17 Car Rental Brands at San Juan Airport (SJU)

Need more people

Reviewed: Aug 20, 2025

Yes

Reviewed: Aug 20, 2025

Reviewed: Jun 14, 2025

The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.

Reviewed: Jan 16, 2024

Avis did a great job accommodating my delayed arrival. Car was available and ready and even bigger than what I had reserved.

Reviewed: Jan 2, 2025

NU added extra fees not originally on the contract like toll tags, insurance and others

Reviewed: Oct 18, 2024

Great service quick transaction, clean vehicle and no pushy up sale on extras. I

Reviewed: Dec 6, 2019

The service was good, and the overall process of picking up and returning the car was quite smooth.

Reviewed: Jul 26, 2024

Me encantó el servicio

Reviewed: Nov 15, 2019

The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.

Reviewed: Oct 26, 2019

Staff very helpful, polite and friendly

Reviewed: Sep 24, 2019

It was an excellent experience. I called to confirm their shuttle van was on the way when I landed at the airport and they arrived within minutes. The pickup process was smooth and the vehicle was spotless and ready. We were in and out in less than 10 minutes. I highly recommend them and would rent from them again without hesitation.

Reviewed: Aug 28, 2019

The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR. On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.

Reviewed: May 14, 2024

Car could be more clean.

Reviewed: Feb 2, 2023

Excellent.

Reviewed: Sep 16, 2022

Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.

Reviewed: Apr 28, 2021

Great

Reviewed: Mar 21, 2021

The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen.

Reviewed: Jan 3, 2024

They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver. I'm going to contact them for a refund for the other coverages that I did not want.

Reviewed: Aug 15, 2023

Excellent counter staff

Reviewed: Oct 31, 2022

El total que me indicó la página v/s lo que realmente pagué no coincidió y por más de 60.00 más. Encuentro que eso no está bien.

Reviewed: Jul 28, 2019

Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked.

Reviewed: Jan 9, 2023

Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional

Reviewed: Aug 4, 2020

Was not told where to go to pickup the car. No info about a shuttle so we had to take a taxi. Long wait to to do paperwork to get the car

Reviewed: Mar 3, 2020

they are awful about giving their address.

Reviewed: Feb 11, 2019