29 Car Rental Brands at Lisbon Airport (LIS)

Very good, I'm satisfied.

Reviewed: Apr 17, 2025

Good

Reviewed: Mar 5, 2025

The car provided by the rental company was exactly the same as the one I booked.

Reviewed: Dec 31, 2024

The car was in great condition and met all of our expectations

Reviewed: Oct 28, 2024

Apart from having to wait in line for a bit when picking up the car, everything else was very convenient.

Reviewed: Jul 19, 2024

Choosing Europecar for car rental in Germany was a great decision, and it turned out to be equally good in Portugal. I prefer avoiding complications, so I booked the basic insurance online and purchased full insurance on-site. If the car gets scratched in the parking lot, you don't have to worry since it's covered by the insurance. Returning the car was a bit tricky, as I had to circle around several times; the navigation was incorrect and I had to ask for directions. To find the return location, navigate to 'Arrival,' and you should see signs for 'Car Return,' or follow signs for 'rent-a-car.' Near the airport's arrival exit, there are fewer signs, so pay extra attention. If renting from an airport location, keep in mind that many lower-cost options might require a shuttle bus for pick-up.

Reviewed: Mar 25, 2025

The staff were enthusiastic, but the condition of the car was slightly poor.

Reviewed: Mar 1, 2025

The car model was upgraded for free, and it was a brand-new car with only 300km mileage in Lisbon. Major rental companies are located within the terminal, while local brands require a shuttle bus (operates every 20 minutes) to pick up the car outside the airport in a commercial area.

Reviewed: Feb 23, 2025

May be technically it is similar cars but when you booked Volvo xc60 “or similar” and get Citroen in the condition of dying old donkey it might be little bit disappointing.

Reviewed: Feb 14, 2025

Very satisfied, excellent service, the experience was great.

Reviewed: Jan 31, 2025

This company is a complete scam. They make every effort to find issues during car return—even a small scratch on a plastic hubcap is considered an accident, and they charged 600 euros for it. It's clearly a deliberate attempt to overcharge.

Reviewed: Mar 25, 2025

Excellent!

Reviewed: Jan 2, 2025

The car pickup process was fine, but it's been a week since I returned the car and still haven't received the invoice.

Reviewed: Oct 13, 2024

Very satisfied

Reviewed: Mar 20, 2024

No comment

Reviewed: Mar 13, 2024

They have the friendliest staff, very courteous and professional.

Reviewed: Mar 15, 2025

Six months after the service ended, I received an email requesting payment for a driver's license translation fee (which I did not use). The email also included a blank driver's license translation document.

Reviewed: Feb 18, 2025

Pretty good and very friendly.

Reviewed: Oct 7, 2024

I was initially worried about hidden charges after reading some reviews, but the service from Waygo was excellent. The pickup and drop-off were very fast, with no upselling or hidden fees. Highly recommended. Personally, I think whether there are issues depends on the specific rental company.

Reviewed: Sep 14, 2024

This is really the first time I've seen a rental company not trying to upsell anything. Impressive!

Reviewed: Feb 4, 2025

Very satisfied.

Reviewed: Mar 6, 2025

The person directing me to park caused me to scratch the car.

Reviewed: Feb 7, 2025

The company's service is excellent, very convenient, and the staff is very friendly.

Reviewed: Feb 4, 2025

So far, very satisfied. Will leave further comments after the deposit is refunded. The car rental company provides excellent service.

Reviewed: Dec 30, 2024

No aggressive upselling of insurance. The car pickup process was very quick.

Reviewed: Nov 24, 2024

Very satisfied

Reviewed: Mar 2, 2025

Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.

Reviewed: Feb 28, 2025

The car provided was relatively new and had good performance.

Reviewed: Feb 10, 2025

Good service, although the wait at the store was quite long.

