Guest reviews

• AVIS

  10 - "Satisfied"

• AVIS

  10 - "Very satisfied."

• GREEN MOTION

  8 - "No upselling, but make sure to check the contract carefully. Initially, the wrong return location was listed for one-way rental, but it was later corrected. Additionally, the deposit fee was charged directly to the card instead of being pre-authorized, and there was a loss due to exchange rate differences upon refund."

• Europcar

  10 - "Picking up the car at the counter at night was slightly slow, and a deposit was required, which they said would be refunded within two weeks. However, picking up and returning the car at the parking lot was very quick."

• Alamo

  10 - "Very satisfied."

• Cizgi

  10 - "The store staff Emir had an extremely nice attitude, patiently explained the vehicle's features, the car was new, and the return process was convenient."

• AVIS

  6 - "The pick-up process was quite fast, but the car provided wasn't a Mercedes Vito—it was a Fiat, which was bigger. When returning the car, they claimed it was dirty and wanted to charge over 4000 lira for cleaning. Luckily, we had spare time and cleaned it ourselves in 5 minutes, saving over 800 RMB."

• Cizgi

  10 - "Very satisfied"

• Enterprise

  10 - "Satisfied"

• 724 Rent

  2 - "Terrible location and poor service! The staff at the store refused to let me use their phone to call the police. I had to pay extra charges for mileage when extending my rental. The extra rental days did not include additional mileage, which also required extra fees! A horrible car rental company! Total scam!"

• Budget

  8 - "Satisfied"

• Cizgi

  10 - "Local Turkish companies are more affordable than international chains."

• GREEN MOTION

  10 - "It was an excellent car rental experience. The car rental company showed a SEAT model, but upon picking it up, I realized it was actually a Peugeot 5008. The car was easy to drive, a diesel vehicle with great power and uphill ability. It had spacious interior space, with the trunk able to hold four large suitcases and even some small backpacks. The vehicle was very new, and it performed wonderfully during the 2800+ kilometers of our road trip. The staff at the rental company were also very attentive. Overall, I’m extremely grateful and very happy with this car rental experience."

• Enterprise

  8 - "There was no staff at the airport counter, and the provided phone number was not answered. We had to ask a taxi driver to take us to the pickup location, which cost us 150 lira. Additionally, the vehicle did not match the model we ordered."

• Enterprise

  10 - "Satisfied."

• Budget

  10 - "Very satisfied."

• Enterprise

  10 - "Very satisfied"

• Alamo

  8 - "The car pickup process was not smooth and took 20 minutes of communication. The drop-off process was smooth and completed within 5 minutes."

• GOLDCAR

  10 - "Pretty good, everything went smoothly, and I didn't receive any fines."

• GOLDCAR

  6 - "All the documents were in the local language, which made signing feel uncertain."

• AVIS

  8 - "Had to wait nearly half an hour to pick up the car, but everything else was fine. Added extra insurance at pick-up, included a second driver, and upgraded the car model, which cost an additional 200+ per day. It's still better to buy full insurance in advance on QEEQ. Car replacement was very convenient, and the vehicle condition was good."

• Windycar

  10 - "The staff were efficient in handing over the car and provided very attentive service."

• Cizgi

  10 - "Very good."

• GREEN MOTION

  10 - "Great"

• Enterprise

  10 - "Very efficient"

• Europcar

  10 - "Excellent"

• Shouqizuche

  8 - "Overall, quite satisfied. Hopefully, the deposit will be refunded soon. Other car rental companies don't require a deposit."

• Cizgi

  6 - "Pick-up and drop-off were very convenient, and the process was quick. However, the car's condition was quite average. I got a C3 with a very soft chassis, making the ride bumpy, especially at high speeds. It felt unsafe, as if the wheels might fall off at any moment."

• Windycar

  10 - "Very satisfied, the attitude was excellent, and there was no upselling."

• Alamo

  10 - "Overall satisfied"

• Cizgi

  10 - "Very satisfied, excellent service."

• Budget

  6 - "Purchased comprehensive insurance for peace of mind, but at pickup the staff mentioned that in case of an accident, they wouldn't handle it directly. Instead, I would have to pay upfront and request reimbursement from Zuzuche, and there's also a deductible. Their explanation was not reassuring at all. Contacted Zuzuche customer service, and they also mentioned the deductible. Totally confused about the whole situation, but fortunately, the trip went smoothly without any incident."

• Windycar

  10 - "Quite satisfied, the staff's attitude was good and they seemed reliable."

• AVIS

  10 - "Satisfied"

• Enterprise

  8 - "The service was very professional."

• GOLDCAR

  4 - "The car was missing a trunk cover when returned, but it was already missing when rented."

• Pandora Car Hire

  2 - "The car rental company is located near the airport. The quality of the tires on the car I rented was poor, and during my trip, one of the tires burst on the road. Luckily, it happened near a gas station, which had a nearby car repair shop. The shop owner drove over to replace the damaged tire and showed me cracks on other tires as well. This scared me, and I ended up driving slowly for the rest of the trip. The tire replacement cost 1500 lira. The rental company initially agreed to reimburse me when I returned the car but then said they would refund it to my credit card. Later, they claimed the amount was deducted from the toll fees. After requesting the toll fee breakdown, I found that the 1500 lira wasn't deducted. The company then said that driving with a burst tire had damaged the rim, so they wouldn't reimburse the 1500 lira. In summary, the company refused to pay back the money."

• Alamo

  8 - "The service was quite good, and they can also speak English."

• AVIS

  4 - "Initially, the car pickup experience was pleasant, and the service was good. However, the car return process was extremely disappointing. After entering the airport, there were no clear signs, and there were no staff members at the return point. Even after contacting them to come to the departure hall, they never showed up. My flight was about to take off, yet they asked me to go back to the parking lot and leave the keys in the car."

• 724 Rent

  6 - "The attitude was mediocre, the deposit was directly charged, and the refund took a long time. I had to contact customer service to get it refunded. When it snowed, I asked to change to snow tires, but they said there were no automatic cars available."

• Europcar

  10 - "Europcar is very helpful. I changed my drop off location from the initial goreme location to the airport. Also, even at the airport, I dropped the car at the parking lot just outside departure gates and kept the key at the Car pick up area of Europcar in the departure. They were accomodative, friendly and went extra mile in fulfilling a smooth drop off. Very nice guys"

• Budget

  10 - "Satisfied"

• Hit Rent a Car

  6 - "No one was proactively available at the airport for pickup; I had to call after arrival to get the shuttle."

• Cizgi

  10 - "Very satisfied."

• Cizgi

  10 - "The rental company service is good. After exiting the airport, the counter is on the left. The instructions to pick up the car in the parking garage are very clear."

• Matcar

  10 - "The overall service was good, and they didn't require car wash during return."

• Alamo

  10 - "Extremely satisfied, exceeded expectations!"

• GREEN MOTION

  6 - "Booking a car is relatively convenient, but the actual vehicle model depends on the store. The procedure is cumbersome, taking nearly an hour, and there's strong promotion of additional insurance."

• GOLDCAR

  10 - "The rental process was smooth and convenient. Full tank pickup and return policy is great. The staff at the store were professional. Remember to confirm the exit when leaving with the car."

• Budget

  10 - "Quite good"