27 Car Rental Brands at Sydney International Airport (SYD)

Excellent, the staff were very patient.

Reviewed: Jul 15, 2025

The staff were friendly and professional.

Reviewed: Jun 14, 2025

The service is okay, and the staff attitude is friendly, but there are some additional charges.

Reviewed: Jun 14, 2025

The overall service from Simba was satisfactory. When returning the car, the inspection was quite thorough. There were a few small scratches on the upper part of the rear bumper that were already there, and the staff acknowledged it after I explained. The vehicle's dashboard showed a maintenance reminder, so I suggest the company ensures timely maintenance of their cars. Also, the service fee for toll payment collection is $2.95 per transaction, which feels a bit excessive.

Reviewed: Jun 2, 2025

The service was excellent.

Reviewed: Jun 1, 2025

Fast and efficient.

Reviewed: Jul 14, 2025

Counter staff helpful once got through to office.

Reviewed: Apr 10, 2025

The company is quite large, and the shuttle driver provides great service.

Reviewed: Mar 31, 2025

Overall satisfied

Reviewed: Mar 24, 2025

Very satisfied.

Reviewed: Mar 16, 2025

Everything was satisfactory, except they didn't provide me with a Toyota Rav4.

Reviewed: Jul 14, 2025

The service was smooth and efficient.

Reviewed: Jun 19, 2025

They aggressively push additional services, and it's easy to fall into their traps. The first time I used Europcar, I was taken advantage of. I will only choose other companies in the future.

Reviewed: Jun 9, 2025

Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.

Reviewed: Jun 9, 2025

The service was just so-so, and the car wasn't a Corolla but a small SUV I didn't recognize. It ended up being my first time driving an SUV, and it was even a right-hand drive one, which was funny since I'd only ever driven hatchbacks or sedans before. Luckily, there were no scratches or accidents.

Reviewed: May 5, 2025

Average

Reviewed: Jul 14, 2025

Satisfied

Reviewed: May 25, 2025

Very good

Reviewed: Feb 21, 2025

Very satisfied, they waited for me to pick up the car even though it was past 10 PM.

Reviewed: Jan 27, 2025

Car smelled of cigarette. I was told that there was airport transfer to the car park, but there wasn't, so I had to pay 2x Uber of about $30 each out of my own pocket. I paid $800 bond deposit that should have been refunded within two weeks of car return, it is now over three weeks and I'm still waiting, with no help from QEEQ and no response from the car supplier.

Reviewed: Dec 22, 2022

Very satisfied

Reviewed: Jul 14, 2025

Very satisfied.

Reviewed: May 29, 2025

Simple and efficient, the deposit was refunded very quickly.

Reviewed: Oct 14, 2024

Green Motion is in a hotel near Mascot. They bring you the car in front of the door, it's nice!

Reviewed: Oct 1, 2024

Very quick pickup

Reviewed: Jul 22, 2024

Very convenient.

Reviewed: Jul 13, 2025

Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.

Reviewed: Mar 26, 2025

Small company with poor service.

Reviewed: Mar 16, 2025

Affordable price and good vehicle condition.

Reviewed: Dec 1, 2024

The overall service was extremely poor, and they attempted to wrongly shift third-party responsibility onto me. Ace Rental Cars even tried to fraudulently charge my credit card!

Reviewed: Oct 7, 2024

Very satisfied.

Reviewed: Jul 10, 2025

Pretty good.

Reviewed: Jul 9, 2025

Not bad

Reviewed: Jun 7, 2025

The procedure was processed quickly, highly recommended! The condition of the cars is excellent, mostly new vehicles.

Reviewed: Mar 1, 2025

Very good, quite efficient, no unnecessary upselling...

Reviewed: Feb 21, 2025

Very satisfied!

Reviewed: Jul 10, 2025

It's okay.

Reviewed: May 24, 2025

Both picking up and returning the car were very convenient and efficient.

Reviewed: May 11, 2025

The staff were very nice. This is one of the few rental companies that accept 'UnionPay', which makes it an easy choice for the future. I would recommend it to others as well.

Reviewed: May 9, 2025

Good service attitude, but the closing time is early.

