They only mentioned that returning the car without a full tank of fuel would incur charges equivalent to fueling at a gas station, deliberately hiding the fact that there were nearly ten times the fuel price in additional labor fees and other charges! Moreover, the contract had an additional clause stating 'Pre-purchase a tank of fuel upon pickup, allowing the customer to return the car with an empty tank; if the customer refuels before returning, the car rental company will not refund the difference.' This was not mentioned or introduced at the time of pickup! As a result, even though I only used one bar of fuel, the bill included a hefty 60 euros charge! The actual vehicle provided did not match the specifications other than being a seven-seater. I never expected such notorious behavior from the well-known Avis, absolutely negative review!

Reviewed: Jun 5, 2020

Counter staff were professional and helpful. Brand new car, nice and clean, with a very high spec included. Pick up and drop off quick and easy. Very good price for the rental. Would definitely recommend.

Reviewed: Sep 11, 2019

Picked up at Berlin airport, then changed the drop-off location to Leipzig. Deposit for fuel has not yet returned.

Reviewed: Aug 12, 2019

Первый раз арендую машину в авиас. Менеджер отнёсся с подозрением, проверил мой телефонный номер и позвонил на него. Возможно из-за этого и не дал запрашиваемую машину. Заказывал машину премиум класса, получил машину на уровень меньше, с меньшим пространством для пассажиров (vw tiguan) Менеджер утверждал , что других машин нет. Только после ссоры он мне выдал skoda superb, где хотя бы много пространства .

Reviewed: Aug 11, 2019

car has some demages, but it’s ok

Reviewed: Feb 19, 2020

it’s ok thanks

Reviewed: Feb 5, 2020

Staff was very helpful...When we are turning Tegel airport there are traffic issue...Almost 2 km outside of Tegel Airport policeman closed all roads and we wait there more than 1 hour...So we cant put bensin,because of check in time ...For 15 liter bensin Alamo take from me 67 Euros...Gas station is 1 km from Tegel...Anyway,its my fault but 4 euro/liter is so expensive...They called me,i explain them this policemans traffic issue but they cant help me...Anyway,it was good car and good firm...

Reviewed: Sep 29, 2019

Excellent English speaking staff. Fabulous car. Very efficient and easy pick up and drop off. Our only jiggle is the extortionate cost to add the cover for claims protection. A charge of £100 on a £40 hire!

Reviewed: May 1, 2019

All needed information provided. No quick and easy drop-off.

Reviewed: Nov 7, 2019

was given a giant car, instead of the tiny one I rented. then we made a mistake on the way back, and were just over an hour late, for which we paid something like 50 euros, double the price of our rental.

Reviewed: Aug 16, 2019

The car had more scratches than reported, but after taking photos of them all and going back to the counter, the counter lady marked them at the spots I pointed on the paper without hesitation and always with a smile. Returning the car was a little bit interesting as a guy just walked up to me and took the car key, so I asked him to show me his ID and later on asked him to let me photograph that as well. I've yet to get the card hold back; hope the guy was not a smart thief :)

Reviewed: Jun 27, 2019

An unpleasant experience when I return the car and suddenly discover damage in the car that I did not do, in addition to the vehicle was in the first place with damage and probably did not check it properly. I had to get a Volvo and got a jeep. What is the connection? Do not know.

Reviewed: Feb 5, 2019

No queues for picking up or dropping off the car, which is very good. The service attitude is also nice.

Reviewed: Sep 14, 2018

It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.

Reviewed: Oct 16, 2019

Perfect

Reviewed: Sep 1, 2019

Great Customer Service such a professional agent!

Reviewed: Aug 19, 2019

Even if I didn't get the car required the replacement was even better. Europcar staff was very helpful and efficient. Both pick-up and drop-off went smoothly. I would recommend them anytime.

Reviewed: Jun 12, 2019

Right outside the airport, very convenient.

Reviewed: Feb 19, 2019

Extra charge for crossing border €18 Man grumpy unhelpful

Reviewed: Jan 1, 2019

Like: Car excellent condition Drop off super efficient

Reviewed: Sep 5, 2018

Dislike: Lack of full coverage insurance clarity (that it was separate). I didn't feel protected enough

Reviewed: Jul 18, 2018

car rental company charges airport service fees and climate protection fees although according to easyrentcars.com all fees are included.

Reviewed: May 3, 2019

Like: Very happy relaxing experience.
Dislike: Happy customer grate service.

Reviewed: Sep 21, 2018