13 Car Rental Brands at Frankfurt Airport (FRA)

Satisfactory

Reviewed: Apr 21, 2025

Quite satisfactory

Reviewed: Mar 27, 2025

We booked an automatic car, but despite confirming multiple times at pickup, we were still given the wrong vehicle, wasting over an hour.

Reviewed: Mar 19, 2025

Very good

Reviewed: Mar 18, 2025

Very satisfied.

Reviewed: Mar 14, 2025

Be cautious of hidden fees; you might get overcharged. Remember to keep call recordings as evidence.

Reviewed: Apr 18, 2025

Good.

Reviewed: Mar 28, 2025

Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.

Reviewed: Aug 12, 2024

Very satisfied

Reviewed: Jul 28, 2024

Very satisfied!

Reviewed: Jul 13, 2024

The pickup location was easy to find and picking up the car was convenient. I booked a Citroën but was provided a Mercedes-Benz C180 Estate. While the car was slightly small for three large suitcases, its condition was great and the driving experience was excellent.

Reviewed: Apr 8, 2025

Satisfied

Reviewed: Mar 27, 2025

When picking up the car, I was told that the reserved car was no longer available because I arrived two hours late, and I had to pay extra to upgrade—an additional €63 per day, which was quite expensive. The store also tries to push their insurance, but if you’ve already purchased full coverage on Zuzuche, there’s really no need to consider buying insurance abroad.

Reviewed: Mar 27, 2025

Very satisfied, didn't have to wait too long.

Reviewed: Mar 26, 2025

When picking up the car at the store, I was informed that only Audi was available. Since I'm not familiar with Audi's operating system, I insisted on wanting a Mercedes. Later, they said they had Mercedes, but it required an upgrade. I asked how much the upgrade would cost per day and was told it was 25 euros extra daily. Considering the additional cost of 100 euros for four days seemed acceptable, but when the invoice was issued, it turned out the amount was not inclusive of tax. With tax, the total additional cost was 140 euros, and the car price went from 230 euros to 415 euros. Suggestion: Avoid upgrading on-site if possible. Regarding the car return, the train station is undergoing partial construction, and the return location was changed to the parking garage at the back. The address provided in the return instructions was inaccurate. You have to keep driving to the top level and look for the Eurocar signage, but there were no clear signs below. The service counter staff inside the train station is often absent, and every time you need to ask something, it takes over ten minutes of waiting. Other than the car being satisfactory, there’s not much to praise.

Reviewed: Mar 18, 2025

Terrible car rental company, do not rent from them, renting will only make you angry.

Reviewed: Apr 3, 2025

Good

Reviewed: Mar 18, 2025

The car rental service was excellent and convenient.

Reviewed: Feb 22, 2025

Small company with limited vehicle options. The reserved model is often unavailable. Their policy on vehicle damage seems somewhat questionable. Without purchasing insurance, if any damage is found, the rental company will charge €900 per damage. When driving, no one can guarantee to avoid all problems. Essentially, this forces renters to buy insurance.

Reviewed: Feb 11, 2025

Very satisfied.

Reviewed: Feb 7, 2025

The originally booked manual Ford Kuga was unavailable, so we upgraded to a brand new Peugeot 5008 automatic with built-in navigation for an additional 200 euros. The vehicle was in excellent condition, allowing us to drive across nine countries and thousands of kilometers without any issues. The car keys were handy—doors automatically locked when we stepped away.

Reviewed: Mar 26, 2025

An excellent staff member.

Reviewed: Mar 13, 2025

Very satisfied

Reviewed: Feb 26, 2025

Overall, it's okay. But the car pickup experience was not so great. I originally reserved a Mercedes E-Class, but when I arrived, the only option was a Haval Mocha. What's the deal with that? How can these two cars be considered the same class? To get the E-Class, I was told I'd have to pay an additional 120 euros (I rented for 6 days). Isn't this essentially a price hike? On the bright side, the Haval Mocha had only 2,700 kilometers on it, so it was practically a brand-new car. That part was good. But SUVs consume so much fuel!

Reviewed: Feb 23, 2025

We rented a 7-seater van, but this rental company initially gave us a 9-seater without informing us beforehand. After spending a lot of effort locating the car, we found out it was a 9-seater. The vehicle was quite large, and we had never driven something that size before. We went back to the staff to request a replacement, but they said there were no 7-seaters available. We insisted on canceling the rental, and then they asked us to wait while they checked again. After about half an hour, they said they had found a 7-seater by chance. It wasn't until the end of our trip that we realized the 9-seater couldn't even fit into underground parking lots because of Germany's strict parking size regulations. Overall, we were not very impressed with this rental company.

Reviewed: Mar 18, 2025

Pretty good

Reviewed: Jul 12, 2024

See below

Reviewed: Feb 20, 2024

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Reviewed: Aug 16, 2023

Overall, quite satisfied.

Reviewed: Mar 5, 2025

Very satisfied, got upgraded to an Audi A4 but paid the difference.

Reviewed: Sep 27, 2024

Very good.

Reviewed: Aug 11, 2024

Excellent service, I will definitely rent from this company again next time.

Reviewed: Jul 25, 2024

I am satisfied. They resolved the issue quickly!

Reviewed: Jul 14, 2024

Fast service!

Reviewed: Feb 6, 2025

All good!

