was good, with English support. The car was very clean at pickup and the return inspection was very simple. Recommended, as they don't check thoroughly.

Reviewed: May 26, 2023

There was consumer fraud, just blatant scamming.

Reviewed: Oct 12, 2024

Usave seems to be a very small third-party agency. When taking the shuttle, the driver said he had never heard of this company and almost didn't let us board. After repeated confirmations, he only agreed to take us to the car pickup location to sort things out. Sure enough, the staff at the pickup location were also unfamiliar with this company and eventually told me that there was no record of my booking.

Reviewed: Sep 25, 2024

A reliable rental company with an office building conveniently located right across from the Roma Termini train station. Very easy to find. I arrived 30 minutes earlier than my scheduled time, but after finishing her current task, the staff still helped me handle the car pickup procedures on time.

Reviewed: Oct 11, 2024

Great FCO counter staff Carlos!

Reviewed: Oct 1, 2024

I highly do not recommend this company. First, there was no shuttle bus at the airport. Most likely, you will need to take a taxi to the rental location, which takes about 10 minutes and costs 15 euros. Secondly, the prices quoted on-site were completely different from the booked prices. The staff will try to persuade you to rent at a higher price and buy insurance through bargaining. Just firmly say no in such situations. I ended up with two reservations by mistake, so one of them was refunded later without issue, but the refund on the day was very troublesome.

Reviewed: Jan 22, 2024

O carro era otimo, nos atendeu muito bem. Mas nao gostei da cobrança em valor alto no meu cartao de credito no ato da locacao. Na semana anterior, alugamos pela QEEQ tambem, pela Budget, que opera com a Avis, e a cobrança foi muito menor que com a Dolar-Hertz. Outra questao quem com a Dolar-Hertz, o seguro AXA- QEEQ só funciona por reembolso, ou seja, voce precisa pagar qualquer extra e depois negociar com o seguro. Já com a Budget- Dolar nao, o seguro AXA-QEEQ cobre os extras automaticamente. Tivemos nosso voo partindo de Malpensa cancelado e tivemos que mudar o ponto de devolução do carro para Bergamo. Ligamos para a Hertz- Dolar em Malpensa que nos informou que nao poderia fazer a mudança! Fui num balcão da Hertz-Dolar em Verona e felizmente a alteração pode ser feita sem custo extra e facilmente. Mas foi um stress com o atendimento pelo telefone. Por fim, na devolução do carro em Bergamo, o funcionario recebeu o carro mas nao deixou 100% claro se estava rudo OK sem extras. Resumindo, nao pretendo alugar novamente pela Dolar- Hertz, e recomendo a Budget- Avis.

Reviewed: Sep 26, 2024

Upgraded the car but no explanations about the car functions...very long waiting and

Reviewed: Oct 12, 2022

Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min

Reviewed: Jul 23, 2020

We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.

Reviewed: Sep 10, 2019

We were in the waiting line 1.5 hours late. We waited another hour before we were called to the counter. The lady at the counter said "we were over 2 hours late and hence they gave our car away". She then started offering us a different car for 300 euros more. I explained our reason being late which was not in our control. The lady said we don't have any other options. I then asked for a smaller car which she was able to give us for the same cost. I asked if the cost could be reduced since I am getting the same car and the answer was no. I was at the mercy of the company and had to settle with what I got. Just poor customer service!! Especially since we had a reservation

Reviewed: Aug 14, 2019

Muy bueno

Reviewed: Sep 19, 2024

Difficult to contact and hard to find. It was challenging to get in touch with someone for car pickup as calls went unanswered multiple times. When returning the car, there was no one available even though it was only around 4 PM, so I had to hand the keys to a nearby parking attendant. It's been over ten days, and I still haven't received an email confirmation regarding the return.

Reviewed: Sep 9, 2024

El coche quedó algo pequeño

Reviewed: Jun 15, 2024

Patient and attentive

Reviewed: Dec 24, 2023

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Reviewed: Nov 11, 2022

Absolute shambles. Waited over 3.5 hrs to get the car. Long line, not moving, no cars, not much staff. After getting to the counter, had to wait another 30mins for my car as it wasn't there ? Resulted in me missing a paid activity which I.belieb I should be compensated for at the very least

Reviewed: Sep 12, 2024

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

Reviewed: Jan 5, 2024

Unable to coordinate and resolve issues.

Reviewed: Nov 27, 2019

Nous avons été facturé de 180 euros pour une vérification de pneu sans nous en avertir Au moment de signer la personne nous a simplement dit qu Il sagisait d'un papier attestant que nous avions rendu avec le plein d'essence

Reviewed: Oct 3, 2019

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Reviewed: Sep 26, 2019

un desastre.

