Guest reviews

• ADOBE

  10 - "Excellent!"

• Budget

  10 - "Voiture parfaite comme choisi. Mais tu veux prendre la voiture le lendemain de ton arriver. C’est très difficile."

• Costa Rentacar

  10 - "Very satisfied."

• Budget

  10 - "Great car and a good rental experience."

• Budget

  10 - "El vehículo fue excelente. Como consejo tienen que mejorar el lugar de la lanzadera (el pickup del bus que lleva a la rentadora). Todo lo demás fue con una buena atención por parte de todo el personal"

• Budget

  5 - "The car had 60000 km on the clock but the front tyres were very worn and badly under inflated on pick up. Too tired to make a fuss re tyre condition after 11 hour flight but asked staff to top up the air. I had to top up with air on both front tyres twice during the 2 week trip. The rep insisted that I typed in my personal information on my phone which was laborious after a long flight and it would have been much quicker if they did it on their website. On car return the rep pointed out a large dent in the driver's door. I had not seen the condition report at pick up as it was not referred to by the staff and attached to the back of the contract. I did take pictures before leaving so was able to prove that the dent was pre existing. "

• Budget

  10 - "Should have booked directly"

• Budget

  10 - "Great experience "

• Budget

  8 - "Cars could be a bit more updated with features."

• AVIS

  7 - "It was a brand new vehicle, but a lot to desire when you demand power from the engine , this specific model lacks power."

• Enterprise

  2 - "The pickup service was clearly poor. First, I explicitly stated that I was only going to La Fortuna, yet they tried to upsell me to switch to an SUV. In the end, I didn't agree to it, and the roads throughout the trip were perfectly fine for a regular sedan. A standard sedan had no issues at all. Second, I booked a Toyota Corolla but was given a Toyota Yaris (sedan). These are not vehicles of the same class; it was a downgrade. The rental company neither informed me nor did I recognize the Yaris at the time. This is fraudulent behavior, especially since they charged Corolla prices. Fortunately, QEEQ later refunded me the price difference. Kudos to them for resolving the issue."

• Enterprise

  10 - "Overall service is satisfactory."

• Europcar

  10 - "Picking up and dropping off the car was very convenient. The car was a bit old, but this type of car is common in the area."

• AVIS

  4 - "I encountered a novice, it was such a hassle. They mistakenly charged the pre-authorization as an actual payment, and now two days have passed. I went there today, and they still say it'll be refunded either today or tomorrow."

• ADOBE

  10 - "Very good, minor scratches from tree branches were not charged in the end."

• Keddy by Europcar

  8 - "The service was decent, but it's hard to imagine the car having a more basic power and configuration."

• York

  5.3 - "La atención en la oficina de recogida fue desastrosa, incluyendo costos que ya habiamos pagado previamente en la reserva."

• EC Rentacar

  8 - "Quite satisfied"

• EC Rentacar

  8 - "Easy to find, fast pickup and return process"

• York

  10 - "Très bonne voiture, 17000 km au compteur."

• Enterprise

  9.3 - "Great service. The only thing I will mention, they gave us a 7 seater car with a small engine! Being inn Costa Rica where you are surrounded by mountains, going up hills was an effort. They tried to upsell another car to us."

• Europcar

  10 - "Why are we always forced to buy additional insurance even when bringing and providing paperwork from Visa Avion, proving insurance coverage ? This is ALWAYS a problem in Costa Rica ….why ?? Please sort this out once and for all !! "

• AVIS

  7.3 - "Staff pushing hard on full insurance... Fortunately I speak Spanish and did my research on what I needed... Many tourists in neighboring counters took full insurance at $40USD a day. Good location though and shuttle was easy to find."

• EC Rentacar

  9.3 - "So easy to deal with. Great communication via WhatsApp. Customer service rep was great, spoke good English"

• Alamo

  9.7 - "All was great "

• JUMBO

  10 - "Wendy who was the staff member was excellent. She took me through the whole process of picking up the car and was very clear, her English was superb! She was kind enough to help me with directions through the Waze satnav app, which she set and explained. The experience on our return was just as good and prompt. I can thoroughly recommend Jumbo hire."

