19 Car Rental Brands at Adelaide Airport (ADL)

The staff at the pickup counter were very easy to communicate with.

Reviewed: Jul 3, 2025

There were no issues before, but after returning to the country, I noticed unexpected charges. It wasn't a hold, it was directly deducted. I contacted the rental company and got it back; they said it was a mistake.

Reviewed: Mar 12, 2024

Car was clean inside,filthy outside, headlights weren't aligned properly, and car was new. Counter staff in Adelaide was exceptional.

Reviewed: May 25, 2019

Very good. As expected

Reviewed: Jun 26, 2025

When we arrived at the airport counter, we queued for almost an hour. The Indian staff there said the car we reserved needed to be transferred, and we were told to handle the process at the parking lot counter. Why did we waste an hour standing at the airport counter?! At the parking lot counter, the service was terrible. One staff member was chatting with another customer, and the overweight woman helping us was coughing continuously without wearing a mask or covering her mouth. Her attitude was also rude. Overall, the service was extremely disappointing.

Reviewed: Jun 10, 2025

Very smooth process. They will ask if you need to purchase insurance. Just provide a driver's license translation and passport.

Reviewed: Jan 29, 2025

Car exceeded my expectation. Very helpful and good service. Booked at last minute car was ready at other end.

Reviewed: Dec 20, 2024

Surprisingly got a big car, very satisfied

Reviewed: Jun 24, 2024

The process was very fast and completed within minutes.

Reviewed: Jun 22, 2025

The service was provided by Europcar, not Shouqi Car Rental. Overall, the process was smooth. Don't rely on Google Maps for navigation; follow the airport signs instead, it's easier to find.

Reviewed: May 8, 2025

Very satisfied

Reviewed: Apr 21, 2025

I booked a hybrid Toyota car, but they gave me a Hyundai gas car instead. The selection of rental locations is also quite limited.

Reviewed: Apr 16, 2025

The staff at both the pick-up and drop-off locations were great. The procedures were handled quickly, and they answered questions diligently.

Reviewed: Feb 20, 2025

No sales pitch, quick and convenient pick-up and drop-off.

Reviewed: Jun 9, 2025

Excellent service.

Reviewed: Feb 2, 2025

Unreasonable charges, unreasonable charges, unreasonable charges. I prepaid all costs including full insurance coverage through Zuzuche, only needing to pay an additional driver fee of 70 AUD on-site. However, they initially charged me 100 AUD upon pick-up, saying it was a deposit. After returning the car, they deducted another amount on-site. The bill they showed was 74.33 AUD, which I thought was the 70 AUD additional driver fee plus 4.33 AUD for Melbourne tolls. But later, I received an email from Avis showing net charges of 174.33 AUD, meaning they kept the previous deposit and fully deducted it.

Reviewed: Nov 27, 2024

Pretty good. They replaced the car with an SUV, which was satisfying.

Reviewed: Aug 21, 2024

The car pick-up process was simple, the vehicle's appearance and performance met the reservation requirements, the driving experience was great, and the vehicle was well-maintained, causing no extra trouble.

Reviewed: Jul 27, 2024

The reminders were clear and helpful.

Reviewed: Jun 5, 2025

Excellent

Reviewed: May 16, 2025

It's a small company, but the service is pretty good, and the car is excellent.

Reviewed: Apr 20, 2025

Very satisfied

Reviewed: Jun 29, 2024

Got an unexpected upgrade to a slightly larger car i30. Car was newer model and drove well. Didn't like lane assist feature and wasn't sure how to disable this, felt like I wasn't in control of the vehicle. Warning flashed each time I started the vehicle for service reminder, apparently this vehicle had been serviced but they're unable to clear the warning. Communicating this to customers on pick up would be helpful

Reviewed: Feb 24, 2023

Very satisfied with the seamless experience overall.

Reviewed: May 8, 2025

Not bad, the attitude was very good, much better than Europcar. It's not that Europcar was terrible, but this experience was very smooth. No additional charges.

