What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Get unpaired cheap car rentals in Serbia

Get unpaired cheap car rentals in Serbia | QEEQ.COM

Guest reviews

CARWIZ
6 - "I rented a car from this company twice, once at the downtown branch and once at the airport branch. The vehicles at the downtown branch were in better condition, while those at the airport branch were just average. The second day after picking up the car, the AdBlue warning light turned on, and I had to buy a bottle of AdBlue at a gas station to resolve the issue myself. The insurance Green Card I had booked in advance was also not provided during pickup. Without the Green Card, I had to purchase separate insurance to enter Macedonia, which cost 50 euros for three days. I wouldn’t recommend picking up a car at the airport branch."
CARWIZ
2 - "This is not the fault of the rental platform, it's entirely the foreign staff's issue. Despite booking in advance, they didn’t answer calls, and after three hours, I still didn’t receive the car. Dragging three suitcases around was exhausting. When I went to their airport store, I saw him playing on his phone with the window closed. Additionally, my package already included basic insurance, but he added glass and tire insurance without my consent and charged me 2,000 RMB. When I asked what it was for, he got upset. I told him I didn’t purchase that insurance. In summary, never rent a car from foreign staff. It’s much better to rent from local Chinese providers."
CARWIZ
10 - "Currently very satisfied."
CARWIZ
10 - "Overall quite satisfied, the process of renting and returning the car was smooth. However, the original plan included trips to Montenegro and Albania, but these were canceled due to the lack of a Montenegro invitation letter. We tried negotiating for a partial refund of the cross-border fees and Albania-specific car insurance, but it was not successful."
Shouqizuche
10 - "Very satisfied."
Europcar
2 - "EuropeCar in Serbia doesn't make money from car rentals but profits through minor tricks."
Autounion
2 - "When picking up the car, I only took photos of the car's body but not the windows. After picking up the car, I noticed two impact marks on the front windshield but didn't pay much attention to them. A couple of days later, the glass started cracking from the impact points, and the cracks kept spreading. When returning the car, the rental company insisted on deducting the entire deposit. Due to the language barrier, I couldn't be bothered to argue with them. I regret not taking photos at the time!"
CARWIZ
6 - "Average"
Enterprise
10 - "Very satisfied."
Europcar
2 - "I picked up an Audi Q7 SUV at Belgrade Airport on June 4th and returned it as scheduled on June 10th. On June 10th, I received an email from the rental company claiming that the Audi Q7 had two scratched rims and was missing two tires, and they wanted to charge me over 1300 euros plus 20% tax. This is completely false. During my entire rental period, I did not encounter any accidents, and I parked the vehicle daily in dedicated garages and parking lots. I returned the car in perfect condition at Skopje Airport in North Macedonia, and there was absolutely no damage to the rims or missing tires."
CARWIZ
10 - "The pick-up and drop-off process was very quick, and the store was easy to find."
CARWIZ
10 - "The pick-up and return process was very quick, and the store was easy to find."
GREEN MOTION
10 - "The staff was very nice and enjoyable to chat with."
Alamo
10 - "It's acceptable."
CARWIZ
10 - "The pickup location is in a container near the airport and cannot be found using Google Maps. It was only with the GPS address provided in QEEQ's email that it could be located. The staff left a phone number but had gone out; we had to ask the nearby Sixt staff to call and get them to come back. I originally booked an Octavia, but they said there were no cars available and upgraded me to an A4. This made me drive very cautiously throughout the trip, avoiding parking on the roadside out of fear of scratches."
CARWIZ
10 - "Very satisfied."
CARWIZ
10 - "The car provided was replaced with a Volkswagen T-Cross Life 1.0, and the rental service was quite good."
Europcar
2 - "1. A minor scratch resulted in a claim for repair costs, management fees, and taxes, totaling over 5300 yuan. 2. Initially agreed to allow cross-border travel to Albania, but at pick-up, they claimed it was against national regulations and wasted over 3 hours. Suddenly, it became permissible again, treating agreements like a joke."
Autounion
10 - "Pick-up and drop-off were very convenient, and the rental company explained everything very clearly."
Autounion
10 - "Very satisfied. An unexpected incident occurred during the trip, and the rental company promptly allocated another car, ensuring our journey was not affected. Both pickup and return processes were very convenient, with clear instructions."
CARWIZ
10 - "Very satisfied."
AVIS
8 - "It's okay."
Autounion
10 - "Very satisfied, the staff are friendly."
GREEN MOTION
6 - "Satisfied with the pickup process."
