Guest reviews

• AVIS

  10 - "Avis did a great job accommodating my delayed arrival. Car was available and ready and even bigger than what I had reserved."

• NU Car

  7 - "NU added extra fees not originally on the contract like toll tags, insurance and others"

• Europcar

  10 - "The service was good, and the overall process of picking up and returning the car was quite smooth."

• ACE

  9.7 - "The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR. On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it. "

• Routes

  8.7 - "The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better."

• Dollar

  8.3 - "The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen."

• Alamo

  10 - "They have become my go-to Car Rental Company!!! Airport staff is outstanding and caring. They catered to my needs and delivered on time all the time. "

• ACE RENT-A-CAR 1800

  2 - "The car rental company in Puerto Rico took almost 3 hours from 9 AM to 12 PM. They insisted that we buy their insurance, claiming I hadn't already purchased one. We were in a hurry, so we had to buy it. 1. I already sent them the rental pickup form via email: counter@charliecars.com 2. They said if I already paid, they would refund the amount. Please coordinate with the car rental company. See the receipt attached; Insurance: $200; Other charges include tolls and a deposit of $150; total is $388, which is more than the rental fee."

• Dollar

  8.3 - "They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver. I'm going to contact them for a refund for the other coverages that I did not want. "

• Dollar

  9 - "El auto un poco deteriorado pero funcionó bien. No puedo aceptar que el recipiente de agua de los wipers estaba vacío. Eso indica que no chequean bien los vehículos antes de entregarlos. "

• ACE

  7.7 - "Car could be more clean. "

• Alamo

  9.7 - "Everything everything good "

• Alamo

  10 - "Exelente servicio de principio a fin"

• Alamo

  10 - "Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked."

• Alamo

  10 - "It was awesome "

• Dollar

  9.3 - "Excellent counter staff"

• ACE

  10 - "Excellent. "

• Alamo

  9.7 - "Muy bueno el coche era lo que esperaba "

• Alamo

  10 - "Carro sensacional "

• Dollar

  10 - "El automóvil, la atención al cliente por el personal de Dolar, definitivamente superaron mis expectativas."

• Routes

  4.3 - "Routes disregarded that my reservation was made through QEEQ. My car rental experience was a nightmare."

• ACE

  10 - "Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else."

• ACE

  10 - "Great"

• Popular Auto

  10 - "Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional "

• Europcar

  9.3 - "Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered"

• Popular Auto

  8 - "Was not told where to go to pickup the car. No info about a shuttle so we had to take a taxi. Long wait to to do paperwork to get the car"

• ACE

  9.7 - "I always use Charlie car rental/Ace. I just wish that as a regular customer there would be better deals or specials. I've rented from Charlie/Ace at least 5 times this past year. It'll be nice to have some type of bonus. "

• NU Car

  10 - "Great service quick transaction, clean vehicle and no pushy up sale on extras. I"

• Europcar

  10 - "Me encantó el servicio "

• Europcar

  10 - "The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip. "

• Hertz

  6 - "The price was different than the booking price. Also, they did not accept my GA license because of the temporary one. "

• Europcar

  10 - "Staff very helpful, polite and friendly "

• E-Z RENT-A-CAR

  10 - "Friendly, convenient and easy to use"

• ACE

  8.3 - "Customers Service was very well. "

• Europcar

  8.7 - "Tout était bien ficelé, par contre Europcar n’est pas présent à l’aeroport de Porto Rico, c’est un petit container sur le parking d’un centre commercial à Carolina "

• Europcar

  10 - "It was an excellent experience. I called to confirm their shuttle van was on the way when I landed at the airport and they arrived within minutes. The pickup process was smooth and the vehicle was spotless and ready. We were in and out in less than 10 minutes. I highly recommend them and would rent from them again without hesitation. "

• Europcar

  9 - "Had a little difficulty linking up with their shuttle driver; I had to wait about 45 mins, and call three times, for the shuttle to pick me up. But, once I got to their counter the process went smoothly."

• ACE

  10 - "Easy to get to great price very good service "

• Europcar

  9.5 - "Toyota Yaris had a very strong cigarette odor. Manager did not hesitate to changed car for a Toyota Corolla which was clean and no cigarette odors. overall experience was very pleasant. Manager and Van driver were both very friendly and accommodating. "

• Dollar

  6 - "El total que me indicó la página v/s lo que realmente pagué no coincidió y por más de 60.00 más. Encuentro que eso no está bien."

• Europcar

  10 - "Excellent service, met my expectations."

• Europcar

  10 - "great service"

• Europcar

  4.7 - "Ended up having to rent from a reliable competitor for the first day, due to location closing earlier than advertised. No apologies or anything. Ended up costing more than planned. "

• ACE

  5 - "They charged us extra daily fee over and above EasyRentCars fee"

• ACE

  9.7 - "Wish the car had power locks."

• Europcar

  9.7 - "Vehicle was great. Easy to work with. Nice staff. Fast shuttle to and from airport."

• ACE

  10 - "The counter staff agents were very helpful and polite. My experience it was great! Thank you very much!"

• ACE

  7 - "After I need a car more time Its so expensive"

• ACE

  7.7 - "Too long of a wait at the airport for pickup (>30 min). This should be improved."

• Europcar

  10 - "I don’t remember selecting a time to pick up, but it was booked for noon. However our plane was not arriving until 3:45 so I would not have booked to pick up before our plane arrived. When we got there our booking had been cancelled because it was over 3 hours old. Maybe I did not see this time when I was booking the car, but I don’t remember selecting to pick up at noon. Thankfully, they still had a car for us."