24 Car Rental Brands at Kefalonia Airport (EFL)

Good small local business. Received upgrade to diesel automatic. Much appreciated on mountain roads of Kefalonia. Same to Same fuel policy is confusing.

Reviewed: Oct 30, 2024

The staff had a good attitude. During the rental period, the car got stuck on a gravel road due to GPS navigation issues, and I called for assistance. The staff were very patient and quickly dispatched help to resolve the problem.

Reviewed: May 8, 2024

Terrible experience... It's been over six months since my trip ended, and I still haven't received my deposit back. I've sent countless emails and made phone calls, but the issue remains unresolved.

Reviewed: Dec 29, 2023

They need to provide a better quality of car in Kefalonia as the roads are not really suitable for a Suzuki Swift. Before long this newish car will be a heap. Great service though and very kind and friendly staff at the desk especially Paula.

Reviewed: Aug 30, 2023

Like: Fast reply. I missed my flight and then rescheduled a new one so I had littel time to contact and to request time change. These people are awesome and so professional. Plus they have the best prices.
Dislike: Nothing.

Reviewed: Aug 11, 2018

Staff at the pick up and drop off were all exceptionally friendly. They recommended places to visit and seemed genuinely interested in our holiday and in what they were doing. The details for the pick up could be clearer. We were advised to look for the desk inside the terminal whereas we needed to go to the building 200 metres up the road. A small point and the only way that their service could be improved

Reviewed: Sep 6, 2022

The car would be described as adequate for use. It was an older Nissan micra with a few body repairs evident and lacked performance due to an intermittent misfire However, it got us around the island for 10 days. For 78 pounds per day we perhaps expected a little more.

Reviewed: Aug 21, 2022

The car was a Nissan pulsar which I found to be a very good vehicle for Greece .

Reviewed: Aug 19, 2022

Pas de commentaire particulier. Conforme aux attentes

Reviewed: Sep 10, 2019

quick and good :-)

Reviewed: Aug 29, 2019

Very helpful, pleasant counter staff.

Reviewed: Jun 7, 2019

Stated Full to Full but was level to level and dodgy fuel gauge meant I spent 40€ too much!!

Reviewed: Aug 10, 2022

I had to make a creditcard deposit of 700 euro’s if there would be damage, ik had to get it Bach afterwards bij easyrentcars, but would cost me 150 euro administration costs (for europcars) dat could not be refounded. Luckey nothing happend....

Reviewed: Aug 3, 2019

DO NOT RENT A CAR FROM THIS PLACE. I visited Kefalonia with my girlfriend and rented a car here for 2 days. We were offered 50 Euro insurance but declined because we had purchased external insurance. The car was inspected by a Europcar team member and scratches and marks were noted. The underside of the car was not inspected. We were EXTREMELY careful when driving around for 2 days. Upon arrival, the car was inspected and we were told that a there was a scratch on the UNDERSIDE of the car and 300 Euros was payable. I can guarantee you that not only did we not cause this scratch, but that the underside of the car was NOT inspected properly in the first instance. Please see the photo of the scratch I was charged 300 EUROS FOR (thank god our amazing external insurance covered this- RentalCover.com)

Reviewed: Jul 15, 2019

I asked the pick up/ return location Europcar staff if the car could be delivered to the place where I was staying and I was told that since I booked my car online I should speak with “the internet”. Poor customer service and bad approach.

Reviewed: Jul 3, 2019

Was supposed to be met at airport - no one there Found their office; a converted porta kabin a few minutes walk away No one at the office , no one answering calls Sat and waited around 90 mins for someone to turn up He advised he was unaware of my booking and arrival - was extremely apologetic. He had one available car, thankfully, in the group that I had ordered. A bit of a battered Panda but it was fine for me as a lone traveller Had I been travelling with family and kids ; it would have been a major issue but thankfully I was not

Reviewed: Oct 2, 2021

Really easy pickup. Staff picked us up and drove us up to the counter.

Reviewed: Oct 8, 2020

I was given a better car ,an Audi A3 Turbodiesel wich was great except for the slippery,vibrating (unbalanced) Pirelli tires. AVIS please don't put these tires on your cars!!

Reviewed: Oct 28, 2020

Satisfied

Reviewed: Oct 30, 2019

The 70 € received for the fuel deposit was not returned.

Reviewed: Sep 30, 2019

Counter Staff good and efficient. Spent a long time on pickup to inspect car as took out our own insurance, but happier to document this in the beginning rather than argue later.

Reviewed: Sep 10, 2019

Like: Quick and efficient

Reviewed: Sep 13, 2018

I couldn’t find the pick up point at all. Even when we eventually did there was nothing to show we were at the right place. It was extremely confusing.

Reviewed: Sep 16, 2019

good little car

Reviewed: Jun 12, 2019

Very satisfied

Reviewed: Oct 27, 2016

Infuriating, very poor service from Europeans. It was around eight or nine at night, and they picked us up to the store, pretending they didn't know I had already paid in full and asked me to pay again. After insisting I had already paid, they reluctantly accepted but started finding fault. First, they said the deposit must be charged to the credit card of the booking driver, which must be a chip card, not a magnetic stripe, and not a UnionPay card. Unfortunately, the booking driver's cards were not chip cards, and they refused to even try. They also wouldn't accept cash. I had a card that met all their requirements and asked if it would work; they said it would require adding an additional driver, charging 50 euros more, and they wouldn't cancel the original order to make me the primary driver. I kept explaining that I wouldn't be driving and it was just my credit card, but they insisted that because the credit card was under a different name, an additional driver fee was necessary. Either we leave and forfeit the money, or pay the 50 euros. We had no choice but to pay. Then, when they heard we were taking the car to Zakynthos, they scared us into purchasing an additional 15-euro insurance policy, claiming the existing insurance only covered Cephalonia. Initially, I thought they were just strict, but later a Chinese girl who booked through another website and didn't prepay was allowed to rent a car with only a Chinese license. They even told her it was considered driving without a license but to call them if police were involved. To summarize: 1. This company is terrible, and rental platforms should better understand these coercive practices and credit card requirements. Their high rating is very unreasonable. 2. Don't assume all Europeans have high moral standards. Some can be very deceitful. 3. Never prepay. If you haven't paid, you have options. Once you've paid, you're at their mercy. Car rental in Europe is very developed and there are many choices. Also, instead of a VW, we got an old Nissan. When asked why, they rudely insisted it was the only car available.

Reviewed: Oct 8, 2016