Reviewed: Jan 22, 2025

Booked a large SUV and got a Skoda Kodiac. With 4 big bags one had to go in the center of the rear seat.

Reviewed: Jan 7, 2025

Friendly helpful staff

Reviewed: Sep 19, 2024

Overall satisfied

Reviewed: Aug 17, 2024

The only issue was that the car I received had a damaged windshield.

Reviewed: Dec 30, 2024

The car I got was MG (instead of Dacia Sandero) I ordered - which was OK. the man at counter was busy looking around at people, instead of dealing with my order... Taking the car, nobody checked the car with me, just told me to take pictures of the pai t problems I found...

Reviewed: Dec 1, 2024

The overall efficiency was very high, and the Golf was upgraded to an Audi.

Reviewed: Nov 21, 2024

Very good, easy to locate the car pickup point.

Reviewed: Nov 20, 2024

Very satisfied

Reviewed: Nov 15, 2024

Overall satisfaction

Reviewed: Oct 9, 2024

Good service.

Reviewed: Oct 5, 2024

Very satisfied.

Reviewed: Aug 18, 2024

Quick return process.

Reviewed: Aug 15, 2024

Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

Reviewed: Jul 23, 2024

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

Reviewed: Jul 18, 2024

Very satisfied

Reviewed: Apr 20, 2024

Very satisfied!

Reviewed: Mar 9, 2024

When I booked the car, it was supposed to be an automatic fuel car. However, the store claimed that the order did not specify automatic and fuel, and they offered an electric car instead. The rental company did not clearly indicate the user's requirements on the order. Although there were options to choose the model when paying, these were not reflected on the order. This misleads the user's requirements and does not match the reality. Overall, I felt deceived.

Reviewed: Oct 6, 2023

Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.

Reviewed: Nov 17, 2021

Very satisfied

Reviewed: Jun 22, 2024

Located right in the airport, very convenient.

Reviewed: Oct 9, 2018

Like: we got a better car than expected

Reviewed: Sep 23, 2018

Flawless experience, very smooth and exactly how it should be

Reviewed: Dec 24, 2023

global is sold to europcar. so that you must to go terminal 1 to pickup.. its so far from t2.

Reviewed: Apr 21, 2022

Good

Reviewed: Mar 13, 2020

I didn’t get the SUV I reserved but they gave me a smaller car and I was so pissed off like they wanna reap people off

Reviewed: Feb 11, 2020

Vehicle and its condition are perfect. Staff could be more customer oriented and friendly.

Reviewed: Nov 24, 2019

The staff is professional and did not ask or promote additional packages .

Reviewed: Oct 13, 2019

Service was average, and they kept pushing insurance. Since I didn't buy their insurance, they gave me a bad car and refused to change it, saying there was nothing wrong with it. I will never rent from them again.

Reviewed: Nov 18, 2019

The service efficiency is extremely low and their deception skills are extremely high. Be very careful to avoid getting trapped!

Reviewed: May 22, 2019

Very satisfied.

Reviewed: Mar 10, 2025

The booking process and the car was simply amazing

Reviewed: Nov 3, 2019

So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.

Reviewed: Apr 25, 2019

Thrifty is a small company in Europe, with fewer models and locations. I booked an automatic Focus or a similar model, but when picking up the car, there was only an automatic Skoda Fabia available. Both the price and the space specifications are lower than the Focus, more on par with the Ford Fiesta. Also, when picking up the car at Frankfurt Airport, the staff said that starting from October 1st, winter tires were required and I'd have to pay an additional cost every day. Over 10 days, they charged me more than 160 euros. I initially thought this was a universal and mandatory rule, so I didn't question it, but later found out from the internet and friends that winter tires are only required from November onwards. I didn't need them from October 1st to 11th, and in fact, it was around 20 degrees Celsius in Germany during those days.

Reviewed: Oct 19, 2014

The rental company was operated by Chinese. We had five people with four large suitcases, but they sent a small car to pick us up to their rental point. After loading the luggage, four people had to squeeze in the back seat.

Reviewed: Aug 21, 2019

Satisfied

Reviewed: Jul 28, 2019

It's just a few Chinese people renting cars from other rental companies and then sub-letting them. Not good.

Reviewed: Feb 17, 2019

Very good. They picked us up from the airport to get the car and explained the traffic rules on the way, which avoided a lot of trouble.

Reviewed: Feb 12, 2019

Very satisfied, car was in good condition, friendly staff

Reviewed: Dec 5, 2018

Great company

Reviewed: Feb 6, 2019

The company is excellent, and the staff are patient and responsible.

Reviewed: Jan 18, 2019

Very responsible, no need to queue, ample car availability

Reviewed: Nov 3, 2018

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Reviewed: Oct 31, 2018

Good, affordable

Reviewed: Sep 10, 2018

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Reviewed: May 10, 2024

At the time of pickup, the rental company informed me that the rented vehicle was not available because the previous renter had not returned it. They didn't know when the car would be available. After waiting for several hours, the company's solution was that the vehicle was still not returned, so either wait indefinitely or switch to a manual transmission model (I originally rented an automatic) without a refund for the difference. I found both options unreasonable, so I decided to rent from another company. During the process of renting from another company, I was informed that the vehicle had been returned and was available, but this was already more than 4 hours past the scheduled pickup time.

Reviewed: May 19, 2015