13 Car Rental Brands at Gatwick Airport (LGW)

Overall, it was a great experience. Initially, we were assigned a 9-seater Renault, but then we noticed many scratches on it. Worried about potential issues with returning the car at a different location, they agreed to let us wait for a while and swapped it for a Ford Tourneo. The car performed excellently during the 16 days. Returning the car was also very smooth. Full marks!

Reviewed: Jul 14, 2025

The car rental service was pretty good.

Reviewed: Jun 27, 2025

No need to wait in line; service is quick and immediate!

Reviewed: Nov 1, 2024

Very satisfied. My original reservation for a Volvo XC60 was upgraded to a Volvo XC90 by the store. The vehicle was very new, having only 5600 miles on it, and the trunk space was much larger compared to the XC60. The staff was professional and attentive.

Reviewed: Oct 20, 2024

Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.

Reviewed: Jan 26, 2025

Excellent

Reviewed: Jul 11, 2025

Satisfied

Reviewed: Apr 27, 2025

At the end of the hire, I was stunned to find out the collision damage waiver did not cover damage to the windscreen from a stone thrown up by another vehicle. Also an an exorbitant charge for the repair. At least 4 times the real cost of replacement of the windscreen!

Reviewed: Sep 30, 2024

Overall service is good.

Reviewed: Jul 29, 2024

Quite good

Reviewed: Jul 12, 2024

Very satisfied

Reviewed: Jul 6, 2025

The rental company provided a replacement car, which was even better than expected.

Reviewed: May 21, 2025

Avis are high quality established car rental company and staff very helpful.

Reviewed: Apr 20, 2025

They provided a free upgrade, and the car was in excellent condition, almost like a new car. The entire process was quick, and both pick-up and drop-off were very convenient.

Reviewed: Mar 3, 2025

An excellent experience.

Reviewed: Feb 7, 2025

This car rental company is really great. My English is average, and I am not familiar with UK road safety regulations. When picking up the car, a young Pakistani gentleman named NAVEED was extremely patient and helpful in explaining all the relevant details. He also helped me with other issues, taking over an hour before I finally left with the car. I am very grateful to him. The car was in excellent condition, easy to drive, and very fuel-efficient. Returning the car was also very simple and convenient—the staff did a quick inspection and even helped me load my luggage into the shuttle to the airport. It was a very enjoyable road trip.

Reviewed: Jun 22, 2025

Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.

Reviewed: May 23, 2025

The service was decent, but the car model did not match the description. The process was fairly quick, but the booked car was unavailable, possibly because we arrived too early. The deposit was excessively high, £1505. Purchasing their insurance might lower the deposit amount.

Reviewed: Feb 6, 2025

Slow, waited for a long time.

Reviewed: Aug 24, 2024

Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.

Reviewed: Sep 6, 2023

Very good. The car pickup process was quick, and the return procedures were convenient.

Reviewed: May 27, 2025

We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.

Reviewed: Apr 4, 2025

Good service attitude, no sales pitches, and convenient return process.

Reviewed: Mar 18, 2025

The clutch was very Strange. Very soft and the slip was very small. Next time I will go automatic gear.

Reviewed: Dec 26, 2024

It's quite convenient and within walking distance.

Reviewed: Oct 17, 2024

Good service.

Reviewed: May 27, 2025

Very satisfied

Reviewed: May 9, 2025

Very satisfied, I will choose their cars again next time.

Reviewed: Oct 6, 2024

The lady at reception was very enthusiastic and cheerful. Great positive energy.

Reviewed: Aug 17, 2024

Good, Gatwick is better than Heathrow.

Reviewed: Aug 12, 2024

The overall experience was excellent. QEEQ's customer service is very knowledgeable, and I've rented cars through QEEQ many times before. Extremely satisfied.

