Guest reviews

• Budget

  10 - "Fast and convenient"

• Enterprise

  4 - "I left my pillow in the car, but the rental company said they didn't see it, and even if they did, it would have been thrown away."

• Enterprise

  10 - "Very satisfied"

• Enterprise

  10 - "Excellent"

• Enterprise

  10 - "Very good."

• OK Mobility

  10 - "Excellent, they helped solve many issues, such as not having a credit card temporarily."

• AVIA

  2 - "They claim to offer a no-deposit option, but you must purchase a mandatory €159 insurance to waive the deposit; otherwise, the deposit is €1700. When I returned the car, one staff member kept complaining. I parked a bit too close to the neighboring car on the driver's side, and he, unable to squeeze in due to his size, started questioning how I parked and why it was done this way. Furthermore, when returning the car, we were in a hurry to catch a flight, and I asked if he could speed up. He rudely responded with comments like 'You should have come earlier. We don't care, you must plan ahead.' His attitude was extremely poor. While waiting for him to check the car, he even unlocked our car doors to show another customer, explaining things like 'This car is this or that,' which added to the negative experience. If giving zero stars were possible, I would have done so."

• AVIA

  2 - "This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers."

• Alamo

  10 - "The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs."

• AVIA

  10 - "The service was excellent, and the staff was incredibly friendly."

• GREEN MOTION

  6 - "Mediocre!"

• Sicily By Car

  10 - "The staff provided good service, but the explanations and guidance for crossing borders were not very detailed. If you plan to cross borders, it's recommended to ask more questions and confirm the details."

• Enterprise

  10 - "Satisfied"

• Alamo

  10 - "The staff were very friendly and professional! Both the pick-up and return processes were quick!"

• AVIA

  8 - "The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded."

• CARWIZ

  6 - "The service attitude is relatively enthusiastic, and you can see the location after walking a bit from the airport. However, they might strongly insist on you buying insurance; otherwise, you need to pay a deposit of nearly 1,000 euros."

• AVANTCAR

  10 - "The service was excellent."

• CARWIZ

  10 - "Very satisfied"

• AVIS

  4 - "1) Encountered some issues on the road and called for assistance but didn't receive any help.
  2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable."

• Last Minute

  10 - "The service was excellent, both staff members were handsome and worked efficiently."

• MACK

  8 - "It's best to contact the staff in advance before picking up the car. We arrived at the scheduled time but couldn't find the staff. After calling them, they drove over. The return location is near the old town, and parking was difficult to find. The staff told us to park in front of a restaurant, but we noticed a 'No Parking' sign there at first, so we specifically found another parking spot nearby."

• GREEN MOTION

  10 - "It might be the off-season. We got a T-ROC, which has more space. Paid a €69 cross-border fee, and had no issues traveling to Montenegro and Bosnia."

• Thrifty

  10 - "I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing."

• RIGHT CARS

  10 - "Fast service"

• AUTOWILL

  10 - "Quick and efficient, the car was in great condition with no upselling."

• AVIA

  8 - "Very good"

• Enterprise

  10 - "There was no Yaris available at pickup, so we were given an Opel Crossland SUV at no extra charge. The vehicle condition was thoroughly explained, and we were asked to carefully inspect the car. Both the interior and exterior were very clean. When we noticed the windshield washer fluid was empty, it was immediately refilled. The car had lane markings and a backup camera. During the 7-day rental, there were no issues such as strange noises, vibrations, malfunctions, or tire pressure problems. Even on steep roads in Brac Island and Kotor, the car did not roll back. Fuel consumption averaged around 8 liters per 100 kilometers. Overall, the car was safe and reliable, and we were very satisfied."

• AVIA

  10 - "Avia's service is quite reliable and follows standard practices. When picking up the car, they clearly informed me that purchasing additional insurance could reduce the compensation required in case of an accident. Confident in my driving skills, I chose not to buy extra insurance, and there were no unnecessary troubles during the car return."