Reviewed: Jan 27, 2025

They didn't have the same model car and downgraded me for free.

Reviewed: Jan 5, 2025

Everything went very smoothly

Reviewed: Nov 21, 2024

Convenient

Reviewed: Nov 5, 2024

The staff at the branch were very friendly and helpful.

Reviewed: May 5, 2025

Very satisfied.

Reviewed: Apr 4, 2025

The waiting time was a bit long.

Reviewed: Feb 3, 2025

Excellent! The service was attentive and friendly.

Reviewed: Jul 28, 2024

Excellent

Reviewed: May 24, 2024

After leaving the airport, you need to contact the branch to arrange a shuttle bus for pickup. The branch is located about 1.5 kilometers from the airport. Alternatively, you can wait at the airport pickup point as the shuttle buses operate continuously. Overall, the service was excellent, and they upgraded me to a larger vehicle.

Reviewed: Mar 3, 2025

The service was excellent, no upselling or hidden charges. When returning the car, because the shuttle bus was about to leave, the staff even helped drive the car to the lot. Nice!

Reviewed: Jan 26, 2025

Excellent service

Reviewed: Jan 4, 2025

Such amazing value!

Reviewed: Dec 29, 2024

The car had a few electrical issues. It would show hazard lights when going over a bump. Sometimes it would start but not want to go anywhere. When driving in the middle of a lane it would try to pull the car over closer to the line. East Coast have been informed of this. The Haval is has uncomfortable driver seating. The headrest angles in too far and gives the driver a sore neck. Not sure we would rent one again.

Reviewed: Dec 24, 2024

Great car, my first ev hybrid so I liked it, one of the staff was a little abrupt but over all good

Reviewed: Feb 22, 2025

Everything was quick and easy. No problrms on pick up or drop off.

Reviewed: Jan 9, 2025

The duty manager Scott provided excellent customer service and was very personable. He gave us tips about things to do in the area also.

Reviewed: Sep 15, 2024

Very satisfied, service was thoughtful.

Reviewed: Aug 25, 2024

Very satisfied

Reviewed: Jul 24, 2024

Convenient and considerate

Reviewed: Feb 6, 2025

Overall, it was pretty satisfactory, and the staff at the store were very nice.

Reviewed: Dec 24, 2024

The rental company provided excellent service. We rented the car to visit the Pink Lake. Everything about the car was great, and the customer service was very good. However, the in-car navigation only supported iPhones, and since my phone is Android, it wasn't compatible. Fortunately, we brought a phone holder. This wasn't a big issue though.

Reviewed: Oct 16, 2024

No hard sells, no dirty looks

Reviewed: Jul 28, 2024

Very satisfied, excellent shuttle service

Reviewed: Jul 27, 2024

The vehicle met my expectations at a reasonable price The handover and airport-Jucy transfers were easy

Reviewed: Oct 6, 2024

Car was very delapidated, it was scruffy and marked inside. We couldn't see out of the rear window because of damage to the window. It had done 350,000 km so we were a bit nervous when driving in extreme heat a long way off the main roads. Being so old it had no phone charger, air conditioning was very poor. Certainly would not recommend this vehicle! Was not the vehicle advertised on line.

Reviewed: Mar 8, 2024

Cars a little on the older side with plenty of scrapes and chips. First car broke down before leaving the depot. Second car had an electrical fault resulting in a total loss of all electrics and motive power on two occasions. A bit worrying to say the least in the middle of the night. I guess you get what you pay for. Staff vert friendly and helpful so overall I'm not complaining.

Reviewed: Nov 25, 2023

Jucy service was super. Will definitely use Jucy again.

Reviewed: Mar 22, 2023

The only thing lacking was a GPS.

Reviewed: Sep 6, 2022

Very convenient

Reviewed: Aug 18, 2024

The car was in good condition, the process to change cars was simple, and there were no extra charges.

