7 Car Rental Brands at London City Airport (LCY)

Great service! The staff was very efficient and quick to assist.

Reviewed: Aug 27, 2025

Satisfied

Reviewed: Aug 21, 2025

Reviewed: Apr 16, 2022

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

Reviewed: Apr 6, 2022

Very good service

Reviewed: Sep 16, 2019

Very satisfied

Reviewed: May 17, 2025

I was grateful with the staffs as they were very nice and polite.

Reviewed: Sep 5, 2019

Long queues at the counter with only 2 member of staff. Drop off no member of staff available.

Reviewed: Aug 31, 2019

Maryam at Europcar ( London city airport ) was extremely professional and helpful. She provided excellent customer service and made the whole process very smooth and easy. Definitely recommended.

Reviewed: Aug 28, 2019

Took too long to get to front of que then waited 40 minutes for car to de delivered

Reviewed: Aug 28, 2019

Reviewed: Mar 8, 2025

Reviewed: Oct 12, 2017

Excellent

Reviewed: Oct 25, 2024

Satisfactory

Reviewed: Aug 29, 2024

Satisfied

Reviewed: Aug 13, 2024

Good

Reviewed: Apr 30, 2024

Good

Reviewed: Mar 22, 2024

The car model I reserved was not available, and I was forced to upgrade. The experience was very disappointing.

Reviewed: Aug 2, 2024

The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK

Reviewed: Aug 18, 2022

Check out a little chaotic - ended up taking a different vehicle and took ages. They charged me for a top up that wasn't required (as the vehicle was only half full on collection) but refunded relatively easily. Good price, vehicle as it needed to be.

Reviewed: Sep 18, 2019

Reviewed: Jul 19, 2019

Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.

Reviewed: Jul 16, 2024

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

Reviewed: Dec 7, 2022

They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.

Reviewed: Aug 27, 2019

I booked Passat or similar and Europcar was trying to give me a compact car (Volvo V40), claiming that they don't have anything bigger. After my complains, they offered me Peugeot 3008, which was still way smaller than Passat, but we fit our luggage there (carrying one of the bags on the back seat). I hate when companies offer something which they cannot provide. I booked my trip ~1 month in advance, so they had enough time to prepare themselves. On a good side: the car I got was almost brand new - just 300 miles on its meter and it was very well equipped.

Reviewed: Jul 8, 2019

Counter staff were exceptionally polite and helpful.

Reviewed: May 22, 2019

Quick pick up and drop off. Cheap rental price and noce car. Only one negative thing car tank was not full I have to go straight to petrol station. And it is not first time

Reviewed: Nov 13, 2020

They gave me really nice new car. Staff was friendly. Very quick drop off check.

Reviewed: May 22, 2020

On drop off time staff member was 20min late. I get different car then pay for.

Reviewed: Apr 5, 2020

The young men who handled our rental were extremely courteous, took time to explain and made the whole process painless

Reviewed: Jan 5, 2020

When I went to pick up the car, the CS rep at Green Motion tried to get me to sign the check in form without looking at the car first. He then proceeded to give me attitude for wanting to look over the car before signing. I found several scratches that had to be noted, which I undoubtedly would have been charged for. The car also broke down on the way home from my trip due to a mechanical fault. Despite the breakdown being entirely out of my control, Green Motion still tried to place the blame on me several times when I called to find out what the situation was with my rental.

Reviewed: Sep 20, 2019