11 Car Rental Brands in Johor Bahru, Johor, Malaysia

Overall, not bad.

Reviewed: Sep 28, 2025

The overall service was excellent. They explained the basics of operating the car, how to open the fuel cap, which type of fuel to use, the exact location of the return office, and who to contact and what to do in case of an accident. Everything was thoroughly explained. The car was spotlessly cleaned, both exterior and interior. The vehicle's mileage was around 27,000 kilometers, which was reasonable, and the engine power was sufficient.

Reviewed: Aug 4, 2025

The pickup process was fast and the staff were very friendly. It was the Chinese New Year holiday, and they provided overtime service.

Reviewed: Feb 20, 2024

The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly. I will recommend Hertz, especially for their service and kind staff.

Reviewed: Jan 30, 2020

The lady we dealt with at Senai airport on both collection & drop-off was excellent. A great ambassador for Hertz - I believe her name is: Aqilah Fasyhah Binti Tumin. Based on our experience with her; we'd use Hertz again.

Reviewed: Jul 15, 2019

The staff handling the car return was very enthusiastic and nice.

Reviewed: Aug 31, 2025

The car I received had over 170,000 kilometers on it, and the brake pads were completely worn out and hadn't been replaced. I heard an abnormal noise halfway through the trip and went to the nearest repair shop to replace the brake pads. Luckily, the replacement didn't take too much time, but before that, it was nerve-wracking driving up and down hills.

Reviewed: Jul 18, 2025

Very convenient.

Reviewed: Jul 12, 2025

The process is convenient, and the staff are friendly and professional.

Reviewed: Jun 6, 2025

Excellent

Reviewed: Jun 3, 2025

Good service attitude and high efficiency.

Reviewed: Aug 25, 2025

Satisfied. The windshield was chipped by a stone on the highway. Called to inquire about the process, and the instructions were very clear.

Reviewed: Aug 5, 2025

Reviewed: Jul 31, 2025

The service was quite satisfactory.

Reviewed: Jul 14, 2025

Professional

Reviewed: Apr 16, 2025

Very satisfied

Reviewed: Mar 18, 2025

Arrived at the airport counter, signed the paperwork, and picked up the car without waiting in line. When returning the car, I accidentally left my Touch card inside. Retrieved it the next day—thank you!

Reviewed: Aug 4, 2025

Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.

Reviewed: Oct 30, 2024

Easy to communicate

Reviewed: May 24, 2022

Mush book agian

Reviewed: Dec 23, 2019

Car was brand new just driven couple of thousand km’s. I really enjoyed driving the car. Europe car has very tedious T&C’s which annoyed me quite a bit. Other than that I had very good first experience renting a car with them.

Reviewed: Nov 25, 2019

Booked a sedan car ended up with hatchback car, as I will need to carry some furniture stuff with the sedan I booked.

Reviewed: Nov 19, 2019

Reviewed: Sep 23, 2024

Very satisfied

Reviewed: Jul 31, 2024

The service attitude was excellent. Very efficient.

Reviewed: Jul 25, 2024

Very satisfied

Reviewed: Jul 12, 2024

Reviewed: Feb 16, 2024

Overall satisfactory

Reviewed: Sep 16, 2024

Five-star rating

Reviewed: Jul 24, 2024

The owner is quite nice.

Reviewed: Jul 22, 2024

Very satisfied. The process was simple and fast.

Reviewed: Mar 12, 2024

Reviewed: Aug 9, 2023

Average

Reviewed: Aug 9, 2020

quick and no-fuss pick-up and drop off for the car. the staff was very straightforward and showed all visible scratches and dents on the vehicle body, demonstrated all functions are working properly, like the signal lights.

Reviewed: Oct 15, 2019

Keddy by Europcar provided good condition car at affordable price. I would recommend other people to book from them. However, considering a lot of people need to pick up the car in the Jb city, the management should consider setting up a car pick point in Jb city.

Reviewed: Sep 17, 2019

1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.

Reviewed: Aug 3, 2020

Satisfactory

Reviewed: Aug 2, 2020

The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.

Reviewed: Feb 26, 2020

A lot of scratches on the car. Probably by the previous renter. One of the cheapest car rental company. Very recommended for some one visiting to the city for a couple of days. Overall is good.

Reviewed: Jan 8, 2020

Appointment for pick up the vehicle was at 9am, but the counter staff only arrived at 9.20am.

Reviewed: Jan 2, 2020

Had tyre punctual on our last day rental travelling back to jb from kl. Text for emergency assistance. Lucky nearby found a workshop, and told the spare tyre is different size, cannot use. Text emergency assistance and was kept blaming is our fault to damage tyre and offer ZERO solution.

Reviewed: Dec 2, 2019

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

Reviewed: Aug 13, 2019

The customer service is average.

Reviewed: Jul 20, 2019

Arrived early and the staff was very helpful in arranging the pick up. An upgrade was provided since the car booked was not available. Very satisfy with the company.

Reviewed: May 2, 2019

The car given was not what I have paid for due to availability. I was given a cheaper alternative and the car was very old.

Reviewed: Dec 27, 2018

Reviewed: Feb 24, 2019

Reviewed: Feb 24, 2019

There was no one at the counter when returning the car, and no contact number was provided. Waited for a long time and was about to leave to catch a flight when I encountered a staff member. The return process was quite simple in the end, but I almost missed my flight.

Reviewed: Jul 11, 2017