11 Car Rental Brands at Kota Kinabalu Airport (BKI)

Great service attitude, staff are enthusiastic and efficient, no upselling.

Reviewed: Sep 30, 2025

Pickup and return were very convenient. The service was enthusiastic and problem-solving was handled warmly. UnionPay credit card authorization was accepted.

Reviewed: Jun 28, 2025

Yes. Their response was fast and helpful.

Reviewed: Jun 27, 2025

Very satisfied

Reviewed: Aug 3, 2024

Very good

Reviewed: Jul 28, 2024

The staff at pickup, though not fluent in English, was very friendly and helped fold down the back seats and load the luggage into the car. The staff at return was also very punctual and assisted in unloading the luggage and arranging it neatly.

Reviewed: Aug 21, 2025

The process for picking up and returning the car was convenient and efficient, and the vehicle condition confirmation procedure was simple and easy.

Reviewed: Aug 19, 2025

Picking up and returning the car is very convenient.

Reviewed: Jul 22, 2025

Reviewed: May 7, 2025

Satisfied

Reviewed: Jan 25, 2025

Very satisfied

Reviewed: Aug 20, 2025

Very good, self-driving is more enjoyable during travel.

Reviewed: May 19, 2025

Excellent

Reviewed: Mar 23, 2025

The service is efficient, and the pickup and return process is seamless without any delays.

Reviewed: Feb 7, 2025

The pick-up and drop-off process is very simple and quick. The pick-up spot is right next to the store, which is very convenient.

Reviewed: Feb 3, 2025

Very satisfied, the car was in good condition and it was easy to pick up and return the vehicle.

Reviewed: Aug 9, 2025

Good

Reviewed: Mar 26, 2025

Reviewed: Mar 19, 2025

Very satisfied. They called me when I was picking up the car, and upon hearing that I was at the hotel, they directly delivered the car to me there. Truly thoughtful service.

Reviewed: Aug 6, 2025

Satisfied

Reviewed: Aug 1, 2025

Good.

Reviewed: Feb 6, 2025

I had a wonderful journey. The store gave me an upgraded and modified vehicle, which had impressive power. Since most areas in Kota Kinabalu are mountainous, having a pickup truck was absolutely perfect.

Reviewed: Feb 2, 2025

The service was excellent.

Reviewed: Aug 24, 2024

Satisfied

Reviewed: Jan 28, 2019

Very good, after getting off the plane, I waited near Exit 3 and directly completed the pickup process. The staff was very friendly.

Reviewed: Jul 29, 2025

The vehicle was in good condition, and the response to the flat tire was prompt.

Reviewed: Jul 19, 2025

The staff were enthusiastic and professional, and the return process was convenient and straightforward.

Reviewed: Mar 19, 2025

When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.

Reviewed: Dec 19, 2024

Car is good

Reviewed: Nov 13, 2024

Kudos to Hertz! As expected from a large company, their service is efficient and seamless. You just need to stand by the roadside, and the staff will drive the car right up to you.

Reviewed: Feb 16, 2020

The staff was very considerate, with no extra fees. When we mentioned returning the car at the airport, they agreed without hesitation, providing very warm and attentive service.

Reviewed: Jul 16, 2025

Prompt and enthusiastic service.

Reviewed: Jul 5, 2025

Pretty good.

Reviewed: Mar 31, 2025

Overall pretty good. There were some issues with the deposit, but everything was actively resolved.

Reviewed: Mar 31, 2025

Good

Reviewed: Nov 21, 2024

Reviewed: May 5, 2025

Reviewed: Apr 24, 2025

Reviewed: Apr 7, 2025

Very satisfied, convenient and efficient, I will rent from this company again next time!

Reviewed: Feb 19, 2025

Excellent service, the car was delivered to the hotel.

Reviewed: Jan 28, 2025

Very satisfied with the service attitude, patient and detailed explanation of the vehicle condition.

Reviewed: Feb 13, 2025

The service was excellent.

Reviewed: Oct 14, 2024

Very satisfied!

Reviewed: Oct 9, 2024

Reviewed: Feb 10, 2020

Great customer service.

Reviewed: Aug 21, 2019

The service was excellent.

Reviewed: Dec 1, 2024

Reviewed: Jul 9, 2024

The car rental company is just five minutes from the Sabah airport exit. The staff at the front desk were extremely friendly. Our flight was delayed, and we arrived at 10 PM, but they waited for us.

Reviewed: May 20, 2024

Very satisfied

Reviewed: Mar 20, 2024

did not receive the car as booked due to overbooking for the model, in the end was given a smaller car, but enough to use for my trip.

Reviewed: Oct 17, 2022

It's acceptable.

Reviewed: Sep 11, 2017

Reviewed: Feb 18, 2017

An employee was waiting with a sign, which was great. The handover was smooth, and the car was very new with only 5000km on it.

Reviewed: Jan 11, 2017

Reviewed: Aug 2, 2016

No issues, car was very scratched, tip they should tell people about the parking voucher system

Reviewed: Jan 5, 2019

Someone will be waiting at the counter even if you arrive outside working hours.

Reviewed: Apr 29, 2018

Even at 1 AM, someone answered the phone. Not bad.

Reviewed: Mar 26, 2018

Like: Staff very friendly, i left my stuff inside the car and the team sent iit back the same day.
Dislike: They close the business on sunday

Reviewed: Jan 13, 2018

Like: Staff service was friendly and accomodating. Car was in good condition.

Reviewed: Oct 7, 2017

Reviewed: Aug 20, 2018

Reviewed: Sep 27, 2014

The car is new, only 30,000 kilometers. The condition is good! The only issue was it wasn't fully fueled. Contacted them by phone to solve the specific issue.

Reviewed: Feb 8, 2014

Reviewed: Jan 24, 2014