Guest reviews

• Europcar

  10 - "Excellent service."

• Budget

  10 - "Very satisfied"

• AVIS

  6 - "Too expensive"

• AVIS

  2 - "When I arrived at the rental company, I told the staff that I had already completed all procedures, including insurance, back in my home country. I didn’t need any additional services. The staff agreed and only asked me to sign the contract without providing me a copy. When I requested one, they said it wasn’t needed. However, upon returning the car, I realized I had been deceived into purchasing an additional insurance for 629.99 RMB. It’s infuriating to see such a large company engage in this kind of dishonesty."

• AVIS

  10 - "Very satisfied."

• FIRST CAR RENTAL

  10 - "Very satisfied with the service; I will rent from them again next time."

• AVIS

  10 - "Very satisfied"

• AVIS

  6 - "It was okay, but the staff was not very patient."

• AVIS

  10 - "Very professional"

• AVIS

  10 - "Satisfied"

• AVIS

  10 - "Ja, besser als erwartet"

• AVIS

  10 - "Overall, it's pretty good, but the car pickup process took quite a while. It took about 40 minutes to complete the procedures and another 20 minutes to pick up the key from the back. However, the return process was quick, and there were no unexpected charges. I forgot to bring my physical Chinese driver's license this time, but I successfully picked up the car using the translated version of my electronic driver's license from the 12123 app. Photos of the Chinese driver's license are not accepted, so I advise everyone to be mindful and always carry the physical driver's license whenever possible."

• AVIS

  10 - "Very good."

• AVIS

  10 - "Very convenient."

• Enterprise

  6 - "It's 2024. We have self-driving cars, we're exploring Mars, but my credit card can't handle a transaction in South Africa? Seriously? I'm starting to suspect the international banking system is powered by hamsters on tiny treadmills."

• Alamo

  7 - "Waited very long for the car-most frustrating as was pressed for time"

• Budget

  8 - "It was OK - we ended up with a Suzi Swift"

• AVIS

  2 - "It was a terrible experience, we had to pay in even though we paid the whole rental fee through QEEQ, the car we received was an “upgrade” from them but it was in fact smaller, dirty, smelled and had stains on the seats. They did not even find our booking and didn’t take our booking confirmation email from QEEQ as proof. "

• Bluu Car Rental

  10 - "Super "

• Budget

  10 - "Very satisfied."

• AVIS

  10 - "Very satisfied. The staff at the car rental service were exceptionally friendly. I don’t speak English, but they were very enthusiastic about helping me."

• Shouqizuche

  8 - "It should be acceptable in Africa, but the overall car configuration is much worse compared to the same model in other countries."

• AVIS

  10 - "Good, the experience was excellent."

• FIRST CAR RENTAL

  6 - "The car rental company inexplicably charged an extra 3000 Rand, which seemed like a deposit for returning the car with a full fuel tank. The staff could not clearly explain what the 3000 Rand fee was. First, they said it was for insurance, then they said it was some kind of deposit, but it was actually charged directly to the credit card instead of being held as a credit limit like usual. This fee was not listed on the order either. Thankfully, the customer service team of Zuzuche stepped in and took a long time to clarify this charge. Kudos to Zuzuche's customer service."

• Hertz

  7 - "Busy, fine"

• AVIS

  10 - "Very good."

• AVIS

  8 - "Satisfactory."

• Europcar

  10 - "The fuel tank was not full when picking up the car, but they quickly allowed us to hit the road after taking pictures for evidence. Very responsive."

• Hertz

  2 - "I booked a RAV4, but every time I got a Corolla Cross instead. The reason given was always that the two cars belong to the same category. Why is the RAV4 never available? Rental location: Cape Town Airport."

• Europcar

  10 - "No queue, pretty quick."

• Europcar

  10 - "It was fast, and the car was new."

• GREEN MOTION

  10 - "Excellent."

• U-SAVE

  10 - "I booked a Toyota Corolla, but the rental company provided a very new Honda instead. It was smooth to drive, though the power was a bit lacking. For pickup, I called the rental company and they sent someone to pick me up. The vehicle inspection and pickup process went very smoothly. The staff also confirmed the drop-off location with me, and after adding WhatsApp, they sent me the return address, road conditions, and corresponding pictures through the app. Following these instructions, I easily found the drop-off point. The rental company staff were friendly and their service was excellent, deserving of praise!"

• Hertz

  2 - "The store couldn't find my reservation, which wasted an hour of my time and seriously affected my travel plans and mood. The vehicle model was completely different from what I booked—it was a lower-tier model with a different price. They responded claiming it was the same tier, which is absolutely nonsense."

• AVIS

  10 - "The service attitude was great, no upselling, and the location was easy to find. Returning the car was also smooth. The car was excellent—almost brand new with only 3,200 kilometers on it. A deposit of over 3,000 ZAR was held when I picked up the car; I hope it will be refunded without issues. However, there was one problem: I had booked an automatic car but was given a manual one. At first, I didn’t notice and spent some time trying to figure it out. Only after realizing something was wrong did I return to the office to ask, and they replaced it for me. This kind of issue had never happened to me before."

• AVIS

  10 - "Great experience with long-term car rentals."

• Enterprise

  10 - "Great experience with all staff"

• U-SAVE

  4 - "Late and overcharged."

• AVIS

  10 - "The process was very efficient, both pickup and return were quick, but the car provided was an old model without a rearview camera, which was less convenient."

• AVIS

  10 - "Car rental at Cape Town Airport is very convenient."

• AVIS

  10 - "Very satisfied."

• Bluu Car Rental

  6 - "Too long wait for the car. Car wasn't ready when I got there."

• AVIS

  9 - "Everything was according to the plans and arrangements "

• Hertz

  10 - "Smooth"

• AVIS

  8 - "The car was in great condition."

• Budget

  10 - "Very satisfied!"

• Europcar

  8 - "Use Europcar for leisure & business never disappointed"

• Hertz

  8 - "the car provided was not the same and slightly smaller than the option chosen"

• Budget

  10 - "Very satisfied, giving it a thumbs-up."

• AVIS

  6 - "Everything was fine except the final bill was unclear and no one explained it."