Everything is prefect.

Reviewed: Mar 16, 2020

Great service

Reviewed: Jan 31, 2020

Nice car

Reviewed: Sep 28, 2019

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

Reviewed: Sep 16, 2019

Reviewed: Sep 7, 2019

Great service, assistance at the airport for car pickup.

Reviewed: Aug 24, 2019

Car with foreign plate no. and a lot of damages. Some of the damages were not recorded before I picked up the car.

Reviewed: Sep 16, 2019

The staff of Hertz at TGL airport were very helpful and considering. They even gave a higher level car when they noticed my renting duration which was very thoughtful. Pickup was very easy, Drop off was also perfect. The one thing which could be better was that Hertz drop off location in the parking was not very clear.

Reviewed: Sep 2, 2019

I booked a Mercedes A Class however Car was a VW Golf.

Reviewed: Jun 10, 2019

Picking up and returning the car was very simple and quick. No upselling of insurance, very good!

Reviewed: Oct 2, 2018

When picking up the car, the vehicle couldn't be located in the rental company's parking lot. After about 20 minutes of unsuccessful searching, the rental agreement documents were issued again, this time for a different car. Very time-consuming and no apology from the car hire staff.

Reviewed: Oct 22, 2019

Hidden charges, faulty car, prolonged pick-up time, ridiculous deposit of 2000 EUR, with full insurance - maybe next time I would buy instead

Reviewed: Mar 17, 2019

Reviewed: Sep 12, 2018

Overall, it was okay. The car was new, having just over 10,000 kilometers on it. The vehicle was in good condition. However, the customer service insisted on adding insurance when we picked up the car. We initially chose the secondary insurance, but they said German roads are narrow and that even if we didn't hit someone, others might hit us. We had to add an extra €198 for insurance. They also recommended more expensive cars like BMW, even though we repeatedly declined. This was quite uncomfortable. The car pickup process took almost two hours, likely because the rental company is small. It might be considered big in Germany. Returning the car took a long time as well since it was hard to find the return location. Most major rental companies are at the train station, but this company's prices were reasonable. In the US, we never encounter such issues. After landing, rental companies are inside the airport, and you can get the car quickly. Germany's process is slightly more complicated. However, returning the car was quick. After handing over the keys, they checked the car inside and out, including the fuel. It was a fast process. Thumbs up for that.

Reviewed: Sep 14, 2019

The process was fast, but the car was very different from what I booked. I reserved a BMW X5 but got a Ford Explorer. I’m not sure if these are considered the same class, but the price difference is substantial, which seems off.

Reviewed: Oct 10, 2017

Reviewed: Jun 22, 2017

Tried to sell loads extras, declined. On return filled car with fuel by airport so full. Only to be charged €113.90 with fuel charges, awaiting response from hertz

Reviewed: Aug 31, 2019

A big sales pitch at the counter. Already provided info during booking needed to be filled in again. Was walked to the car but no explanation of the cars particulars.

Reviewed: Aug 30, 2019

Like: Value Service
Dislike: Not the exact car i ordered

Reviewed: Sep 22, 2018

Like: The price of the website was great. Much better than anywhere else. Loved it all Margaret L.

Reviewed: Sep 4, 2018

Reviewed: Jul 16, 2017

Reviewed: Oct 27, 2015

Terrible staff at the counter, when we decline additional insurance and upgrade to more expensive car the guy (Shiv) got really unpleasant and rude. Car you pick up is in the dark garage, really hard to find it, people working there don’t speak English (garage). We loaded car with our luggage and proceeded to entrance since it was in Germany at Tegel airport, car settings were set to German language, we got outside garage to get someone to help up with the settings, when we noticed that car was absolutely discussing, dirty seats, dusty dashboard, floors not vacuumed for long time. (see attached pictures). We reported this back to counter and the guy (Shiv) asked us to remove all our luggage then they will clean this car, telling to us that he does not have other car for us in really rude way, and he does not know how long this will take. After traveling 18 hours with kids we decided to leave this place and clean the car when we get to our destination. Really not pleasant experience. Will never rent form Global again at the Tegel airport.

Reviewed: Aug 16, 2019

National Car service is good but car we get diff car which we booked and they charge 10Euro extra for that.

Reviewed: Jul 29, 2019

Very good

Reviewed: Jun 15, 2016

It's too much to get 800 Euro on a reservation with cost less than 100 Euro.

Reviewed: Mar 27, 2019

Reviewed: Feb 28, 2018

Reviewed: Feb 7, 2019

The service is quite good.

Reviewed: Sep 4, 2015

Reviewed: Jul 20, 2018

Very good, excellent service

Reviewed: Aug 14, 2017

The domestic service was very attentive. In Germany, the procedures were different due to local customs. When picking up the car, we filled out forms, registered information, and paid with a credit card. Then the staff handed us the car key and related documents, along with a small piece of paper in German indicating the parking location. We had to find the car ourselves without any inspection procedures. When returning the car, the AVIS staff asked us to wait. After about 15 minutes, they asked if we were returning the car, and told us to go to the parking garage to hand over the keys. After searching around, we finally found someone to inspect the car. The inspection was thorough; they looked around the car and used instruments to test it. After confirming there were no issues, they took the keys, and we went back to the counter for the final settlement. Fortunately, we had allowed enough time, so our schedule was not delayed. The car was new and in excellent condition, fully equipped with all the features of the top model available domestically, making the driving experience very enjoyable.

Reviewed: Oct 11, 2014

Everything was perfect! Just had a minor scratch that cost over 5k to repair! ?

Reviewed: May 12, 2017

Both the rental and return procedures need to be handled at the MC PARKING lot outside the airport. After my flight landed, I followed the rental car signs for quite a distance before asking other rental companies at their counters and finally learning that I needed to take a shuttle bus. Fortunately, the pick-up location is not far from the airport, and there is a free shuttle. CARO's service, car condition, and prices are all good, the rental and return procedures are quite straightforward, and the staff do not push extra insurance unnecessarily.

Reviewed: May 28, 2014