20 Car Rental Brands at Heathrow Airport (LHR)

Excellent experience, very efficient return process.

Reviewed: Oct 21, 2025

The service attitude is proactive.

Reviewed: Oct 5, 2025

The queue at Alamo in London Heathrow was a bit long, business must be really good.

Reviewed: Sep 30, 2025

Satisfied with the service. Had to wait a bit to pick up the car, but returning it was very fast.

Reviewed: Aug 31, 2025

Very satisfied

Reviewed: Aug 19, 2025

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

Reviewed: Oct 11, 2025

Pretty good. Although the provided Peugeot 5008 was somewhat different from the Mercedes GLB I booked, it was close enough and quite easy to drive.

Reviewed: Sep 10, 2025

Extremely satisfied! An amazing journey!

Reviewed: Sep 1, 2025

It feels great.

Reviewed: Aug 26, 2025

Great service, the chubby young girl was very nice and friendly.

Reviewed: Aug 12, 2025

The service attitude was excellent.

Reviewed: Oct 10, 2025

Good service attitude

Reviewed: Sep 30, 2025

The staff was great and efficient. He informed me that the car I booked was not available and offered a free upgrade to a Nissan Qashqai. He also asked if I preferred a manual or automatic transmission and eventually brought over a Grandland. The car was spacious, brand new, and extremely comfortable to drive. The staff only inquired once about buying insurance in-store and did not push after I declined. He explained the claim process very clearly. Overall, I had an excellent experience.

Reviewed: Sep 2, 2025

I've rented from this brand several times and have always been very satisfied.

Reviewed: Jul 27, 2025

Reviewed: Jun 25, 2025

Picking up and dropping off the car at Heathrow Airport T4 branch is very convenient.

Reviewed: Oct 9, 2025

They still try to upsell some items, like upgrading the car model or promoting insurance options.

Reviewed: Oct 8, 2025

This is my third time renting a car from Europcar. Whether in Europe or the UK, the experience has been great. I will definitely continue using their service in the future!

Reviewed: Oct 8, 2025

Very satisfied

Reviewed: Oct 4, 2025

Convenient

Reviewed: Oct 1, 2025

Very good

Reviewed: Oct 4, 2025

The overall service was excellent and very satisfying.

Reviewed: Aug 22, 2025

Very good, picking up and returning the car was very convenient.

Reviewed: Aug 10, 2025

Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.

Reviewed: Jul 19, 2025

Picking up and returning the car was very convenient.

Reviewed: Jun 26, 2025

I've rented from Avis multiple times, it's convenient and worry-free.

Reviewed: Sep 25, 2025

Very satisfied

Reviewed: Sep 19, 2025

Very good, convenient and fast. Have rented multiple times.

Reviewed: Sep 3, 2025

No need to queue, simple procedures.

Reviewed: Sep 3, 2025

Very satisfactory

Reviewed: Aug 23, 2025

Very good, the staff were very nice. They simply explained the insurance options without any hard sell, mentioned them briefly! Everything was explained clearly, and the return process was very convenient.

Reviewed: Sep 3, 2025

Car was exactly what we expected. Staff were extremely friendly and helpful, offering us suitable add ons for our needs.

Reviewed: Jul 17, 2025

Car was exactly what we expected, in fact we got a minor upgrade to a Renault Symbioz. Staff were extremely friendly and helpful, offering us suitable add ons for our needs.

Reviewed: Jul 17, 2025

Car was a slight downgrade. Staff were extremely friendly and helpful, offering us suitable add ons for our needs.

Reviewed: Jul 17, 2025

Reviewed: Dec 2, 2024

Overall it's acceptable, though we were very prepared in advance. We took comprehensive photos of the car, so there were no disputes afterward. Reminder to everyone: make sure to take photos of the car from all angles when picking it up and upload them to QEEQ just in case. We just dropped off the car and are currently waiting for the security deposit to be refunded to our credit card, hoping everything goes smoothly.

Reviewed: Sep 1, 2025

Pretty good overall.

Reviewed: Aug 2, 2025

Reviewed: Apr 22, 2025

The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me

Reviewed: Mar 4, 2025

Fair and standard.

Reviewed: Oct 20, 2024

Reviewed: Aug 16, 2025

Reviewed: Jul 29, 2025

It's alright. Most of the staff are of Indian descent, polite, and easy to communicate with.

Reviewed: Jun 16, 2025

There is a free shuttle bus from the airport, and the staff was very friendly. Very satisfied.

Reviewed: Dec 24, 2024

The process was completed very quickly.

Reviewed: Dec 15, 2024

The staff were very nice. When a problem with the car was discovered midway, they provided a replacement.

Reviewed: Aug 11, 2025

Very satisfied. During pickup, there were multiple car models to choose from. Insurance upgrades were introduced but not forcefully sold. After getting off the shuttle at the rental location, the staff member with a tablet started assisting right at the door without needing to enter the office. After filling out some simple information, I was taken to the parking lot to select a car.

Reviewed: Aug 8, 2025

Reviewed: Apr 1, 2025

The actual car model was different.

Reviewed: Mar 30, 2025

Excellent

Reviewed: Mar 16, 2025

Reviewed: Aug 10, 2025

Reviewed: Feb 8, 2025

Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.

Reviewed: Oct 19, 2024

The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.

Reviewed: Jul 27, 2024

Good service, they offered insurance but didn't push when I declined.

Reviewed: Jun 13, 2024

The car rental company is great, the procedures are handled quickly, and it seems to be a mid-to-high-end private brand. Sometimes there are even discounts, and one advantage of this company is that they don't require a deposit.

Reviewed: Jul 27, 2025

The staff was very friendly, car pickup was quick, the insurance coverage was comprehensive, and the explanation was clear. The car was very new and fully equipped.

Reviewed: Jun 29, 2025

Excellent service

Reviewed: Dec 30, 2023

The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.

Reviewed: Aug 25, 2023

Reviewed: Nov 19, 2024

Reviewed: Nov 5, 2023

Reviewed: Oct 15, 2019

Reviewed: Dec 29, 2018

Reviewed: Aug 11, 2018

The car pickup process was the most troublesome, but everything else was great.

Reviewed: Oct 7, 2024

Reviewed: Sep 30, 2024

Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

Reviewed: Jul 4, 2024

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Reviewed: Jun 29, 2022

Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!

Reviewed: Nov 11, 2021

Reviewed: Sep 10, 2018

Reviewed: Apr 2, 2018

Very good

Reviewed: Jul 4, 2024

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

Reviewed: Dec 13, 2022

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

Reviewed: Jan 2, 2024

The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.

Reviewed: Sep 18, 2023

Fast, easy and straightforward

Reviewed: Oct 17, 2022

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Reviewed: Aug 11, 2022

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Reviewed: Jun 15, 2020

All good

Reviewed: Nov 16, 2023

All good experience

Reviewed: Aug 25, 2023

Reviewed: Jul 29, 2018

Reviewed: Jul 14, 2018

Reviewed: Jul 12, 2018

Reviewed: Aug 10, 2020

Reviewed: Nov 9, 2019

Reviewed: Dec 15, 2018

Reviewed: Nov 28, 2018

Very good

Reviewed: Aug 23, 2018

Reviewed: Jul 17, 2017

Reviewed: Jan 9, 2015

Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...

Reviewed: Nov 21, 2014

Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.

Reviewed: Jul 16, 2014

The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.

Reviewed: Jun 24, 2014

I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!

Reviewed: Apr 6, 2014

The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.

Reviewed: Dec 30, 2013

The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.

Reviewed: Apr 8, 2014