26 Car Rental Brands at Zagreb Airport (ZAG)

Excellent

Reviewed: May 4, 2025

Satisfied

Reviewed: Feb 1, 2025

Extremely satisfied!

Reviewed: Oct 10, 2024

Do not add extra insurance. An additional 500 yuan deposit was charged. It would be better to have Chinese-language services for Chinese tourists.

Reviewed: Oct 5, 2024

Very convenient

Reviewed: Jul 17, 2024

Excellent, they helped solve many issues, such as not having a credit card temporarily.

Reviewed: May 2, 2025

This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.

Reviewed: Apr 8, 2025

The service was excellent, and the staff was incredibly friendly.

Reviewed: Mar 27, 2025

The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.

Reviewed: Dec 4, 2024

Very good

Reviewed: Oct 17, 2024

The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless.

Reviewed: Oct 12, 2024

The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.

Reviewed: Apr 2, 2025

Very satisfied

Reviewed: Aug 25, 2024

Extremely satisfied

Reviewed: May 15, 2024

Very satisfied

Reviewed: Apr 23, 2024

Excellent experience for my first car rental. They even upgraded the vehicle for free with no upselling or hidden costs. The process of exchanging the car was straightforward without any unnecessary hassle. Highly recommend this company.

Reviewed: Aug 25, 2020

Mediocre!

Reviewed: Feb 27, 2025

It might be the off-season. We got a T-ROC, which has more space. Paid a €69 cross-border fee, and had no issues traveling to Montenegro and Bosnia.

Reviewed: Oct 25, 2024

This was the worst car rental experience I've had abroad. Hidden charges were involved: upon entering the store, I was charged €35, and another €30 when returning the car. I mentioned the fuel wasn't full when renting, and the staff told me to take a photo, but later they refused to acknowledge it and forced me to pay €30. We were in a hurry to catch our flight, so we had no choice. Poor service overall.

Reviewed: Oct 8, 2024

The car had brake light warning that kept coming on. I called to inform and the guy quite angrily said it’s a new car. True but brake light warning is alarming. On returning the car I asked for an upgrade due to the HUGE inconvenience. He laughed at the idea. Then he gave me a car with zero gas in it. The guy was rude and dripping with bad attitude. Disgusting. I made him put it in writ hat I return the car empty. Overall a very disturbing experience.

Reviewed: Jul 26, 2022

Except for picking up process at Zagreb airport, their services were fully satisfied like a Japan, including pre-informations before rent. Especially they provided me higher graded car than reserved. I'd like to utilize their service again in the future and strongly recommend.

Reviewed: Nov 8, 2019

The service was excellent.

Reviewed: Nov 16, 2024

Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.

Reviewed: May 14, 2024

The staff was very friendly, and he was a handsome guy.

Reviewed: Oct 9, 2021

The car was great, the way I wanted it! It was my second time using the Avantcar, and next time I will, of course!! I recommend to everyone!!!!!

Reviewed: Oct 8, 2021

The insurance bought domestically is not recognized locally. Additional packages need to be purchased.

Reviewed: Oct 30, 2019

1) Encountered some issues on the road and called for assistance but didn't receive any help.
2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.

Reviewed: Oct 28, 2024

Friendly service and detailed introduction

Reviewed: Jul 13, 2024

Avis continues to provide top notch service for a great price.

Reviewed: Jan 3, 2024

The car was quite old and worn out, usually you get better quality from AVIS. Noises coming from the gearbox, brakes but in the end it did its job. I had to point out damages before departure as they were not marked. Staff was nice.

Reviewed: Jun 28, 2023

The car was better than I expected. Amazing service from Avis

Reviewed: Oct 13, 2020

The service was excellent, both staff members were handsome and worked efficiently.

Reviewed: Oct 28, 2024

Excellent! Will rent again next time.

Reviewed: Sep 19, 2024

I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.

Reviewed: Oct 20, 2024

Quick and efficient, the car was in great condition with no upselling.

Reviewed: Oct 18, 2024

Very satisfied.

Reviewed: Aug 22, 2024

The service was quite good.

Reviewed: Oct 15, 2024

Excellent service, the staff for pick-up and drop-off were very nice and easy to communicate with.

Reviewed: Aug 9, 2024

The rental company was fine, but QEEQ provided completely incorrect information, at least three years outdated.

