What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Get unpaired cheap car rentals in Mexico

Get unpaired cheap car rentals in Mexico | QEEQ.COM

Guest reviews

Europcar
10 - "Overall, quite satisfied. The pricing is relatively fair, and both pickup and drop-off are very convenient."
PAYLESS
10 - "The actual supplier was Budget. At the Mexico City airport location, the staff member, a woman, appeared stern but was actually very kind."
Hertz
10 - "Very satisfied, excellent service."
Europcar
10 - "Very satisfied."
America Car Rental
6 - "When I arrived at the store, there were no cars available. I had to wait for half an hour for one to be brought from outside, and there was only one option. The car was not provided with a full tank, making it difficult to estimate how much fuel to refill upon return to match the initial level."
Europcar
8 - "The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great."
Mas by Mex
6 - "It's okay."
Europcar
10 - "The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily."
Europcar
8 - "The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!"
America Car Rental
8 - "Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!"
Europcar
10 - "Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month."
MEX
6 - "The charges were excessive, delayed by one day and charged over 400 RMB."
Europcar
10 - "There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly."
MEX
9 - "Tuve que volver a crear una nueva reserva porque no se puede extender contrato"
Europcar
8 - "It's acceptable."
PAYLESS
10 - "Pretty good."
Europcar
10 - "Excellent"
MEX
10 - "Satisfied"
MEX
10 - "The service was good and English communication is available."
MEX
2 - "The car pickup process was very slow, likely because it's a local small company. We often rent cars from various companies, but returning the car at this company was extremely slow. The car we were given had poor engine performance and no rearview camera. It's the first time we've rented a car without a rearview camera. When we were handed the car, we did a quick inspection of the exterior and drove off. Upon returning the car, they claimed we damaged the sun visor and asked us to pay. We didn't even use the sun visor during our two-day rental, but they insisted we compensate them. Being a small company, you'd better be cautious when renting here."
Mas by Mex
8 - "I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier."
Mas by Mex
10 - "This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges."
Mas by Mex
6 - "Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca "
Mas by Mex
8 - "The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model."
Europcar
10 - "Renting a car was very convenient."
America Car Rental
2 - "No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé"
MEX
6 - "The overall service attitude was quite good, but there were two issues: 1. They try to upsell insurance during pickup, even if it's already included. 2. When returning the car, they intentionally blame the renter for any damages unless there is evidence it existed during pickup, which is very frustrating."
MEX
10 - "Very satisfied."
MEX
10 - "The price is the cheapest."
MEX
10 - "Great and convenient."
Infinity
10 - "Excellent"
Infinity
8 - "Fairly standard service."
Europcar
8 - "Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English."
Europcar
10 - "No hidden charges."
Hertz
10 - "Tarde un poco porque había problemas con el internet para llenar la aplicación "
Europcar
8 - "Relatively friendly."
Alamo
8 - "No me coincide lo que me cobraron con lo que realmente ponía "
Hertz
10 - "They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation."
PAYLESS
4 - "It's okay, but extending the rental is too expensive! The insurance is overly pricey, even more expensive than the car rental itself! Renting for a longer period ends up costing more."
AVIS
6 - "The vehicle insurance issue was disappointing, I can only say it was very bad."
Budget
9 - "O aluguel do carro correu tudo bem e a empresa foi muito organizada o tempo tudo. O único inconveniente é em Cancun o seguro de proteção de terceiros é obrigatório e não está incluído no orçamento - ficou cerca de USD25 por dia, e isso fez com a minha reserva terminasse quase o dobro do que havia pago inicialmente."
AVIS
6 - "The service was okay, the car's condition was average. The performance was decent."
PAYLESS
2 - "Car was in good condition and service was friendly. BUT. We forgot a bag under the passenger seat with something very valuable and after we let the car rental company know and met them again to inspect the car it was gone. Pretty sure someone from the service / cleaning took the bag. Manager was very helpful and understanding tho."
Alamo
5 - "No el auto no llego an mis expectativas. Le falta bastante mantenimiento"
Hertz
7 - "Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car. "
MEX
10 - "No upselling, and the service was very efficient."
Hertz
8 - "despues de dos semanas que ya regrese el carro, aun no me han devuelto el deposito de garantia de mi tarjeta de credito."
Mas by Mex
8 - "Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations."
Mas by Mex
6 - "The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating."
Budget
10 - "Very friendly staff on the location."

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Frequently asked questions

Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.