32 Car Rental Brands at Auckland International Airport (AKL)

Great service, easy and hassle-free pickup and drop-off.

Reviewed: May 5, 2025

Satisfied

Reviewed: Feb 24, 2025

Except for not providing the pre-selected car model, everything else was great, and the deposit was refunded promptly.

Reviewed: Jan 29, 2025

Staff very helpful

Reviewed: Jan 8, 2025

We had a excellent all round experience with Ace car rental Auckland Airport.

Reviewed: Dec 20, 2024

Excellent

Reviewed: May 1, 2025

Mystery car was a 2024 Toyota Yaris hybrid Excellent

Reviewed: Feb 28, 2025

Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen

Reviewed: Feb 24, 2025

Quite average. Apart from the convenience of pick-up and drop-off locations, there's no difference from a small car rental company.

Reviewed: Feb 9, 2025

Good service attitude and provided child seats.

Reviewed: Feb 9, 2025

Satisfied

Reviewed: May 1, 2025

Pretty good.

Reviewed: Apr 28, 2025

The overall car rental experience was excellent, and I successfully rented a car without any issues. The car was in great condition, and the staff were professional.

Reviewed: Mar 18, 2025

Overall, pretty good.

Reviewed: Mar 9, 2025

Very satisfied.

Reviewed: Mar 5, 2025

Very good.

Reviewed: Apr 30, 2025

The reservation stated it was a 2019 car, but the actual car provided was a 2017 model (with mileage already at 190,000 km). The vehicle was in poor condition, with visible wear and tear, and the left rear light was slightly damaged. The front left headlight didn’t work either. The counter staff were indifferent—after completing the paperwork, they merely pointed to the car outside without any explanation or walkthrough. The car didn't have a phone holder, the wipers made strange noises. Fortunately, this trip was mainly within urban areas; if we had driven it to more rural places, the experience would have been nerve-wracking and stressful.

Reviewed: Apr 28, 2025

Very satisfied.

Reviewed: Apr 23, 2025

Highly satisfied

Reviewed: Apr 23, 2025

Excellent.

Reviewed: Mar 26, 2025

The service attitude was excellent, they upgraded our car model, and the car was very new!

Reviewed: Apr 30, 2025

At the collection for the car there was no upselling and no mention of insurance, which could have saved us a lot of money

Reviewed: Mar 20, 2025

Very satisfied.

Reviewed: Feb 24, 2025

Excellent

Reviewed: Feb 6, 2025

Fine. Smooth at both ends.

Reviewed: Feb 2, 2025

Diesel car, very new and fuel-efficient. Our group of 6 people managed to fit 4 28-inch suitcases, 2 24-inch suitcases, and several bags. One of the 24-inch suitcases was placed in the middle of the second row.

Reviewed: Apr 29, 2025

The car was a bit small, couldn't fit all the luggage.

Reviewed: Apr 18, 2025

Quite good. The vehicle was in excellent condition, and the pickup and return process was convenient and efficient. No inspection was needed upon return; they just confirmed everything was fine and it was done.

Reviewed: Mar 14, 2025

The car was very new, and the service was excellent. Diesel Ranger, fuel price is economical.

Reviewed: Mar 4, 2025

Was a nice vehicle

Reviewed: Mar 4, 2025

I frequently rent cars while traveling to places like the US, Europe, and domestically. This time, I went to New Zealand for a trip. I rented a car for 14 days on the South Island without any issues. However, my car rental experience on the North Island was the worst so far. When I encounter operations run by Chinese people abroad through platforms like BOOKING or others, I usually leave high ratings, but unfortunately, not this time. 1. The Toyota RAV4 is a common model on the rental car platform, with prices starting at RMB 260/day (platform rating 7.0, no Chinese-speaking staff). I chose this rental company, which charged RMB 383/day (platform rating 9.1, with Chinese-speaking staff), thinking the higher price meant better service or car condition. I was proven wrong. 2. (1) When selecting the car, I noticed it included an additional driver for free. However, at pickup, the rental company said their system didn't show this and wanted to charge NZ$10/day/person. My order clearly indicated the extra driver was included, leading to a dispute. I called the platform, and they resolved the issue. (2) At return, I confirmed via WeChat with the company that I would return the car at 9:00 AM. They replied that they start work at 9:30 AM. My order stated their business hours were from 9:00 AM to 6:00 PM. I sent them a screenshot, but they did not respond. With no other choice, I called the platform, which intervened and approved the 9:00 AM return. 3. Regarding the car condition, the vehicle I rented had 100,000 km on it (which I can understand). However, the tire condition was terrible. The tread was worn down to the wear indicators, and there were numerous cracks. Considering New Zealand's higher driving speeds compared to China, poor tire condition poses a serious safety risk.

Reviewed: Apr 22, 2025

Very satisfied.