Reviewed: Aug 25, 2024

Very good

Reviewed: Jun 14, 2024

It feels like fraudulent charges were involved. I chose this company because it seemed cheap, but at the airport, I couldn’t find the company’s shuttle bus or staff. I ended up on the shuttle of another company by mistake since they were located just next to each other on the same street. Their shuttle service was poor, and the staff who handled the car pickup process tried to upsell their own insurance for €370. Because I was confident in my driving skills, I didn’t buy it. However, in Malaga, Spain, while visiting Picasso's birthplace and art exhibition, the car parked in a normal parking lot was vandalized by locals, and the left side mirror was broken. I contacted the car rental company, and the staff advised me to call the police. With my poor foreign language skills, I tried calling the Spanish police twice, but they didn’t understand me and hung up each time as there were no Chinese-language services. Helplessly, I returned to Portugal. During the car return inspection, the staff told me that in addition to the broken left side mirror, there were scratches on the left wheel and damage to the tire. When I picked up the car, I followed the standard procedure and took photos of the car from all sides, including the front left, front right, back left, back right, and center. I carefully inspected areas like the bumpers and doors, but since the inspection was done indoors with poor lighting, I missed examining the tires and wheels. After taking the photos in front of the staff, I drove out of the parking lot and parked in sunlight to double-check the car. I noticed some minor scratches and informed the staff member who happened to come out. He told me the scratches were already noted on the car pickup form and assured me there was no need to worry. I didn’t inspect all four wheels or the rims in detail due to his assurance. However, at return, I was told that the damages, including the left side mirror, exceeded the €1,599 deposit I initially paid, which felt like a huge scam. Roughly calculated, the rental cost came out to €100 per day—ridiculously expensive. I hope other drivers who read my review won’t be misled by low prices. Small companies might have hidden traps waiting for you.

Reviewed: Mar 2, 2025

Very satisfied

Reviewed: Nov 17, 2024

The car rental company is very clean and well-located. The staff is professional and provides excellent service.

Reviewed: Feb 28, 2025

Very satisfied.

Reviewed: Jul 24, 2024

Na devolução do carro foi feito uma vistoria minuciosa e apontado um dano na roda do carro... um risco... Informei que na retirada o carro foi apenas entregue e não tem como garantir que o dano já estava, pois o funcionário só mandou vistoriar sem mostrar os danos do carro na tela do Tablet ou apontando visualmente, até achei que o carro estava ok. Qdo retirei o carro não fizeram uma vistoria comigo apenas pediram meu visto e entregaram as chaves. Se eu soubesse que tinha que olhar até um risco na roda do pneu com certeza eu faria Estão me cobrando 250 euros Já ligou um funcionário da qeeq no meu celular em inglês e falou com o atendente aqui da loja pedindo a versão deles. A qeeq ficou de enviar um e-mail já que não entendo mtooo inglês e até o momento nada. Estou me retirando da loja sem assinar o contrato de devolução por desacordo no processo de retirada. Fui informada verbalmente será descontado do caução o valor de 250 euros. No aguardo

Reviewed: May 23, 2024

Not bad, quite efficient.

Reviewed: Apr 9, 2024

I found the staff very efficient and capable the whole process was very painless would recommend using them again we had a very good experience.

Reviewed: Aug 22, 2023

The rental company aggressively promoted insurance, and their service attitude was very poor if you didn't purchase it. I calculated the insurance cost from the rental company, and it turned out to be similar to what was offered by the third-party platform. It’s better to buy directly from the rental company in the future because you don’t even have to pay a deposit after purchasing it. I initially rented a Toyota hybrid to save on fuel costs, but they gave me an old Spanish-made car instead, claiming it was the same class.

Reviewed: Feb 26, 2025

The car is pretty good and picking it up is convenient.

Reviewed: Dec 4, 2024

Very satisfied!

Reviewed: Nov 14, 2024

Extremely dissatisfied. Out of the 20 countries where I have self-driven abroad, this was the worst experience. On the second day of the rental, I lost the car key due to my own mistake. A local friend in Portugal tried to help me pick up a spare key from the airport, but I was told I had to go in person. So I took a taxi to the rental location at the airport, only to be told there was no spare key. I was then instructed to personally call the towing company and return to the car's location myself. I took another taxi back to the car and waited for hours. When the tow truck arrived, the towing company said the car must be taken to a repair shop, not the rental office. Additionally, I had to bear all the resulting fees (towing, key replacement, refueling, labor, road service, etc.) myself, as the insurance did not cover them. This was my worst car rental experience ever! Remember the name Alamo. Never rent from this company.

Reviewed: Nov 10, 2024

The actual rental company is Guerin.

Reviewed: Sep 10, 2024

Satisfied.