• Enterprise

  10 - "Overall good experience, very convenient, the car was relatively new, and it had CarPlay."

• Active Rent A Car

  10 - "The service was quite good."

• CARWIZ

  6 - "The deposit was too high and the refund process was too slow! A week has passed since I returned the car, and the pre-authorization still hasn't been released!"

• GREEN MOTION

  10 - "Booking was smooth. First time renting from Green Motion, but it feels like there's still a gap compared to major companies."

• CARWIZ

  10 - "The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind."

• Keddy by Europcar

  8 - "The staff at the pickup location were friendly, but when I arrived around 7 o'clock, there was no one there, just a phone on the desk, and I waited for 10 minutes. Picking up the car at Croatia Airport was convenient and the staff were welcoming. At Venice Airport, the pickup is on the rooftop, which requires good driving skills for larger vehicles."

• AVIA

  8 - "The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless."

• Sicily By Car

  8 - "The rental company was fine, but QEEQ provided completely incorrect information, at least three years outdated."

• Enterprise

  10 - "Extremely satisfied!"

• RIGHT CARS

  10 - "Very satisfied."

• GREEN MOTION

  10 - "No upselling, thorough pickup and drop-off process, complete paperwork, very convenient."

• Alamo

  10 - "Overall not bad, but the condition report for pickup and return didn't match the actual situation, and the staff filled it out casually."

• GREEN MOTION

  2 - "This was the worst car rental experience I've had abroad. Hidden charges were involved: upon entering the store, I was charged €35, and another €30 when returning the car. I mentioned the fuel wasn't full when renting, and the staff told me to take a photo, but later they refused to acknowledge it and forced me to pay €30. We were in a hurry to catch our flight, so we had no choice. Poor service overall."

• MACK

  10 - "Extremely satisfied!"

• Enterprise

  6 - "Do not add extra insurance. An additional 500 yuan deposit was charged. It would be better to have Chinese-language services for Chinese tourists."

• GREEN MOTION

  2 - "The agreed pickup time was 5 PM on September 5th, but we arrived at 2 PM. There was only one staff member at the store who insisted that we could only pick up the car at the scheduled time, 5 PM. When we returned at 4:30 PM, the door was locked, and there were no staff present. We contacted the customer service of ZuzuChe, and they informed us that the car would only be available at 8 AM the next day. As a result, we had to spend an extra night's accommodation waiting for the car. Now, it's October 4th, and my rental deposit of 1,500 EUR has still not been refunded. Please have ZuzuChe's customer service follow up to find out what the issue is."

• MACK

  8 - "The staff are friendly, and the pick-up and drop-off process is simple."

• MACK

  6 - "Picking up the car was easy, and the vehicle was in good condition. However, the drop-off location was changed multiple times, causing inconvenience to customers. Additionally, the wait time for returning the car was too long."

• Keddy by Europcar

  4 - "We had five people, booked a seven-seater Mercedes, but were given a nine-seater Renault. This caused quite a bit of inconvenience for parking during our trip, especially since parking in the city is already difficult. We ended up having to park in a parking lot. I recall that the rental deposit mentioned by Zuzuche was 500 euros, but they charged us 2000 euros. They said the deposit would be reduced to 500 euros only if we purchased their insurance. Since we were in a hurry, I didn't argue. The mileage and fuel level on the order were incorrectly marked, and the car we received had visible scratches and dents that hadn't been repaired. Anyway, I documented everything to prepare for any potential deductions."

• AVIS

  10 - "Great service."

• Garage No.1

  6 - "The staff were indifferent and impatient. To sell insurance, they even made false claims, saying that they do not recognize any insurance purchased on the Zuzuche platform. They claimed that if you don't buy their insurance, any damages would be directly deducted from the deposit, and you'd have to handle the reimbursement through Zuzuche insurance yourself. However, their quote clearly includes various insurance options!"

• GREEN MOTION

  10 - "Simple, quick, no insurance upselling."