Guest reviews

• CARWIZ

  6 - "The car was quite new, with only 12,000 kilometers driven when picked up, and very fuel-efficient. After driving 1,800 kilometers, I only refueled twice while maintaining a full tank for return. However, when faced with poor vehicle conditions, it was almost impossible to get assistance. In the past, I usually chose well-known international rental companies like Europe or Hertz for international trips. This time, I opted for this company mainly for convenience with cross-border travel, but the service was really disappointing—perhaps that’s just how service is in Serbia. During business hours, repeatedly calling the contact number provided for pickup resulted in no one answering or the calls being hung up, which was extremely frustrating. Luckily, after comparing rental platforms, I firmly opted for Zuzuche, which provided quick and effective assistance throughout the process."

• Autounion

  10 - "The service attitude was great. We were able to change our pickup and drop-off times without any issues."

• CARWIZ

  10 - "Very satisfied, the rental deposit was refunded quickly."

• CARWIZ

  8 - "A good car rental company, though communication in language is a bit challenging."

• CARWIZ

  10 - "This is our second time renting a car from Carwiz. We are already familiar with the process. The small branch is located next to the sports arena, and it was easy to find with navigation. Take note of the operating hours in Serbia; it's best to pick up or return the car between 9 AM and 2 PM. Otherwise, they may consider it outside working hours and charge additional fees! Make sure to use your own credit card when picking up the car."

• CARWIZ

  10 - "Satisfied"

• CARWIZ

  4 - "Charging a €60 cross-border fee without crossing the border is unreasonable!"

• Yours Car Rental

  10 - "Very satisfied, excellent service attitude, and the car pickup process was very quick."

• CARWIZ

  4 - "A scratch on the front bumper was charged 530 euros."

• CARWIZ

  8 - "Overall, it was pretty good, but the car had some scratches when handed over. Remember to take a video for evidence to avoid disputes when returning the car."

• Enterprise

  10 - "Very satisfied."

• AVIS

  6 - "The originally booked car model was unavailable, and only two options were provided—one could only seat two people, so we had to reluctantly accept a larger model. Moreover, the insurance for the larger model was extremely expensive. Additionally, there were no clear indications that the main driver couldn't be changed on-site. Since the person who made the reservation wasn't the main driver, we had to pay extra to add a secondary driver."

• AVIS

  10 - "Satisfactory"

• Yours Car Rental

  8 - "It's okay."

• Yours Car Rental

  10 - "Quite nice, even though I was half an hour late returning the car, they didn’t say anything—very friendly."

• CARWIZ

  10 - "Very good."

• Alamo

  10 - "Satisfied"

• Budget

  8 - "When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit. "

• CARWIZ

  10 - "Very satisfied."

• CARWIZ

  10 - "Very satisfied."

• AVIS

  10 - "Very good and considerate."

• CARWIZ

  10 - "Very satisfied"

• Europcar

  10 - "The staff member provided excellent service and used translation tools to explain any unclear points."

• Yours Car Rental

  10 - "Car was clean and nice, almost new."

• AVIS

  8 - "Ich habe noch 112€ bezahlt extra,und das ist sehr schade. Nie mehr "

• Yours Car Rental

  10 - "The staff were very warm and patient."

• Europcar

  4 - "The service attitude is fine."

• Alamo

  10 - "Convenient and efficient. They provided a thorough introduction before picking up the car. The inspection process was very smooth, and any existing damages were clearly marked in advance, so the handover was completed quickly."

• Europcar

  8 - "Satisfied"

• Yours Car Rental

  10 - "Excellent service, it was a great experience."

• ACE

  10 - "Overall, it was quite good. We had an early flight, and although the office officially opened at 8 AM, they started processing at 7:35 AM without any extra fees. They acknowledged that we already had insurance and did not try to upsell us. Both pickup and drop-off went smoothly without unnecessary delays or hassles. The only downside was that they gave me a Hyundai economy car instead of the Polo I requested since it was unavailable. Honestly, driving it wasn’t ideal, but the car was very new, with only 20,000 kilometers on it, so I accepted it reluctantly. In Bosnia and Herzegovina’s mountainous roads, a diesel car would be better. This small car struggled a bit but managed to complete the journey. As of now, the deposit pre-authorization hasn’t been lifted yet, and I reckon it’ll take another month."

• CARWIZ

  10 - "Very good, with well-organized arrangements."

• Europcar

  6 - "Fairly average."

