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Last updated on: May 3, 2025
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86Rental Locations
18Airport Locations
Wallis O'Casey
Munich
Average
Vito Clare
Munich
Excellent
Eunice Hodge
Munich
Excellent
The provided vehicle exceeded expectations, and the model is brand new.
Read More >Reviewed: Mar 16, 2025
Vita Hugh
Munich
Excellent
Lionel Pope
Munich
Excellent
Reg Moses
Munich
Excellent
Oswald Norris
Munich
Excellent
Kitty Evans
Munich
Excellent
Rosalind Wilmot(t)
Munich
Excellent
Frederica Anne
Munich
Excellent
Burnell
Munich
Excellent
Nick Dickens
Munich
Excellent
Burke Jacob
Munich
Excellent
Phyllis Morgan
Munich
Average
They replaced my car with an SUV without informing me. Even after visiting the store three times, I couldn't get it changed. There was no one present when I returned the car.
Read More >Reviewed: Aug 2, 2024
Armstrong Sam
Munich
Excellent
Pretty good. The attendant mentioned minor scratches and had me sign a statement that they were not my fault.
Read More >Reviewed: Jul 23, 2024
Lucy Sweet
Munich
Very good
Rita Galsworthy
Munich
Excellent
Quincy Lena
Munich
Excellent
Leona Sherwood
Munich
Very good
Munich
Excellent
g.latorre balbontin
Munich
Excellent
M.Renkin
Munich
Excellent
Yves DeQuincey
Munich
Excellent
Overall pretty good. Pickup and return process was very convenient, the car was easy to drive. For a one-day rental, an electric car is the most convenient and cost-effective option as there's no need to recharge before returning. Highly recommended.
Read More >Reviewed: Jan 19, 2025
Munich
Very good
The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long
Read More >Reviewed: Dec 30, 2024
Meredith Flynn
Munich
Excellent
Kerwin Alice
Munich
Average
1. No physical rental contract. The electronic contract is overly complicated, making it hard to identify any damage to the car. 2. The car return process does not include on-site inspection; they only said they would send an email. 3. The deposit takes three months to be refunded, whereas other rental companies usually process it within three working days. Not recommended.
Read More >Reviewed: Apr 1, 2025
Virginia Wilson
Munich
Average
The driver picking me up refused to go to the designated Subway entrance, and I had to call several times to get him to come. It's quite far, over 15 minutes by car. The counter only had one or two staff members, and they were very slow.
Read More >Reviewed: Mar 6, 2025
Genevieve
Munich
Average
The car was pretty good, but after returning the car and coming back to my home country, there was a dispute regarding the car's condition. It took nearly three months to resolve, and the appeal was successful. ⚠️ To avoid disputes, please make sure to take photos with watermarks on the day of return.
Read More >Reviewed: Feb 10, 2025
Payne Camilla
Munich
Excellent
The rental company offers packages that include toll fees and insurance, which is quite suitable. It saves the trouble of car inspection, and the car provided even has a green zone permit.
Read More >Reviewed: Feb 5, 2025
ManGio
Munich
Very good
Zoe Charles
Munich
Excellent
You usually don't get the car you reserved. I booked a Mercedes-Benz E-Class wagon but was given an Alfa Romeo. The Alfa Romeo has no other major issues, but the front bumper radar sensor is blocked by the license plate, which is not securely fixed. When driving, the license plate shakes, causing frequent false alerts. It's pretty frustrating.
Read More >Reviewed: Feb 13, 2025
Harvey Louis
Munich
Excellent
Very good, much cheaper than Sixt. The car was clean, and although the one I booked wasn't available, they upgraded it to a better model. However, it seems like they charged extra for that. The total was 491 euros, while it showed 2388 yuan in the QEEQ app.
Read More >Reviewed: Feb 12, 2025
Carr Marshall
Munich
Poor
The rental company did not provide the vehicle as stated in the contract. I booked a Mercedes E, but was given a Mercedes A. Upon realizing the discrepancy, I immediately returned to the counter to discuss it, only to be told that A and E are the same category. How could a luxurious mid-size sedan and a compact sedan be considered equivalent? This blatant consumer fraud caused a two-hour delay at the airport, and no satisfactory solution was offered. Helplessly, I had to take the A and leave.