Reviewed: Feb 21, 2025

We couldn’t find the representative, but she came after few calls and asking for her. At the check-in we purchased the toll (he said we need to pay around 15eur) so we can use highways. During check-out they asked me for another 20 EUR for the toll?! So I told her I already paid for it and she said that was just the activation of the machine (thats not what he said....) so if you plan this trip, don’t buy it at the counter, but at the post office. Might be cheaper...

Reviewed: Sep 18, 2019

Very professional and standardized, no product upselling.

Reviewed: Feb 18, 2025

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

Reviewed: Jan 14, 2025

The store heavily promoted insurance and forced the rental of highway equipment.

Reviewed: Jan 6, 2025

Overall very satisfied. The car pickup process was a bit slow, but the service attitude was excellent, and all charges (pre-authorization) were explained clearly.

Reviewed: Dec 15, 2024

Very good.

Reviewed: Oct 18, 2024

The deposit was high, and I was required to purchase additional insurance on-site. The return process was slow, resulting in overtime charges.

Reviewed: Feb 2, 2025

Very good.

Reviewed: Dec 31, 2024

Staff a bit slow excellent car

Reviewed: Dec 27, 2022

No, I got Ford Fiesta instead of Mini Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.

Reviewed: Jan 12, 2020

Service was acceptable.

Reviewed: Oct 25, 2019

Very good, but the car's infotainment system is quite poor.

Reviewed: Jan 24, 2025

Very satisfied

Reviewed: Aug 23, 2024

The service was perfect

Reviewed: Jan 12, 2023

We wanted a small car for two people to get around, so we booked a small car. The car was ideal. Fairly new and in good condition.

Reviewed: Dec 19, 2024

Foi tudo positivo. Até agora.

Reviewed: Nov 14, 2024

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

Reviewed: Jul 22, 2024

In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car. The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.

Reviewed: Apr 28, 2024

Did not explained how to pay tolls in Portugal.

Reviewed: Dec 15, 2022

The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.

Reviewed: Aug 18, 2022

The queue time was quite long.

Reviewed: Nov 9, 2024

Excellent

Reviewed: Oct 22, 2024

I took a taxi to get there, and there were a lot of people in line. There were many service counters, but I waited for an hour to get the car. The service attitude was good. The first car had an issue with the tire, and it was replaced immediately after I pointed it out.

Reviewed: Aug 18, 2024

Pretty good.

Reviewed: Aug 4, 2024

I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.

Reviewed: Jun 26, 2024

It was ok… less

Reviewed: Sep 18, 2024

Counter staff tried to upsell to more expensive car, tried to sell insurance package although I had full insurance already

Reviewed: Aug 25, 2024

Satisfied, the company is legitimate.

Reviewed: Feb 26, 2024

Even though I bought full insurance through QEEQ, the counter still tries to upsell.

Reviewed: Feb 18, 2024

Great customer service. I'd rent from them again.

Reviewed: Apr 24, 2019

I rented a Mercedes A class. They gave me a KIA which according to Keddy/Europcar is similar. Probably first country in the world where a KIA is similar to a Mercedes. I paid for a Mercedes and didn't get it. They also said that your insurance would give me problems if I would have an accident so I needed to buy their insurance. Had to wait almost 2 hours before I was helped. Very bad!!

Reviewed: Mar 26, 2019

Satisfied

Reviewed: Aug 12, 2024

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

Reviewed: May 30, 2024

All good Thanks

Reviewed: Mar 26, 2024

Very satisfied.

Reviewed: Mar 7, 2024

very good service, car, price, location, friendliness!

Reviewed: Jan 7, 2024

Excellent

Reviewed: Jul 14, 2024

Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage.

Reviewed: Jul 9, 2024

Acceptable

Reviewed: Sep 13, 2018

The Europcar branch in Portugal is good, with excellent customer service.

Reviewed: Aug 23, 2018

Good, very helpful.

Reviewed: Apr 26, 2024

The charges did not relate to the QEEQ quote and were not adequately explained. Additional driver cost of €77.52 was not made clear. No idea why €80 was pending payment. No idea why we have been charged £68.49 since we returned home. Assume the £20.78 we have also been charged was for motorway tolls?? The car provided was a Seat Ibiza with 65,000kms on the clock. It was showing warning lights due to a faulty headlight. It was not in good mechanical order and was very noisy and sluggish under acceleration particularly uphill. We were surprised that it kept going for 2 weeks and over 1,000kms!

