9 Car Rental Brands at Inverness Airport (INV)

Good service.

Reviewed: Aug 6, 2024

Very easy pick up and drop off

Reviewed: May 22, 2024

I was waiting to be served to drop the car off...a man walked in and went straight to the counter and got served before me...the member of staff wasnt even aware that I'd been sat there for 20 minutes....

Reviewed: Oct 10, 2019

Not impressed going through complaints procedure

Reviewed: Sep 20, 2019

a member of the Hertz team was waiting for me at the airport to take me to my vehicle which was clean and well presented. No complaints

Reviewed: Aug 30, 2019

Satisfied, just didn't initially receive the rental agreement, but it was provided later.

Reviewed: Jul 31, 2024

Very pleased with the service, staff were very accommodating, polite and helpful, the car was rented at a very reasonable price, and the car ran perfectly without any issues. What’s not to like

Reviewed: Oct 29, 2022

Good

Reviewed: Nov 21, 2019

Very disappointed in having to pay a £700 deposit

Reviewed: Jun 23, 2024

Fine

Reviewed: Aug 16, 2019

Everything was great and smooth!

Reviewed: Jul 10, 2019

The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!

Reviewed: Jun 29, 2019

Needed the PIN clarifying on return.

Reviewed: Jun 2, 2019

Vehicle was in excellent condition.

Reviewed: Jun 19, 2024

Service was satisfactory.

Reviewed: Aug 24, 2020

The car was just right for us. It had been cleaned thoroughly before we picked it up and it was exactly what we needed. Unfortunately there had been a problem at pickup, where we were told that they didn’t have any more automatic vehicles left at all. It was a bit stressful as I don’t drive manual, but eventually they sorted it out and we got the car that we had booked.

Reviewed: Aug 19, 2020

The picture of the rental was a van and the vehicle type said it sits 7 or more, to all of us we were getting a van, thats what we specified. When we got there they gave us a SUV with a single flip up seat in the back - NO ROOM FOR LUGGAGE and WOULD NOT FIT 7 ADULTS. We had to rent a 2nd car just to fit everyone and the experience was horrible, she didn't know how to fix the problem or how to rent a car at the counter. We had to rent another one online and wait for the reservation to come through to Alamo's system. We were there for 2 hours trying to fix this, it was insane and in the end nothing was complimentary or even reduced in price - total scam, very unhappy with all of this.

Reviewed: Jun 6, 2019

This experience was excellent and will definitely use and recommend your company thank you.

Reviewed: Jun 4, 2019

Took the car only for half a day and driven only for 65 miles as per the invoice but the Fuel charges is 42 pounds. Invoice also mentioned that Fuel was full tank but it was not the case. for 65 miles you expect fuel to be reduced to half? Also, what is exs charges? I have collected the car at 12 in the noon and returned at 5.15 PM, invoice shows 23.08 PM. Understanding the bill is very difficult. Total shows 90.50 but amount due is 139.50. How is it calculated? Additionally i have paid 54 pounds to Qeeq while booking the car. So for nearly 5 hrs of renting a car cost me 194 pounds?

Reviewed: Jun 11, 2024

It was easy to find everything, the rental process was smooth, and the car was nice and clean.

Reviewed: Jun 1, 2024

The car was brand new and maybe a bit of an upgrade for us...it was a pleasure to have such a nice car on our vacation.

Reviewed: Jul 19, 2022

The car provided was an upgrade on the booking due to non-availability of the booking. The car was also brand new so obviously in pristine condition! 20 minute wait for the counter but once we got served, the process was less than five minutes.

Reviewed: Oct 4, 2021

Van in very clean condition staff very helpful easy pleasant transaction

Reviewed: Sep 28, 2019

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!

Reviewed: Jul 20, 2019

The staff at the airport is very friendly and knowledgeable. On the return journey i arrived late after being stuck on the road behind caravans, i had to drop the key in a rather unorthodox fashion, and the staff was all to happy to help You cannot beat the value of a smile when arriving into a new place.

Reviewed: Aug 18, 2022

Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.

Reviewed: Apr 19, 2022

Customer service was excellent - very fast & efficient

Reviewed: Oct 7, 2021

The Scottish staff work very slowly. There were five groups ahead of me and I had to wait in line for an hour.

Reviewed: Aug 20, 2020

All good - service from AVIS on drop off and pick up, however impossible to contact desk by phone at another time when needed!

Reviewed: Aug 11, 2020

Fantastic friendly service and great car.

Reviewed: May 30, 2022

I had to pay two lots of insurance as the one I booked with Easyrentcars was claimed as invalid by Europcar so they made me book their insurance too. I have raised a claim with your customer support department

Reviewed: Sep 15, 2019

Quick efficient pick up, free upgrade on vehicle and friendly service

Reviewed: Sep 9, 2019

All good so far.

Reviewed: Aug 31, 2019

The car was perfectly sized. Pick up and drop of was very easy and took an acceptable amount of time. The car was incredibly economical on fuel consumption. I think my only niggle was that the car was very under-powered.

Reviewed: Jul 31, 2019

Fantastic staff. Highly commended.

Reviewed: Dec 16, 2019

A overall good experience

Reviewed: Oct 3, 2019

I had booked a compact 5 seater and was given a Mercedes A class which was in a good condition. Had no issues with the car. Was a joy driving that car! Very happy with Arnold Clarke's service. Merc A class is a bit of a squeeze for 3 in the back, so go for a medium SUV or a bigger car if you are a group of 5.

Reviewed: Aug 25, 2019

The car was exactly what we asked for and was brand new (15 miles on the clock)

Reviewed: Aug 20, 2019

The car ran really well and I enjoyed driving it a lot. James the agent we met with upon car Pick up was so helpful and informative. He gave us lots of very useful information. The whole experience was terrific!

Reviewed: Jul 14, 2019

The phone number on the booking confirmation was not a phone number but an excel converted string of numbers and letters. The pin location that was included pointed to a location far off from the actual car rental office. Nowhere on the confirmation was mentioned that the actual rental was through Thrifty car rental. This would have helped tremendously finding the right place...

Reviewed: Aug 7, 2019

The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.

Reviewed: Jul 16, 2018

Like: Best car we used for touring the beautiful scenery of Scotland. Very comfortable drive and helped enhance our experience.
Dislike: Waiting to pick up car upon arrival, it was very crowded.

Reviewed: Sep 16, 2018

Like: Everything worked.
Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.

Reviewed: Sep 8, 2018