What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Get unpaired cheap car rentals in Indonesia

Get unpaired cheap car rentals in Indonesia | QEEQ.COM

Guest reviews

Easy Rent Bali
10 - "Excellent"
WAHDAH
2 - "Terrible company with no sense of integrity. The car rental experience was awful. They didn't take any photos when I picked up the car, and the inspection staff said everything was fine when I returned it. However, the next day I was notified of scratches on the car and was forced to pay a repair fee of 700,000 IDR. Avoid this kind of shady rental company; the service experience is just too bad!"
Easy Rent Bali
8 - "Waited very long during pick up, I have contacted them much more earlier before departure"
Easy Rent Bali
10 - "The service was very considerate."
WAHDAH
6 - "The service was quite satisfactory, but the car was a bit old."
Easy Rent Bali
10 - "Extremely satisfied!"
Easy Rent Bali
6 - "The overall service is quite good."
WAHDAH
2 - "Terrible experience. The rental company kept demanding various fees that were not included when booking the car. After paying the rental fee, additional charges such as delivery fees, return fees, parking card fees, and more were requested at pickup. Furthermore, the deposit was delayed for over a month and a half after returning the car."
Easy Rent Bali
10 - "The pick-up and return locations are actually easy to find, located in the parking lot opposite the terminal. However, there is no fixed service counter, and you need to contact the agent in advance. The service staff has a good attitude; although his English is fairly basic, he managed to communicate everything clearly through gestures and explanations. There were two unexpected aspects: first, the deposit needs to be paid by card, but the refund is given in cash (you can choose between Indonesian Rupiah or US dollars). If refunded in Rupiah, you'll need to find ways to spend it before boarding; if refunded in US dollars, there'll be a currency exchange loss. Second, the IC card used for tolls requires a prepaid fee, and any unused balance will not be refunded."
Easy Rent Bali
10 - "Very satisfied."
Easy Rent Bali
8 - "The service was great, and the staff were friendly."
Easy Rent Bali
10 - "Overall very satisfied."
Easy Rent Bali
10 - "Fairly satisfied."
Easy Rent Bali
10 - "Satisfied"
Easy Rent Bali
10 - "Satisfied"
Easy Rent Bali
10 - "Highly satisfied."
Easy Rent Bali
10 - "A highly satisfying car rental experience, with very quick responses. The car pickup and return locations are both at the airport, which is extremely convenient."
Easy Rent Bali
10 - "Very satisfied"
Easy Rent Bali
10 - "I booked a Toyota Raize, but they actually gave me a Daihatsu Rocky."
Easy Rent Bali
10 - "Very satisfied"
Easy Rent Bali
10 - "Very satisfied"
Easy Rent Bali
10 - "The staff's attitude was excellent."
Easy Rent Bali
8 - "After communication, they provided a bigger car. The overall condition of the vehicle is acceptable."
AVIS
8 - "Excellent"
AVIS
10 - "Not bad"
EAZY
10 - "Someone came to pick us up directly"
EAZY
10 - "Someone came to pick up directly"
EAZY
10 - "Very satisfied"
TRAC ASTRA
6.7 - "Good reception Efficient coordinating Very courteous "
AVIS
2 - "I spent an entire day in Jakarta, going from North to South to Central, but couldn't pick up the car. Why was there no car at the airport as promised? Are you testing us with a game of finding the car in Jakarta?"
AVIS
10 - "Pick-up and drop-off were very simple, staff handed over the car ahead of time, very considerate service"
AVIS
10 - "Quite good"
EAZY
8.3 - "Booked car is Toyota Innova or similar. Received car is Wulian Cortex. The size matches with the description however the quality does not. Details regarding pick-up location is vague and thus double checking over telephone call was necessary to pick the car."
AVIS
2 - "During my time using the car in Bali, it broke down and wouldn't start. After calling the car rental company, they said the location was too far, and I had to fix it myself. After finding a repair shop and fixing it, the company wouldn't reimburse the repair costs. Their service concept is simply absurd. During pickup, it was agreed that the car would be returned at the Hilton Hotel near the airport. When the appointed time came, they didn't come to pick up the car, and the next day they claimed they never agreed to the pickup at the hotel. At that time, I was wary of their dishonest practices, so I asked to have the hotel pickup time and address written into the contract. The staff brazenly lied, which was disgusting."
TRAC ASTRA
6 - "The car was okay but cleanliness was not. The car ceiling is dirty. It was less than 24 hrs receive the information as trac (service provider) no longer has airport counter "
AVIS
2 - "The company claimed they didn't see my order and only found it after I called! They suddenly realized the order just came in! Please explain this clearly."
EAZY
9.3 - "Just keep some air freshners inside car"
AVIS
2 - "Could not rent a car"
AVIS
2 - "Couldn't get the car at all, QEEQ didn't help, and finally had the hotel pick us up. Terrible rental company."
TRAC ASTRA
4 - "Waited for two and a half hours for the car. The timing is too unpredictable."
AVIS
2 - "Where is the rental company? The location was closed, making it seem like a real hassle."
TRAC ASTRA
2 - "Couldn't contact anyone during drop-off."
AVIS
8 - "The service from the pickup and drop-off staff was excellent. They even helped with our luggage, making the whole process quick and trustworthy."
AVIS
10 - "Good service attitude"
TRAC ASTRA
10 - "Very polite"
AVIS
8.6 - "Like: Good try again "
AVIS
10 - "Good, convenient and fast"
AVIS
4 - "There's no dedicated counter at the airport! You have to go to the service desk and make an announcement to call someone! The car wasn't in a full tank when handed over, so you have to refuel after picking up, which affects your schedule. They don't refund money if you return the car with more fuel, which is very different from experiences in other countries!"
TRAC ASTRA
10 - "Pickup at the airport was very enthusiastic; the car broke down in Bali, and the rental company sent someone to fix it; allowed us to change the drop-off location and picked up the car from the new location."
AVIS
8 - "Staff were waiting at the airport information desk but did not provide GPS."

Best car rental deals in Indonesia

Bali
from USD 24.53/day
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labuan bajo
from USD 32.86/day
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Jakarta
from USD 39.02/day
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Bali
from USD 28.59/day
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Best rates found by QEEQ users in the last 30 days.

Frequently asked questions

Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

Any question? Just visit our Help Page.

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