Reviewed: Apr 2, 2025

Very satisfied

Reviewed: Jul 7, 2025

1

Reviewed: May 26, 2025

Pretty good.

Reviewed: Apr 30, 2025

The staff were very friendly, everything was straightforward, and the overall experience was great.

Reviewed: Apr 12, 2025

I feel satisfied.

Reviewed: Mar 15, 2025

Forced to purchase insurance.

Reviewed: Jul 1, 2025

They forcibly promoted insurance. Due to language barriers, we ended up purchasing duplicate insurance. This made our car rental experience in Australia very disappointing!

Reviewed: May 20, 2025

During the rental period, there was a traffic violation, and they transferred it to my name, charging a 55 AUD handling fee! Very unreasonable, as many companies don't charge this fee.

Reviewed: Apr 29, 2025

The efficiency needs improvement, the queue was quite long.

Reviewed: Apr 23, 2025

Good

Reviewed: Feb 12, 2025

The service was great; they agreed to change the car on the spot.

Reviewed: Jun 19, 2025

The car's condition was average, but at least there were no scratches or noticeable marks, and it was very clean. However, there were no floor mats, so we had to be extra cautious, worrying about accidentally making the car dirty.

Reviewed: May 27, 2025

Great service attitude, refused to accept tips.

Reviewed: Apr 16, 2025

The service was good. Although the location was far, taking the bus made it very convenient.

Reviewed: Apr 13, 2025

There was still some mild upselling. The vehicle condition could be better maintained. It seems to be a legitimate large car rental company, but the vehicle condition is quite average. It's drivable, but with high mileage, driving it feels a bit laborious.

Reviewed: Apr 1, 2025

Very satisfied.

Reviewed: Jun 5, 2025

Overall good.

Reviewed: Aug 21, 2019

Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.

Reviewed: May 4, 2019

Easy to locate.

Reviewed: May 25, 2025

Very satisfied

Reviewed: Apr 19, 2025

Overall, this car rental company is fine. It would be great if their full insurance offered zero deductible options.

Reviewed: Apr 13, 2025

Great service.

Reviewed: Mar 27, 2025

The store was hard to find, with only one staff member, and I had to wait a long time to get there. The procedure took a while. I had booked a Toyota but was given a Haval instead. The car's condition was not very good, and I got the car much later than the scheduled pickup time. When returning the car, they were overly concerned about the return time.

Reviewed: Mar 20, 2025

Very satisfied.

Reviewed: May 22, 2025

Good service.

Reviewed: Feb 6, 2025

Overall great experience, a comfortable 7-day trip.

Reviewed: Feb 5, 2025

Happy

Reviewed: Jan 2, 2025

Very satisfied.

Reviewed: Dec 29, 2024

Excellent

Reviewed: Apr 24, 2025

The cars are relatively new, with mileage around 20,000 km. All models are white (no choice available). When picking up the car, I noticed many locals renting as well, and I've seen the cars frequently on city streets (their markings make them easy to identify). The price is quite affordable, but there are some restrictions: Key point 1: Driving is allowed only within NSW and not across states. Key point 2: There’s a mileage limit of 200 kilometers per day. They’ll check the mileage upon return and charge for any excess. A minor issue occurred—the front tire pressure was low on the second morning, but it was resolved at the car shop within 10 minutes.

Reviewed: Apr 6, 2025

Overall very satisfied, but the waiting time for the shuttle bus was a bit long.

Reviewed: Mar 23, 2025

The car rental company is great.

Reviewed: Feb 9, 2025

Very satisfied

Reviewed: Jan 29, 2025

Stop sending me emails asking for reviews.

Reviewed: Apr 17, 2025

Overall, quite good.

Reviewed: Dec 5, 2024

Check in staff was very courteous, knowledgeable, and polite.

