16 Car Rental Brands at Munich Airport (MUC)

Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

Reviewed: Jul 10, 2025

Very satisfied

Reviewed: Jun 28, 2025

The staff were very nice.

Reviewed: Jun 24, 2025

Convenient and satisfactory.

Reviewed: Jun 16, 2025

The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

Reviewed: Jun 11, 2025

Very good, but the front desk mentioned that this car can only be used in Northern Italy and not in Southern Italy.

Reviewed: Jun 25, 2025

The process of picking up and returning the car was seamless. There was no aggressive upselling of insurance, and the deposit was refunded on the spot. Overall, a great experience!

Reviewed: Jun 19, 2025

Very satisfied

Reviewed: May 24, 2025

Parking fines cannot be paid online, and the staff on-site can't assist either, so you have to figure it out yourself.

Reviewed: May 17, 2025

Very satisfied

Reviewed: Jun 23, 2025

The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.

Reviewed: Jun 11, 2025

Good

Reviewed: Apr 12, 2025

Efficient service.

Reviewed: Dec 6, 2024

Satisfied, it's a new car, very nice.

Reviewed: Oct 12, 2024

The email from Zuzuche clearly stated 'Original driver's license and any translation, which can be processed through the Zuzuche platform.' However, when picking up the car, they claimed the translation must be issued by the Zuzuche platform. As a result, we were charged an additional 162 euros for insurance for two cars. Zuzuche kept shifting the blame, insisting it was the car rental company's issue. After returning to China, I contacted Zuzuche again, only to be told that signing the documents at the pickup counter indicated agreement, leaving no room for appeal. I want to say that as a foreigner unfamiliar with the place, I had no choice but to sign. Refusing would mean no car, and finding another car last-minute would have been even more expensive. I've rented cars abroad many times, but I’ve never encountered such an unscrupulous scheme. It seems their tactic is to lure customers with low prices and charge high at the end.

Reviewed: Jun 19, 2025

Completely dissatisfied. Long waiting time in line, slow deposit refund process, aggressive upselling, the store is hard to locate, and there were a lot of issues when picking up the car. I still don't know if there will be problems with the deposit refund. Strongly not recommended. At first, they even downgraded my car, and only after strong protests did they provide the correct model.

Reviewed: May 7, 2025

1. No physical rental contract. The electronic contract is overly complicated, making it hard to identify any damage to the car. 2. The car return process does not include on-site inspection; they only said they would send an email. 3. The deposit takes three months to be refunded, whereas other rental companies usually process it within three working days. Not recommended.

Reviewed: Apr 1, 2025

The driver picking me up refused to go to the designated Subway entrance, and I had to call several times to get him to come. It's quite far, over 15 minutes by car. The counter only had one or two staff members, and they were very slow.

Reviewed: Mar 6, 2025

The car was pretty good, but after returning the car and coming back to my home country, there was a dispute regarding the car's condition. It took nearly three months to resolve, and the appeal was successful. ⚠️ To avoid disputes, please make sure to take photos with watermarks on the day of return.

Reviewed: Feb 10, 2025

Pretty good.

Reviewed: Jun 9, 2025

Great service!

Reviewed: Apr 13, 2025

It's acceptable, but a bit inefficient.

Reviewed: Dec 15, 2024

Pretty good. The attendant mentioned minor scratches and had me sign a statement that they were not my fault.

Reviewed: Jul 23, 2024

I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.

Reviewed: Mar 27, 2020

Since domestic insurance requires advance payment and reimbursement afterwards, I opted to purchase on-site insurance which eliminates the need for upfront payment. Although it's pricier, it offers peace of mind.

Reviewed: Jun 6, 2025

SIXT is great, they have plenty of cars and locations.

Reviewed: May 13, 2025

Very satisfied. I forgot to refuel the car before returning it, but the corresponding amount was automatically deducted, and the remaining deposit was refunded quickly.

Reviewed: May 15, 2025

Very satisfied

Reviewed: May 13, 2025

Very good.

Reviewed: May 10, 2025

No waiting in line.

Reviewed: Apr 28, 2025

Satisfactory

Reviewed: Apr 6, 2025

Todo muy bien

Reviewed: Apr 7, 2025

Scam! “Finding” cracks in windscreen when it wasn’t there for us

Reviewed: Feb 4, 2025

It's okay.

Reviewed: Nov 19, 2024

Very good.

Reviewed: Sep 20, 2024

Good service.

Reviewed: Aug 10, 2024

It wasn't Buchbinder (they were bought by Europcar?). Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.

Reviewed: Jan 29, 2025

It's okay.

Reviewed: Mar 21, 2024

El carro superó mis expectativas

Reviewed: May 10, 2022

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Reviewed: Sep 3, 2019

I have provided feedback to customer service multiple times, but they never took it seriously and handled it superficially.

Reviewed: Dec 12, 2024

Satisfied

Reviewed: Apr 15, 2024

Very professional and smooth

Reviewed: Feb 22, 2024

The pickup process was smooth, and they gave us a relatively new Fiat 500X, which appears to be a high-end model with a fully openable soft top. It would be really comfortable if the weather were warmer.

