15 Car Rental Brands at Hamburg Airport (HAM)

The process of picking up and returning the car was very quick and convenient.

Reviewed: Jun 30, 2025

Very good. Not pushy with add-ons. Got just what I’d asked for. Vehicle massive!

Reviewed: Dec 11, 2019

There were fewer people in the morning, no lines.

Reviewed: Aug 16, 2019

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

Reviewed: Jun 12, 2019

Very satisfied.

Reviewed: May 29, 2025

The car was in great condition, very new, with only about 16,000 kilometers on it. I also proactively informed them about a crack on the front windshield.

Reviewed: Oct 6, 2024

Good customer service attitude.

Reviewed: Sep 9, 2024

The car, and free upgrade, was fabulous. The only frustrating thing was the checking process when we dropped the car off. The 'checker' checked cars who had arrived after us first and this was particularly frustrating as we were in a hurry.

Reviewed: May 17, 2019

Satisfied

Reviewed: Jan 31, 2025

Average, communicating in English was quite challenging.

Reviewed: Jan 26, 2025

great

Reviewed: Dec 8, 2024

excellence

Reviewed: Nov 25, 2024

Great

Reviewed: Nov 20, 2024

Excellent Service far more better than the other portals the best part of Wheego is they automatically adjust your price if gone lower, this is amazing

Reviewed: Dec 6, 2023

It's okay.

Reviewed: Nov 20, 2024

Satisfied

Reviewed: Oct 30, 2024

Good attitude, only a beginner's license is needed.

Reviewed: Oct 5, 2024

Extremely satisfied

Reviewed: Oct 4, 2024

Satisfied

Reviewed: Aug 28, 2024

best ever

Reviewed: Sep 25, 2024

bester Autoverleih

Reviewed: Sep 25, 2024

absolut beste App

Reviewed: Sep 25, 2024

sehr gut

Reviewed: Sep 25, 2024

Friendly during pickup, indifferent during drop-off.

Reviewed: Sep 17, 2024

ja war gut

Reviewed: Sep 25, 2024

the only complaint is the drop off together with all other companies, very crowded and slow with risk to exceed the contract deadline and lose the flight!

Reviewed: Sep 11, 2019

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.

Reviewed: Aug 16, 2019

Like: Clean car. quick and easy pick up and drop off
Dislike: Not anything I can fault

Reviewed: Sep 18, 2018

I couldn't rent the car I wanted - a Golf.

Reviewed: May 15, 2017

Satisfied, good service.

Reviewed: Jul 25, 2024

The process was quite simple and the staff was very attentive.

Reviewed: Jul 25, 2024

They changed the car that I have already booked but everything was perfect and I did not feel any inconvenience

Reviewed: May 10, 2024

The car rental company's service attitude is excellent! We arrived early and they still managed to accommodate us without pushing us to buy extra insurance. They respond quickly to issues via email. Highly recommend Alamo! Returning the car is easy; there's staff at the parking lot to collect the car. Remember to fill up the gas tank! I'm not sure if I have a fine yet, but the deposit should be refunded in about a month regardless.

Reviewed: May 2, 2024

Everything was fantastic

Reviewed: Mar 25, 2020

Extremely satisfied

Reviewed: Jun 4, 2020

The car quality wasn't great, I had to switch cars twice.

Reviewed: Oct 31, 2018

Good location

Reviewed: Jan 30, 2016

Was given a car in a group below what I had paid for and then offered an UPGRADE to the group I had paid for. I didn't accept the ”upgrade”

Reviewed: Nov 6, 2019

Like: He was very personable. Answered all my questions. Hopefully gave me a good deal.
Dislike: I needed more information on the ins and outs of the BMW.

Reviewed: Sep 13, 2018

The Hertz in Hamburg had very few cars. I reserved an automatic, but they were not prepared with the right vehicle at all. There were no automatic cars available. After waiting for two to three hours, they finally arranged an automatic car, but it wasn't the model I had booked. Very disappointing.

Reviewed: Nov 17, 2018

Booked a Volvo and paid, but was given a rear-wheel-drive Opel. The steering wheel struggled occasionally on the highway. Why not offer a free upgrade when the car is unavailable?

Reviewed: Sep 4, 2018

The car rental service was exceptional. Even though I couldn't understand what they were saying, I could feel their patience while they explained things to us. Just for that, it's a full score.

Reviewed: Jun 20, 2018

Like: Not only was I treated well, but I overheard how one of the other staff members went out of her way in assisting a couple who struggled with the language.

Reviewed: Jul 13, 2018

This company is terrible and untrustworthy. They pressure you into buying full insurance, tell you that there's no need for a vehicle inspection, and then charge you for pre-existing damages. It seems that the previous renter probably paid for the damage and now they are scamming new renters with full insurance to repair the car. Your company in Berlin doesn't even pay for parking fees and gets chased away. It's a disgrace that such a terrible company can exist in Germany and tarnish the country's reputation.

Reviewed: Sep 26, 2016

The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.

Reviewed: Jul 22, 2014