Guest reviews

• AVIS

  8 - "Pretty good."

• Alma Car Hire

  10 - "The car rental company is great, the vehicle performs well, and the service provided by the young staff member was excellent."

• ADDCAR RENTAL

  2 - "Isn't this similar to a scam? Moroccan customs are very slow, and since I was 2 hours late picking up the car, the rental company automatically canceled my reservation. Not a single penny was refunded, so I ended up paying for a car I never even used. Consider it charity."

• AIRCAR

  10 - "Speaks English, easy to communicate. The car is in good condition with only 20,000 kilometers. When picking up the car, a 14,000 AED pre-authorization was processed, and upon returning, they briefly inspected the vehicle and immediately released the pre-authorization."

• Europcar

  10 - "Very satisfied. Although the credit card guarantee amount during pickup was high (30,000 dirhams), it was released the day after the car was returned."

• Alma Car Hire

  10 - "Very satisfied"

• QIANLIMA VOYAGE

  10 - "Not just satisfied, but extremely satisfied!"

• AIRCAR

  10 - "Smooth communication and quick car pickup process."

• AIRCAR

  10 - "Great service!"

• Budget

  10 - "The staff at the store were very welcoming, and the process was handled quickly. When the car arrived, another cheerful guy joined us for the vehicle inspection. He was very friendly and funny."

• Autounion

  8 - "Quite satisfied."

• AIRCAR

  10 - "Very satisfied."

• U-SAVE

  6 - "The service awareness is still not comparable to that in China, but it's acceptable."

• Hertz

  8 - "Satisfied"

• Alma Car Hire

  10 - "Excellent"

• AIRCAR

  10 - "Short wait time, quick processing."

• Budget

  10 - "Excellent, the car was almost brand new."

• AIRCAR

  10 - "An excellent car rental company."

• SURPRICE RENT A CAR

  2 - "No one answered the phone when we tried to pick up the car, and we had to wait for two hours before getting the vehicle. During drop-off, their staff were not on-site, and we waited for half an hour for them to arrive, which delayed my check-in. Extremely poor service awareness and capability."

• AIRCAR

  10 - "In Morocco, this car rental company seems to be one of the few that doesn't push unnecessary sales. The staff may come across as a bit cold, but overall, the experience is acceptable. Cars are picked up and returned with an empty fuel tank. Make sure to request your deposit refund when returning the car."

• AIRCAR

  10 - "Very satisfied"

• Wheego

  6 - "Au début, le personnelle me dit que ma carte est une crédit / débit donc il ne voulait pas la prendre et exiger que je paie 14€ d'assurance par jour environ. Ensuite il accepte mais la carte ne passe pas en crédit, le personnel essaie en débit et la surprise ça passe mais le dis qu'ils n'accepte pas le débit du coup il m'effectue un remboursement et au final j'ai du payer 14€ environ par jour d'assurance. C'est dommage, quelque jours avant j'ai effectué une location chez LOCATION AUTO qui n'acceptait que les carte de crédit avec cette même carte qui a était refuser chez Wheego "

• Keddy by Europcar

  10 - "The service was excellent."

• ADDCAR RENTAL

  7 - "L'accueil de addcar n'etait pas facile a trouver, il etait a la sortie de l'aeroport et n'etait pas indiqué par des panneaux ou des logos, il fallait demander a des personnes PROBLEME NOUS AVONS DU RAJOUTER UN SURPLUS DE 130€ pour avoir la voiture car il n'est pas spécifié d'une manière claire qu'il faut une carte de crédit (et non de débit comme la mienne), car dans l'usage courant pour signifier une carte bancaire on dit une carte de crédit. CECI NOUS A CAUSE DE GROS PROBLEMES, DE L'ARGENT ET UN TEMPS D'ATTENTE SUPPLEMENTAIRE"

• Hertz

  6 - "The service was decent, but they required us to purchase an additional insurance policy, which cost about 800 yuan for five days."

• ADDCAR RENTAL

  10 - "Super satisfait de l'équipe AddCar agadir "

• diRENT

  10 - "Very reliable, clear procedure, prompt responses, and very timely and effective problem-solving!"

• Al Kafi

  7 - "Didn’t pick us up Airport as per instructions which wasn’t ideal. A number being supplied would be good (I may have missed this)! Also highlighting looking for Wheego may help! "

• U-SAVE

  10 - "Overall, the process was quite smooth."

