30 Car Rental Brands at Zagreb Airport (ZAG)

Pretty good.

Reviewed: Nov 17, 2025

The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.

Reviewed: Apr 2, 2025

Very satisfied

Reviewed: Aug 25, 2024

Extremely satisfied

Reviewed: May 15, 2024

Very satisfied

Reviewed: Apr 23, 2024

The deposit refund was exceptionally fast.

Reviewed: Oct 15, 2025

Excellent

Reviewed: May 4, 2025

Satisfied

Reviewed: Feb 1, 2025

Extremely satisfied!

Reviewed: Oct 10, 2024

Reviewed: Oct 5, 2024

When picking up the car at Zagreb Airport, we had to wait for over an hour as the previous car hadn't been returned yet. The process was fairly smooth overall. Since we didn’t buy insurance directly from the rental company, the deposit was relatively high at €3,000. The car was in decent condition, and the space was suitable for the four of us. Finally, we successfully returned the car in Belgrade.

Reviewed: Oct 13, 2025

Convenient and efficient, good vehicle quality, and the staff at the counter and elsewhere were very nice.

Reviewed: Aug 15, 2024

The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.

Reviewed: Aug 15, 2024

If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.

Reviewed: Aug 14, 2024

The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.

Reviewed: Aug 10, 2024

It's recommended to purchase domestic insurance. The insurance bought at the rental company this time was nearly twice as expensive as the platform's.

Reviewed: Sep 13, 2025

Fast and convenient

Reviewed: May 6, 2025

As you don`t indicate the deposit asked by the rental company it is a factor client might choose another provider. They blocked ca. 1200 eur on my card which I think it`s too much especially when I need the card in a few days for another rental..

Reviewed: Nov 20, 2019

Overall service was very satisfactory.

Reviewed: Aug 6, 2025

Reviewed: Jul 14, 2025

Extremely satisfied, they provided a brand new car with only 800 kilometers on it, very lucky. Both pickup and drop-off were very smooth and convenient.

Reviewed: Jul 13, 2025

They were very detailed with the car damages, which were many. Customers are expected to check the car in details and take photos and videos, otherwise it is very likely you will be charged with those damages when returning the car. They are very detailed and thorough with checking!

Reviewed: Jul 3, 2025

Reviewed: Jun 20, 2025

The staff was very professional and attentive.

Reviewed: Aug 2, 2025

Reviewed: Sep 22, 2024

Very smooth process with friendly staff, who also informed me about the deposit refund timeline.

Reviewed: Aug 14, 2024

We received a brand new and upgraded VOLVO, amazing!

Reviewed: Jul 28, 2024

Reviewed: Jul 5, 2024

Reviewed: Jul 3, 2025

The service was excellent.

Reviewed: Nov 16, 2024

Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.

Reviewed: May 14, 2024

The staff was very friendly, and he was a handsome guy.

Reviewed: Oct 9, 2021

The car was great, the way I wanted it! It was my second time using the Avantcar, and next time I will, of course!! I recommend to everyone!!!!!

Reviewed: Oct 8, 2021

Reviewed: Jun 29, 2025

Excellent, they helped solve many issues, such as not having a credit card temporarily.

Reviewed: May 2, 2025

Excellent experience.

Reviewed: Jun 6, 2025

Booked a Passat, but got a relatively new Mercedes sedan instead, which handles well. The only downside is that it's a bit small, couldn't fit four suitcases, but since there were only four of us, we placed one suitcase on the back seat.

Reviewed: Nov 2, 2018

Very satisfied

Reviewed: May 16, 2025

Reviewed: Feb 27, 2025

It might be the off-season. We got a T-ROC, which has more space. Paid a €69 cross-border fee, and had no issues traveling to Montenegro and Bosnia.

Reviewed: Oct 25, 2024

Reviewed: Oct 8, 2024

The car had brake light warning that kept coming on. I called to inform and the guy quite angrily said it’s a new car. True but brake light warning is alarming. On returning the car I asked for an upgrade due to the HUGE inconvenience. He laughed at the idea. Then he gave me a car with zero gas in it. The guy was rude and dripping with bad attitude. Disgusting. I made him put it in writ hat I return the car empty. Overall a very disturbing experience.

Reviewed: Jul 26, 2022

Reviewed: Oct 28, 2024

Friendly service and detailed introduction

Reviewed: Jul 13, 2024

Avis continues to provide top notch service for a great price.

Reviewed: Jan 3, 2024

The car was quite old and worn out, usually you get better quality from AVIS. Noises coming from the gearbox, brakes but in the end it did its job. I had to point out damages before departure as they were not marked. Staff was nice.

Reviewed: Jun 28, 2023

The car was better than I expected. Amazing service from Avis

Reviewed: Oct 13, 2020

The service was excellent, both staff members were handsome and worked efficiently.