GREEN MOTION
10 - "The car rental process is straightforward and efficient."
Europcar
10 - "Quite satisfied."
Hertz
10 - "Very satisfied"
SURPRICE RENT A CAR
10 - "Very satisfied, fast paperwork processing, convenient vehicle inspection, and all precautions were clearly explained."
AVIS
8 - "The staff at the store speaks good English and provides excellent service, though the wait time for picking up the car was a bit long."
CARWIZ
4 - "
The car rental experience was very poor. For their own benefit, they refused to assist with any difficulties faced by renters, which was disheartening. I will never rent a car from the CARWIZ rental company again.
We always rent cars for self-driving trips when traveling abroad and have generally had great experiences. However, this time on May 3 at Belgrade Airport with CARWIZ, it was disappointing. Here's what happened: the primary driver forgot to bring their credit card, and the company would not let us pick up the car. We proposed two solutions: 1. Use cash for the deposit or have a traveling companion's credit card pay the deposit; 2. Replace the primary driver on the booking with a traveling companion or rebook under their name. Both were rejected. The only condition given by the company staff was to pay an additional €650 for full insurance; otherwise, we would not be allowed to pick up the car and the already paid rental fee would not be refunded. Ultimately, after some bargaining, they allowed us to pick up the car after we paid €620.
Additionally, I want to inform everyone that the car's exterior condition was quite poor, with over a dozen noticeable scratches and dents. Since I opted for full insurance, I didn't bother negotiating further. Overall, this car rental experience was very unpleasant. Please take this into consideration.
"
Budget
10 - "Satisfactory"
Shouqizuche
10 - "The company staff were very friendly and could communicate in English or Serbian. The car we rented was very new, and the process was quick."
Europcar
8 - "It's okay."
Enterprise
10 - "It was okay. Most cars in Serbia don't have a rearview camera."
CARWIZ
6 - "The car was quite new, with only 12,000 kilometers driven when picked up, and very fuel-efficient. After driving 1,800 kilometers, I only refueled twice while maintaining a full tank for return. However, when faced with poor vehicle conditions, it was almost impossible to get assistance. In the past, I usually chose well-known international rental companies like Europe or Hertz for international trips. This time, I opted for this company mainly for convenience with cross-border travel, but the service was really disappointing—perhaps that’s just how service is in Serbia. During business hours, repeatedly calling the contact number provided for pickup resulted in no one answering or the calls being hung up, which was extremely frustrating. Luckily, after comparing rental platforms, I firmly opted for Zuzuche, which provided quick and effective assistance throughout the process."
Autounion
10 - "The service attitude was great. We were able to change our pickup and drop-off times without any issues."
CARWIZ
10 - "Very satisfied, the rental deposit was refunded quickly."
CARWIZ
8 - "A good car rental company, though communication in language is a bit challenging."
CARWIZ
10 - "This is our second time renting a car from Carwiz. We are already familiar with the process. The small branch is located next to the sports arena, and it was easy to find with navigation. Take note of the operating hours in Serbia; it's best to pick up or return the car between 9 AM and 2 PM. Otherwise, they may consider it outside working hours and charge additional fees! Make sure to use your own credit card when picking up the car."
CARWIZ
10 - "Satisfied"
CARWIZ
4 - "Charging a €60 cross-border fee without crossing the border is unreasonable!"
Yours Car Rental
10 - "Very satisfied, excellent service attitude, and the car pickup process was very quick."
CARWIZ
4 - "A scratch on the front bumper was charged 530 euros."
CARWIZ
8 - "Overall, it was pretty good, but the car had some scratches when handed over. Remember to take a video for evidence to avoid disputes when returning the car."
Enterprise
10 - "Very satisfied."
AVIS
6 - "The originally booked car model was unavailable, and only two options were provided—one could only seat two people, so we had to reluctantly accept a larger model. Moreover, the insurance for the larger model was extremely expensive. Additionally, there were no clear indications that the main driver couldn't be changed on-site. Since the person who made the reservation wasn't the main driver, we had to pay extra to add a secondary driver."
AVIS
10 - "Satisfactory"
Yours Car Rental
8 - "It's okay."
Yours Car Rental
10 - "Quite nice, even though I was half an hour late returning the car, they didn’t say anything—very friendly."
CARWIZ
10 - "Very good."

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Best rates found by QEEQ users in the last 30 days.

Frequently asked questions

Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.