Guest reviews

• rentacar argentina

  10 - "Brand new car"

• rentacar argentina

  10 - "Satisfied"

• AVIS

  10 - "The staff at the store, especially the young lady, was very friendly, though the deposit refund took a bit longer."

• Europcar

  10 - "Very good"

• AVIS

  10 - "Enthusiastic and attentive service, good attitude."

• DUBROVNIK

  10 - "Very good"

• CORDOBA

  10 - "Reservé un coche alto económico que me permitió visitar las bodegas con comodidad ya que hay algunas carreteras de tierra. La entrega y la devolución fue rápida y el personal fue de mucha ayuda y muy amables. La agencia está fuera del aeropuerto y yo no venía en avión, de haberlo sabido hubiera ido directamente a la agencia en taxi. Si vuelvo a Argentina reservaría con ellos sin dudarlo. "

• Europcar

  4 - "On the day of pickup, we only drove about 30 kilometers before parking the car at the homestay, and didn't use it further. The next day, after driving for over 20 kilometers, we discovered an oil leak. The rental office insisted that it was our fault, even though there had been no collision while driving. After hours of negotiation, they finally agreed to replace the car but demanded approximately $960 for repair costs, refusing to acknowledge it was a vehicle issue. Thankfully, we had purchased supplemental insurance through the platform, which saved us from further argument with the store. This incident clearly shows that buying supplemental insurance is absolutely necessary."

• Europcar

  10 - "personal muy atento y nos dio recomendaciones del lugar en general"

• Keddy by Europcar

  10 - "The owner provided very enthusiastic service and answered all our questions. Extremely satisfied with this car rental experience."

• Europcar

  6 - "We rented two cars, and the staff were nice, even willing to wait despite our delayed pickup. One of the cars had several small scratches, but it didn’t matter since we purchased full insurance. However, for those without full insurance, be sure to point out any issues in advance. We confirmed via email beforehand that the additional driver fee was 1,495 pesos and could only be added at the store. But upon arrival, it turned out to be 20,000 pesos per person. The staff explained that adding at the store had a different price. If that's the case, why not provide a way to add it in advance? The inconsistency is frustrating."

• rentacar argentina

  10 - "Very good"

• Budget

  9 - "Muy amable el personal del atención."

• Europcar

  10 - "The rental process is relatively complicated, and the deposit is too high, which is a bit concerning."

• Keddy by Europcar

  8 - "The car pickup process took a bit too long, almost half an hour. Returning the car was very convenient, just parked in the designated spot. The assigned car had a big dent in the door, which affected my mood during the trip."

• Alamo

  8 - "Si bien se suponía que era un Golf o similar, en el lugar nos dijeron que no contaban con ese modelo en el local, por lo que nos entregaron un sedán, ni similar al tipo de vehículo reservado que correspondía a un hatchback, tampoco nos dieron alguna solución y eso que tenían otros vehículos similares en el local, pero solo se limitaron a entregarnos uno completamente distinto a lo reservado, además no respetaron el precio y nos cobraron más sin ninguna explicación."

• rentacar argentina

  10 - "Pretty good, but the car wasn't an SUV."

• rentacar argentina

  10 - "Friendly and patient service"

• Hertz

  10 - "There was a queue for car pick-up, about 20 minutes; compared to other rental companies, the queue was quite long, which also speaks to the reputation and strength of Hertz. The staff were patient and attentive. My English is not very good, but she was able to slowly repeat the key points, write them down as she spoke, and didn't try to upsell any additional insurance. I was very satisfied. The pick-up process was straightforward and smooth. The drop-off process was even simpler, just handing over the keys at the parking lot. The staff asked if everything was fine and I replied that it was great with no issues. The drop-off process took only two minutes. Wonderful!"

• AVIS

  10 - "Very satisfied!"

• DUBROVNIK

  8 - "The staff was very friendly and patient. However, I booked the car for airport pickup and drop-off on the app, but the paperwork at the store indicated it was a car dispatched from the city center, requiring an additional $50 service fee. After contacting QEEQ customer service, they said they would verify the charge. I didn't have time to wait, so I paid the fee and drove off. QEEQ customer service continued to follow up, and a few days later, I received an email stating the fee should not have been charged and that they would coordinate with the rental company for a refund. It has been over ten days now, and I'm still waiting for the refund. The actual process of picking up and dropping off the car was very convenient and quick."

• Europcar

  7 - "Rate was very expensive for such a basic car."

