15 Car Rental Brands at Penang Airport (PEN)

Good

Reviewed: Apr 15, 2025

Very good, booked in advance for convenient travel.

Reviewed: Aug 29, 2024

The time it took to pick up the car at the office was too long. The vehicle was old and in poor condition, with many minor damages and scratches unaddressed. It was particularly noisy when driving.

Reviewed: Aug 26, 2024

The service is excellent.

Reviewed: Aug 24, 2024

The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.

Reviewed: Jul 13, 2024

They guided us to the car pick-up building and drove the car to the ground floor.

Reviewed: Apr 9, 2025

From our perspective as domestic users, the service deserves 4 stars, but the attitude definitely deserves 5 stars.

Reviewed: Oct 16, 2024

Very satisfied

Reviewed: Oct 8, 2024

Excellent service.

Reviewed: Aug 29, 2024

The service was very enthusiastic

Reviewed: Jun 14, 2024

Very satisfied, very helpful.

Reviewed: Mar 23, 2025

The service was excellent and communication was timely.

Reviewed: Mar 14, 2025

Very satisfied. I rented a 2020 car but was given a nearly new 2024 car with just over 7,000 kilometers on it. The staff provided excellent service.

Reviewed: Mar 12, 2025

My car rental experience in Penang this time was absolutely fantastic! The service provided by Ms. Ting from your company was extremely excellent. From patiently answering my inquiries, to efficiently handling the paperwork, and carefully reminding me during the car handover, every step was full of enthusiasm. Her sincere smile and professional attitude made me feel genuinely cared for. She truly deserves praise!

Reviewed: Feb 21, 2025

The car was in great condition, and the lady who delivered the car was very friendly and gave us recommendations for local food in Penang. Overall, everything was very satisfactory. I would visit Penang again if there's a chance.

Reviewed: Feb 17, 2025

Very satisfied

Reviewed: Mar 7, 2025

Very satisfied.

Reviewed: Feb 26, 2025

Satisfied

Reviewed: Feb 16, 2025

Very satisfied

Reviewed: Feb 6, 2025

Satisfied, I am a regular customer.

Reviewed: Feb 3, 2025

The company doesn't have a store at the airport, and picking up and dropping off the car requires contacting the staff by phone. Communication is challenging without English proficiency.

Reviewed: Jan 4, 2025

The car fell short of expectations with body damage

Reviewed: Dec 14, 2024

The car was great and brand new. Euro is a trustworthy brand.

Reviewed: Jun 26, 2024

Not bad

Reviewed: Mar 28, 2024

all very smooth

Reviewed: Aug 10, 2023

Average. The software marked the wrong pickup location, which caused me to take many unnecessary detours. I had to call to finally be informed that it was on the first floor of Penang International Airport.

Reviewed: Dec 18, 2024

I rented a car for five days in total. Initially, I got a Nissan Almera, but on the third day, the car suddenly couldn't shift gears. I contacted customer service, and after waiting for more than an hour in downtown Penang, an employee from the rental company arrived with a Honda City to replace my car. The replacement car was relatively newer, had better power, and I drove smoothly all the way to Kuala Lumpur.

Reviewed: Dec 12, 2024

It's okay, but the car is a bit old.

Reviewed: Feb 22, 2024

It's a legitimate company with clear information about the contract and insurance. The car has 41,000 kilometers on it with numerous scratches and peeled paint, but the interior is fine and it doesn't affect driving.

Reviewed: Jan 4, 2024

Overall, pretty good.

Reviewed: Jul 4, 2022

When picking up the car in Penang, it was through Europcar's agent, and there was complete deception involved. I rented a 2023 Bezza model, but they tried to give me a very old car, at least five years old, with over 100,000 kilometers on it. They claimed their cars are always under five years old. I told them I had booked a 2023 model, which is less than a year old. They argued that even a car with 100,000 kilometers could be less than a year old. I had to constantly file complaints, wait over 4 hours, and return to the rental location before they finally gave me a newer car with just over 10,000 kilometers. Their goal was clearly to deceive renters by providing an older car at a lower rental cost, even though I booked the more expensive 2023 model. This is outright cheating passengers and renters.

Reviewed: Nov 15, 2024

Very disappointing experience. When issues arose with my booking on-site, Zuzuche did not assist in resolving them and pushed the responsibility onto me to deal with the store directly. Absolutely no service provided. Terrible!

Reviewed: May 23, 2024

Overall, it's acceptable, but returning the car is a bit complicated.

Reviewed: Dec 2, 2023

No queue, the car was driven directly to the arrival area, very quick to pick up.

Reviewed: Aug 27, 2018

Very satisfied

Reviewed: Aug 30, 2024

This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!

Reviewed: Mar 13, 2024

Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.