Read More >Reviewed: Feb 2, 2025
John Bellamy
Munich
Excellent
Nick Dickens
Munich
Excellent
a.ben tzur
Munich
Excellent
It wasn't Buchbinder (they were bought by Europcar?). Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.
Read More >Reviewed: Jan 29, 2025
Hilary Addison
Munich
Excellent
Dave Will
Munich
Excellent
Munich
Excellent
G.N
Munich
Poor
Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them
Read More >Reviewed: Sep 3, 2019
Polly Spenser
Munich
Poor
I have provided feedback to customer service multiple times, but they never took it seriously and handled it superficially.
Read More >Reviewed: Dec 12, 2024
Ives Cooper
Munich
Excellent
Sandra Edison
Munich
Excellent
Erica Grant
Munich
Excellent
The route was easy to find. The underground parking garage was easy to enter and exit. The car, with 23,000 kilometers, was in pretty good condition. Both picking up and returning the car were very convenient with minimal waiting time. Communication was smooth. Additional cost for the destination in Austria was 30 euros, and adding an extra driver cost 70 euros, which is a bit expensive. Everything else was fine.
Read More >Reviewed: Jun 11, 2024
Magee Cooper
Munich
Very good
Ed Geordie
Munich
Excellent
Crystal Service
Munich
Very good
Dhulfiqar Sami
Munich
Excellent
Prudence Kennan
Munich
Excellent
A.Orlov
Munich
Excellent
Edison Chamberlain
Munich
Average
Very dissatisfied, both with the car rental company and the platform. Initially, I switched to a cheaper car for the last few days of my trip abroad, in case I needed some transportation. The location was not difficult to find, but the pickup suggestions provided by the platform were extremely unreasonable. The car was handed over to me right after the previous customer returned it, without any cleaning process. The car's condition was very poor, so I took multiple videos to avoid disputes. After driving 500 meters onto the highway, a tire pressure warning appeared. Upon returning home, I contacted the rental company, and they acknowledged it was a sensor issue. However, on German highways where speeds exceed 150 km/h, no one would risk their safety. The next day, I returned the car early and requested to terminate the contract. The rental company said they needed to consult their boss, and then things became ridiculous. When I contacted the platform, without understanding the situation, they blamed me for not signing certain documents with the rental company. Honestly, the money involved wasn’t a lot, and previous rentals provided good cars. But when issues arose, the platform's service was truly shocking. It’s been five days now with no updates. In the future, I'll rent directly from car rental companies.
Read More >Reviewed: Sep 17, 2024
Claire Eugen
Munich
Poor
The car pickup location was extremely difficult to find, which seriously wasted my time.
Read More >Reviewed: Jun 24, 2024
Steven Bush
Munich
Excellent
Renata Oliver
Munich
Excellent
Leo MacPherson
Munich
Excellent
Werner Bloomer
Munich
Excellent
Sampson Noyes
Munich
Excellent
All rental car returns are centralized, just leave the keys in the car and park it in order, very convenient.
Read More >Reviewed: Feb 26, 2024
Hazel Cook
Munich
Excellent
Stanford Garcia
Munich
Poor
They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?
Read More >Reviewed: Sep 27, 2019
Harriet Finn
Munich
Poor
Forced vehicle upgrade, charged an extra 120 euros, very rude attitude
Read More >Reviewed: Jul 12, 2019
Munich
Excellent
Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.
Read More >Reviewed: Jul 11, 2019
J.Middle
Munich
Good
Inter rent helped us as much as possible and arranged the appropriate size car we needed.
Read More >Reviewed: Jun 24, 2019
Liz M
Munich
Excellent
The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent
Read More >Reviewed: Jan 8, 2020
A.Kendall
Munich
Excellent
A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!
Read More >Reviewed: Nov 27, 2019
C.Meyer
Munich
Very good
Terrible service. Forced me to take out insurance when I had a card that covered it. Charged for taxes extra this EasyRentCars said were included
Read More >Reviewed: Jul 26, 2019
I.ZOZIN
Munich
Excellent
V.Chioncel
Munich
Average
No, was a bad experience. I paid 100 euro more than the clerck told me and post-factum explanations were very poor.
