13 Car Rental Brands at Frankfurt Airport (FRA)

Got downgraded, but it's acceptable.

Reviewed: Jul 14, 2025

Very good

Reviewed: Jun 30, 2025

Excellent service.

Reviewed: Jun 14, 2025

This was my first time renting a car from the Hertz branch in Frankfurt, and due to the crowd, I had to wait in line for about 30 minutes.

Reviewed: Jun 8, 2025

The car rental and return procedures were very convenient, but they charged a 680-euro deposit, and I don't know how long it will take to be refunded.

Reviewed: Jun 1, 2025

Not satisfied, not even a minute earlier allowed.

Reviewed: Jul 12, 2025

Satisfied. Drove approximately 100 kilometers after picking up the car, and the oil light turned on. Paid for the oil refill out of pocket.

Reviewed: Jul 10, 2025

Overall, the service was acceptable. However, I was told at pickup that I would have to wait an hour and a half for the model listed in my reservation. If I wanted the car immediately, I would need to upgrade to a more expensive model. In the end, I had no choice but to upgrade.

Reviewed: Jul 8, 2025

Very satisfied.

Reviewed: Jun 19, 2025

Limited availability of reserved vehicles.

Reviewed: Jun 19, 2025

Okay

Reviewed: Jul 11, 2025

Overall, quite satisfied.

Reviewed: Mar 5, 2025

Very satisfied, got upgraded to an Audi A4 but paid the difference.

Reviewed: Sep 27, 2024

Very good.

Reviewed: Aug 11, 2024

Excellent service, I will definitely rent from this company again next time.

Reviewed: Jul 25, 2024

A satisfying trip.

Reviewed: Jul 10, 2025

Good

Reviewed: Jul 2, 2025

Not bad.

Reviewed: Jun 29, 2025

I booked a manual Golf, but the counter said they didn't have it. Initially, they offered to replace it with a Skoda Fabia, which was surprising because that's a downgrade rather than an upgrade. Later, they switched it to a small Kia SUV, claiming it was a new car. However, it had poor performance and was hard to drive, the interior had a strong smell, and there was a scratch on the front right wheel arch that wasn't marked. They also didn't provide an email address to send photos of the damage, which ended up causing lengthy and exhausting communication with the platform.

Reviewed: Jun 16, 2025

Overall satisfied, but the car interior was somewhat worn-out.

Reviewed: May 31, 2025

Satisfied

Reviewed: Jul 3, 2025

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Apr 20, 2024

Very satisfied!

Reviewed: Mar 9, 2024

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

Reviewed: Oct 6, 2023

Satisfied

Reviewed: Jun 27, 2025

Satisfied, there were timely reminders and guidance.

Reviewed: Jun 23, 2025

Very satisfied.

Reviewed: Jun 18, 2025

Good

Reviewed: Jun 1, 2025

Previously arranged 7-seater vehicle was unsatisfactory, vehicle change caused delays.

Reviewed: May 25, 2025

The overall service was acceptable, and I can understand the slower efficiency in Europe. However, the car they gave me was too old, with mileage exceeding 50,000 kilometers. Additionally, it seemed like the car hadn't been maintained before renting it out to us. There were warning lights on during driving, the engine was excessively noisy when accelerating, and the brakes made a sound like an animal roaring, which likely indicates the brake pads need replacing. The suspension was also problematic, as going over a pothole caused the car to shake multiple times.

Reviewed: Jun 23, 2025

Fast service!

Reviewed: Feb 6, 2025

All good!

Reviewed: Jan 22, 2025

Booked a large SUV and got a Skoda Kodiac. With 4 big bags one had to go in the center of the rear seat.

Reviewed: Jan 7, 2025

Friendly helpful staff

Reviewed: Sep 19, 2024

Please be cautious ⚠️ when picking up the car, make sure to carefully review the contract. The counter staff will quickly show you the contract on the computer screen without providing a paper copy, claiming it has been sent to your email. I trusted them, but when I reached my first stop in Ladenburg, I checked my email and found no rental contract. I contacted Zuzuche for assistance, and they helped locate the contract with the rental company. I discovered that the rental company had secretly added over 1,000 euros of additional charges (despite repeatedly clarifying at the counter that I only wanted the items booked on the Zuzuche platform, plus cross-border travel and an additional driver). I decided to drive over 80 kilometers back to the Budget counter at Frankfurt Airport to argue with them and demand the removal of the extra charges. With Zuzuche's coordination and assistance, we finally managed to cancel the additional items (spent nearly two hours and incurred 30 euros in parking fees, as parking at Frankfurt Airport costs 15 euros per hour—really expensive!).

Reviewed: Jun 18, 2025

Efficient and excellent service.

Reviewed: May 26, 2025

Be cautious of hidden fees; you might get overcharged. Remember to keep call recordings as evidence.

Reviewed: Apr 18, 2025

Good.

Reviewed: Mar 28, 2025

Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.

Reviewed: Aug 12, 2024

The store staff seems inexperienced.

Reviewed: Jun 5, 2025

Excellent

Reviewed: May 13, 2025

The only issue was that the car I received had a damaged windshield.

