11 Car Rental Brands at Jeju Airport (CJU)

Overall satisfied.

Reviewed: Apr 27, 2025

The car was too old, 140,000 kilometers, and very dirty.

Reviewed: Mar 13, 2025

Dry difficult as a foreigner that does not speak Korean. Need a local phone number or method of contact that is difficult to obtain at the moment.

Reviewed: Oct 24, 2024

The car was very old, with over 100,000 kilometers on it, yet they still rented it out to customers. The fuel tank wasn't even full. Their service attitude was poor, and they seemed to target Chinese customers on purpose. The dark-skinned male assistant manager ignored me and left me waiting while also writing down the wrong return time. It felt like they were trying to charge me extra. Even after I told him I had contacted the head office and confirmed that they had made a mistake with the return time, he pretended not to hear. Fortunately, a Chinese worker helped resolve the issue; otherwise, we might have missed our flight.

Reviewed: Oct 4, 2024

Picking up the car was very convenient. The instructions were very clear. Just exit from Gate 5 of the airport, cross the street to the car rental shuttle stop, and wait at the designated parking number for your shuttle. When I arrived at the car rental office, I was initially directed to use a machine, but the staff saw I was a foreigner and provided personal service instead. The efficiency was very high, and the car pick-up was quick.

Reviewed: Jun 9, 2024

Special thanks to the customer service team for their prompt communication and responsiveness. They pre-checked the rental documents to ensure a smooth rental process. The vehicle was clean and well-maintained.

Reviewed: Apr 12, 2025

Excellent

Reviewed: Apr 2, 2025

Very satisfied.

Reviewed: Apr 1, 2025

The fuel tank was not full, just one bar.

Reviewed: Mar 16, 2025

Good.

Reviewed: Mar 3, 2025

Very good. No need to wait in line.

Reviewed: Apr 9, 2025

Average experience. The staff were inefficient, the car's exterior was covered in scratches, and customers were required to take photos themselves. The fuel tank was not full upon delivery, and we had to estimate the amount ourselves before returning the car.

Reviewed: Apr 8, 2025

Friendly service, clean car interior, worth using again.

Reviewed: Feb 14, 2025

Good

Reviewed: Jan 16, 2025

Having a Korean driver's license made the process very convenient and quick.

Reviewed: Nov 6, 2024

The service was excellent, and they even refunded me for the extra fuel I added.

Reviewed: Mar 20, 2025

Very satisfied.

Reviewed: Feb 2, 2025

The overall service was great. The car provided was very new, with only 600 kilometers.

Reviewed: Oct 23, 2024

No communication barriers in English.

Reviewed: Sep 18, 2024

Satisfied

Reviewed: Feb 20, 2025

Pienso que al no saber el idioma, el personal del mostrador podría ayudar a rellenar el papeleo , realizar la entrega de llaves y funcionamiento del vehículo.

Reviewed: Nov 23, 2024

Feels good.

Reviewed: Nov 13, 2024

1. The process of scanning the QR code and filling in the information is ridiculously complicated—it took at least 20 minutes. 2. No staff to guide us in inspecting the car, everything was very casual, and the car was damaged. 3. The car only had half a tank of fuel when we got it, but we were required to return it with a full tank. They also took a photo of our credit card, which made us feel like we could be charged unfairly at any time. 4. The promised automatic door was not actually automatic. 5. Extremely poor experience.

Reviewed: Aug 27, 2024

Average experience. I left some clothes in the car when I returned it. When I went back to look for them, the front desk claimed they hadn't seen them and refused to help, even telling me to leave. Their attitude was very arrogant. Eventually, I found my clothes at their car wash area. Additionally, the car uses liquefied petroleum gas and has a large tank in the trunk, leaving room for only one suitcase.

Reviewed: Jul 26, 2024

The service staff at the South Korean car rental company are very friendly.

Reviewed: Dec 29, 2024

Good.

Reviewed: Aug 16, 2024

The service was excellent.

Reviewed: Jul 26, 2024

The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.

Reviewed: Apr 13, 2024

Operated by Lotte Car Rental. Busy location and there was a ticketed queing system. Had to wait about 40 mins.

Reviewed: Apr 8, 2024

Service provided by socar staff was excellent. PICK UP AND RETURN PROCESS WAS SUPER EASY AND CONVENIENT.

Reviewed: Nov 13, 2024

スタッフは良心的だった

Reviewed: Sep 29, 2024

Excellent

Reviewed: Jun 27, 2024

The supplier was OK Car Rental and never have I gone through such a quick and painless return process. Within 6 minutes we were out of our car, inspection complete, overfilling of gas tank refunded to us (wow!), bathroom break and Hop! On the shuttle bus to the airport. And the clerk remembered us from a week prior whe we picked up the car. It was excellent all around.

Reviewed: Apr 8, 2024

Pickup is very convenient with self-service machines. After filling out the information and printing the receipt, just hand it to the staff and get your keys! The car was in reasonable condition and had 95,000 kilometers on it.

Reviewed: Mar 31, 2024

I originally booked a Model 3, but they gave me a different car model upon arrival.

Reviewed: Jul 26, 2024

Very satisfied

Reviewed: Jul 18, 2024

Poor communication between Avis and local dealer. If we are poor in korea speaking, we could not get A car during the trip. With the excellent service of the counter staff, we finally got A car which was given up by other client at that time.

