16 Car Rental Brands at Koh Samui Airport (USM)

I rented a car twice, the overall condition was good and the vehicle was clean.

Reviewed: Oct 6, 2025

The service was good, but the car's condition was average. The car was in very poor condition. The taillight was broken, the steering wheel was misaligned, and the car body had multiple scratches. Thankfully, I purchased full insurance, or else I would worry about disputes when returning the car.

Reviewed: Aug 23, 2025

Satisfied

Reviewed: Aug 7, 2025

The service attitude was excellent.

Reviewed: Jun 5, 2025

The service was thoughtful, they even delivered to the departure terminal.

Reviewed: May 10, 2025

Very satisfied.

Reviewed: Sep 19, 2025

The car provided was exactly the same as booked. They personally accompanied me to the pick-up point and clearly marked all the previous scratches.

Reviewed: Feb 7, 2025

Very satisfied! It was very easy to find, located right at the airport exit. When I returned the car, the staff noticed I was in a hurry and even gave me a ride to the departure gate. Very considerate!

Reviewed: Oct 7, 2024

Good, but the deposit is relatively high.

Reviewed: Jul 29, 2024

Great rental experience. Hassle free.

Reviewed: Jul 22, 2024

Pretty good.

Reviewed: Jul 23, 2025

The service was excellent. I purchased basic insurance on the platform and upgraded to full coverage on-site, so there was no need for reimbursement. The store didn't inspect the vehicle much. Everything was very quick—15 minutes to pick up the car and 5 minutes to return it.

Reviewed: Jul 17, 2025

Excellent

Reviewed: Feb 14, 2025

Good service.

Reviewed: Nov 24, 2022

They ripped me off for extra day rental cos it took 30mins to find drop off zone so will never use them again

Reviewed: Aug 10, 2020

The service is acceptable.

Reviewed: Jul 17, 2025

Satisfactory

Reviewed: Mar 13, 2025

Very satisfied. Although the Hertz store is not located inside the airport, after landing and retrieving luggage at the airport car rental area, the staff was already waiting there. The reception was friendly, and the vehicle was ready in the parking lot.

Reviewed: Feb 18, 2025

Satisfied

Reviewed: Dec 11, 2024

Good.

Reviewed: Oct 4, 2024

The airport counter was very easy to find. Communication was generally smooth. The process of submitting documents and getting the car was also seamless.

Reviewed: Jul 9, 2025

Overall, the service is satisfactory.

Reviewed: Jun 2, 2025

Excellent.

Reviewed: May 31, 2025

Very satisfied.

Reviewed: May 11, 2025

Very good.

Reviewed: Feb 5, 2025

Very good, the staff will greet you at the airport meeting point with a sign.

Reviewed: Jun 11, 2025

It's okay.

Reviewed: Apr 9, 2025

The service was warm and attentive, absolutely impeccable.

Reviewed: Sep 25, 2024

Convenient

Reviewed: Aug 15, 2024

The condition and clean of car is quite good. The assistant's service attitude is quite friendly as well. She treated my family with 4 bottle of cool water. It feel great after long journey. It did not wait long time to get the car.

Reviewed: Jan 31, 2020

Rental from Koh Samui airport. I damaged the rear paintwork slightly and expected the worst in respect of my 9000baht deposit. Very pleasantly surprised to receive an email same day showing a deduction under 3000baht for the repair. Balance immediately refunded. Never encountered such professionalism from a foreign car hire company before. Highly recommend.

Reviewed: Nov 16, 2019

Easy to find counter. Staff was very nice.

Reviewed: Oct 25, 2019

Quite good

Reviewed: Feb 20, 2024

Excellent team at Koh Samui Airport. Thank you.

Reviewed: Nov 28, 2022

Pretty good. You need a credit card to pick up the car. After returning the car, we had to go back to the hotel. It would have been nice if the driver could drop us off, even if there was an extra charge, as it would be more convenient than getting a separate taxi.

Reviewed: Feb 19, 2024

The car rental company's counter is right at the Koh Samui Airport arrival terminal. The staff were very uniformed, and the rental documents were pre-prepared. I took the prepared documents for confirmation and after a simple English communication, I successfully rented the car. The car was relatively new, very clean inside and out, although there were several scratches on the body. I took pictures of these before taking the car, and the staff made detailed notes on the rental form. Upon return, the staff conducted a detailed inspection of the car's exterior and raised no objections. The handover was smooth. My first experience renting a car abroad was successful and pleasant.

Reviewed: Jul 21, 2019

Good service and advice by the staff. The car pick up took some time around 10 minutes, maybe the car was at anohter place, but it was alright. The car was in good condition and clean. Overall satisfied.

Reviewed: May 19, 2022

Take vehicle at drop off in Samui Airport to arrivals area for checking then staff will drive you to departures, elsewhere at the airport.

Reviewed: Nov 21, 2019

I got smoking car fr. this company twice through EasyRentCars, please take care.

Reviewed: Oct 20, 2019

The arrangement is perfect and the staffs are nice!

Reviewed: Jul 2, 2019

Had to wait a bit as there was another customer ahead of us in the queue when we were picking up the car but the staff were very courteous and tried hard to speed things up once it was our turn. The car was pretty new with around 5,000km on the clock so that was a nice surprise as we are used to getting older high mileage cars when we have opted for the fully insured package. Returning the car was a bit confusing but that was more the setup of the Koh Samui airport rather than National itself. Many thanks! P/S: the 10,000 Baht deposit taken on your credit card at the point of pick-up will take 2 weeks to be refunded so be aware that is the case!

Reviewed: Jun 12, 2019

The service was good and I'm quite satisfied.

Reviewed: Mar 16, 2019

Reviewed: May 9, 2018

The service in Thailand is excellent, though they might upsell additional insurance. However, if you can communicate in English, this is not a problem.

Reviewed: Mar 24, 2016

The service was excellent!! Fast, convenient! Highly recommended!!!

Reviewed: May 26, 2014