Reviewed: Dec 30, 2024

The car I got was MG (instead of Dacia Sandero) I ordered - which was OK. the man at counter was busy looking around at people, instead of dealing with my order... Taking the car, nobody checked the car with me, just told me to take pictures of the pai t problems I found...

Reviewed: Dec 1, 2024

The overall efficiency was very high, and the Golf was upgraded to an Audi.

Reviewed: Nov 21, 2024

Very good, easy to locate the car pickup point.

Reviewed: Nov 20, 2024

We rented a 7-seater van, but this rental company initially gave us a 9-seater without informing us beforehand. After spending a lot of effort locating the car, we found out it was a 9-seater. The vehicle was quite large, and we had never driven something that size before. We went back to the staff to request a replacement, but they said there were no 7-seaters available. We insisted on canceling the rental, and then they asked us to wait while they checked again. After about half an hour, they said they had found a 7-seater by chance. It wasn't until the end of our trip that we realized the 9-seater couldn't even fit into underground parking lots because of Germany's strict parking size regulations. Overall, we were not very impressed with this rental company.

Reviewed: Mar 18, 2025

Pretty good

Reviewed: Jul 12, 2024

See below

Reviewed: Feb 20, 2024

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Reviewed: Aug 16, 2023

Overall satisfaction

Reviewed: Oct 9, 2024

Good service.

Reviewed: Oct 5, 2024

Very satisfied.

Reviewed: Aug 18, 2024

Quick return process.

Reviewed: Aug 15, 2024

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Reviewed: Jul 23, 2024

Very satisfied

Reviewed: Jun 22, 2024

Located right in the airport, very convenient.

Reviewed: Oct 9, 2018

Like: we got a better car than expected

Reviewed: Sep 23, 2018

Flawless experience, very smooth and exactly how it should be

Reviewed: Dec 24, 2023

global is sold to europcar. so that you must to go terminal 1 to pickup.. its so far from t2.

Reviewed: Apr 21, 2022

Good

Reviewed: Mar 13, 2020

I didn’t get the SUV I reserved but they gave me a smaller car and I was so pissed off like they wanna reap people off

Reviewed: Feb 11, 2020

Vehicle and its condition are perfect. Staff could be more customer oriented and friendly.

Reviewed: Nov 24, 2019

The staff is professional and did not ask or promote additional packages .

Reviewed: Oct 13, 2019

Service was average, and they kept pushing insurance. Since I didn't buy their insurance, they gave me a bad car and refused to change it, saying there was nothing wrong with it. I will never rent from them again.

Reviewed: Nov 18, 2019

The service efficiency is extremely low and their deception skills are extremely high. Be very careful to avoid getting trapped!

Reviewed: May 22, 2019

The booking process and the car was simply amazing

Reviewed: Nov 3, 2019

So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.

Reviewed: Apr 25, 2019

Thrifty is a small company in Europe, with fewer models and locations. I booked an automatic Focus or a similar model, but when picking up the car, there was only an automatic Skoda Fabia available. Both the price and the space specifications are lower than the Focus, more on par with the Ford Fiesta. Also, when picking up the car at Frankfurt Airport, the staff said that starting from October 1st, winter tires were required and I'd have to pay an additional cost every day. Over 10 days, they charged me more than 160 euros. I initially thought this was a universal and mandatory rule, so I didn't question it, but later found out from the internet and friends that winter tires are only required from November onwards. I didn't need them from October 1st to 11th, and in fact, it was around 20 degrees Celsius in Germany during those days.

Reviewed: Oct 19, 2014

The rental company was operated by Chinese. We had five people with four large suitcases, but they sent a small car to pick us up to their rental point. After loading the luggage, four people had to squeeze in the back seat.

Reviewed: Aug 21, 2019

Satisfied

Reviewed: Jul 28, 2019

It's just a few Chinese people renting cars from other rental companies and then sub-letting them. Not good.

Reviewed: Feb 17, 2019

Very good. They picked us up from the airport to get the car and explained the traffic rules on the way, which avoided a lot of trouble.

Reviewed: Feb 12, 2019

Very satisfied, car was in good condition, friendly staff

Reviewed: Dec 5, 2018

Great company

Reviewed: Feb 6, 2019

Very responsible, no need to queue, ample car availability

Reviewed: Nov 3, 2018

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Reviewed: Oct 31, 2018

Good, affordable

Reviewed: Sep 10, 2018

The company is excellent, and the staff are patient and responsible.

Reviewed: Jan 18, 2019

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Reviewed: May 10, 2024

At the time of pickup, the rental company informed me that the rented vehicle was not available because the previous renter had not returned it. They didn't know when the car would be available. After waiting for several hours, the company's solution was that the vehicle was still not returned, so either wait indefinitely or switch to a manual transmission model (I originally rented an automatic) without a refund for the difference. I found both options unreasonable, so I decided to rent from another company. During the process of renting from another company, I was informed that the vehicle had been returned and was available, but this was already more than 4 hours past the scheduled pickup time.

Reviewed: May 19, 2015