Reviewed: Aug 28, 2019

I booked it at 3am on a Saturday to have my car picked up on Sunday with payment paid in full online. By the time I got to the pick up, they said they never received the booking. So they did not have the model of car I reserved for me. Furthermore, because they did not receive the booking from Avis/ EasyRentCars, they had me paying again and refunding me when I drop off which I did. But they couldn't refund it on my card, and I had to go back in to reconfirm that the transaction of payment was cancelled. Overall, service was good. Just that when I was picking up, the lady wasn't super nice about it despite I had all my document proofing my booking. She told me to talk to Avis myself. It was frustrating.

Reviewed: Aug 8, 2019

Like: that the staff at Avis rental inside airport is okay. Good enough communication to figure out where the next stop will be to the shuttle then to the AJ Rental Car. Staff there was friendly.
Dislike: None really

Reviewed: Jul 2, 2018

私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。 返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。

Reviewed: May 18, 2020

worth the price you paid. very nice and comfortable car

Reviewed: Mar 7, 2020

Overall, a pleasing experience. Car condition wasn't exactly cleaned. There's some dents and scratches as well. However I am satisfied.

Reviewed: Mar 5, 2020

Easy pick up fast processing time!

Reviewed: Mar 3, 2020

Pick up location is out of airport.

Reviewed: Feb 4, 2020

very professional

Reviewed: Jan 2, 2020

The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.

Reviewed: Nov 24, 2019

車両にキズが多くあり、受取り時に写真を撮って 受取りした。 スタッフに、多少日本語がわかる人が居たら最高。

Reviewed: Nov 12, 2019

Process is fast and smooth. Car had a slight smell.

Reviewed: Oct 15, 2019

Car is new and clean. GPS is working good. Counter can speak basic English.

Reviewed: May 20, 2019

Need to wait 25mins for an english speaking staff to read out t&c.

Reviewed: Oct 1, 2019

It is my first time renting a car in Jeju. The car comes with GPS. The staff is helpful to set drop-off as Home on the GPS (the GPS is a must as it finds the place that I wanna to go easily and it is in Korean) which really makes it easy for me to find my way back to return the car.

Reviewed: Jun 16, 2019

The phone number written is unreachable, direction given is different from the actual store.

Reviewed: Jun 9, 2019

no English GPS,

Reviewed: Jun 7, 2019

The gentlemen found me on kakao talk and gave me perfect directions on how to find the location. The lady at the desk didn't speak Korean so we called him, he was able to explain to her that we already had insurance. Walter Yoo was amazing. The experience was great

Reviewed: Apr 30, 2019

I got full waive for insurance, staff at counter are very helpful and nice. Highly recommended to those who want to visit jeju

Reviewed: May 10, 2019

Good averall

Reviewed: May 3, 2019

Like: Hassle free and prompt collection of car . Car condition is good and even have insurance
Dislike: The pick up point is not exactly at berth 5. Suggest to have a standard location to have all the passengers on board especially for foreigners

Reviewed: Jul 14, 2018

Like: Fast, no upsell, cleaned and new cars. No hassle just oick up and go. Return was super efficient too. Friendly staff too. Only small downside - Not clear that we needed to take a free bus transfer from airport

Reviewed: Jun 14, 2018

High cost-performance ratio. Friendly service.

Reviewed: Oct 17, 2018

Warm and excellent service.

Reviewed: Jan 3, 2014

Like: Everything went fine regardless the fact that i don't have credit card; I booked the car via debit card. Most of the car rental company would ask for credit card upon pickup. The staff is very helpful and they are giving their best to speak in english. Don't worry, they can understand and converse in basic english. Car pickup and drop-off is very fast. They also refund the money back to us because we left more fuel compared to the original fuel level when we pickup the car. :) Really glad that I choose this car rental.
Dislike: I think the car itself is a little bit old. We drove it around Jeju Island, and sometimes it squeek. And sometimes when we tried to brake, it suddenly shaking. It terrify us at first but we used to it after first day; hoping that we're not stranded in the middle of no where.

Reviewed: Apr 28, 2018

Like: RAY fits what we need - a car for 2. It is quite spacious for 2 persons if you are travelling with huge luggage. The portable GPS attached with the car has been a great help. Better then waze!
Dislike: We were waiting for more than 30 minutes to pick up our car when the others who came later got theirs within 5 minutes. The car given to us is quite old and very dirty (outside, inside is clean). The passenger's seat buckle in not in good condition.

Reviewed: Apr 19, 2018

I was the only one in line for half an hour, and they kept questioning my international driver's license. Recently, car rental companies in Jeju have been very slow when dealing with Chinese customers.

Reviewed: Apr 10, 2018

Like: They have make our journey there in Jeju the best we ever had...fantastic services and good attention to customers...and they did their best with their limited english but everything was fine...the returning part was handled by a young man with superb English command and very cheerful nature making this the best experience we ever had...Thank you so much for everything!!!!!
Dislike: GPS provided by the car rental agency is not in english BUT they really try their best to teach us how to use it and they did not know the existence of WAZE which is better suited for us...anyway, this is a small matter and we thoroughly enjoyed this experience...it will be good if they can provide English version of GPS for those who do not use Waze or other navigation system at all....

Reviewed: Mar 2, 2018