Reviewed: Dec 22, 2022

Great and immediate communication

Reviewed: Aug 18, 2022

very very good service, especially Miss Chuah.

Reviewed: Jul 26, 2022

Satisfied

Reviewed: Aug 2, 2024

Late night flight, staff waited until 2 AM

Reviewed: Jul 8, 2024

Car is as expected.

Reviewed: Sep 14, 2022

The Van is not toyota Hiace. And actually it is China brand Van. The Van is new. But the China Van Engine is very loud and no power. The transmission is not smooth. I prefer the Vender should not mention this is a Toyota Hiace since the performance is totally different.

Reviewed: Jan 1, 2020

By far the best services I have ever received from the rental car companies in Penang. Kasina even gave us some parking coupons to save us the hassle of hunting down a shop that sells them.

Reviewed: Apr 10, 2019

First of all, it didn't match the description. The store is not in the airport; none of the car rental companies at the airport are this one. We had to call for the car to be delivered, and the person had a heavy accent. There was no sign as claimed. We scheduled the return for 7:20, but upon pick-up, they said 7:30. When returning, they asked us to park in a lot and gave us a card for parking, demanding an extra 20 MYR (I never encountered a car rental return that required us to pay for parking, and there was no mention of a return service fee). We parked at 7:35, and they claimed we were late, saying we should have returned the car at 7:00. Secondly, they didn't inform us that they provided a toll card, so we bought and recharged our own. Thirdly, we didn't eat durians in the car, we only ate at the stalls. It seems like they're just trying to charge us extra. Such an unreliable and non-compliant company; they recorded our credit card information, making us worried about potential fraud. Be cautious when choosing. We regret trying to save some money with this company, leading to a lot of worries afterward.

Reviewed: Jul 14, 2024

1/ Arrived at the airport at night and couldn't reach the car rental company at all! The car rental company claimed we canceled the order, but I had the rental confirmation in hand and couldn't find the car. Had to take a taxi to the hotel! Finally, the rental company contacted us and promised to deliver the car the next day. 2/ They clearly took a deposit from me, but the rental company said the deposit wasn't with them and was paid to the booking platform. They charged me 937 MYR and 1409 RMB. Planned to rent for 3 days (over 500 per day), but only rented for two days!

Reviewed: Feb 26, 2024

Very satisfied. Make sure to call the number provided in the system when you arrive at the airport. The arrival area has two levels; we usually exit the plane at the first floor and need to go up to the second floor to find gate 5. They prefer Visa cards without the UnionPay logo, but in practice, cards with the UnionPay logo work just as well. Overall, I am very satisfied. My basic English was not an issue as they use translation software to help you.

Reviewed: Feb 23, 2024

Satisfied

Reviewed: Feb 19, 2024

The service was good. Our flight arrived around 10:30 PM and they waited for us.

Reviewed: Jan 22, 2024

Satisfied

Reviewed: Feb 24, 2024

The counter staff was very friendly and assisted us in the best way she can. We was given an upgrade with a much spacious & new vehicle, my family enjoyed very much for the whole journey. Thank you Hertz!

Reviewed: Oct 8, 2019

The return location was unclear.

Reviewed: Aug 4, 2019

I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.

Reviewed: May 13, 2019

staff is very helpful and nice. But the car’s tyre alignment need to service.the steering keep to the left side all the time.

Reviewed: Mar 14, 2019

Not alot of prior details uoon collection of car. Called the customer service but no update or followup, just mentioned another team will manage.

Reviewed: Oct 24, 2022

So far everything is smooth and the process is simple.

Reviewed: Feb 20, 2020

Will visit this company again .

Reviewed: Sep 14, 2019

Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.

Reviewed: Sep 10, 2019

Good

Reviewed: Aug 24, 2019

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

Reviewed: Jul 29, 2019

Just like in Kuala Lumpur, had to wait for quite some time for someone to show up. About 15 minutes or so.

Reviewed: Feb 17, 2019

Good service

Reviewed: Aug 21, 2018

Like: Overall is good. Friendly people i met & lots of delicious food i was enjoyed during this trip. Definitedly will come back here again in further time

Reviewed: Jul 24, 2018

Like: clean, good condition of car, match the supply

Reviewed: Jul 2, 2018

Like: Overall value for money
Dislike: Possibly set up a counter at airport for easy pick up and drop off

Reviewed: Jun 28, 2018

Like: Staff were very efficient. Car was reasonably new and clean.

Reviewed: Dec 29, 2017

Like: It good for family and young children
Dislike: More better if can give free parking groupon

Reviewed: Jan 1, 2018

Didn't see the store

Reviewed: Sep 1, 2015

Punctual, polite and warm welcome. Felt comfortable with the reconfirmation SMS before arrival.

Reviewed: Jan 7, 2015