• Europcar

  8.7 - "Excellent customer service from Europcar Aeroparque Buenos Aires. We had to replace a broken windscreen, and Europcar both there and in Mendoza were most helpful. Because of Coronavirus we had to return the car early, at 10 am on 17 March, so we could leave Argentina that day. We returned the car to the parking lot at the airport following instructions from local staff. "

• Europcar

  4.3 - "Tried to scam us by saying they could not put a hold for damages ($6000)on the credit card. We called our bank on the spot and they said no one had tried to even attempt a hold. Europcar said we could either pay for daily insurance (more than the cost of the entire rental) or could not have the car. we ended up charging the $6000 to the credit card instead of placing a hold. They said they would refund it but couldn’t tell us when. The guys working the counter wouldn’t let other customers go in front of us while we were on hold with the back. I assume this tactic is used to make people uncomfortable and give in and pay the daily insurance. but as soon as the bank answered the guys working wanted us to step aside so they could help other customers. At check out they tried to tell us that we used the spare tire and put a flat tire in its place in the trunk which is 100% false. "

• Hertz

  9.3 - "Car had 59,000km and showed its wear. It didn't look great, but ran just fine and was economical on fuel. Staff was helpful and marked all scrapes and dents on the outgoing and incoming car condition sheets. Very good experience. "

• Europcar

  9.3 - "all right without problems."

• Fit

  10 - "Excellent customer service and nice cars"

• rentacar argentina

  2 - "After picking up the car and driving, I noticed a strange noise from the engine. I immediately reported it to the rental company. However, as they didn't have a replacement car, they could only arrange a car from another rental company the next day. I was forced to make two round trips of several dozen kilometers to exchange the car, incurring time and fuel loss. The car hadn't been in any collisions, so the noise was clearly due to poor maintenance or lack of service quality on their part. Instead of addressing these issues, they were more interested in making money and forcefully charged me. I request Zuzuche to investigate this matter."

• Europcar

  7 - "We have to wait for more than 30 minutes for the Europcar guy who came to the office 35 minutes late (evidently hungover) without any excuse (we have car drop-off at 8:00 and the office should by open from 8:00). It was impossible to reach him and even using the “emergency number” of the Europcar we were give (I’m just wondering what you would do if something happens). "

• Europcar

  8.3 - "Mucha espera para que nos entregaran el vehiculo. A la hora de devolverlo tambien mucha espera ya que no habia nadie en el mostrador de europcar"

• Europcar

  7.7 - "Relacion precio calidad regular Muy costoso para el vehiculo recibido "

• Hertz

  9.7 - "Sí superó mi expectativa no lo había manejado"

• rentacar argentina

  9 - "In BRC, no counter for rentacar. No big deal in pickup, guy waits with sign as you exit the baggage claim area. But would be nice if it was clear in the documents sent prior... Drop off a bit more complicated since same thing, but where to find the guy? Ok if you have phone sms or Whatsapp set up, but make sure you allow for time... One complaint: had to pay the airport parking when exiting (pickup). Small fee but never happened to me in my life that I have to pay for the rental car company the airport parking.. "

• Europcar

  7 - "They gave me wrong information about the way."

• Keddy by Europcar

  10 - "10 puntos"

• rentacar argentina

  6 - "The car wasn't the model nor the category I've booked. Very disappointing"

• Europcar

  9.7 - "Received what expected "

• Europcar

  10 - "We rented from the Newberry airport in Buenos Aires and also from El Calafate - in both cases using Europcar. The counter staff at both places were absolutely wonderful! They provided detailed explanations, took care of all the paper work very professionaly, and were very friendly and service oriented. I would highly recommend them."

• Keddy by Europcar

  7.7 - "After booking with EasyRentCars I contacted local Europcar directly to make sure the car would fullfill my expectations and to guarantee a ski rack. They promised me a Nissan Versa with a Ski Rack which they promised would suit my needs. I even call them again 2 weeks before my trip to verify everything was in order. To my total surprise, I received at the airport a tiny Nissan March with no Ski Rack....Only after a full complain they offered me the Nissan Versa with Ski Rack but only 3 days after the inception of my rental. It was extremely tough to fit my family and luggage, let alone the skis....Terrible experience on all honesty. I needed to put two of my girls on a private transfer to the mountain for the first 3 days until my car was upgraded...."

• rentacar argentina

  8 - "Pickup was a big problem that only got worse when we tried to contact customer service. No one answered the phone. Fortunately our message was returned several hours later and the car was ultimately dropped off at our apartment. They need to have more reliable contact information. The drop off however was extremely smooth."

• Europcar

  7.7 - "Alquile un toyota etios o similar (compact) y me entregaron un Nissan March. Realmente elegi alquiar con Uds por la oferta de ese auto mejor y me entregaron un auto muy muy muy pequeño!!! muy mal. Nunca mas."

• Hertz

  7.3 - "Very small car (Nissan March, kind of a Micra) when booking a Compact. Quite windy on the roads so didn't really feel safe in this small car. Goode service overall. One flat tyre to be changed they didn't charge me for so happy with that. "

• Hertz

  4 - "Couldn't use Visa when picking up the car. A foreigner had the same issue and got so mad that they threw things. You can use cards to buy things at the airport, but not at the rental company. I contacted my credit card company, and there was no issue with my card. I asked Herz what to do, and their answer was that they didn't know. After more than an hour of delay and after repeatedly insisting, they tried again, and it finally worked. When returning the car, I noticed the rental company had a new card machine, but they refused to admit their old machine had issues!"

• Alamo

  8 - "The car was in great condition, but there was no gas station at El Calafate International Airport where I needed to return the car. However, this is not the rental company's fault."