• AVIS

  10 - "The staff at Avis are very professional and provide excellent service! They are patient and courteous."

• Hertz

  10 - "The service from Hertz was excellent. They paid close attention during the car pickup and inspection process, and even reminded me to record a video of the vehicle at the time of pickup. The only surprise was the high preauthorization amount, which seemed to be around 12,000 dirhams. They explained that this was because I purchased supplemental insurance through QEEQ instead of the full coverage offered by the rental company, and in case of damage, deductions would be necessary. However, the preauthorization amount has been restored since then, which took about one month."

• Budget

  10 - "This car rental company is great, the staff are very nice, and there are no hidden fees."

• Budget

  10 - "Good service, the staff was quite efficient and didn't try to upsell anything."

• Budget

  10 - "Quick and convenient service."

• AIRCAR

  10 - "The return process was particularly quick, the car was very new, and I am very satisfied."

• Europcar

  10 - "Matched expectations. The entire process was smooth across Europe and Australia."

• Europcar

  10 - "Very satisfied"

• Budget

  10 - "Very satisfied. I arrived an hour earlier than my rental time, and the staff let me pick up the car. They also extended the return time for me. The pickup and drop-off process was very quick with no need to queue. The vehicle was very new, with only 15,000 kilometers."

• ADDCAR RENTAL

  6 - "Overall, average experience. I booked a Volkswagen Golf but ended up with a Dacia Logan. The trunk space of the Dacia Logan is large; it can fit three 20-inch suitcases and one 24-inch suitcase. There is no physical offline location or staff to greet you at the airport. I had to ask airport police and roadside service personnel, and use a local phone multiple times to find the pickup point. It’s located outdoors on the opposite side of Terminal 2, in the middle of a parking lot, under a large lighting pole with a display screen. There’s no counter, and the procedures are handled in front of the car. If you don’t speak English, proceed with caution as it’s very hard to locate. Once I completed the paperwork and got the car, the staff left immediately. I couldn’t understand the settings in the car and tried to ask the staff for help, but none of my five or six phone calls were answered. The service quality was very poor. There are two deposit options for the rental—a direct deposit of 1000 euros or a deposit of 400 euros plus a 50-euro insurance fee (this 50 euros is non-refundable). It’s somewhat like a risk agreement where if the car is damaged or fines are incurred, the entire deposit is forfeited. To minimize risk, and given that canceling the booking and switching providers was not an option at that time, I chose the second option as a way to spend less for peace of mind. During the trip, I was very cautious and avoided accidents and fines. When returning the car, the staff said the car was dirty. We mentioned that we overfilled with 270 dirhams’ worth of fuel (this extra fuel was due to miscommunication with the gas station staff who misunderstood our request, which negatively impacted our impression of Morocco). They let the issue go after that."

• Budget

  8 - "The car provided was not the one originally reserved, and the exterior had many scratches. The car had close to 100,000 kilometers on it. They proactively asked if I needed an introduction to basic car settings. When asked about insurance, I mentioned I had already purchased it, and they did not push me further."

• ADDCAR RENTAL

  10 - "Very convenient. No hassle. Did not push us ti buy any additional insurance. They actually refined me 40 MAD as I did pay for the car parking when I took the car off them. So everything went really fine. "

• GREEN MOTION

  2 - "I had a flat tire on the road and was fined 10,000 dirhams. I contacted the store immediately after the tire burst, but their response was just reading my message without replying. Make sure to wash the car before returning it; their fine for not washing is as high as 300 dirhams."

• Budget

  10 - "Very satisfied. The staff are very friendly and there are no extra charges."

• AIRCAR

  10 - "Extremely satisfied."

• Europcar

  10 - "Efficient and fast, with excellent service attitude."

• Budget

  10 - "The pick-up and drop-off processes were smooth. The store is on the main street, and there's a coffee shop nearby. Apple Maps is quite accurate for this location, while Google Maps may show you two nearby spots. Although it's a small car, it was quite new and performed well."

• ADDCAR RENTAL

  2 - "The car rental company provided poor service, and the vehicle was in bad condition as well. The car broke down midway, and when I contacted the staff afterward, they directly blocked me."

• AIRCAR

  10 - "Very satisfied"

• Al Kafi

  8 - "I must say, Al Kafi Staff did all there best to deliver their service."

• AIRCAR

  10 - "The car rental experience was excellent. The car was very new, with only a little over 3,000 kilometers on it."