Reviewed: Jul 22, 2024

Excellent service. Need to provide better instructions on how to get from airport to their station. We took almost 2 hours to find them.

Reviewed: Nov 2, 2021

It was nice service except that they tried and did sell a washing service which I never had in my previous bookings

Reviewed: Oct 23, 2019

Very quick return process

Reviewed: May 6, 2024

Easy to find within Rome Termini station, good service. Insurance is recommended but not mandatory, no further sales pushes after refusal.

Reviewed: May 3, 2024

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Reviewed: Sep 12, 2023

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

Reviewed: Jul 19, 2023

Micheal at check out when returning vehicle was great.

Reviewed: Jun 15, 2023

Extremely poor experience, the worst I've ever had with a car rental. Be warned and avoid at all costs! 1. Couldn't find the store at the airport, the pickup instructions were vague and inaccurate. SurPrice deliberately didn't answer calls and didn't send pickup service (later said answering calls wasn't their job, how are we supposed to contact you for pickup then, telepathy?). Even QEEQ couldn't reach them. We wasted over an hour trying to contact SurPrice's local headquarters, and eventually a car showed up to take us to the store. 2. When we arrived at the store, they took a €1200 deposit, and when we went to pick up the car, they hadn't prepared the Jeep Compass SUV or an equivalent vehicle that we reserved. They tried to pass off a small blue Fiat 500x as an equivalent, but its trunk was too small for our luggage. They claimed it was the only automatic car available and offered no alternatives. The Italian woman at the counter had a terrible attitude. This was the worst car rental experience of my life. 3. Tried calling QEEQ customer service on-site, but they couldn't resolve it either. Their suggestion was to take the car and try to swap it later, a ridiculous idea since our luggage wouldn't fit in the car. How were we supposed to drive it away? 4. We had to cancel the reservation, find another rental at the airport, spend more money, and wasted over five hours before we could leave the airport. It was midnight by the time we left, absolutely exhausting and frustrating start to our trip. 5. This happened on June 17th and by July 5th I still haven't received a refund. No updates from them, only after I called did they quickly email saying they were processing the refund. The €1200 deposit from the store hasn’t been refunded either. It's like dealing with scammers. Please be cautious renting through QEEQ, and avoid this local car rental company called SurPrice. They are still listed despite serious complaints, continuing to harm consumers. Their airport store is particularly dreadful and could ruin your trip right from the start. I still haven't gotten back over 10,000 RMB and have no idea when I will. I’m not even asking for compensation, just my money back, and it’s been a nightmare. Physically and mentally draining, I'm really unlucky to have gone through this.

Reviewed: Jul 6, 2023

Extremely poor service, worst I've ever experienced. Avoid this company! 1. Couldn't find the branch at the airport, the pickup instructions were unclear and inaccurate. The SurPrice branch deliberately did not answer calls and did not pick us up (later said answering calls was not their job, how are we supposed to contact them for a pickup then?). Even QEEQ couldn't reach them. We had to spend over an hour contacting SurPrice's local HQ ourselves before finally getting picked up and taken to the branch. 2. At the branch, they charged a €1200 deposit, but didn't have the Jeep Compass SUV or similar vehicle we reserved. They tried to pass off a small Fiat 500x as the same class, which had a tiny trunk that couldn't fit our luggage. They claimed it was the only automatic car available and had a take-it-or-leave-it attitude. The Italian woman at the branch was extremely rude. 3. Contacted QEEQ customer service, who spoke with the woman but couldn't resolve the issue or offer an alternative vehicle. They suggested we drive the car away and try to exchange it later, which was absurd because our luggage wouldn't fit in the trunk. How would we drive away and expect to exchange the car later? 4. We were forced to cancel the reservation and find another car at the airport, costing us more money and five hours of time, leaving us exhausted and frustrated late at night. 5. This happened on June 17th and as of today, July 5th, I still haven't received a refund. No proactive feedback from them, only responded when I chased them. The €1200 deposit hasn't been returned either, and I'm starting to think this could be a scam. Be cautious with QEEQ and especially SurPrice. This branch near the airport is particularly suspicious. They could ruin your entire trip! I'm still waiting for my over 10,000 RMB to be refunded, no idea when this will be resolved. I haven't asked for compensation, just my money back, and it's been a nightmare. This experience has been physically and mentally distressing for me.

Reviewed: Jul 6, 2023

Very dissatisfied

Reviewed: May 1, 2023

Was asked to pay an extra 210 euros unexpectedly

Reviewed: Mar 18, 2023

Try to avoid renting from this company

Reviewed: Oct 30, 2022

I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.

Reviewed: Oct 29, 2022

Waited over 1-1/2 hours to pick up car But staff was very polite and courteous

Reviewed: Sep 21, 2022

Booked model not available, we was upgraded to a Jeep Renegade luckily to fit all luggage. Nice staff, good rental experience.

