Had to wait for 15 minutes, no upselling, but the additional airport construction fee was as high as 15.6%. Don't trust the fees suggested during booking that should be paid on-site.
I never have an issue with Thrifty rentals.
This time due to the extreme cold weather, I asked for an snow tired vehicle. They upgraded me to an Infinite QX60 with Hertz. Thank you, it was a safe trip
Overall good experience, similar to Thrifty in the US. Thrifty lets us choose any car from the same category, but Avis assigns a specific car without the option to choose.
Like: We picked up a new 2018 Santa Fe with only 17km on it. It ran smoothly and we had zero issues with it during our 4000km trip around BC, Alberta and the states. We are very satisfied!!!
They didnt have a small car which is what i booked originally. They said i can get a SUV but i wanted a small car. So they had one small car which was returned and he said i could take that. The car was very dirty as it was never cleaned. However the customer service was great.
Minimal wait for shuttle between airport and rental location. Very good service. Lower prices in part due to off-airport location. No hassle over us providing our own insurance. No unexpected charges.
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