• AVIS

  7 - "Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance."

• Flexways

  8.7 - "Had to get extra insurance when we got there even if I paid for full cover on the website already , not happy about that "

• Alamo

  6 - "Car was in good condition. Pick up and drop off very smooth."

• MEX

  3.7 - "El auto está en condiciones demasiado malas, no debería alquilarse, asientos manchados, innumerables rayones, golpes, paneles plásticos dañados, además lo entregaron tan sucio que tuvimos nosotros que limpiarlo, aspirarlo y desinfectarlo"

• Budget

  6.3 - "First of all, the counter clerk insisted I pay $3000US deposit on the vehicle because I declined the "zero liability" insurance option even after I confirmed the fact my Visa includes this as a card courtesy. This could potentially ruin someone's trip if they didn't have that kind of money to leave as a deposit. Then, without my knowledge or say so, the vehicle booked was substituted for an inferior vehicle which lead to me blowing a tire while traveling to my rental property and then having to waste a day of my vacation (4+hour round trip) to return the vehicle and exchange it. Not to mention that the jack included in the vehicle was damaged and missing pieces making the tire change much more difficult than it should have been. Overall, NOT a good experience with Budget!"

• AVIS

  2 - "Nos olvidamos un GPS No responden"

• Alamo

  10 - "Couldn't have had a better experience with Alamo in our trip to Costa Rica. We had the car for the whole month of October, 2021. It all went flawlessly! We extended the initial reservation for extra 10 days and Alamo provided us with very reasonable and easy options to do so. Definitely recommend them!"

• Dollar

  9.7 - "Esperé más de una hora para recoger el coche pero me dieron un coche mejor"

• Alamo

  9.7 - "El auto y el servicio muy buenos "

• Hertz

  10 - "Staff very efficient and helpful. Transferred immediately from airport to rental office. Vehicle exactly as requested."

• Thrifty

  8.7 - "The van was all manual. Each door had to be locked individually. windows were all manual. passenger seats were uncomfortable. I believe i paid for a an upgraded "luxury model". so the price was a little high for what i got."

• PAYLESS

  9.3 - "When we arrived at payless San Jose Costa Rica we hade to pay for another insurance even if we already took one at the booking. The reprensentant at Payless said that this insurance did not worth nothing. So for 3 week rental it cost us around 2700$ Can. We consider that it was a robbery. It starts the vacations very bad."

• AVIS

  7 - " Danilo Jimenez REQUIRED me to buy the "minimum" AVIS additional insurance $275.90 for 9 days despite PROOF of FULL COVERAGE on the Easy Rent Cars voucher with Avis's name and reservation on it. When I resisted- Danilo Jimenez CANCELLED my booking and then announced where were no more cars for rent. Extortion pure."

• Dollar

  7.3 - "Counter staff was good but did the "soft" hard sell about 3rd party liability that they say is required in Costa Rica. Accepted right away that we had insurance for everything else from our CC. "

• Alamo

  10 - "Hassle free"

• Alamo

  9.7 - "On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!"

• Budget

  10 - "No fue lo esperado ni lo que me prometieron ya que cuando llegue a la gracia de budget me obligaron a pagar un seguro que fue mucho más caro que la renta "

• AVIS

  8.7 - "Avis has one of the highest "required" insurance prices I have seen compared to other companies operating in Costa Rica. "

• MEX

  10 - "It's okay, not as good as last time, there's been a decline. Service enthusiasm increased after giving a tip."

• Budget

  6.7 - "Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car. "

• GREEN MOTION

  9 - "The staff was very friendly and professional. "

• AVIS

  8.3 - "Car received was fairly clean and spacious for 5 people and our luggage, however had many dents and scratches. Also the customer rep at the counter did not properly explain my insurance options and got me to buy the minimal coverage when I would have otherwise gone with no insurance and saved a lot. Otherwise a great renting experience. will rent again if in Costa Rica."

• Thrifty

  6.7 - "Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!"

• Budget

  10 - "Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience. "