14 Car Rental Brands at Birmingham Airport (BHX)

The waiting time for Avis car rental in Birmingham was acceptable, much shorter than Alamo in Heathrow.

Reviewed: Oct 20, 2025

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.

Reviewed: Aug 27, 2019

The overall service was very professional with no unnecessary upselling.

Reviewed: May 30, 2025

Reviewed: May 18, 2025

Excellent

Reviewed: Mar 22, 2024

Very satisfied! There was an issue with illegal parking, but the staff helped make a quick phone call to resolve it immediately. They were very friendly, and both picking up and dropping off the car were easy to find. It was a great experience overall.

Reviewed: May 17, 2025

Wonderful Hire co, very experienced

Reviewed: Nov 2, 2024

Alamo was excellent. All the staff were happy, motivated and professional. Wonderful service.

Reviewed: Aug 13, 2024

Very satisfied

Reviewed: Jun 19, 2024

Highly satisfied

Reviewed: May 24, 2024

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

Reviewed: Feb 20, 2025

No one answered neither on the phones nor in the mail when I had to extend the reservation.

Reviewed: Aug 5, 2020

Great service

Reviewed: Jun 3, 2020

The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.

Reviewed: Feb 1, 2020

The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.

Reviewed: Jul 28, 2019

Reviewed: Nov 29, 2024

Reviewed: Sep 15, 2022

Reviewed: Jul 19, 2021

Satisfied

Reviewed: Sep 22, 2024

Really helpful and friendly staff

Reviewed: Apr 25, 2022

The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again

Reviewed: Feb 23, 2020

Reviewed: Dec 13, 2019

Quick, easy and polite service at the airport terminal. Thank you :)

Reviewed: Oct 28, 2019

Reviewed: Aug 14, 2024

Like: Every thing except wait times
Dislike: Nothing

Reviewed: Aug 29, 2018

Quick pick up and drop off. Staff ewere very efficient and friendly. Would highly recommend.

Reviewed: Jul 16, 2024

Very satisfied

Reviewed: Jul 3, 2024

would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads

Reviewed: Sep 23, 2019

Very good

Reviewed: Aug 20, 2019

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Reviewed: Jul 26, 2019

The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.

Reviewed: Sep 5, 2022

Easirent and Zara on the counter were super helpful and sorted me out when my phone didn't work. Very happy with them.

Reviewed: Aug 22, 2022

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

Reviewed: Dec 16, 2019

Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.

Reviewed: Nov 5, 2019

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

Reviewed: Oct 13, 2019

They always upsell!

Reviewed: Jan 7, 2020

Excellent company

Reviewed: Dec 4, 2019

Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

Reviewed: Aug 29, 2019

They give a car with demages which are not included in paper work . Must be very carefull.

Reviewed: Aug 20, 2019

great customer service

Reviewed: Aug 15, 2019

Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.

Reviewed: Sep 24, 2018

Reviewed: Jul 1, 2018

Like: Easy
Dislike: High excess Long walk to collect car after 24 hour flight with luggage & 3 year old

Reviewed: Jun 10, 2018

Better than GREEN MOTION. Rented a Buick LaCrosse, but it was quite scary without the parking sensors.

Reviewed: Dec 15, 2016