Reviewed: Oct 28, 2024

Excellent! Will rent again next time.

Reviewed: Sep 19, 2024

I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.

Reviewed: Oct 20, 2024

Quick and efficient, the car was in great condition with no upselling.

Reviewed: Oct 18, 2024

Very satisfied.

Reviewed: Aug 22, 2024

The service was quite good.

Reviewed: Oct 15, 2024

Excellent service, the staff for pick-up and drop-off were very nice and easy to communicate with.

Reviewed: Aug 9, 2024

The rental company was fine, but QEEQ provided completely incorrect information, at least three years outdated.

Reviewed: Oct 10, 2024

Reviewed: Sep 20, 2024

Very satisfied, the car is in good condition.

Reviewed: May 17, 2024

Reviewed: Aug 23, 2022

Satisfied

Reviewed: Jun 26, 2019

Good

Reviewed: Jun 26, 2019

Reviewed: Oct 22, 2015

Car Rental is excellent, Only issue is that took 2 months to return Damage Deposit back to Credit Card account.

Reviewed: Sep 26, 2019

The only issue was the GPS did not understand where the drop off location was. the staff should perhaps suggest that the customer drop a pin for easy return

Reviewed: Sep 6, 2019

Pick up is not at the airport. Took us half an hour to find the pick up location by asking other companies about this one. By chance, on company was kind enough to call Rhodium to pick us up. Car was not the same we booked. The car was ok to drive but with some pucks.

Reviewed: Aug 26, 2019

Pickup was way to long. Waited almost an hour if not more to get my car. Needs to be quicker.

Reviewed: Jul 30, 2019

Overall bad experience.

Reviewed: Jun 13, 2019

Nothing like the booking and they completely ignored all the extra we prepaid. Terrible service. Miles away from the airport. Tried to overcharge for everything. Still holding lots of money on my credit card. Didn’t make it easy or pleasant for me and my disabled mother. The car was a wreck. Luckily I could negotiate and give them no reason to make things worse.

Reviewed: Sep 13, 2019

Had to wait nearly 30+ minutes for pickup to arrive at zagreb airport. The return is worst as the google map does not work and no link of the makeshift cabin in the woods is available so its not a good situation for car return process.

Reviewed: Sep 4, 2019

Initially Offered me a lower class vehicle ( Peugeot c-élysées) which I refused. Then the Counter staff blamed the Spanish office for allocating that vehicle type. then I Had to demand goldcar find me a suitable vehicle They then offered me a beaten up and worn older model Kia Ceed. I was embarrassed by the condition of the car and had to wait from 10am to 3:45pm before they eventually provided me with a suitable vehicle. Knowing I had been waiting there from 10am the counter staff still made me wait in line on 3 separate lengthy occasions before they would serve me or follow up further on finding me a suitable vehicle the category I booked. On the 3rd visit to the counter I was told they were bringing me a new Ford Focus, however the counter staff member ended up upgrading and giving my car to the customer before me instead. When I asked why did he do that? The person replied ‘because we did have a vehicle in his category available’. But why then didn’t you offer me the same when I initially arrived to pick up my vehicle? He just shrugged his shoulders and apologised. Then out of embarrassment and in the end he offered me a higher category vehicle to get me eventually going. He could’ve done that at the very start and saved everyone a lot of time and headache.

Reviewed: Jul 15, 2019

GoldCar at Zagreb has moved off airport and very disorganized. Was advertised as being in terminal but now requires shuttle. Short staffed so takes long time to pick up and drop off car. Very aggressive about insurance at pick up.

Reviewed: Jul 6, 2019

Reviewed: Jun 28, 2018

The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!

Reviewed: Aug 17, 2019

Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car

Reviewed: Sep 7, 2017

Good, the attitude was quite nice.

Reviewed: Aug 12, 2019

Reviewed: Sep 3, 2018

I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).

Reviewed: Jul 5, 2019

Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.

Reviewed: May 4, 2019

Reviewed: Jul 2, 2019

Like: I was very satisfied with the service I received. The car, an Opel Astra, was more spacious than I expected. We were easily able to fit five people in the car along with the luggage.
Dislike: I was told that we were going to get a station wagon, but instead received a sedan. I had my reservation to return the car at 22:00, but my contract was changed to 21:00. Had I not be able to show my reservation on the phone, it would have been counted as late.

Reviewed: Jul 4, 2018

Reviewed: Oct 15, 2018

Reviewed: Oct 6, 2017

Very good, the car pick-up was quick, the car was quite new, and the staff were very patient.

Reviewed: Mar 16, 2017

They gave us a German Volkswagen van at Zagreb airport, which we are familiar with. Picking up the car was easy, and returning it at Dubrovnik airport was also convenient.

Reviewed: Jun 7, 2014