Reviewed: Feb 19, 2024

Quick queue and professional service

Reviewed: Dec 16, 2023

Very satisfied

Reviewed: Dec 5, 2024

The process of picking up and returning the car was fairly smooth.

Reviewed: Oct 7, 2024

Everything was great

Reviewed: Aug 10, 2024

Not bad, but the return location is hard to find.

Reviewed: Jul 4, 2024

Amazing car, smooth operation with rentals.

Reviewed: Jun 26, 2024

Very dissatisfied, both with the car rental company and the platform. Initially, I switched to a cheaper car for the last few days of my trip abroad, in case I needed some transportation. The location was not difficult to find, but the pickup suggestions provided by the platform were extremely unreasonable. The car was handed over to me right after the previous customer returned it, without any cleaning process. The car's condition was very poor, so I took multiple videos to avoid disputes. After driving 500 meters onto the highway, a tire pressure warning appeared. Upon returning home, I contacted the rental company, and they acknowledged it was a sensor issue. However, on German highways where speeds exceed 150 km/h, no one would risk their safety. The next day, I returned the car early and requested to terminate the contract. The rental company said they needed to consult their boss, and then things became ridiculous. When I contacted the platform, without understanding the situation, they blamed me for not signing certain documents with the rental company. Honestly, the money involved wasn’t a lot, and previous rentals provided good cars. But when issues arose, the platform's service was truly shocking. It’s been five days now with no updates. In the future, I'll rent directly from car rental companies.

Reviewed: Sep 17, 2024

The car pickup location was extremely difficult to find, which seriously wasted my time.

Reviewed: Jun 24, 2024

Very satisfied

Reviewed: May 18, 2024

Hassle free experience. And no hidden charges. Satisfied with the service.

Reviewed: Oct 14, 2022

Good

Reviewed: Sep 11, 2020

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

Reviewed: Mar 4, 2020

The fastest car rental experience ever, renting out-10 min, return 3 min

Reviewed: Nov 26, 2019

Okay

Reviewed: Jun 26, 2025

The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent

Reviewed: Jan 8, 2020

A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!

Reviewed: Nov 27, 2019

Terrible service. Forced me to take out insurance when I had a card that covered it. Charged for taxes extra this EasyRentCars said were included

Reviewed: Jul 26, 2019

Yes.

Reviewed: Jul 1, 2019

No, was a bad experience. I paid 100 euro more than the clerck told me and post-factum explanations were very poor.

Reviewed: Jan 31, 2019

Perfect

Reviewed: Dec 12, 2019

I returned car with full tank in accordance with the contract. But Global charged Refuel service about 20 EUR. I want to refund this amount !

Reviewed: Dec 4, 2019

Counter staff was very unfriendly and we had to ask for every piece of information!!

Reviewed: Aug 12, 2019

Pick up was nice and smooth. It took 3 minutes to scan all docs and sign the papers. Staff was professional and clear with explanations. Child seat was without isofix and did not look rigid but nevertheless vehicle had all necessary safety system functional. Van was spacious and equipped with parktronic which helped us to enjoy suburban drive. Drop off was perfect and complete deposit amount was returned on the card within 48hrs after rental

Reviewed: Jul 6, 2019

Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.

Reviewed: Apr 26, 2019

They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?

Reviewed: Sep 27, 2019

Forced vehicle upgrade, charged an extra 120 euros, very rude attitude

Reviewed: Jul 12, 2019

Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.

Reviewed: Jul 11, 2019

I was completely dissatisfied with thirfty at Munich airport. Both the counter attendant and the manager I asked to speak to were disrespectful, poor and told lies. They attempted to make it my problem, when clearly they were trying to rip me off.

Reviewed: Jul 11, 2019

Poor.

Reviewed: Mar 6, 2019

The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.

Reviewed: Feb 25, 2019

A good company, worth recommending

Reviewed: Oct 16, 2017

The young staff were very friendly, but the older staff were a bit indifferent.

Reviewed: Jul 27, 2017

The service was excellent.

Reviewed: Jul 14, 2017

Good service, but the selection of cars is too limited.

Reviewed: Mar 18, 2017

The two staff members were patient and attentive.

Reviewed: Feb 3, 2019

From the moment the staff picked us up, their attitude was extremely cold. They only said two words, 'Get in!', opened the trunk, and then went back to their seat. My mother and I loaded all our luggage by ourselves and received no further communication from them. The pick-up location was a long distance from the airport. Their card machine and copier were not working, making the office practically useless.

Reviewed: Dec 6, 2018

Not as good as expected, customer service was satisfactory! Handover process needs improvement

Reviewed: Jul 22, 2018

The NATIONAL counter is very small, and there are few people renting cars, so there's basically no need to wait in line.

Reviewed: Jul 17, 2018

Did not provide the reserved model. The provided vehicle was smaller in capacity than the reserved one. There were no other options, and we had to accept it. The car was not in good condition, even though it was fairly new. It started showing faults not long after we began driving. It was a diesel car, and we had to look for the manual to find out that the AdBlue was empty. Not sure who is responsible for this cost.

Reviewed: Aug 29, 2016