Reviewed: Jun 30, 2022

They can speak English, pretty good.

Reviewed: Apr 9, 2024

Very satisfied

Reviewed: Jan 8, 2024

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

Reviewed: Jan 12, 2023

Had to wait over 2 hours for my car... Very poor service...

Reviewed: Oct 19, 2022

Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...

Reviewed: Oct 19, 2022

Satisfied

Reviewed: Feb 27, 2024

extremely friendly staff and easy picking up progress, drop off also super efficient.

Reviewed: Dec 13, 2020

I waited for a long time than I expected. The staffs were kind.

Reviewed: Jan 21, 2020

I had to pay more for my car. They didn’t prepare automatic so i have to pay 25 euros more. Attitude of staff was good but the car was not good.

Reviewed: Jan 21, 2020

The pick up was super quick and we got upgraded at pick up, the car was great, completely new and worked as expected

Reviewed: Jun 7, 2023

Car was fine. Easy to pick up and drop off

Reviewed: Aug 22, 2022

They proposed me a electronic toll syst for the car, i accepted and then the car was not equiped. I went to the counter aftwr the return of the vehicle ans they refused to refund me the money i payed for the system. Now i have to email the company to beg a refund because of their mistake... What a mess...

Reviewed: Oct 13, 2019

Cart pick-up takes too long. I schedule car for 2:00pm. When I show up at 1:00pm I was told that my car will be ready at 2:00pm. After waiting one hour, I wait another 40 min to pick up car. I think there are not enough people to manage all reservations on time.

Reviewed: Sep 21, 2019

Car was in clean and in a good operating state and performed well.

Reviewed: Sep 18, 2019

Not enough people for too many clients, it took too much time to get the car!

Reviewed: Sep 6, 2019

Very good

Reviewed: Mar 31, 2022

The staff were very friendly, there was no upselling, and the pick-up and drop-off process was extremely smooth.

Reviewed: Nov 20, 2021

Everything was perfect excepts the fact that we’d had to wait for the company’s representative for another 30 minutes at the airport before we had picked up.

Reviewed: Oct 16, 2019

I think they advertise in bad intentions only to try to upsell you to a car you already should receive. This is unfortunate and deceiving practice by this company, I will never book again unless it's with a big name rental brand.

Reviewed: Jul 29, 2019

Great service and exactly what we wanted.

Reviewed: Jun 13, 2019

New cars, good people

Reviewed: Mar 31, 2020

A professional company.

Reviewed: Nov 19, 2019

the wanted car was not available, the car given was not comfortable to drive (Citroen c3 ). limited mileage was not made clear at time of booking

Reviewed: Aug 30, 2019

very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)

Reviewed: Feb 17, 2020

Amazing car amazing rental value

Reviewed: Sep 4, 2019

-Airport pickup scheduled for 1pm. They arrived at 1:45pm as they were "having lunch". -They were doing interviews at the desk. One girl, focusing on the application forms. -They did not have the car we reserved and attempted to give us a smaller car. -Had to pay €10 up front for car cleaning or pay more if not returned cleaned inside n out. -By the time we drove away, it was just past 4pm. Yup, 3hrs...

Reviewed: Jun 17, 2019

Need to answer the phones I arrived in the morning 0.8.30 no one there called phones 25 mins no answer then someone turned up no sorry nothing but the car return was very quick and hassle free

Reviewed: Jan 7, 2020

When I first took the car, I found that the charging port was broken. However, after reporting it to the rental company, they replaced the car for me. But the replacement car was a bit dirty and older.

Reviewed: Apr 4, 2019

Like: The rapidity of the service. And to have come back sound and safe. Also to gave an insurance from AXA that covers everything. And a very good price.
Dislike: I wanted a Renault clio and got a similar Peugeot 207, an old car which was evaluated lower with another cie. Thankfully, we had a good drive! It was difficult to find the place. With the sign bravacar, you should have easyrentcars signs It was unfortunately that we could get from Bravacar the eToll with highways . Thank you

Reviewed: Jul 20, 2018

At the end, there was additional fee included in the receipt.

Reviewed: Nov 27, 2019

I gave only 2 stars to the condition of the vehicle because the front tires were not in good condition, showing places with damaged rubber. Otherwise there were some scratches, but they were duly noted in the survey and there were no problems at the return.