Reviewed: Nov 7, 2024

The staff had a poor attitude and kept pushing insurance even though I told them I already purchased one. They tried to scare me by saying it wasn't the same and that if there were repairs, they could directly charge over $6000 from my card (though the actual authorization was only $1000, so I don't understand why they claimed over $6000). The vehicle they provided was bad; it lacked power and struggled on uphill roads. When I returned the car to the address listed on the order, the staff lazily told me to drive to another parking lot instead. Driving in the city center was challenging, and I was in a rush. When I finally got there, the entry required a password, but the password they gave was incorrect. I had to drive back to the original address listed on the order. It was an exhausting experience! I've self-driven in many countries before, but I've never encountered such an unreliable rental company. Avoid this company at all costs; it was a hard lesson learned!

Reviewed: Oct 12, 2024

Very good car provider. Everyhting went smooth and I had no problem at all renting or giving it back. I recommend it!

Reviewed: Oct 1, 2024

This company is absolutely terrible! Be very cautious when choosing them! On the day we arrived, we landed in the afternoon and finished collecting our luggage by 4 PM. We called them to arrange a pickup, and they kept saying 'Got it, got it, we've sent the car.' In the end, we waited outside for almost two hours! Nobody came to pick us up, and I had to keep calling to hurry them up one by one! When we finally got the car, they told us we had been given a half tank of fuel and should return the car with the same amount. We didn't take photos because we’ve rented cars abroad many times and are accustomed to mutual agreements and trust between parties. In the end, this rental company charged me for fuel and a refueling service fee! I asked why, and they said I didn’t return the car with a full tank! Absolutely disgusting!

Reviewed: Apr 14, 2025

Overall very good. Although it's my first time renting a car, I didn't encounter any issues.

Reviewed: Apr 10, 2025

Very satisfied, the staff were very nice and explained everything in detail during the pickup. When returning the car, there was some minor scratch damage. We proactively informed the rental company, and after confirmation, they did not deduct the deposit. The car was new and easy to drive!

Reviewed: Feb 18, 2025

Overall satisfied.

Reviewed: Feb 3, 2025

Good, convenient and efficient.

Reviewed: Jan 31, 2025

Very satisfied

Reviewed: Nov 21, 2024

Car was wonderful to drive

Reviewed: Mar 13, 2025

Satisfied, the car was very new, and the service was good.

Reviewed: May 15, 2024

Very satisfactory.

Reviewed: Apr 26, 2024

The new is very new and clean when I picked it up

Reviewed: Nov 17, 2021

The staff was very friendly and quickly completed the car rental procedures.

Reviewed: Apr 29, 2019

Overall service was fine, but returning the car location was hard to find.

Reviewed: Mar 4, 2025

The overall service was excellent. The reserved Camry wasn't available, so they provided a brand-new 2024 Skoda Octavia instead. It was great to drive, more powerful than the Toyota, fuel-efficient, and they even upgraded the service package for free.

Reviewed: Feb 8, 2025

The staff were very patient.

Reviewed: Dec 9, 2024

The car they gave us was brilliant and very economical - Skoda Kamiq

Reviewed: Feb 17, 2023

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Reviewed: Nov 1, 2022

Very satisfied. Even though there was a language barrier, the staff patiently helped us confirm the order details, documents, and damage compensation issues.

Reviewed: Feb 28, 2025

Driving from Sydney to Melbourne went smoothly, although the scenery along the way was not very rich. The Great Ocean Road was pretty amazing!

Reviewed: Feb 12, 2025

Average. No Chinese service, poor vehicle condition, and a tire burst occurred on the day of rental.

Reviewed: Feb 5, 2025

Alpha was great - I called a few times prior to rental with enquiries and they responded promptly. I asked about additional drivers and they told me $10/day per driver. When we went to pick up, we were told that actually we had one free additional driver. The car was OK - a Renault that was a little gutless on the hills.

Reviewed: Jan 14, 2025

Not completely satisfied.

Reviewed: Oct 12, 2024

The car pickup process was very fast. After submitting the required documents, I immediately got the car upon taking the shuttle bus.

Reviewed: Feb 23, 2025

The process for picking up and returning the car is very convenient and fast, similar to the procedure in China.

Reviewed: Jan 18, 2025

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Reviewed: Oct 22, 2024

Very satisfied

Reviewed: Aug 13, 2024

The store is easy to find and offers good service.