Reviewed: Oct 10, 2024

We had five people, booked a seven-seater Mercedes, but were given a nine-seater Renault. This caused quite a bit of inconvenience for parking during our trip, especially since parking in the city is already difficult. We ended up having to park in a parking lot. I recall that the rental deposit mentioned by Zuzuche was 500 euros, but they charged us 2000 euros. They said the deposit would be reduced to 500 euros only if we purchased their insurance. Since we were in a hurry, I didn't argue. The mileage and fuel level on the order were incorrectly marked, and the car we received had visible scratches and dents that hadn't been repaired. Anyway, I documented everything to prepare for any potential deductions.

Reviewed: Sep 22, 2024

Very smooth process with friendly staff, who also informed me about the deposit refund timeline.

Reviewed: Aug 14, 2024

We received a brand new and upgraded VOLVO, amazing!

Reviewed: Jul 28, 2024

Dissatisfied

Reviewed: Jul 5, 2024

Very satisfied, staff provided clear instructions and were friendly and polite.

Reviewed: Jun 26, 2024

The staff were indifferent and impatient. To sell insurance, they even made false claims, saying that they do not recognize any insurance purchased on the Zuzuche platform. They claimed that if you don't buy their insurance, any damages would be directly deducted from the deposit, and you'd have to handle the reimbursement through Zuzuche insurance yourself. However, their quote clearly includes various insurance options!

Reviewed: Sep 20, 2024

Convenient and efficient, good vehicle quality, and the staff at the counter and elsewhere were very nice.

Reviewed: Aug 15, 2024

The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.

Reviewed: Aug 15, 2024

If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.

Reviewed: Aug 14, 2024

The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.

Reviewed: Aug 10, 2024

1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.

Reviewed: May 16, 2024

Very satisfied, the car is in good condition.

Reviewed: May 17, 2024

Scam

Reviewed: Aug 23, 2022

Satisfied

Reviewed: Jun 26, 2019

Good

Reviewed: Jun 26, 2019

Although the document inspection was thorough, the overall service was quite good, all the staff were young guys. The biggest dissatisfaction was the car being too dirty inside. Additionally, during the car pick-up inspection, there was an existing damage that wasn't listed on my form, which made me worry during return, but fortunately they had it registered in their system.

Reviewed: Oct 22, 2015

As you don`t indicate the deposit asked by the rental company it is a factor client might choose another provider. They blocked ca. 1200 eur on my card which I think it`s too much especially when I need the card in a few days for another rental..

Reviewed: Nov 20, 2019

Car Rental is excellent, Only issue is that took 2 months to return Damage Deposit back to Credit Card account.

Reviewed: Sep 26, 2019

The only issue was the GPS did not understand where the drop off location was. the staff should perhaps suggest that the customer drop a pin for easy return

Reviewed: Sep 6, 2019

Pick up is not at the airport. Took us half an hour to find the pick up location by asking other companies about this one. By chance, on company was kind enough to call Rhodium to pick us up. Car was not the same we booked. The car was ok to drive but with some pucks.

Reviewed: Aug 26, 2019

Pickup was way to long. Waited almost an hour if not more to get my car. Needs to be quicker.

Reviewed: Jul 30, 2019

Overall bad experience.

Reviewed: Jun 13, 2019

Nothing like the booking and they completely ignored all the extra we prepaid. Terrible service. Miles away from the airport. Tried to overcharge for everything. Still holding lots of money on my credit card. Didn’t make it easy or pleasant for me and my disabled mother. The car was a wreck. Luckily I could negotiate and give them no reason to make things worse.

Reviewed: Sep 13, 2019

Had to wait nearly 30+ minutes for pickup to arrive at zagreb airport. The return is worst as the google map does not work and no link of the makeshift cabin in the woods is available so its not a good situation for car return process.