Reviewed: Feb 11, 2025

Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.

Reviewed: Nov 25, 2024

Very satisfied.

Reviewed: Oct 31, 2024

Very smooth booking process

Reviewed: Sep 3, 2024

Overall service is good, very enthusiastic.

Reviewed: Apr 22, 2025

Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.

Reviewed: Mar 15, 2025

Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.

Reviewed: Feb 23, 2025

The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal

Reviewed: Feb 20, 2025

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Reviewed: Feb 18, 2025

The owner is friendly, and the pick-up and drop-off procedures are very quick.

Reviewed: Apr 19, 2025

Very polite and also shared some tips on local driving considerations.

Reviewed: Mar 9, 2025

Car meet our expectations and Top Rental Consultant was friendly, helpful and professional . Would recommend TOP RENTAL

Reviewed: Mar 1, 2025

Pretty good, the service attitude was friendly.

Reviewed: Feb 26, 2025

Very satisfied.

Reviewed: Feb 18, 2025

Okay

Reviewed: Apr 6, 2025

Satisfied

Reviewed: Mar 6, 2025

Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.

Reviewed: Feb 12, 2025

Excellent service, with pickup and drop-off provided. No hidden fees or aggressive insurance sales during the rental process.

Reviewed: Dec 9, 2024

Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.

Reviewed: Dec 8, 2024

Car was fine. Staff member at checkin was distracted by a personal issue so process was not as smooth as it might have been.

Reviewed: Apr 3, 2025

The car was adequate had some bumps and scraps on the back fender, no cruise control on the model I pick up, how the hybrid was good on fuel for the expense fuel prices in NZ

Reviewed: Mar 27, 2025

The service was decent, but the car was too old and lacked power. However, it was very fuel-efficient. Various warning lights kept flashing during the trip, and it was impossible to reach the rental company after their closing hours. QEEQ provided great service and quickly helped us get in touch. The rental company responded saying there's no issue and not to worry about the warning lights; just keep driving as usual. Anyway, we managed to drive for three days, covering nearly 1000 kilometers, and refueled twice, costing about 200 dollars.

Reviewed: Mar 12, 2025

Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless

Reviewed: Jan 28, 2025

The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc

Reviewed: Jan 27, 2025

Very satisfied.

Reviewed: Apr 3, 2025

Satisfied with the service, fast and efficient.

Reviewed: Mar 8, 2025

The staff at Tianyi Car Rental Company have excellent service attitudes. They set up a group chat in advance to provide advice and tips for using the car. When picking up the car, they showed a video about driving in New Zealand, which was very straightforward and helpful.

Reviewed: Jan 17, 2025

Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.

Reviewed: Jan 16, 2025

Very good, the staff was welcoming and enthusiastic.

Reviewed: Dec 12, 2024

Easy to find, procedures are simple and fast.

Reviewed: Apr 1, 2025

Thrifty were excellent.

Reviewed: Feb 20, 2025

The service was pretty good.

Reviewed: Feb 10, 2025

Convenient and efficient. Pickup and drop-off are at the same location, and both domestic and international pickups and drop-offs are possible.

Reviewed: Feb 7, 2025

Very satisfied, no issues even with picking up the car earlier than scheduled.

Reviewed: Feb 3, 2025

Pickup process was a bit slow.

Reviewed: Mar 22, 2025

Very satisfied.

Reviewed: Mar 3, 2025

Although the staff are foreigners, the service is excellent and the staff are very nice.

Reviewed: Jan 26, 2025

Satisfied

Reviewed: Dec 2, 2024

Very satisfied, quick pick-up process and excellent full insurance service.

Reviewed: Nov 6, 2024

Satisfied.

Reviewed: Mar 22, 2025

There was a bit of waiting as one person was service and the customer before me had booking issues and wrong card. But when it was my turn every thing went quick and smooth.

Reviewed: Mar 20, 2025

The process was very straightforward, much faster than the company I used before.

Reviewed: Feb 17, 2025

Excellent service!

Reviewed: Feb 15, 2025

Satisfied, no hidden fees.

Reviewed: Feb 11, 2025

The service was great with no unpleasant experiences. The car rental and return process was simple and efficient.

Reviewed: Mar 20, 2025

Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.

Reviewed: Feb 16, 2025

The service attitude was great.

Reviewed: Aug 25, 2024

I am very satisfied with this car rental experience.

Reviewed: May 24, 2024

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

Reviewed: May 1, 2024

Car was disappointing. See above

Reviewed: Mar 8, 2025

Vehicle was adequate for what we needed. Drove very well. Counter staff were excellent, friendly.

Reviewed: Mar 1, 2025

Awesome!

Reviewed: Feb 27, 2025

The pick-up and service process was excellent.

