19 Car Rental Brands at Heathrow Airport (LHR)

Very good.

Reviewed: Apr 30, 2025

The overall service was quite satisfactory. The car pickup process was relatively simple, but it required two non-UnionPay credit cards for the deposit. Returning the car was also very convenient. If there was no accident and the tank was full, just return it as is. Staff will check the fuel level and inspect the car body. That’s it for the return!

Reviewed: Apr 30, 2025

Very satisfied

Reviewed: Apr 28, 2025

I've never had such a smooth experience before.

Reviewed: Apr 24, 2025

The experience was okay. I rented a Volvo V60, but initially, they offered a Kia. After some negotiation, they provided a BMW 1 Series... Everything else was fine.

Reviewed: Apr 12, 2025

It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.

Reviewed: Apr 22, 2025

The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me

Reviewed: Mar 4, 2025

Fair and standard.

Reviewed: Oct 20, 2024

Great to deal with, very helpful

Reviewed: Oct 12, 2024

I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!

Reviewed: Oct 1, 2024

Satisfied

Reviewed: Apr 14, 2025

Excellent customer service. Speedy and efficient service. Extremely polite!

Reviewed: Mar 10, 2025

Pretty good, quite nice.

Reviewed: Feb 11, 2025

Very satisfied.

Reviewed: Feb 7, 2025

The company staff were very professional and patient, and they quickly answered all my questions.

Reviewed: Feb 6, 2025

Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.

Reviewed: Apr 7, 2025

Great service, fast pickup and return!

Reviewed: Mar 8, 2025

Very convenient with excellent service attitude.

Reviewed: Feb 11, 2025

Very satisfied.

Reviewed: Feb 4, 2025

I have rented several times with their group brands, and the service quality of the staff varies. This time I was lucky to receive excellent service.

Reviewed: Jan 8, 2025

The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.

Reviewed: Apr 5, 2025

I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.

Reviewed: Mar 31, 2025

Satisfied

Reviewed: Mar 5, 2025

Short waiting time.

Reviewed: Feb 26, 2025

Satisfied

Reviewed: Feb 15, 2025

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

Reviewed: Apr 1, 2025

The actual car model was different.

Reviewed: Mar 30, 2025

Excellent

Reviewed: Mar 16, 2025

Very satisfied

Reviewed: Aug 26, 2024

Highly satisfied

Reviewed: Jul 19, 2024

Excellent.

Reviewed: Mar 17, 2025

Good.

Reviewed: Feb 6, 2025

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

Reviewed: Jan 31, 2025

Staff very helpful and friendly. Car availability very poor unfortunately.

Reviewed: Jan 22, 2025

Satisfied

Reviewed: Dec 10, 2024

No queue, and the airport shuttle bus is very convenient.

Reviewed: Feb 10, 2025

We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.

Reviewed: Oct 4, 2024

We arrived at HERTZ earlier than the scheduled pickup time, and they didn't have the reserved model available. The staff said we could only choose either a fully electric car or a manual transmission vehicle, or pay double the order price to upgrade to another option. I refused and suggested waiting to see what could be done. After waiting for nearly two hours, a senior employee helped us by offering a smaller SUV model compared to what we had booked. I had reserved a compact SUV capable of fitting three 24-inch suitcases in the trunk, but we were given a subcompact SUV where only two 24-inch suitcases barely fit. After storing the luggage, there was hardly any space left—even a large bottle of mineral water couldn't fit. I've rented cars abroad five or six times before, and this was the only instance where the rental company downgraded the car model. The service at the HERTZ Heathrow Airport branch is genuinely poor. However, the vehicle itself was in good condition—very new with only a few thousand miles driven.

Reviewed: Oct 4, 2024

Quick pickup and fast return.

Reviewed: Sep 30, 2024

Satisfied

Reviewed: Sep 17, 2024

This rental location does not offer 24-hour drop-off service. It opens at 7 AM, which could be problematic if you have an early flight. Suggest clarifying this.

Reviewed: Feb 8, 2025

Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.

Reviewed: Oct 19, 2024

The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.

Reviewed: Jul 27, 2024

Good service, they offered insurance but didn't push when I declined.

Reviewed: Jun 13, 2024

Highly satisfied

Reviewed: Jun 2, 2024

There is a free shuttle bus from the airport, and the staff was very friendly. Very satisfied.

Reviewed: Dec 24, 2024

The process was completed very quickly.

Reviewed: Dec 15, 2024

Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.

Reviewed: Nov 20, 2024

The location is a bit far from the airport and they don't provide shuttle service. The worst part is that there was no spare tire in the car, and after a flat tire, the staff at the rental company had a terrible attitude and kept passing the buck, offering no solution. In the end, I had to contact AA company myself and pay for roadside assistance.

