Guest reviews

• Autostrad

  10 - "I am very satisfied. I rented the car during a peak period and waited for about half an hour. Returning the car was especially fast, took only 10 minutes. The rental car was very new. I had no accidents, violations, or car damage. The deposit was settled the day after I returned the car, with 73.5 dirhams (20.01 USD) deducted for toll fees."

• National

  10 - "Very satisfied! The pickup and return process was simple, and communication was smooth."

• Quick Drive

  10 - "Very satisfied"

• Thrifty

  10 - "Patient and attentive."

• Quick Drive

  2 - "The car condition was very poor, with the engine light turning on at one point during the trip. The rental company claimed to have WeChat, but in reality, they only had WhatsApp. Without WhatsApp, it was impossible to get in touch, and they kept shifting the blame. I did not receive any phone calls or emails regarding the confirmation of the return time. When I wanted to return the car early, the customer service directly said it was not allowed. I told them I wouldn't make my flight, and they responded with no solution and a very bad attitude. Additionally, due to high temperatures, the battery and engine warning lights kept flashing. When I called the rental company, they insisted I send them a video via WhatsApp for verification. So, does that mean without WhatsApp, there's no way to communicate with you?"

• Autostrad

  2 - "Extremely dissatisfied. The car model I booked was unavailable when I arrived, and they gave me a fake four-wheel drive instead of the real one I reserved. They also aggressively pushed for additional insurance during the rental process, claiming that if I didn't buy it, I would need to pay a higher deposit."

• ACC

  10 - "Delivered the car to the airport for pickup, very thoughtful."

• Thrifty

  10 - "Good, no upselling."

• Hertz

  10 - "The service was very good."

• Autostrad

  10 - "Quite satisfied."

• Autostrad

  10 - "The pick-up and drop-off processes were very smooth."

• One by one

  10 - "Smooth process and great car."

• Thrifty

  10 - "Smooth communication in English, very efficient. The car was prepared in advance, and they provided important notes and an emergency contact number before driving off."

• ACC

  10 - "Very satisfied."

• Autostrad

  2 - "The renter's bank card had expired, and they used a colleague's credit card to pay the deposit. The rental company forcibly required them to purchase additional insurance, otherwise they were not allowed to pick up the car."

• Rental24

  7 - "They charge me again and I told them that I pay only for the deposit not the hire price which I already payed."

• DRIVUS

  6 - "The service was fine, communication needs to be done via WhatsApp."

• Shouqizuche

  10 - "Great, the car was new and clean."

• ACC

  10 - "Very good and satisfying."

• Thrifty

  10 - "Very good."

• ACC

  10 - "Communication was smooth throughout since dealing with fellow countrymen, and there were no dishonest practices like with some other rental companies. Very satisfied! Renting a car is definitely more convenient than taking a taxi."

• Autostrad

  10 - "Very good"

• DEMACIA RENT A CAR

  10 - "Very satisfied"

• One by one

  10 - "Extremely satisfied!"

• ACC

  10 - "Very good"

• Hertz

  10 - "Very good, probably because it wasn't a holiday. There was no queue and the process went smoothly. Bought insurance in the store at a relatively low price, and the vehicle was upgraded to a Toyota CH-R hybrid. Easy to drive and fuel-efficient. No need to clean the car when returning it (it was fairly clean). Really like Hertz!"

• ACC

  10 - "Good"

• Alamo

  10 - "Very good and new car "

• Budget

  7 - "Nothing other than the unknown deduction and everything else was great "

• Alamo

  10 - "It was my first time renting a car abroad, and the overall experience was good."

• ACC

  10 - "Very satisfied!"

• Alamo

  10 - "The pick-up and drop-off process was quick and convenient, and the vehicle was upgraded from a subcompact car to a compact SUV."

• DRIVUS

  10 - "Drivus were very courteus and helpful. They assisted me with the traffic fines and were very considerate"

• Autostrad

  10 - "Extremely satisfied."

• Budget

  10 - "Very good, convenient, and easy to find."

• Thrifty

  8 - "Good"

• ACC

  10 - "Excellent"

• ACC

  6 - "1. ACC car rental company is not located inside Dubai Airport; both pick-up and drop-off require around a 15-minute wait. The store is approximately 2km away from the airport. 2. They deliver the car to the terminal pickup area, but the rental company requires customers to pay the airport parking fee, about 30 Dirhams. This is the first time I've encountered this situation after renting cars multiple times at Dubai Airport. 3. The drop-off is in a nearby street, and it's impossible to see where the store is located—perhaps I truly couldn't find it. I recommend Zuzuche verify this matter. Someone will drive you to the terminal, but I have slight social anxiety and am uncomfortable engaging with people like this. 4. Although the car I initially chose was accurately provided, its condition was a bit old, and the first day driving it, the dashboard showed a wrench icon indicating maintenance. When I reported this to the rental company, their response was: to wait until the car is returned to conduct repairs... It is indeed quite cheap, and the staff is relatively polite. However, it's a typical business strategy targeting fellow countrymen. From now on, I definitely won't support such businesses anymore unless there are genuine improvements and truthful practices. Please avoid vague strategies."

• ACC

  8 - "Not bad"

• Budget

  10 - "Very satisfied, great service."

• One by one

  10 - "The service was excellent!"

• Enterprise

  10 - "Excellent"

• Autostrad

  6 - "The staff at this store does not consider customer needs at all. For the second renewal, I still had to go to the location in person. Moreover, they are very unprofessional. I booked again, but they refused to change the car. They also charged additional fees. Most of the vehicles are old models without screens. Please think carefully before renting."

• ACC

  6 - "The service was very good, but the car's condition was average. The staff were Chinese and very friendly, reaching out via WeChat as soon as I placed the order. However, the car's condition was not as good as expected. The display screen showed a maintenance or service alert, and the engine noise was quite loud for a car with such low mileage."

• Autostrad

  10 - "Satisfactory"

• Autostrad

  10 - "Satisfied"

• Thrifty

  10 - "Very satisfied."

• Alamo

  10 - "It's good."

• Alamo

  10 - "No upselling, everything was fine."

• ACC

  10 - "Pretty good! I've already recommended it to friends. Self-driving is truly the best way to explore a country, but you need a skilled driver to make it work."