Reviewed: Feb 24, 2025

The staff members were polite and made the all the processes easy and stress free

Reviewed: Jan 29, 2025

Friendly service.

Reviewed: Mar 6, 2025

Great service, simple and quick process.

Reviewed: Feb 26, 2025

Easy service. Very tidy car.

Reviewed: Feb 16, 2025

Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.

Reviewed: Jan 26, 2025

Very good

Reviewed: Jan 21, 2025

Very satisfied.

Reviewed: Feb 24, 2025

Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.

Reviewed: Feb 20, 2025

Chinese language service is quite convenient. However, they promised to confirm in advance for after-hours returns, but no one was available when returning the car. I had to try my luck at another return location, luckily there was staff on duty.

Reviewed: Feb 17, 2025

Car ran very well

Reviewed: Jan 27, 2025

It was OK. Car was slightly smaller than what I expected. Off airport wasn’t actually that convenient really.

Reviewed: Jan 8, 2025

Very satisfied

Reviewed: Feb 24, 2025

Satisfied

Reviewed: Aug 15, 2024

Satisfied

Reviewed: Apr 16, 2024

Booked the wrong airport and misunderstood insurance terms.

Reviewed: Feb 23, 2025

Very satisfied.

Reviewed: Feb 10, 2025

The pick-up and drop-off process was very smooth.

Reviewed: Aug 10, 2024

Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.

Reviewed: Feb 26, 2024

Waited 3 hours to get the car

Reviewed: Feb 22, 2024

Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.

Reviewed: Feb 21, 2025

The counter staff were great. The car was old, stinky, and had some mechanical issues.

Reviewed: Feb 20, 2025

Great car rental experience

Reviewed: Feb 18, 2025

The car was very basic

Reviewed: Nov 13, 2024

Van was disgusting and they just ignored us when mentioned. Dont use them.

Reviewed: Nov 10, 2024

Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.

Reviewed: Feb 16, 2025

I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback

Reviewed: Jan 24, 2025

Like: Upgraded to Ford Forerunner Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.

Reviewed: Sep 4, 2018

Easy and quick service.

Reviewed: Feb 16, 2025

The exact same model as booked, easy to find the store.

Reviewed: Nov 8, 2024

The location is a bit far from the airport, but they provide shuttle service. The vehicle was new and got a free upgrade to a RAV4.

Reviewed: Nov 1, 2024

The phone number could not be reached as the number provided in the booking was incorrect. The car had high mileage, exceeding 100,000 kilometers, and the wipers did not work properly, impairing visibility while driving.

Reviewed: Aug 7, 2024

Charged extra pick-up fees without permission or notification

Reviewed: Apr 12, 2024

This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!

Reviewed: Jan 22, 2025

The car model was not fixed, which is not very convenient.

Reviewed: Aug 16, 2024

Simple, quick, and convenient.

Reviewed: Jul 7, 2024

satisfied

Reviewed: Apr 16, 2024

I specifically booked a Hertz Highlander, but only a Sorento was available at pickup. The price for a Sorento is half at other shops. The car had a bad odor throughout! Pickup was at 7 PM and drop-off at 8 PM. I confirmed that a one-hour delay was permissible, but was charged for at least half a day.

Reviewed: Aug 23, 2023

It was an excellent experience, with convenient shuttle transfers for both pickup and drop-off.

Reviewed: Jan 13, 2025

The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.

Reviewed: Feb 18, 2024

Overall service was excellent, exceeded expectations, very satisfied with this car rental

Reviewed: Nov 29, 2023

Very satisfied, the customer service proactively contacted me before both pickup and drop-off. The car was excellent too.

Reviewed: Dec 31, 2024

Drive NZ was great

Reviewed: Nov 14, 2024

Car ran great had no problems

Reviewed: Mar 18, 2024

Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.

Reviewed: Apr 27, 2021

We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.

Reviewed: Dec 6, 2020

Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!

Reviewed: Jan 9, 2020

Excellent service! When booking, it mentioned a 2019 model, and I was worried it might have high mileage. But at the store, they gave me an almost new car with only 4800 kilometers.

Reviewed: Nov 12, 2024

The car pick-up process was smooth. I bought full insurance directly at the store, and the car was in good condition.

Reviewed: Sep 8, 2024

Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.

Reviewed: Mar 15, 2024

Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.

Reviewed: Feb 27, 2024

The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)

Reviewed: Jan 13, 2024

Excellent service

Reviewed: Nov 11, 2024

Very satisfied

Reviewed: Aug 15, 2024

The pick-up and drop-off address was not accurate.

Reviewed: Feb 3, 2020

There was a car to pick us up at the airport, and the rental process went smoothly.

Reviewed: Dec 31, 2019

The staff in New Zealand were very friendly when I picked up the car and quickly completed the rental process for me. Returning the car was also very fast and convenient—just handed the keys directly to the staff at the store. The staff thoughtfully arranged a car to take me to the airport. This trip was very enjoyable.