Reviewed: May 12, 2025

Satisfied

Reviewed: May 11, 2025

I purchased the Super Peace of Mind insurance from Zuzuche. When picking up the car, I showed the order and the printed insurance certificate (which included English terms) to the rental company staff, but the employee insisted on pushing their insurance, using various excuses to delay the process. The pickup process took an hour and a half. In the past, my car rental experience abroad typically took only around 20 minutes. Initially, I booked an Audi A3, but the rental company staff claimed they didn't have this model. They suggested that if I purchased their expensive insurance, I could get a free upgrade to a Mercedes C. After I declined, they informed me that the equivalent car would be a Honda. Early in the morning, it was still dark when we got to the parking lot, and we found the car was actually a Hyundai Bayon. The rental price for this model at the company was about 70% of the Audi A3 price. Since our itinerary was already set, we reluctantly accepted the vehicle. This bait-and-switch behavior is truly reprehensible. The return location provided by Zuzuche was incorrect. At the North Terminal, there was no staff present to accept the car. We had to take the airport train to the South Terminal counter to hand over the keys. Out of concern for potential disputes afterward, we requested the staff to inspect the car, but they were unwilling to go. Thankfully, there were no issues later. EUROPCAR is extremely poor in terms of integrity and service. Be cautious to avoid issues when renting from them.

Reviewed: Feb 14, 2025

When picking up the car, they kept trying to get us to upgrade and pushed extra insurance repeatedly, which we declined. They asked how many drivers we had, and I inquired if two drivers were possible. They said yes but didn’t mention the additional driver would cost over 190 pounds. We thought it was free! While promoting other services, they emphasized the charges, but they didn’t clarify this one. We only realized once back home that we were charged for it! Additionally, at pickup, they only told us the car's location and let us go find it ourselves without inspecting the car together. We discovered the car had visible scratches, so we took photos and videos ourselves and reported it to them afterward. During drop-off, their inspection was very thorough, and they pointed out the damage. Luckily, we showed them our photos and videos, and they conceded it wasn’t our fault. Glad we had been cautious about documenting it!

Reviewed: Feb 13, 2025

Europcar is trustworthy.

Reviewed: Nov 7, 2024

The rental location is not inside the airport, requiring you to walk to Bus Stop 12 (which is actually the farthest stop) for the shuttle to pick you up, so make sure to leave enough time. Since the car model wasn't one we were familiar with, driving it was quite inconvenient initially. To make things worse, shortly after starting, a tire pressure warning alert appeared. We called customer service, and they told us to find a repair shop ourselves. While in Birmingham, we thought of getting it checked at one of their local offices, but they said the car wasn't rented from their branch and refused to help. There were also one or two occasions when the oil warning light came on, which indicates the vehicle likely needs maintenance. Who would be responsible if issues occurred during travel due to such vehicle conditions? Next time we'll avoid cheap options and go for major car rental companies instead.

Reviewed: May 10, 2025

The extra insurance was super expensive. It was more than the rental price, which seems ridiculous.

Reviewed: Jan 14, 2025

The car rental process was smooth, the procedures were simple, and both pickup and return were very quick.

Reviewed: Nov 12, 2024

Messed up booking, but counter staff came through.... Took time nonetheless. Surprised (and somewhat mortified) to arrive at Greenmotion - obvs rebranded on App. Actually staff good this time (previously nightmare - fictitious damage - obvs. common as 3rd party insurance exclude them) anyways this time ok. Gave me 1/2 tank of free fuel for the delay.

Reviewed: Nov 4, 2024

Satisfied

Reviewed: Oct 31, 2024

Excellent

Reviewed: Dec 13, 2024

The car rental staff asked me to pay a deposit of £1950 with my credit card instead of using a pre-authorization when I picked up the car. After returning the car, I emailed them to request a refund of the deposit, but they claimed that the £1950 payment was just a pre-authorization. When I emailed again, asking them to check their bank payment records, they stopped replying. This is a scam car rental company.