Reviewed: Oct 13, 2024

Great service.

Reviewed: Oct 10, 2024

There is mandatory insurance upselling. The company's staff said the rental fee is low, so insurance must be upsold.

Reviewed: Dec 2, 2024

I waited in line for 2 hours. This was my most frustrating car rental experience, completely tricked by the London Devila car rental company. I underestimated the speed of the London Underground and the airport express, and even worse, the efficiency of the rental company. There were only 2-3 people ahead of me, but by the time it was my turn, over 2 hours had passed. A man dressed in a suit and tie, looking different from the other staff, attended to me. He told me my reservation had expired, as bookings were only held for 1 hour. I had to make a new rental at a rate of £140, and he said I had no other choice because the original booking was non-refundable and there were no other rental companies nearby. They said they only had expensive automatic cars available. As I had no evidence to prove I arrived within the 1-hour window, I couldn't reinstate my original booking. Left with no choice, I negotiated and rented a car for 2 days at £82. While discussing the issue with the platform, the woman behind me said she had also arrived late and had booked an automatic car online, but she wasn't good at driving manual cars. After completing my paperwork, I saw she had already picked up her car. This indicates that there were indeed other automatic cars available. This rental experience made the reservation meaningless—not only did I not get the car I booked, but I was forced to rent on-site at double the price, feeling like I was being taken advantage of in a bad situation.

Reviewed: Nov 13, 2024

Very satisfied. Just be sure to check if there are any warning indicators on the vehicle's dashboard during the rental period, and address them before returning the car; otherwise, there might be additional charges later. This was not mentioned during pickup.

Reviewed: Oct 29, 2024

The older male staff members were fairly standard, not very enthusiastic but still polite. The vehicle inspection was thorough.

Reviewed: Oct 2, 2024

Easy to locate and convenient transportation. Overall, the service was average. They kept pushing local British insurance, which was extremely expensive. When I presented my comprehensive domestic car insurance, their attitude immediately changed.

Reviewed: Sep 24, 2024

Too much hard selling, from 100 pounds a day to 20 pounds a day, it's endless and exhausting. They even inexplicably charged for an extra day. This is not recommended.

Reviewed: Nov 19, 2024

The service was not good. They lacked problem-solving skills.

Reviewed: Nov 5, 2023

Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.

Reviewed: Oct 15, 2019

My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.

Reviewed: Dec 29, 2018

Forced to buy insurance to change the car model

Reviewed: Aug 11, 2018

The car pickup process was the most troublesome, but everything else was great.

Reviewed: Oct 7, 2024

The efficiency was quite low, and they indirectly charged an extra £15 for airport drop-off; otherwise, we would have had to wait for half an hour. Feels like a rip-off.

Reviewed: Sep 30, 2024

Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

Reviewed: Jul 4, 2024

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

Reviewed: Jun 29, 2022

Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!

Reviewed: Nov 11, 2021

I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!

Reviewed: Sep 10, 2018

The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.

Reviewed: Apr 2, 2018

Very good

Reviewed: Jul 4, 2024

The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.

Reviewed: Dec 13, 2022

Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.

Reviewed: Jan 2, 2024

The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.

Reviewed: Sep 18, 2023

Fast, easy and straightforward

Reviewed: Oct 17, 2022

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Reviewed: Aug 11, 2022

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Reviewed: Jun 15, 2020

Excellent service

Reviewed: Dec 30, 2023

The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.

Reviewed: Aug 25, 2023

All good

Reviewed: Nov 16, 2023

All good experience

Reviewed: Aug 25, 2023

Average

Reviewed: Jul 29, 2018

Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.

Reviewed: Jul 14, 2018

Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...

Reviewed: Jul 12, 2018

The staff seemed very business-like and not enthusiastic. The Indian clerk had a heavy accent, making it hard to understand.

Reviewed: Aug 10, 2020

There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.

Reviewed: Nov 9, 2019

Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?

Reviewed: Dec 15, 2018

Didn't get the car

Reviewed: Nov 28, 2018

Very good

Reviewed: Aug 23, 2018

Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!

Reviewed: Jul 17, 2017

Service was too slow and the location is a bit far from the airport, requiring a shuttle bus.

Reviewed: Jan 9, 2015

Efficient and high-quality service. I originally booked a small Ford but was upgraded to a Mercedes for free. Drove nearly 2000 kilometers and the fuel cost was even lower than in my country...

Reviewed: Nov 21, 2014

Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.

Reviewed: Jul 16, 2014

The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.

Reviewed: Jun 24, 2014

I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!

Reviewed: Apr 6, 2014

The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.

Reviewed: Dec 30, 2013

The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.

Reviewed: Apr 8, 2014