Guest reviews

• AVIS

  10 - "Overall satisfactory; the only clear thing was the store mentioned an additional local tax of about $35!"

• Europcar

  10 - "Great at Arequipa and Cusco, can’t complain "

• Hertz

  10 - "Rápido "

• Hertz

  6 - "Deben realizar una inspección técnica de las luces para no presentar inconvenientes en carretera."

• Europcar

  4 - "When we started the car pickup process, a female staff member was very pushy about selling insurance. We mentioned that we had already purchased full coverage insurance online, but she insisted on seeing the English version of the policy. After struggling to find it, we could only show her the Chinese version and explained in detail for about 20 minutes. The lady reluctantly completed the car rental procedure. Because of this forced upselling, we were unable to thoroughly check the vehicle's condition. Fortunately, we recorded a video of the car's surroundings. Our schedule was also affected that day, so we only managed to drive to a distant location, Rainbow Mountain. The roads were mostly mountainous. We had an early flight the next day, so we aimed to return the car before the store closed at 7 PM. The same female staff member was there, and she was unhappy to see the car was dirty, claiming she couldn't tell if there were any scratches. We had to wash the car's exterior temporarily. She then meticulously checked for any small scratches inside the car, which frustrated us. Such detailed inspection was not done when we picked up the car. We had to repeatedly compare the earlier videos we took with her. Luckily, we managed to show her the small scratches she pointed out using the video (some shown in the picture). Therefore, we remind everyone to record a video or take detailed photos before renting a car to avoid any issues. The last picture is for sharing. Thank you!"

• Hertz

  10 - "Excelente servicio y amabilidad "

• Peru Rent A Car

  10 - "Cusco is an excellent car rental company, highly recommended."

• Alamo

  10 - "Servicio excelente y amigable. Recibimos una actualización gratuita y también ampliamos el alquiler con un día sin problemas."

• Peru Rent A Car

  10 - "The staff delivered the car to the airport, picked us up, and took us to the car rental company in the old town to complete the paperwork. We rented a sedan but got a small SUV that had only driven 11,000 kilometers, basically a new car. We drove it for over 600 kilometers and added 155 soles worth of gasoline. The return process was simple, and the pre-authorization was canceled on the spot. Definitely worth a thumbs up."

• Hertz

  7.3 - "Al llegar al mostrador el costo de la reserva se iba al doble por los seguros obligatorios. El espacio en la cajuela es reducido o nulo porque trae el tanque de Gas, entonces me dio miedo poner equipaje, El auto estaba un tanto sucio por la lluvia, Para la devolución era una puerta antes de lo especificado en el mapa que entregan. Me retuvieron una semana mi deposito de garantia"

• Hertz

  6.3 - "Lors du retour, l’employé de Hertz Était seul et nous a informé qu’il fallait patienter 30 minutes avant qu’il inspecte notre véhicule. Lui indiquant que nous avions un avion à prendre et que nous devions récupérer notre caution de $3000, il nous a simplement dit de laisser les clefs dans la voiture … Très peu rassurant, et pas professionnel."

• Hertz

  7.7 - "El auto estaba operativo 100%, pero no estaba completamente limpio. Muy accesible el lugar de recojo y entrega."

• Budget

  9 - "EL auto indicado como similar a la hora de recoger era inferior al kia rio, me estaban ofreciendo un "Logan" y para un Yaris, que realmente es similar tuve que pagar 4 solares por día adicional."

• Peru Rent A Car

  10 - "I chose this rental company without hesitation as it was the only one with a rental counter at Cusco airport, according to Google Maps. However, in reality, there is no rental company at the airport. Instead, the rental staff meets you at the airport on time and holds a sign for easier identification. So overall, renting the car was fairly smooth. The service was also excellent, providing guidance and helping with the luggage. The English hotline, however, was constantly unreachable. Our flight arrived early, and being unable to reach them was somewhat concerning. Returning the car was also at the airport, with the staff collecting it there. Our return time was 4 AM, so kudos to the staff for their effort. On-site, I learned that the SIXT rental company is right next to the airport with plenty of staff at the exit, making pick-up and drop-off more convenient. When contacting the rental company, the SIXT staff were very helpful and friendly, highly recommended!"