Reviewed: Mar 1, 2024

Signage not very good hard to find

Reviewed: Dec 7, 2023

Car was upgraded to a larger vehicle with more space at no cost - this was very welcome as we had a lot of luggage and made things much easier for us

Reviewed: Mar 22, 2021

They upgraded us for free but instead we got a car that hadn't been valeted which I'd agreed on, but I wouldn't again from any hot country, as seats get sweated into and smell. But all staff were friendly and wanted to do the best for us.

Reviewed: Feb 28, 2020

Hertz had upselling. The charges at the Hertz counter were a bit over ten AUD more than stated in the QEEQ order. Everything else was good.

Reviewed: Apr 3, 2024

Staff helpful. Good vehicle.

Reviewed: Jan 31, 2023

Well pleased with the car. Probably you could have told us it didn't have GPS so we didn't spend time looking for something that wasn't there, but minor inconvenience.

Reviewed: Dec 15, 2022

The Hertz staff were extremely pleasant and helpful

Reviewed: Nov 16, 2021

Hertz counter staff and drop off staff - 10 out of 10

Reviewed: Apr 28, 2021

satisfied

Reviewed: Mar 30, 2024

Lacks flexibility; unable to change the primary driver on site.

Reviewed: Feb 23, 2024

The original car had an issue with its number plate. I was immediately given another car when the staff member had a look at the faulty plate

Reviewed: Nov 29, 2021

New fleet, easy to use. Would use next time in Adelaide (airport office)

Reviewed: Dec 22, 2020

Car was excellent..charging $34 for 2nd driver was a bit annoying.

Reviewed: Apr 1, 2020

The man we dealt with in the CBD on hindley st on Saturday 21st was exceptionally friendly and kind. Thank you

Reviewed: Dec 29, 2019

Good pick up / drop off

Reviewed: Dec 27, 2019

I got a Subaru Outback, which was better!

Reviewed: Feb 5, 2020

Received an upgrade for car i30. Spacious and good for fuel. Nice experience and will use them again.

Reviewed: Jan 15, 2020

Hire was handled by Hertz so was very efficient

Reviewed: Dec 1, 2019

Had to wait a while for the car as it was still being prepped and washed. Bit of a queue for paperwork.

Reviewed: Nov 23, 2019

Friendly attitude

Reviewed: Oct 27, 2019

Atlas got no customer service booth at Adelaide airport. However, the hirer will send a van to pick you from Adelaide Airport to get the car. Just wait at the bus stand in front of the Airport.

Reviewed: Nov 29, 2019

Everything was just like what I expected.

Reviewed: Jun 11, 2019

Amazing free upgrade to a high-class car. Welcoming staff, convenient transfer from/to terminal.

Reviewed: Apr 29, 2019

Good company, good car and excellent service from them. Would use again and recommend.

Reviewed: Nov 23, 2018

The service was very good and enthusiastic. They didn't push their insurance when they saw we had already bought full coverage.

Reviewed: Jun 19, 2019

No waiting in line, the procedures were handled directly. The reception staff carefully explained how to use the RV and provided a user manual and video instructions. The safety belt repair took a long time when picking up the vehicle, but they waived the RV cleaning fee when we returned the vehicle. We later added full insurance, with a zero deductible, and we didn't have to provide a credit card deposit. Otherwise, the credit card fees would have been significant. Note that the full insurance does not cover the roof.

Reviewed: Mar 15, 2019

I was the only one picking up the car when I arrived, and the process went smoothly.

Reviewed: Feb 26, 2018

The location is relatively easy to find, but they kept pushing their insurance.

Reviewed: Oct 14, 2017

The staff at the counter strongly pushed the comprehensive insurance, costing a substantial extra amount. When returning the vehicle, an intern conducted the inspection and said there were dents on the side of the roof caused by tree branches, which were not covered by the insurance. The staff did not mention this point when I picked up the vehicle. Fortunately, another staff member inspected it later and did not count it as our fault, which was a relief. Nevertheless, the comprehensive insurance was not very useful when picking up the vehicle.

Reviewed: Mar 5, 2016

Like: The vehicle was in great condition, everything was ready to pick up - totally hassle free
Dislike: No problems at all

Reviewed: Jan 12, 2018