Reviewed: Sep 4, 2019

Initially Offered me a lower class vehicle ( Peugeot c-élysées) which I refused. Then the Counter staff blamed the Spanish office for allocating that vehicle type. then I Had to demand goldcar find me a suitable vehicle They then offered me a beaten up and worn older model Kia Ceed. I was embarrassed by the condition of the car and had to wait from 10am to 3:45pm before they eventually provided me with a suitable vehicle. Knowing I had been waiting there from 10am the counter staff still made me wait in line on 3 separate lengthy occasions before they would serve me or follow up further on finding me a suitable vehicle the category I booked. On the 3rd visit to the counter I was told they were bringing me a new Ford Focus, however the counter staff member ended up upgrading and giving my car to the customer before me instead. When I asked why did he do that? The person replied ‘because we did have a vehicle in his category available’. But why then didn’t you offer me the same when I initially arrived to pick up my vehicle? He just shrugged his shoulders and apologised. Then out of embarrassment and in the end he offered me a higher category vehicle to get me eventually going. He could’ve done that at the very start and saved everyone a lot of time and headache.

Reviewed: Jul 15, 2019

GoldCar at Zagreb has moved off airport and very disorganized. Was advertised as being in terminal but now requires shuttle. Short staffed so takes long time to pick up and drop off car. Very aggressive about insurance at pick up.

Reviewed: Jul 6, 2019

Overcharged.

Reviewed: Jun 28, 2018

The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!

Reviewed: Aug 17, 2019

Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car

Reviewed: Sep 7, 2017

Good, the attitude was quite nice.

Reviewed: Aug 12, 2019

An additional cross-border fee was added at the rental location, significantly increasing the cost.

Reviewed: Sep 3, 2018

I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).

Reviewed: Jul 5, 2019

Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.

Reviewed: May 4, 2019

Extremely dissatisfied, prepaid €611.1, went to pick up the car but no one was there. Tried contacting the phone number repeatedly with no response. Contacted the rental company as well with no result, ultimately did not get the car.

Reviewed: Jul 2, 2019

Like: I was very satisfied with the service I received. The car, an Opel Astra, was more spacious than I expected. We were easily able to fit five people in the car along with the luggage.
Dislike: I was told that we were going to get a station wagon, but instead received a sedan. I had my reservation to return the car at 22:00, but my contract was changed to 21:00. Had I not be able to show my reservation on the phone, it would have been counted as late.

Reviewed: Jul 4, 2018

Booked a Passat, but got a relatively new Mercedes sedan instead, which handles well. The only downside is that it's a bit small, couldn't fit four suitcases, but since there were only four of us, we placed one suitcase on the back seat.

Reviewed: Nov 2, 2018

I was quite hesitant to book with this company because their price was 10% lower than the big company SIXT. However, I saw reviews mentioning being charged for damages that were not noted during the initial inspection. Initially, I booked with SIXT because it's a reputable company, but then I found that this company offered the same model for nearly 25% less. Research showed that this company is a local Croatian rental company similar to CAR Inc. in China. Hoping for the best, I canceled SIXT and booked with them, planning to inspect the car thoroughly when picking it up. Although the car was delayed by an hour due to city transfer, the staff was polite and did not push for additional insurance. However, the cross-border fee was mandatory for 10 days at 7 euros per day (even though our trip to Bosnia and Montenegro was only 5 days and 4 nights), maybe they start counting from when you leave the mainland? Additionally, there was a 15 euro ferry fee even though the ferry ticket already included the car. My English isn't great, so I didn't bother arguing and just accepted it. However, returning the car was another story altogether. Despite driving carefully without any incidents, the staff inspected the car thoroughly and found a scratch under the front bumper that was not noted during pickup. It's an area hardly anyone would check (see attached photo). At the counter, they insisted it was our fault and their attitude was the complete opposite of their friendliness during pickup! They charged us 1200 kuna for the damage and just waited for us to sign. This last part soured the end of our trip. Thankfully, we had full insurance through the rental platform, and they eventually covered the damage cost. However, this underhanded tactic is highly unethical! I strongly advise future renters to get full insurance and note every tiny scratch during pickup, including under the bumper.

Reviewed: Oct 15, 2018

Very dissatisfied. Additional charges were made when changing cars without clear explanation of the purpose. Called the car rental company, but the staff couldn't clarify. Eventually had to pay without knowing who to turn to for a solution.

Reviewed: Oct 6, 2017

Very good, the car pick-up was quick, the car was quite new, and the staff were very patient.

Reviewed: Mar 16, 2017

They gave us a German Volkswagen van at Zagreb airport, which we are familiar with. Picking up the car was easy, and returning it at Dubrovnik airport was also convenient.

Reviewed: Jun 7, 2014