Reviewed: Aug 5, 2024

Decent

Reviewed: May 12, 2024

On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.

Reviewed: Feb 29, 2024

They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?

Reviewed: Feb 28, 2024

The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.

Reviewed: Feb 21, 2024

Very satisfied

Reviewed: Mar 12, 2024

Satisfactory

Reviewed: Mar 6, 2020

The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!

Reviewed: Jan 17, 2020

It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.

Reviewed: Sep 21, 2023

The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.

Reviewed: Aug 18, 2023

Can’t complain

Reviewed: Nov 10, 2022

The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.

Reviewed: Jan 14, 2020

This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ

Reviewed: Nov 21, 2019

It's okay.

Reviewed: May 16, 2023

Pretty good.

Reviewed: Jan 9, 2022

The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.

Reviewed: Dec 8, 2022

I was happy. Thank you.

Reviewed: Oct 27, 2022

The staff at Jucy were great.

Reviewed: Jun 28, 2022

It was okay

Reviewed: Aug 31, 2018

Excellent staff, enthusiastic, polite, and attentive.

Reviewed: Jan 7, 2018

Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.

Reviewed: Apr 1, 2020

Excellent service and value.

Reviewed: Mar 24, 2020

It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport

Reviewed: Mar 13, 2020

Collected from airport ok but I felt rushed during checkin procedure

Reviewed: Mar 11, 2020

Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental

Reviewed: Mar 8, 2020

No comment

Reviewed: Mar 22, 2020

Their pickup counter staff are horrible! He requested 50 NZD bribe!

Reviewed: Feb 5, 2020

I got a new car with 357km odometer

Reviewed: Nov 23, 2019

The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!

Reviewed: Mar 3, 2020

Very professional

Reviewed: Feb 25, 2020

Aerodrive is a great company with a great staff!!

Reviewed: Feb 4, 2020

Good car although slightly less than what i expect. The reception was very helpful.

Reviewed: Jan 28, 2020

カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。

Reviewed: Oct 24, 2019

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Reviewed: Sep 17, 2019

the staff are very friendly, the car is in good condition, the location is easy to find. thank you

Reviewed: Jan 30, 2020

I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.

Reviewed: Jan 19, 2020

Amazing service.

Reviewed: Jul 7, 2019

The staff were friendly and great. Excellent value for money.

Reviewed: Jun 20, 2019

The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.

Reviewed: May 17, 2019

The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.

Reviewed: May 3, 2019

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Reviewed: Jan 3, 2020

OK

Reviewed: Jan 2, 2020

Light on fuel

Reviewed: Dec 9, 2019

Good car good service

Reviewed: Dec 4, 2019

A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.

Reviewed: Jul 23, 2019

The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.

Reviewed: Dec 26, 2019

Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.

Reviewed: Dec 9, 2019

A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.

Reviewed: Dec 12, 2019

Excellent service

Reviewed: Oct 16, 2019

Good

Reviewed: Oct 2, 2019

It's alright

Reviewed: Aug 17, 2019

Forcing full insurance, high deposit fees

Reviewed: Aug 18, 2017

The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.

Reviewed: Sep 23, 2019

They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm

Reviewed: Jun 1, 2019

Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.

Reviewed: Mar 17, 2018

The company is managed entirely by an elderly lady. Overall, it's quite good.

Reviewed: Oct 13, 2015

The actual car rental provider was not Abell, not sure why.

Reviewed: Oct 13, 2015

Fairly quick service

Reviewed: Jun 10, 2019

The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.

Reviewed: Apr 13, 2019

Dislike: Insurance rate is high

Reviewed: Sep 20, 2018

Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,

Reviewed: Aug 16, 2018

Like: Could you please email to this address the invoice / receipt for the insurance cover we bought because we have unfortunately misplaced it and require it for our Business Trip expenses . - thank you
Dislike: well be back to live in our property near the beach

Reviewed: Jul 16, 2018

Small car but just great for this trip. Low fuel consumption.

Reviewed: Feb 27, 2019

They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.

Reviewed: May 25, 2018

On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.

Reviewed: Feb 16, 2018

Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.

Reviewed: Jan 8, 2018

Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up

Reviewed: Jan 1, 2018

The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.

Reviewed: Nov 11, 2018

Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.

Reviewed: Aug 29, 2018

This company operates with Hertz at Auckland Airport, but the signage is unclear.

Reviewed: Oct 23, 2017

Great car, smooth driving!

Reviewed: Oct 11, 2017

Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.

Reviewed: Jun 25, 2017

This car rental company seems inflexible and rigid. They forced us not to use the translated documents from the rental platform, so we couldn't complete the rental.

Reviewed: Apr 18, 2017

Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.

Reviewed: Dec 10, 2017