13 Car Rental Brands at Gatwick Airport (LGW)

The service attitude was excellent. Although I waited for over half an hour to pick up the car, they washed it beforehand. I originally booked a Peugeot 2008 but received a Peugeot 408. Returned the car at night during heavy rain, and the staff were very efficient and had a great attitude!

Reviewed: Oct 20, 2025

Everything was great.

Reviewed: Sep 13, 2025

Excellent!

Reviewed: Sep 4, 2025

The rental company is great. The staff at the front desk are friendly, and there are plenty of vehicles available. The car I got was almost new with less than 10,000 miles on it, and it was well-maintained with no noticeable scratches. Overall, I am very satisfied.

Reviewed: Aug 28, 2025

Everything went smoothly without any issues.

Reviewed: Aug 25, 2025

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Reviewed: Oct 19, 2025

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

Reviewed: Oct 14, 2025

Very convenient

Reviewed: Sep 27, 2025

Ease of pickup and drop-off, professional service, no unnecessary fees recommended.

Reviewed: Sep 24, 2025

The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.

Reviewed: Sep 8, 2025

The staff at the airport branch overseas were very friendly, the car rental experience was excellent, and the trip was very enjoyable!

Reviewed: Oct 11, 2025

The car rental company provided excellent service with high efficiency.

Reviewed: Oct 7, 2025

Satisfactory

Reviewed: Aug 5, 2025

Overall, it was a great experience. Initially, we were assigned a 9-seater Renault, but then we noticed many scratches on it. Worried about potential issues with returning the car at a different location, they agreed to let us wait for a while and swapped it for a Ford Tourneo. The car performed excellently during the 16 days. Returning the car was also very smooth. Full marks!

Reviewed: Jul 14, 2025

The car rental service was pretty good.

Reviewed: Jun 27, 2025

The service is good, there are plenty of staff, and the process is quite fast.

Reviewed: Sep 27, 2025

The staff were friendly, no additional charges, and the vehicle was in good condition.

Reviewed: Sep 9, 2025

It's decent. I hope purchasing full insurance can lead to more efficient service.

Reviewed: Aug 18, 2025

The overall experience was excellent. QEEQ's customer service is very knowledgeable, and I've rented cars through QEEQ many times before. Extremely satisfied.

Reviewed: May 12, 2025

Satisfied

Reviewed: May 11, 2025

Reviewed: Feb 14, 2025

I had reserved the car for 8:00 AM but arrived early at around 7:00 AM. Picking up the car was straightforward and very convenient.

Reviewed: Sep 3, 2025

Very good. The car pickup process was quick, and the return procedures were convenient.

Reviewed: May 27, 2025

Reviewed: Apr 4, 2025

Good service attitude, no sales pitches, and convenient return process.

Reviewed: Mar 18, 2025

It's quite convenient and within walking distance.

Reviewed: Oct 17, 2024

Reviewed: Aug 9, 2025

Reviewed: Aug 8, 2025

This car rental company is really great. My English is average, and I am not familiar with UK road safety regulations. When picking up the car, a young Pakistani gentleman named NAVEED was extremely patient and helpful in explaining all the relevant details. He also helped me with other issues, taking over an hour before I finally left with the car. I am very grateful to him. The car was in excellent condition, easy to drive, and very fuel-efficient. Returning the car was also very simple and convenient—the staff did a quick inspection and even helped me load my luggage into the shuttle to the airport. It was a very enjoyable road trip.

Reviewed: Jun 22, 2025

Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.

Reviewed: May 23, 2025

Reviewed: Feb 6, 2025

Good service.

Reviewed: May 27, 2025

Very satisfied

Reviewed: May 9, 2025

Very satisfied, I will choose their cars again next time.

Reviewed: Oct 6, 2024

The lady at reception was very enthusiastic and cheerful. Great positive energy.

Reviewed: Aug 17, 2024

Good, Gatwick is better than Heathrow.

Reviewed: Aug 12, 2024

Reviewed: May 10, 2025

The extra insurance was super expensive. It was more than the rental price, which seems ridiculous.

Reviewed: Jan 14, 2025

The car rental process was smooth, the procedures were simple, and both pickup and return were very quick.

Reviewed: Nov 12, 2024

Messed up booking, but counter staff came through.... Took time nonetheless. Surprised (and somewhat mortified) to arrive at Greenmotion - obvs rebranded on App. Actually staff good this time (previously nightmare - fictitious damage - obvs. common as 3rd party insurance exclude them) anyways this time ok. Gave me 1/2 tank of free fuel for the delay.

Reviewed: Nov 4, 2024

Satisfied

Reviewed: Oct 31, 2024

Excellent

Reviewed: Dec 13, 2024

Reviewed: Nov 12, 2024

Reviewed: Sep 6, 2024

The staff are all very nice.

Reviewed: Jun 14, 2024

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension

Reviewed: Nov 25, 2023

Reviewed: Oct 24, 2024

Reviewed: Jul 15, 2024

The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.

Reviewed: Jun 17, 2019

1）I buy a super insurance at easyrentcars.com apps，arrive and take the car at budget，the budget staff sell me to buy the super insurance ，I show my phone to him I buy from the apps ，he said I didn’t buy the insurance ，just buy the basic insurance and show me his computer didn’t have super insurance record and tell me if the car damage ，I want to pay 1000 pounds，so I pay 22 pounds per day for the insurance ，I return to hotel and look the easyrentcars apps ，the claim condition is same as I buy at budget，so I buy the double insurance ，email to budget ，the budget services department reply me a long writings about theirs services how good ，but didn’t see can help me。 2）Take the car at budget ，the staff just give me the key ，and tell me in the car park ，I go to car park found a lot of time ，have a look the cars pumper had a lot scratches around the car，and start the car，table board show yellow signal ，the car is not really，then change another one，waste my time。

Reviewed: Jun 3, 2019

I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..

Reviewed: Jan 14, 2019

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

Reviewed: Aug 18, 2022

Not excited (

Reviewed: Mar 11, 2020

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

Reviewed: Mar 9, 2020

A1

Reviewed: Dec 11, 2019

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

Reviewed: Nov 28, 2019

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Reviewed: Mar 30, 2020

Best car hire company I have used, never heard of them before, but always will use in future

Reviewed: Mar 11, 2020

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Reviewed: Mar 10, 2020

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

Reviewed: Mar 6, 2020

Good service, they upgraded my car when I arrive with the huge luggage.

Reviewed: Feb 16, 2020

Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.

Reviewed: Oct 8, 2019

The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.

Reviewed: Aug 14, 2019

Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.

Reviewed: Jul 9, 2019

Needing an NI number to release a car is excessive (other companies don't ask for this). Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work. Car inspector rude. Drop off process took far too long but at least Worcester staff were professional

Reviewed: Jun 27, 2019

Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???

Reviewed: Jun 20, 2019

Great car with a high spec for no extra cost. Staff were helpful and friendly.

Reviewed: Jun 26, 2019

They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,

Reviewed: Jun 18, 2019

We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.

Reviewed: May 31, 2019

They have several names, to blame each name for poor service. But really its all the same company! I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are. Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby. Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money. DONT DO IT

Reviewed: May 25, 2019

Good

Reviewed: May 20, 2019

Better car than expected.

Reviewed: May 23, 2019

I felt that the extra protection insurance was not given as a choice. I was forced to purchase it as a requirement despite having a basic insurance on the vehicle and my personal travel insurance which would have covered me in a case of the accident or etc.

Reviewed: Apr 16, 2019

Reviewed: Sep 26, 2018