11 Car Rental Brands at Birmingham Airport (BHX)

The overall service was very professional with no unnecessary upselling.

Reviewed: May 30, 2025

Few people, no queues, and it's close to the airport. There's a dedicated driver for pickup and drop-off, but you need to call them. The insurance fees are extremely expensive, significantly higher than typical rental companies, even exceeding the car rental cost. Suitable for experienced drivers who don't need insurance.

Reviewed: May 18, 2025

Excellent

Reviewed: Mar 22, 2024

Very satisfied! There was an issue with illegal parking, but the staff helped make a quick phone call to resolve it immediately. They were very friendly, and both picking up and dropping off the car were easy to find. It was a great experience overall.

Reviewed: May 17, 2025

Wonderful Hire co, very experienced

Reviewed: Nov 2, 2024

Alamo was excellent. All the staff were happy, motivated and professional. Wonderful service.

Reviewed: Aug 13, 2024

Very satisfied

Reviewed: Jun 19, 2024

Highly satisfied

Reviewed: May 24, 2024

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

Reviewed: Feb 20, 2025

No one answered neither on the phones nor in the mail when I had to extend the reservation.

Reviewed: Aug 5, 2020

Great service

Reviewed: Jun 3, 2020

The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.

Reviewed: Feb 1, 2020

The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.

Reviewed: Jul 28, 2019

The car had some minor issues at pickup, which were recorded beforehand. The fuel tank was not full at pickup, which feels a bit deceptive. The car is an A180 AMG, and the driving experience is good.

Reviewed: Nov 29, 2024

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

Reviewed: Sep 15, 2022

I rented from what was supposed to be Shouqi, but I didn't see any signs of the company the entire time. It was all Europcar. When I paid, they sneakily added some kind of insurance I didn't ask for. I had already purchased full insurance through the rental site, but they still charged me extra. I found out only when they deducted almost 100 pounds from me. We had a tire blowout and it took from 2 PM to midnight to get it fixed. They brought us to the car pickup point at Manchester Airport, only to tell us they didn't have the automatic transmission we asked for. I can't drive manual. They told us to come back before noon the next day to switch to an automatic, which ruined our first day's plans. The waiting experience felt like a comedy of errors. Sigh... In the end, it wasn't good.

Reviewed: Jul 19, 2021

Satisfied

Reviewed: Sep 22, 2024

Really helpful and friendly staff

Reviewed: Apr 25, 2022

The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again

Reviewed: Feb 23, 2020

They always recommend unnecessary things and it feels like they want to charge an extra insurance fee.

Reviewed: Dec 13, 2019

Quick, easy and polite service at the airport terminal. Thank you :)

Reviewed: Oct 28, 2019

Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.

Reviewed: Aug 14, 2024

Like: Every thing except wait times
Dislike: Nothing

Reviewed: Aug 29, 2018

Quick pick up and drop off. Staff ewere very efficient and friendly. Would highly recommend.

Reviewed: Jul 16, 2024

Very satisfied

Reviewed: Jul 3, 2024

would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads

Reviewed: Sep 23, 2019

Very good

Reviewed: Aug 20, 2019

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Reviewed: Jul 26, 2019

The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.

Reviewed: Sep 5, 2022

Easirent and Zara on the counter were super helpful and sorted me out when my phone didn't work. Very happy with them.

Reviewed: Aug 22, 2022

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

Reviewed: Dec 16, 2019

Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.

Reviewed: Nov 5, 2019

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

Reviewed: Oct 13, 2019

Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation). Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”. Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu. Extérieur du véhicule sale au moment de la location (l intérieur était OK).

Reviewed: Feb 28, 2022

I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.

Reviewed: Jan 9, 2020

They always upsell!

Reviewed: Jan 7, 2020

Excellent company

Reviewed: Dec 4, 2019

Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

Reviewed: Aug 29, 2019

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.

Reviewed: Aug 27, 2019

Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.

Reviewed: Sep 24, 2018

Terrible company. I booked a car for 9 AM, but due to some delays, I arrived 2 hours and 18 minutes late. They said there were no cars left. Such a big company doesn't even have one automatic car? And their attitude was awful, saying they only hold the car for two hours and after that you're on your own. The staff had a strange accent and gave unclear explanations.

Reviewed: Jul 1, 2018

Like: Easy
Dislike: High excess Long walk to collect car after 24 hour flight with luggage & 3 year old

Reviewed: Jun 10, 2018

Better than GREEN MOTION. Rented a Buick LaCrosse, but it was quite scary without the parking sensors.

Reviewed: Dec 15, 2016