Reviewed: Aug 10, 2024

Terrible experience. The environment was somewhat like a construction site parking lot in China. Phone calls went unanswered for extended periods, and nearly AUD 2000 deposit was required. The service attitude was poor!

Reviewed: Feb 23, 2025

Satisfied

Reviewed: Jan 9, 2025

Pretty good.

Reviewed: Sep 24, 2024

We had five large pieces of luggage, and the staff helped us carry them to the parking lot.

Reviewed: Sep 11, 2024

Very good attitude

Reviewed: Jul 29, 2024

Waited for the car for half an hour

Reviewed: Jun 5, 2024

While allowing for low cost rentals by using old cars with high odometer readings might sound good, but in the final analysis, not such a good idea, especially for longer rentals of 3 weeks like we had

Reviewed: Dec 1, 2024

Every employee in the company was very proactive and enthusiastic.

Reviewed: Jul 1, 2024

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

Reviewed: Apr 24, 2024

Helpfulness of staff, and easy location near airports, means we will defiantly use July again, on our next trip! Also, not all other hire companies offered different pick up/drop off locations! Only minor niggle, although the inside/outside of the car was clean, the inside of the windscreen was dirty, which only became apparent as night fell!

Reviewed: Sep 21, 2023

Great value for money deal. Staff we friendly and helpful and whole process was a breeze. Happy to use them again!

Reviewed: Sep 12, 2023

Poor pickup/drop off location Poor instructions Vehicle in terrible condition - scratches, damage, missing hub cap, smelled like smoke

Reviewed: Sep 27, 2022

The pick-up and drop-off was easy. The staff is very friendly.

Reviewed: Jun 25, 2021

The service staff was quite nice, and the attendants in Sydney were generally friendly.

Reviewed: Feb 22, 2021

It's okay.

Reviewed: Feb 12, 2021

They recommend some additional paid activities. When returning the car, make sure it's clean. Otherwise, the cleaning fee is quite expensive at 75 AUD.

Reviewed: Mar 29, 2020

good

Reviewed: Aug 3, 2020

Average

Reviewed: May 3, 2019

The service was good, the process was simple and quick, but finding the rental location took some time.

Reviewed: May 3, 2018

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.

Reviewed: Jan 9, 2018

Patient service

Reviewed: Nov 6, 2017

Very satisfied

Reviewed: Jul 28, 2020

The overall service attitude was pretty good.

Reviewed: Jul 27, 2020

This place is not a professional car rental company, just a small repair shop. I waited quite a while to pick up the car, though the process was relatively smooth. They gave us the same car they picked us up with, which was very old. The pick-up was delayed by an hour beyond the scheduled time, and there was no compensation, plus the car wasn't cleaned. When returning the car, they surprisingly said there would be an extra charge for dropping it off at the domestic airport, which was never mentioned on the rental website or during pick-up. It felt like a scam.

Reviewed: Oct 16, 2019

Satisfied

Reviewed: Feb 7, 2020

Good service, efficient

Reviewed: Dec 21, 2018

There were only two of us in the store, no need to queue, but they really pushed the insurance! They said that a $5000 deposit wasn't suitable. It was our first time renting a camper and we weren't familiar with the process. It was getting dark, so we got a $480 insurance. Thinking back, it wasn't necessary... Oh well...

Reviewed: Dec 10, 2018

Many motorhomes available; professional inspection during pickup and quick, easy return process.

Reviewed: Nov 20, 2018

We had to spend over 700 AUD for additional insurance at the car rental place! Otherwise, we would have to pay a 4500 AUD deposit, with a 10% non-refundable deposit fee. So, we had no choice but to buy extra insurance.

Reviewed: Oct 8, 2017

Customer service was excellent. Especially at drop off.

Reviewed: Oct 22, 2019

Waiting for too long at the airport to picked up and the staff wasn't friendly.

Reviewed: Sep 30, 2019

Although the car was not old, It was a bit beaten up (lots of small dings) but not really a problem. Really easy pickup and drop off.

Reviewed: Sep 24, 2019

The car I was given wasn't what I booked. The employee wasn't helpful neither was the customer service team I emailed.

