Guest reviews

• Hertz

  10 - "Super satisfied with the whole experience."

• Europcar

  10 - "Absolutely love it! The diesel 4WD is amazing to drive, easily hits over 200km/h on Germany's autobahn, and it's super fuel-efficient at just 5.6L per 100km. The space is huge, back seats can even be used as a bed. Handles snow effortlessly, plus it has a seat massage function which makes long trips so comfortable. One tank of fuel covers 1100km!"

• Europcar

  10 - "Very satisfied."

• Thrifty

  10 - "Fuel consumption at 5.6 liters, one tank lasted through Friedrich, Bern, and Geneva."

• Alamo

  10 - "The pick-up and drop-off process was easy and efficient."

• Budget

  10 - "Pretty good."

• Avis

  10 - "No waiting in line when picking up the car, and the vehicle was already prepared."

• Hertz

  10 - "Great attitude, everything went smoothly."

• Europcar

  10 - "Very good"

• Hertz

  8 - "The waiting time during peak hours is a bit long, and there is only one staff member at the regular counter, so you need to allocate about an hour for the process. However, the overall procedure is quite quick, with both the rental and return contracts sent directly via email. The staff mentioned that if you notice any issues with the car during pickup, take photos to record them and report back during the return process. The whole service is fairly professional. The car provided was very new and well-equipped. I rented a compact automatic car, and they gave me a Toyota CHR hatchback with a hybrid system. The trunk space was large enough to fit two 24-inch suitcases without any problem. Very good experience!"

• Europcar

  10 - "The car was in good condition and the service was excellent."

• Europcar

  8 - "You need to take a shuttle bus to the P51 parking lot to pick up the car."

• Alamo

  10 - "Easy to locate at Geneva Airport. The car provided was a different brand but very new and had no issues driving. Highway tolls are already included, highly recommended! Make sure to bring a USB cable."

• Europcar

  10 - "Efficient"

• Europcar

  10 - "Very satisfied. They are patient, fluent in English communication, and have a great attitude."

• Alamo

  10 - "Alamo offers good value for money."

• Hertz

  10 - "Very good!"

• Shouqizuche

  10 - "The car was in excellent condition."

• Europcar

  8 - "Initially, they gave me a Q3, which I said was too small, so they switched it to a Tiguan. They recommended I purchase insurance, but I declined. The car had minor scratches, so I recorded a video of the car beforehand. During the return, they did a simple check, walked around the car, and checked the fuel gauge, then said everything was fine, which was great. In the end, there were no additional charges."

• Europcar

  10 - "Overall good."

• Europcar

  10 - "The service was very professional and communication was smooth."

• Europcar

  10 - "Very satisfied, will choose this company again next time."

• Alamo

  10 - "It might be because I arrived early, there was only one staff member, and the wait was a bit long."

• Europcar

  10 - "The staff at the front desk were friendly. The Bern branch is small, so there's no need to queue."

• Europcar

  10 - "Very satisfied, no extra charges. The staff was very helpful, especially when assisting with the installation of the child seat."

• Hertz

  10 - "The location is easy to find, the staff are very efficient, and most importantly, there was absolutely no upselling or additional charges."

• Hertz

  10 - "Perhaps because I purchased full insurance from the car rental company, there was no upselling throughout. However, there was an upgrade during pick-up due to a lack of vehicles, and during drop-off, there was only one staff member, so it was quite slow."

• FLIZZR

  10 - "The front desk staff was quite patient. Despite our limited English skills, the three of us communicated together and he answered all of our questions. During the process, he suggested we upgrade the car, concerned our luggage might not fit, but we declined. It turned out to be a bit cramped, but overall the experience was good."

• Hertz

  10 - "Easy car pickup and drop-off, great experience"

• Europcar

  10 - "The car pickup process was efficient with no upselling throughout. They just asked if insurance was needed, and after saying no, I could directly go to the parking lot to collect the car. The process here is quite flexible—you're given the keys and can inspect the car yourself. Since pre-existing scratches on the car are unavoidable, to prevent disputes, I followed QEEQ app's suggestion to take photos and upload them to the app. It's recommended to take close-ups and videos of any existing scratches, including the interior."

• Hertz

  10 - "The staff were very friendly. Just remember to take plenty of photos. They claimed our tire was scratched and wanted to charge for damages when returning the car, but luckily we had taken photos at pickup. Remember to include the store in the pictures and confirm the photo location. Once both photos were sent to the staff, the return process was very quick and successful."

• Europcar

  10 - "Good, just a few steps from getting off to picking up the car."

• Europcar

  10 - "There were hardly any people, and the elderly lady provided excellent service."

• Hertz

  10 - "The service was excellent, and both picking up and returning the car were very convenient."

• Hertz

  10 - "Satisfied"

• Alamo

  10 - "Excellent service."

• Hertz

  10 - "Very satisfied, highly recommended."

• Europcar

  10 - "I am very satisfied with the car rental service. The car was in excellent condition and very comfortable to drive. I will choose this company again next time."

• Hertz

  10 - "Extremely satisfied"

• Hertz

  10 - "The attitude of the female receptionist was average, but everything else was fine."

• Europcar

  10 - "It was such an amazing experience! The staff were incredibly patient and enthusiastic. Due to personal reasons, I didn't plan my time well and then encountered a traffic jam, so I felt I might be late. I called the company in advance since, in Europe, if you delay someone's off-duty time, you typically have to pay a 50-euro fine (please take note of this!). However, the person handling both my car rental and return was so kind. Earlier, he had noticed I was a woman traveling alone and had helped carry my luggage to the car. Even when I delayed his off-duty time during the return, he waited for me in casual clothes and didn't charge me any fees. Sometimes, the kindness of strangers can be so touching. It was truly heartwarming!"

• Thrifty

  10 - "Fast service, no hidden charges, no upselling."

• Europcar

  10 - "Friendly attitude and efficient service!"

• Hertz

  10 - "The car was in excellent condition, and the staff at the counter were friendly and helpful! Highly recommended."

• Hertz

  10 - "Excellent service! The staff member was incredibly kind and had a great attitude. She spoke English fluently throughout the entire process and was very polite while guiding us. Additionally, she didn't charge me for the highway sticker."

• Thrifty

  10 - "The service was excellent. The originally booked BMW 5 Series broke down, and they initially offered me a BMW 3 Series. After I expressed my dissatisfaction, they upgraded me to a Lexus RX450 SUV with only 1,880 kilometers driven."

• Hertz

  10 - "Very good service. Especially when we returned the car an hour late, they didn't charge us for an extra day. Originally, we reserved a Polo, but they upgraded us to a high-end EV version of the Yaris instead, which included features like lane departure warning, emergency collision avoidance, and a rearview camera. The car was also easy to drive, though on the last day the tire pressure was low, so we went to a gas station and refilled it ourselves."

• Hertz

  10 - "Very satisfied"

• Alamo

  10 - "The car rental company is pretty good and efficient. Both QEEQ and Alamo provided excellent service. However, the car we received for this trip had issues. The Renault Clio's radio suddenly turned its volume to the maximum while driving on the highway, which was incredibly loud and dangerous, and we couldn't adjust it. After several minutes, the issue disappeared when we slowed down, but we didn't dare to use the car's system for the rest of the journey."

• Hertz

  10 - "Booked a POLO but was pleasantly upgraded to an XC60, a shiny nearly-new car. Since I opted for full insurance on the platform, there was no sales pitch throughout the process."