Read More >Reviewed: Jan 31, 2019
Munich
Excellent
V.zhevlakov
Munich
Excellent
I returned car with full tank in accordance with the contract. But Global charged Refuel service about 20 EUR. I want to refund this amount !
Read More >Reviewed: Dec 4, 2019
G.Greer
Munich
Average
Counter staff was very unfriendly and we had to ask for every piece of information!!
Read More >Reviewed: Aug 12, 2019
Belarus beard
Munich
Excellent
Pick up was nice and smooth. It took 3 minutes to scan all docs and sign the papers. Staff was professional and clear with explanations. Child seat was without isofix and did not look rigid but nevertheless vehicle had all necessary safety system functional. Van was spacious and equipped with parktronic which helped us to enjoy suburban drive. Drop off was perfect and complete deposit amount was returned on the card within 48hrs after rental
Read More >Reviewed: Jul 6, 2019
J.Ziegenbalg
Munich
Excellent
Fabulous car and good value for money. Had to wait a very long time at counter and queues meant a 60 minute delay to the departure in the car.
Read More >Reviewed: Apr 26, 2019
G.Black
Munich
Average
I was completely dissatisfied with thirfty at Munich airport. Both the counter attendant and the manager I asked to speak to were disrespectful, poor and told lies. They attempted to make it my problem, when clearly they were trying to rip me off.
Read More >Reviewed: Jul 11, 2019
J.Barry
Munich
Average
Aries Becky
Munich
Very good
From the moment I arrived in Munich to pick up the car, Thrifty left an impression of simple and fast procedures. The female staff at the counter was kind and friendly. The vehicle was fuel-efficient and reliable, and there were no issues during the trip. Here I give a thumbs-up. When returning the car, I was unsure how to handle the €1000 pre-authorization. My English is not very good, and I had a confusing conversation with a male staff member at the counter. He became a bit impatient after a while, but then another male staff member took over and patiently explained everything in detail again. I got the gist of it. Overall, we are very satisfied with the excellent service provided by QEEQ and Thrifty. Thank you. For future travels, QEEQ and Thrifty will still be our first choice for car rental.
Read More >Reviewed: Oct 14, 2013
Cathy Whit
Munich
Excellent
The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.
Read More >Reviewed: Feb 25, 2019
Queena Symons
Munich
Excellent
Excellent service! Reserved a different car but got a brand-new Mercedes in the end.
Read More >Reviewed: Aug 21, 2018
Novia Springhall
Munich
Excellent
Antonia Susanna
Munich
Excellent
The young staff were very friendly, but the older staff were a bit indifferent.
Read More >Reviewed: Jul 27, 2017
Lucien Belle
Munich
Excellent
Kitty Evans
Munich
Excellent
Ronald Augustus
Munich
Poor
From the moment the staff picked us up, their attitude was extremely cold. They only said two words, 'Get in!', opened the trunk, and then went back to their seat. My mother and I loaded all our luggage by ourselves and received no further communication from them. The pick-up location was a long distance from the airport. Their card machine and copier were not working, making the office practically useless.
Read More >Reviewed: Dec 6, 2018
Alberta Job
Munich
Poor
Not as good as expected, customer service was satisfactory! Handover process needs improvement
Read More >Reviewed: Jul 22, 2018
Daisy II.
Munich
Excellent
The NATIONAL counter is very small, and there are few people renting cars, so there's basically no need to wait in line.
Read More >Reviewed: Jul 17, 2018
Rupert Hansom
Munich
Average
Did not provide the reserved model. The provided vehicle was smaller in capacity than the reserved one. There were no other options, and we had to accept it. The car was not in good condition, even though it was fairly new. It started showing faults not long after we began driving. It was a diesel car, and we had to look for the manual to find out that the AdBlue was empty. Not sure who is responsible for this cost.
Read More >Reviewed: Aug 29, 2016
Burke Jacob
Munich
Poor
I prepaid over 1000, but the rental company charged an additional 1700. Phone customer service agreed but there was no recording, so there was nowhere to argue when the rental company charged the money. Even if there was a recording, complaining abroad is difficult. Initially, Zuzuche customer service did not handle it, but later they started to, which is commendable. However, there is still no resolution.
Read More >Reviewed: Mar 8, 2018
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