Reviewed: Sep 11, 2019

Great car, got an upgrade and very new car, will choose them again

Reviewed: Sep 7, 2019

Good

Reviewed: Oct 11, 2019

Great. Eventhough the vehicle i booked wasnt the one i got. But it was great all the same!

Reviewed: Sep 6, 2019

The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up

Reviewed: Sep 3, 2019

The customer service person could have been more elaborate, and helpful. He was ok, but he could have made the difference.

Reviewed: Aug 14, 2019

Car given was diff from what I intended. But it's better car than expected. Service staff was honest to admit the wrong discount given for empty fuel tank on picking up of car. Refund was noted but need to wait for credit card bill to confirm refund is given.

Reviewed: Aug 2, 2019

Not bad, just like Hertz.

Reviewed: Oct 7, 2019

The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

Reviewed: Sep 10, 2019

Long queue at Hertz counter at Sydney airport. There were only two staff. One family held up the line because they didn’t pre book a car. I suggest 3 lines where two would serve customers who have already reserved their cars and just need to pick up.

Reviewed: Apr 6, 2019

The original order was over 300 AUD, but at the pickup location it became over 500 AUD. The deposit refund is very slow. It's been a month and I still haven't received it.

Reviewed: Apr 2, 2019

Was very good. No fuss

Reviewed: Mar 12, 2019

The pick up point at the airport is not easy to find for a visitor. The staff were very helpful and friendly.

Reviewed: Sep 15, 2019

Everything was smooth and fast. Very efficient!

Reviewed: Jun 19, 2019

Really helpful guys at pickup and drop off. Seamless

Reviewed: May 13, 2019

The car gave more space than it looked to have and it was a great fiel saver

Reviewed: May 1, 2019

Great customer service

Reviewed: Apr 30, 2019

hi all, the pick up point and drop off point must make it easy which is can set inside the airport

Reviewed: Sep 2, 2019

A fantastic off the airport rental agency. The staff were very polite, picked us up within 10mins of calling them from the curb. Wish they had taken a little less time to get us going but things happen so that was ok. Overall a fantastic experience, the $$ savings were mind boggling.

Reviewed: Aug 20, 2019

Staffs are nice and professional. Pick up and drop off was hassle free. Recommended

Reviewed: Aug 12, 2019

Long wait time to get picked up as had to go pick up international airport as well. Book insurance direct through car company. Car seemed scratched all over

Reviewed: Jul 27, 2019

When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.

Reviewed: Jul 6, 2019

The attitude was very good

Reviewed: Feb 18, 2019

Service hours are insufficient. After our flight was delayed, there was no emergency service available.

Reviewed: Oct 14, 2018

Very satisfied, no queues, picked up at the airport, handled the paperwork, explained the contract, provided driving instructions, all very good.

Reviewed: May 21, 2018

I rented a Toyota van but they gave me an SAIC Maxus van. I had to pay extra to upgrade to a Toyota van. The car arrived with many scratches, and I didn't take photos of all of them, just a few obvious ones. On the second night, the tire got a puncture and I had to deal with it myself. Late at night, there was no help available. Despite buying a lot of insurance, it was useless. They told me things that sounded reasonable but were very frustrating. The child seat they provided was not suitable, and they told me to just put up with it in a very unprofessional manner. I've rented cars many times during my 20-day trip in Australia, but this was the worst experience. They pre-authorized a $800 AUD deposit, saying they would deduct $500 AUD for insurance claims that wouldn't be refunded. I was rushing to catch a flight and accepted my bad luck, thinking $500 AUD would be a lesson learned. Today I see they deducted the entire $800 AUD. It's a scam.

Reviewed: Feb 9, 2019

The car rental process was very slow, and they didn't know how to install the car seat. When returning the car, there was no staff around, and I waited for a long time with no one showing up. I ended up spending 15 AUD on a taxi to the airport. The deposit hasn't been refunded yet, and they directly charged my card instead of pre-authorizing it. I have no idea why.

Reviewed: Jan 7, 2019

1⃣️

Reviewed: Jan 5, 2019