• Europcar

  10 - "Extremely satisfied. The car was a brand new model with only 2000 kilometers, and the staff provided professional and efficient service. There were no hidden fees. During this self-drive trip, the undercarriage was scratched, but the return process was handled professionally. The full insurance covered the undercarriage and glass, which was absolutely necessary and ensured a smooth experience. The car had great power and was clean and tidy. It was an unforgettable journey."

• AVIS

  4 - "The Zuzuche platform is great, but the Avis company is really disappointing. At the pickup, they insisted my credit card was a debit card. I've used this credit card for over 10 years, what is there to argue about? Then they said it’s fine, as long as I purchase full insurance, they would accept it. At that moment, I understood their game. Full insurance cost 110,000 dinars, which is roughly over 7,000 RMB. With no other choice, I had to reluctantly agree since I was already there."

• Enterprise

  10 - "The car pickup process was relatively smooth, but unfortunately, they didn't have the Golf I wanted. I had never seen a Citroën C3 in China before and initially felt it wasn't a good choice. However, after driving on mountain roads, I realized it performed quite well. They didn’t push any additional paid services. In Bosnia, the police informed us about two speeding tickets unrelated to our rental period. We reported this to the rental company via the QEEQ platform. When returning the car, the rental company was aware of the situation and assured us it was not our concern. Hopefully, there won’t be any hidden charges."

• CARWIZ

  10 - "The car pick-up was at the airport, under the tower. The same person handled both the pick-up and return. I only purchased basic insurance, while this company’s full coverage costs about 20 euros per day, which is relatively more cost-effective than options in my home country. Additionally, there was no need for upfront payment, as I purchased it directly through the local car rental company. The snow tires I noted in the reservation were arranged, and the car provided was a 1.2T Opel with just over 10,000 kilometers on the odometer. The power was average but sufficient. The trunk fit two 26-inch suitcases and one 24-inch suitcase comfortably. Overall, it was a good experience. During pick-up, they processed the pre-authorization of over 500 euros for insurance charges without much explanation, but upon returning the car, only the insurance fee was finalized while the rest was refunded. However, the charges were processed in the local currency instead of euros. All in all, it went smoothly and was a good experience."

• AVIS

  6 - "The car provided was different from the one I booked, and the price increased considerably. The staff said the price I booked didn't include insurance, and it had to be upgraded, resulting in a much higher cost than expected."

• Europcar

  10 - "Very good"

• AVIS

  10 - "Excellent car hiring experience "

• AVIS

  10 - "Very nice, the staff were all very friendly."

• ADDCAR RENTAL

  2 - "The attitude was mediocre, there were hidden charges, and the deposit has not been refunded to date."

• Yours Car Rental

  10 - "The process of picking up and returning the car was very convenient and relatively efficient (20-30 minutes to pick up the car, 5 minutes to return it). When picking up the car, you go through the standard registration process, swipe your card for a pre-authorization deposit, and then someone will assist you in inspecting the car (checking fuel level, interior, and exterior condition). Speaking of the exterior inspection, the staff were more meticulous than I was, examining every detail (taking about 5 minutes). They even noted minor scratches caused by car washes, so there's no need to worry about unfair charges when returning the car. Regarding concerns about being overcharged when returning the car, there's really no need to worry either. The staff conducting the return inspection were quite casual, simply starting the car to check the fuel level (to confirm a full-tank return) and circling the car once (less than 5 seconds). As long as there wasn't major paint damage or noticeable dents, even minor scratches wouldn’t affect the return process. When returning the car, the pre-authorization deposit was immediately canceled, although the exact timing depends on the bank. However, I was curious—once the pre-authorization is canceled, if there were any violations during the rental period, how would they charge me? Could this mean I could speed as much as I want, as long as I don't get caught on the spot?"

• CARWIZ

  8 - "Everything was fine in the beginning, but when it came to handling the accident and damage assessment, the typical European attitude and arrogance became apparent."

• CARWIZ

  10 - "Pretty good."

• Alamo

  10 - "The car was very new and in excellent condition."

• CARWIZ

  10 - "Extremely satisfied"

• SURPRICE RENT A CAR

  10 - "Very satisfied"

• CARWIZ

  10 - "The service attitude was excellent, the vehicle was in great condition, and the process of picking up and returning the car was very convenient. The staff didn’t try to upsell or impose any hidden charges."

• AUTORENT

  2 - "Renting from this company was a costly mistake. After driving the car for a few days, it broke down, and the rental company blamed us for driving on poor road conditions, claiming we damaged the engine. They referred to a series of contract clauses, accusing us of breaching the agreement and demanding we take full responsibility. During negotiations, they directly charged my credit card 15,000 RMB without my consent."