Reviewed: Jul 29, 2022

Slow

Reviewed: Mar 22, 2023

It was easy and great

Reviewed: Jan 22, 2023

I was upgraded with an Oprl Corsa 1.2 and was nice to drive.

Reviewed: Oct 27, 2021

Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.

Reviewed: Feb 26, 2020

Staff at the counter keep pestering us to buy insurance and sounds confirmed the car will get stolen so must buy insurance from them so they won’t hold our deposit . I told them we brought and he insist ours is not covered , must buy theirs .

Reviewed: Nov 25, 2019

The gearbox couldn't shift under normal driving conditions, and the company took too long to address the issue. They also refused to replace the vehicle with the same model.

Reviewed: Jul 3, 2021

We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.

Reviewed: Oct 18, 2019

Very helpful staff

Reviewed: Sep 16, 2019

After over an hour wait to get to the desk, we found out they didn’t have the car we had paid for or an equivalent. The fiat 500 wasn’t quite the Mercedes we were expecting. Worst car hire experience ever.

Reviewed: Aug 22, 2019

I felt this Tiburtina location was a little more shady than the other one in Roma Termini. The employee told me he was going to give me a White Fiat 500, but then he gave a Blue Fiat Panda (which is a bigger car with less category) so he can charge me extra.

Reviewed: Aug 10, 2019

Fácil de encontrar

Reviewed: Jan 11, 2020

The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.

Reviewed: Oct 28, 2019

The staff at the desk were so great!!

Reviewed: Oct 16, 2019

Car not fully and newly cleaned upon collection (but no big deal, wasn't like dirty) and windshield fluid empty (a bit annoying). Everything else just fine and very good value for money - will likely use Goldcar/Rhodium again on next trip to Italy.

Reviewed: Sep 26, 2019

Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.

Reviewed: Sep 23, 2019

All great, still waiting for my reimbursement but all good. The car wasn’t that powerful but did the job

Reviewed: Oct 15, 2019

the drivers window was faulty and didn't always work

Reviewed: Aug 29, 2019

Dusty and dirty car, slow also

Reviewed: Aug 19, 2019

La voiture parfaite. R A S Par contre le sentiment et certitude d'arnaque à rajouter 160€ à notre budget modeste sont à déplorer... Les frais de cautions inadmissible !!!!

Reviewed: Aug 14, 2019

Car was dirty.

Reviewed: Jul 19, 2019

This is a fraudulent company. All legitimate car rental companies in Rome are located close to the airport. This company has no signage, just a small nameplate, and shares a very secluded office with another rental company. Initially, I chose this company because of the high ratings, but it was a huge mistake. Four days for a medium-sized MPV cost 4,122 RMB, and I paid in full upfront. Due to a flight delay, they canceled my order within an hour of the reserved time and refused to refund me. It's simply a scam. I don't understand why they have such high ratings on QEEQ; it's total garbage. I struggled for an hour to find their desk after landing on time, and their no-refund policy is extremely unreasonable. I strongly suspect this is their business model. Contacting QEEQ didn’t solve the problem. I ended up renting the same model from a large rental company for only 283 Euros, which is half the price QEEQ charged. I don't see the point of QEEQ, as they just add extra fees and can't resolve issues. I have kept evidence and will complain to the end! I advise everyone not to trust QEEQ's reviews and that there's no need to book through them. You can easily choose a car on-site from the many rental companies and get a better deal with no risk of such scams. Complain to the end!!!

Reviewed: Nov 24, 2018

Great attitude! Efficient! Enthusiastic! Helpful!

Reviewed: Feb 20, 2018

Not satisfied, they charged an extra 22 euros for insurance even though I had already bought it. Tried to explain repeatedly but they wouldn't accept it.

Reviewed: Jan 17, 2018

Like: Kpg very good. Fiat 500L
Dislike: Was not clear when booking that the rental office was not in the airport. Wasnt a big deal but i wasted time looking for the office inside the terminal. Had to call to find out.

Reviewed: Oct 30, 2017

A very disappointing overseas car rental experience. We spent a long time finding the rental company shuttle bus at the airport, and then the rental company refused to accept the driving license translation provided by the app.

Reviewed: Sep 12, 2017

The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle. I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position. The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.

Reviewed: Dec 22, 2019

Satisfied.

Reviewed: Oct 8, 2024

The service was great. Once I mentioned I had purchased full coverage through QEEQ, they didn't try to upsell any additional insurance.

Reviewed: Sep 8, 2024

Very satisfied

Reviewed: Aug 20, 2024

Good.

Reviewed: Aug 2, 2024

Good service.

Reviewed: Jan 24, 2025