6 Car Rental Brands at East Midlands Airport (EMA)

Very friendly and efficient staff throughout the rental process. The shuttle-bus service at LHR is very convenient and speedy, providing seemless car drop-off to deparature terminal. Great experience.

Reviewed: Oct 1, 2025

Good service

Reviewed: Nov 23, 2017

Overall, it was pretty good. Picking up and returning the car were both very convenient and quick. The car rental location is not far from the terminal exit, near the car hire area.

Reviewed: Jul 18, 2025

Wonderful staff, so helpful. I was able to pick up my car earlier than anticipated and they couldn't do enough for me. Showed me around the car and explained all the gadgets and familiarised me with the car. I had to extend my stay and they were so helpful and allowed me to extend my hire without any problems.

Reviewed: Jan 9, 2024

The rental company provides detailed explanations and suggests additional insurance but does not force it.

Reviewed: Aug 4, 2019

Very polite and friendly efficient service

Reviewed: Jun 5, 2019

Still waiting the deposit back in my account for 300£. Also the GPS didnt work. Pls confirm money back asap. Thanks

Reviewed: Feb 10, 2019

Katie at EMA was a gem, we arrived at midnight having given her our details over the phone. It was completely stress free and she was very polite. The only problem we had was finding the office. It is not marked Alamo but Enterprise. The girl when we dropped the car off was also friendly and polite - you have a good team there.

Reviewed: Jan 25, 2019

Car was not fully fuelled up and additional damage found at pick up.

Reviewed: Mar 20, 2023

Great Staff.

Reviewed: Jul 1, 2019

Disappointed that despite stating the pick up point was arrivals hall I had to get a bus, dragging two cases to collect car in pitch black car park. Not very safe as a lone female. Very nerve racking

Reviewed: Feb 2, 2019

Counter staff could have been friendly and more helpful

Reviewed: Apr 19, 2022

Customer service at pickup was dreadful. Wasted over an hour. Tyre pressure warning after driving for 10 minutes, had to deal with this myself after ringing the incident line. Not a good experience and have registered a complaint.

Reviewed: Aug 16, 2019

Excellent service. Great value for money.

Reviewed: Jul 31, 2019

Good and efficient experience. Branch is hard to find however as you come off the roundabout. Customers should be warned.

Reviewed: Feb 6, 2020

Car was in great condition.

Reviewed: Nov 30, 2019

Scam Green Motion are trying to charge me for pre existing damages that they pretty much went straight to. Will take this up with credit card and trading standards- ongoing

Reviewed: Sep 18, 2019

Receptionist could not do enough to help me. Amazing service.

Reviewed: Jun 10, 2019

Car great and price. Staff at desk took far to long to check in and out. Was very rude on drop off. The man left me waiting outside at vehicle ( polish man ) served someone who came in after me told me to hang on they had a problem so I was stood outside waiting For quite a long Time. And on drop off was in and out same man and wasn’t made easy.

Reviewed: May 23, 2019

Very friendly and helpful staff. Easy in and out process.

Reviewed: Feb 6, 2020

Cars are a bit scruffy and have an terrible air freshener it’s gives you bad headaches. But the prices and good. Put the air fresh in the glovebox and open a window. Rest location at the BP station in Donnington Services

Reviewed: Sep 26, 2019

All good

Reviewed: Aug 14, 2019

I didn't find my booked car. Instead, have to take a loader van instead because I had no other options

Reviewed: Jun 27, 2019

I haven’t had my deposit released yet but other than that the process was really fast and simple and the staff on site were friendly and efficient.

Reviewed: Mar 3, 2019

The staff were the most courteous of any airport we have used. We were very impressed with the efficiency,and clarity of the insurance and the car was not the one we ordered but an excellent Citroen. Thankyou

Reviewed: Aug 14, 2019

Was hoping for a smaller car than Peugeot 208

Reviewed: Apr 10, 2019

Like: Friendly staff ...car was reliable
Dislike: Query over insurance. ...does anyone every know how much they are insured ....very confusing. .all companies

Reviewed: Sep 12, 2018

CAR UPGRADE EXCELLENT

Reviewed: May 26, 2019

Counter staff helpful but took too long

Reviewed: Mar 24, 2019