Reviewed: Oct 7, 2019

The car itself was fine but on returning I had the car inspected. It was visually inspected and stated the condition was fine , the condition on fuel full to full it was confirmed this was fine on return. I requested as final invoice but the company stated it could not do this as there were road tolls to consider. It was stated that I would be email a invoice with in seven days. As I thought this never arrived and my bank statement shows I was invoice for £50 pound followed by £19 pounds. The £19 pounds I suspect was for road tolls the £ 50 pound was I suspect a spurious charge that the company are trying there luck on. This company if you look at there reviews have a very poor history of doing this but overall life is too short and its only £ 50 pounds . I will just have to be more careful in the future and not hire from the company again, As a overall review of how car hire operates car hire companies operate they request we sign for the condition of the vehicle , the vehicle is full of fuel and for any damages. Would it not be fair for the car hire company to also sign for this on return. I did ask for this but it was refused when I returned the car. Overall poor performance as £ 50 pound was taken from my account with no justification , no final invoice supplied and I personally think the company is just taking me for a ride but to be honest I can't do with the hassle of fighting it so I will live with it but will never use the company again - bit short sighted if you ask me. Any comment would be gratefully received and if you would like to justify the £ 50 was take as well as the £ 19 taken it would be an insight and we could take it from there

Reviewed: Sep 13, 2019

I got better car then I expected. Instead of Ford Focus, petrol, I got Kia Sportage 1.6 l diesel. Economical and in very good condition. However, even I returned car with the full tank, today is fourth day that reserved deposit for the fuel is not released . Still waiting.

Reviewed: Jul 12, 2019

Our flight was late I try to contact via e mail, phone, Facebook, what's app with no answer. Phone number also incorrect on the booking. Customer service closes at 5 pm but no good when that's the only number to call. 2nd time I used. 1st in Porto airport which is one of my worst experiences ever. But Lisbon was by miles superior. Car did have lots of scratches etc... But all in the paperwork so OK.

Reviewed: Jul 9, 2019

terrible service,forced to take insurance at desk

Reviewed: Jun 27, 2019

Oui bien sûr je m’attendais pas à voir une voiture neuve avec tout les options possible pour la tranquillité conduite et de la route merci

Reviewed: Jun 23, 2019

i was satisfied with the car and service. Pick up took to long because the first car that was presented was to small (we are a family of 6) This was resolved and for the rest everything was good.

Reviewed: Jul 19, 2019

Was late for the pick up. From you're website it says I would pick up the car and drop it from the airport, but instead they come pick us up and drop us off at the airport, which wasn't specified in the rental information.

Reviewed: Jul 10, 2019

Pick up at Lisbon airport was "pickup point" but I didn't know that and was looking for a desk. Luckily Global were looking for me and stuck around for 20 minute til they found me. Excellent staff, excellent service and an almost new car.

Reviewed: Apr 18, 2019

Pickup and dropoff locations are not clear.

Reviewed: Mar 22, 2019

It felt like an unreliable company; the instructions for pickup and drop-off were incorrect. Luckily, one of their staff had studied in Canada, so communication was smooth.

Reviewed: Nov 15, 2018

Too many additional charges

Reviewed: May 3, 2018

QEEQ is an essential tool for those who love self-driving and free travel. It's convenient and simple, with some cars even having speed limit alerts, and the prices are very affordable. Driving around the world to see different sceneries, you can experience different lifestyles in small villages and towns. If you want a deep and unique journey, come to QEEQ!

Reviewed: Apr 10, 2018

The location is a bit far, but the pickup was on time and the staff had a great attitude. They do try to sell insurance, just firmly decline if you don't need it.

Reviewed: Mar 30, 2018

The front desk is understaffed and inefficient, with a wait time of over an hour for car pickup. However, the return process is relatively smoother.

Reviewed: Jul 16, 2017

At the airport, you need to call to arrange a shuttle to the rental location instead of waiting at a fixed spot as instructed. An additional fee of 30 euros applies for service outside business hours, but they did not inform us of this in advance when contacted by phone.

Reviewed: Jun 21, 2017

The waiting time was a bit long, probably because business was good.

Reviewed: Jan 22, 2018

Excellent

Reviewed: Mar 11, 2015

Good

Reviewed: Sep 25, 2014