Reviewed: Nov 12, 2024

Car was as booked and checking person was very helpful, freindly and efficient

Reviewed: Oct 10, 2024

The reserved car was not provided, and I was forced to pay an additional 605 pounds to get another vehicle. In total, I paid nearly 9000 yuan.

Reviewed: Sep 6, 2024

The staff are all very nice.

Reviewed: Jun 14, 2024

Avoid this company! The car model provided was completely different from the one I booked. When I arrived at the store, they told me there were no Benz cars available! They downgraded the car significantly, with a big price difference, offering only old and poorly maintained cars. They didn't refund the price difference adequately—such a terrible experience!

Reviewed: Oct 24, 2024

The flat tire wasn't detected, and it blew out after driving just a few kilometers. I waited five and a half hours for roadside assistance. Each time I called customer service, I had to explain the situation all over again. This was the worst experience ever.

Reviewed: Jul 15, 2024

The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.

Reviewed: Jun 17, 2019

1）I buy a super insurance at easyrentcars.com apps，arrive and take the car at budget，the budget staff sell me to buy the super insurance ，I show my phone to him I buy from the apps ，he said I didn’t buy the insurance ，just buy the basic insurance and show me his computer didn’t have super insurance record and tell me if the car damage ，I want to pay 1000 pounds，so I pay 22 pounds per day for the insurance ，I return to hotel and look the easyrentcars apps ，the claim condition is same as I buy at budget，so I buy the double insurance ，email to budget ，the budget services department reply me a long writings about theirs services how good ，but didn’t see can help me。 2）Take the car at budget ，the staff just give me the key ，and tell me in the car park ，I go to car park found a lot of time ，have a look the cars pumper had a lot scratches around the car，and start the car，table board show yellow signal ，the car is not really，then change another one，waste my time。

Reviewed: Jun 3, 2019

I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..

Reviewed: Jan 14, 2019

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

Reviewed: Aug 18, 2022

Not excited (

Reviewed: Mar 11, 2020

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

Reviewed: Mar 9, 2020

A1

Reviewed: Dec 11, 2019

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

Reviewed: Nov 28, 2019

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Reviewed: Mar 30, 2020

Best car hire company I have used, never heard of them before, but always will use in future

Reviewed: Mar 11, 2020

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Reviewed: Mar 10, 2020

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

Reviewed: Mar 6, 2020

Good service, they upgraded my car when I arrive with the huge luggage.

Reviewed: Feb 16, 2020

Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.

Reviewed: Oct 8, 2019

The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.

Reviewed: Aug 14, 2019

Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.

Reviewed: Jul 9, 2019

Needing an NI number to release a car is excessive (other companies don't ask for this). Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work. Car inspector rude. Drop off process took far too long but at least Worcester staff were professional

Reviewed: Jun 27, 2019

Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???

Reviewed: Jun 20, 2019

Great car with a high spec for no extra cost. Staff were helpful and friendly.

Reviewed: Jun 26, 2019

They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,

Reviewed: Jun 18, 2019

We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.

Reviewed: May 31, 2019

They have several names, to blame each name for poor service. But really its all the same company! I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are. Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby. Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money. DONT DO IT

Reviewed: May 25, 2019

Good

Reviewed: May 20, 2019

Better car than expected.

Reviewed: May 23, 2019

I felt that the extra protection insurance was not given as a choice. I was forced to purchase it as a requirement despite having a basic insurance on the vehicle and my personal travel insurance which would have covered me in a case of the accident or etc.

Reviewed: Apr 16, 2019

I had reserved an automatic car, but upon arrival, they said they only had manual cars available and I had to either accept it or switch companies. Being in a foreign country far from the airport, where could I find another company? Right-hand drive in the UK, and it's a manual... Luckily, I had solid training back in the day... The car they gave was also the most basic model... Additionally, I had checked earlier and the unlimited mileage was supposed to be £9, but upon arrival, they said it was £12. What choice did I have... Overall experience was below average.

Reviewed: Sep 26, 2018