• Budget

  6.7 - "La Sra. que atendía, llamada Gilda Santibáñez, local en San Isidro de Lima Perú, me cobró 100 usd por una llanta que dice yo haber malogrado. El auto estaba en pésimas condiciones por fuera. Las yantas eran muy malas y me hizo pagar a mí por eso. Nunca toque el auto con nada, y se formó algo en la llanta trasera derecha por el andar que me dijo que había que cambiarla. Nuevamente, yo estoy seguro que no lo dañe. Si se daño es por la mala calidad de las llantas que eran de marca no conocida. Nisiquiera pise un pozo. La verdad más allá de la plata que me estafaron, podría haber peligrado mí vida ya que anduve en ruta, por eso lo alquile. La Sra. callada sin responderme me cobró eso. Nunca más contrataría este servicio la verdad. Estoy armando para esta semana una critica pesima con mis seguidores en redes sociales y en reseñas en internet a menos que me den una devolución o respuesta y verdadero motivo de la estafa que sufrí y el mal servicio recibido."

• Alamo

  10 - "Excelente Servicio, muy recomendable e insuperable ratio costo vs beneficio"

• AVIS

  7.7 - "Tuve un accidente con el coche use el seguro de la tarjeta, se demoraron demasiado para entregar la información del seguro ocasionándole gastos financieros estarás, asimismo el costo de lucro cesante me pareció excesivo por una reparación que no duraría solo unos cuantos días me cobraron el equivalente a tener alquilado el auto por más de dos meses. La verdad no quise reclamar pues salimos con bien en mi familia, pero se hubiese acercado un ejecutivo a explicarnos el porque del sobre precio."

• AVIS

  7.3 - "AVIS ES DEMASIADO IMPORTANTE COMO PARA NO TENER UN STAND EN EL AEROPUERTO, EL CLIENTE DEBE TRASLADAR UN LARGO TTRAYECTO PREGUNTANDO A PERSONAS SOBRE LA OFICINA DE AVIS, ESO ES VERGONZOSO. AVIS NO PUEDE FORZAR AL CLIENTE A PAGAR 5000 DOLARES EN EFECTIVO PARA NO PAGAR SEGUROS EXTRA SOBRE LOS CARROS. NINGUN PASAJERO VIAJA CON ESA CANTIDAD DE EFECTIVO. EN MI CASO EL VALOR DEL ALQUILER SE DUPLICO POR ESTOS "SEGUROS EXTRA"... OTRA VERGUENZA. LAS TARJETAS DE CREDITO Y LOS CUPONES QUE SE FIRMAN EN BLANCO ESTAN PARA ESO, CUBRIR EVENTUALIDADES Y ACCIDENTES. ESTA EXTORSION AL CLIENTE DEBE TERMINAR "

• Budget

  2 - "The service was a complete mess. Initially, they said they only accepted international driving licenses. I told them I only had a Chinese license and provided a translated version. Then they said the translation didn't meet their company's format (this is true, I admit). They weren't interested in solving the problem and just didn't want to rent me a car. Since my payment had already been made on the platform, they neither provided me with a car nor refunded my money! Luckily, I only rented it for a day this time. Too shady!"

• Europcar

  7.3 - "Thanks to ask about my comments, first even if I send all the info concerning my flight arrival, I stay at least 90 min waiting to pick-up from your people (and I pay for this service because it was not on your office hour) and the worst pat I was rented two vehicle to another rented company (because we are 8 persons) and the other company with the same information was pick-up my friends on time. During our trip after a 5 days we heard weir noise from the break system on one of our two SUV we rented, we advice your Lima office and they tell us to drive safely until we bring back the SUV, but we use drive the car through many road mountains in downhill all the passengers was afraid all the time that the break released. We fell our security was their priority and even if we advise them no one check our vehicle or either exchange our defective SUV on your other facilities (ex: Arequipa, Cuzco). When we are back to the airport to pick an another rented vehicle (Hyundai H1) they been aware that we are 8 persons with our luggage they come to pick-up with one vehicle …..they need to make two trip."

• AVIS

  8 - "Debería mejorar su servicio en caso de incidentes y no limitarse a pedir disculpas de parte del counter, sino escalarlo a una instancia mayor."

• Alamo

  9.7 - "Alamo has brilliant service. There was only one problem: Toyota Yaris we had rented had too low power engine for Peru where a lot of mountain roads. After couple of days we understood the clutch was close to be broaken. Alamo organized the car service for us and the clutch was changed. Also Alamo agreed do not take any fee for dropping the car to another location. Stuff was in contact with me permanently via Whatsapp. "

• Alamo

  10 - "Excellent service"

• Alamo

  10 - "Excellent servicie!!!!"

• Hertz

  2 - "The rudest people I've dealt with. A total rip off. They did not honored the full insurance coverage I paid for and charged me $300 on top of the original cost."

• Europcar

  6 - "The attitude was nice, but the speed of the South American girls was too slow."

• Alamo

  9.6 - "Like: The people Service
  Dislike: time, I spend to much minutes waiting picking up a car "